Exterieur

Beoordelingen van Houston Airport Marriott at George Bush Intercontinental

3.5 out of 5
Houston Airport Marriott at George Bush Intercontinental
18700 John F Kennedy Blvd, Houston, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 873 van 1450 beoordelingen" "
Gastenscore: 8 - Goed. 313 van 1450 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 1450 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1450 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1450 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Davide

1 nacht verbleven in oktober 2023
Reactie van Senior Rooms Operation Manager op 31 okt 2023
Dear Davide, Thank you for the excellent rating! We hope you enjoyed our immaculate property and impeccable service. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you in the future.Desmond VasquezSenior Rooms Operation Manager

8/10 – Goed

Ineke

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient location when traveling
Convenient at the airport
1 nacht verbleven in oktober 2023
Reactie van Senior Rooms Operation Manager op 27 okt 2023
Dear Ineke, Thank you for staying with us and for your nice review. It is great to know that you liked our location connected to George Bush Intercontinental Airport; we are glad you agree. We also appreciate you mentioning how much you enjoyed your experience at Houston Airport Marriott, and we look forward to welcoming you back again. Desmond Vasquez

6/10 – Redelijk

Steven

Zakenreiziger, Reisde met partner
Positief: Personeel en service
They charge for Wi-Fi $20 a night and its terrible. As a business traveler I would not recommend this hotel. There are plenty of good ones near by that don't charge for Wi-Fi.
1 nacht verbleven in april 2024

8/10 – Goed

mauricio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 1 mei 2024
Dear Christopher, We are delighted you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We look forward to welcoming you back whenever your travels bring you to our city.Desmond VasquezSenior Rooms Operation Manager

8/10 – Goed

Jet

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location but none of the shuttles would drop us off at the hotel
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 1 mei 2024
Dear Jet, Thank you for sharing your review of Houston Airport Marriott at George Bush Intercontinental and for the nice rating. While we are glad you liked our ideal location, we regret not meeting all of your expectations. We are sorry for the issues you had with our shuttle service, and we have shared these concerns with the appropriate team. We apologize for the inconvenience and are very grateful for your patience. We appreciate your feedback, and we hope the positive aspects of your stay will bring you back during your next visit to our area. Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had to layover the night in Houston. This airport had a tram that went right to the terminals. Was 7 minutes from when we left the room to when we were at check in. Was very convenient. Comfortable bed and pillows
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 30 apr 2024
Dear James, Thank you for taking the time to share your review of Houston Airport Marriott at George Bush Intercontinental and for the high rating. We are glad that we have exceeded your expectations and that you loved our connection to the airport via the underground tram convenient for your plans. We are also delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. It was a pleasure hosting you, and we look forward to seeing you again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Brian D.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Employee checking us in was SUPER professional even though it was very busy.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 30 apr 2024
Dear Brian, Thank you for taking a moment to recognize our front desk associates here at Houston Airport Marriott at George Bush Intercontinental. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy and your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we look forward to having the opportunity to do so again soon.Desmond VasquezSenior Rooms Operation Manager

8/10 – Goed

Harry

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Marriott is one and only easy and assured access to every terminal at IAH, which is messed up very in terms of access and parking...due to construction work for renovation...
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 27 apr 2024
Dear Harry, Thank you for being our guest at Houston Airport Marriott at George Bush Intercontinental and for the nice rating. We are glad that our location was convenient for your time in our city. However, we regret any inconvenience you had while reaching out to the hotel. It was a pleasure hosting you, and we hope the positive aspects will bring you back to stay with us on your future trips. Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 24 apr 2024
Dear Miguel, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Houston Airport Marriott at George Bush Intercontinental, and we look forward to your next stay.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Justin & Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the property wasn’t a fan of everything costing extra (wifi, water)
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 23 apr 2024
Dear Guest, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for your kind comments. We are pleased to know that your overall stay was satisfying and that you enjoyed your time at our property. However, we regret your disappointment with the additional charges, and we will share your comments appropriately. We appreciate your patience and hope you will revisit us again in the future.Desmond VasquezSenior Rooms Operation Manager

4/10 – Matig

Hans

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 24 apr 2024
Dear Hans, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Brian D.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's very convenient.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 23 apr 2024
Dear Brian, Thank you for your gracious review of Houston Airport Marriott at George Bush Intercontinental. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 – Redelijk

Joan, Doral

The upside is that the hotel is located in the airport and reachable by subway. The first room I was given smelled so bad it made me nauseous. The second room was better. Hotel is a bit shabby. Room service and front desk do not answer the phone. Would only stay here if having to deal with a cancelled flight and an early connection.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 21 apr 2024
Dear Joan, Thank you for sharing your review. While we are glad you liked our proximity to the airport and the convenience of the underground tram, we regret not meeting all of your expectations. Although our team was able to provide you with another accommodation, we apologize for your disappointment with the room assigned initially and the inconvenience this caused you. We are also sorry for the service shortfalls you encountered as what you experienced is not typical. We will address your comments with the appropriate teams to ensure that we are more consistent in our service delivery. We appreciate your patience in these matters, and we hope you will reconsider visiting us in the future. Desmond VasquezSenior Rooms Operation Manager

6/10 – Redelijk

Nancy, Midland Park

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Charging $16 for a bottle of water Charging for Wi-Fi $50 taxes added. Marriott definitely is taking advantage of the customer.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 16 apr 2024
Dear Nancy, Thank you for sharing the specifics of your stay with us. We regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you and are grateful for your patience. We hope you will give us a chance to provide you with the hospitality you deserve on a future trip to the area. Desmond Vasquez Senior Rooms Operation Manager

10/10 – Uitstekend

thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel right on airport property Train to gates takes minutes
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 15 apr 2024
Dear Thomas, Thank you for posting your generous review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. We are pleased you found our hotel a relaxing retreat, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

David

Front desk staff handled our early arrival seamlessly. My wife and I are both veterans and we received top notch respect and service. Job well done.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 14 apr 2024
Dear David, We appreciate your service to our country and for being our valued guest. Thank you for your complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our front-desk associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you and your wife again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 – Redelijk

soohee

Positief: Netheid
I thought wifi is free because expedia website mentioned it. But they charged me for $16.95 for using wifi. Only Marriott bonvoy member get free wifi service. Expedia should mention this on their website.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 16 apr 2024
Dear Soohee, Thank you for choosing us for your visit. We regret your disappointment with the Wi-Fi charges. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We hope you will consider giving us a second chance the next time you are in the area. Desmond Vasquez Senior Rooms Operation Manager

8/10 – Goed

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean rooms. It had an escalator you needed to take prior to the elevator which was a little awkward with luggage. Staff was nice.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 10 apr 2024
Dear Brenda, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. We have also taken note of your additional comments and have addressed them appropriately. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Cynthia

1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 10 apr 2024
Dear Cynthia, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon.Desmond VasquezSenior Rooms Operation Manager

8/10 – Goed

Anthony

1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 27 apr 2024
Dear Anthony, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Houston Airport Marriott at George Bush Intercontinental; we hope to see you again soon. Desmond VasquezSenior Rooms Operation Manager

2/10 – Ontzettend slecht

Meaghan

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 8 apr 2024
Dear Meaghan, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Mario

Reisde met partner
Prima Lage für eine Übernachtung nach einem langen Flug
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 6 apr 2024
Dear Mario, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for sharing your feedback. Ensuring a comfortable and convenient experience for our guests is important to us, and we are delighted to hear that our prime location near the airport met your needs. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Bridget

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service at restaurant
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 5 apr 2024
Dear Bidget, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for sharing your feedback. Our team takes great pride in providing exceptional hospitality to all our guests, and it is always rewarding to hear that we have succeeded in creating a memorable dining experience. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love that this hotel is right in the airport! As always, Marriott has rooms that are clean and comfortable!
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 4 apr 2024
Dear Tracy, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for the generous rating. It is wonderful to know that you loved our well-kept accommodations and that our convenient location made it even better. We appreciate your loyalty to our brand and look forward to your next stay whenever your travels bring you back to our area.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

JOSE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel needs more bath room and shower amenities, remember this hotel is for guest in transit, then they some times need, teehtbrush, hair gel, etc
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 4 apr 2024
Dear Jose, Thank you for taking the time to review your stay at Houston Airport Marriott at George Bush Intercontinental. While we are happy to see your high rating, we apologize for not meeting all of your expectations with regard to in-room amenities. We are grateful for your suggestions. It was a pleasure having you as our guest, and we look forward to welcoming you back to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Aki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Especialmente el servicio que ofrece durante el horario del desayuno en el restaurante es excelente.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 3 apr 2024
Dear Aki, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your experience. We were delighted to learn that the service provided by our associates during breakfast hours in our restaurant surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Desmond VasquezSenior Rooms Operation Manager

6/10 – Redelijk

Stephen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Like many other people, I believe, when I connected to the hotel's wi-fi service I completely assumed that it was free, so did not read all the terms and conditions. Only after I checked out did I find that I was charged for it. For privacy reasons I object to joining loyalty programs, so even if I had been alerted to the Marriot program that gives free wi-fi, I would have been reluctant to do so. When paying $200 for a hotel room it is ridiculous for wi-fi not to be included.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 3 apr 2024
Dear Stephen, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service charges and regret the oversight in communicating this to you during your stay. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Edgar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenience
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 1 apr 2024
Dear Edgar, Thank you for sharing your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. Providing ease and comfort to our guests is our constant goal, and we are delighted to hear that you found our hotel convenient for your needs. Your satisfaction is our priority and we look forward to welcoming you back again soon.Desmond Vasquez,Senior Rooms Operation Manager

8/10 – Goed

Ashley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked that it was convenient with the airport and our cruise line. The lady when checking in and out were both kind and courteous.
2 nachten verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 1 apr 2024
Dear Ashley, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your feedback. We are delighted to hear that you found our proximity to the transportation hubs convenient for your travel plans. Delivering thoughtful hospitality and attentive service is our constant goal, and we are also pleased to know that our associate's efforts enhanced your experience. We look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Beven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 6 apr 2024
Dear Beven, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Houston Airport Marriott at George Bush Intercontinental, and we look forward to welcoming you back soon. Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

sheri

1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 20 apr 2024
Dear Sheri, We are delighted you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our city.Desmond VasquezSenior Rooms Operation Manager

6/10 – Redelijk

Christopher

Positief: Netheid, personeel en service
Nice, but i expect a full breakfast menu rather then a breakfast buffet.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 29 mrt 2024
Dear Christopher, Thank you for sharing your feedback. While we are pleased to know that you enjoyed most aspects of your visit, we regret not meeting your expectations with our breakfast offerings. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Desmond Vasquez,Senior Rooms Operation Manager

6/10 – Redelijk

Catriona

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property seems quite tired. Also, I thought someone was coming into our room while we were sleeping. The door to the adjoining room must have been sticky (ours was) and the racket made getting in sounded like they were coming into our room.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 29 mrt 2024
Dear Catriona, Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the conditions of your room. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Janet

1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 16 apr 2024
Dear Janet, Thank you for the generous rating of Houston Airport Marriott at George Bush Intercontinental. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Desmond Vasquez Senior Rooms Operation Manager

2/10 – Ontzettend slecht

Joseph

1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 15 apr 2024
Dear Joseph, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Cheri, Los Angeles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is incredibly convenient to board subway from terminal and arrive at hotel a few minutes later! Black out curtains, quiet room and air conditioning made this the perfect layover option from Europe.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 25 mrt 2024
Dear Cheri, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and sharing your feedback. Providing a comfortable and enjoyable atmosphere is the core of our mission, and we are delighted to hear that you enjoyed our well-maintained accommodations and shuttle service. We look forward to welcoming you back for another outstanding visit.Desmond Vasquez,Senior Rooms Operation Manager

8/10 – Goed

Pamela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only negative is the room was 2 double beds not 2 queens. The bathtub looked to have been painted and was chipping a bit.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 25 mrt 2024
Dear Pamela, Thank you for taking the time to share your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. While we are delighted to know that you enjoyed most aspects of your visit, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Additionally, we are sorry for the bathtub condition. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improving our overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back soon.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

dleem

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient for long connection times overnight
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 25 mrt 2024
Dear Dleem, Thank you for sharing your feedback regarding your recent stay at Houston Airport Marriott at George Bush Intercontinental. Ensuring a comfortable and convenient environment for our guests is a top priority for us, and we are delighted to learn that your experience reflected our efforts. We look forward to welcoming you back soon.Desmond Vasquez,Senior Rooms Operation Manager

2/10 – Ontzettend slecht

Gavin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
very unfriendly
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 26 mrt 2024
Dear Gavin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the unsatisfactory interaction with our associates. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Desmond Vasquez,Senior Rooms Operation Manager

6/10 – Redelijk

Diane

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The agent at the front desk, Toyin, ignored several people waiting in line to check-in while she circulated through the lobby handing out toys from a treasure chest to children. There were not enough agents at the check-in desk. The restaurant staff and food were wonderful. The room was clean, spacious, quiet and comfortable. Access to the airport was very convenient.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 24 mrt 2024
Dear Diane, Thank you for sharing your feedback. We are delighted to hear that you found our proximity to the airport convenient for your travel plans. It is also wonderful to know that you enjoyed our spotless accommodations and delectable cuisine. However, we sincerely apologize for the inconvenience you encountered with the service issues at the front desk. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individual to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Hadi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff and very clean.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 22 mrt 2024
Dear Hadi, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and taking time to review your stay. It was a pleasure to know that you received excellent service from our staff and that you enjoyed our spotless property. Thank you again for being our guest; we look forward to seeing you soon!Desmond VasquezSenior Rooms Operation Manager

8/10 – Goed

Jean

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice customer service at the front desk
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 19 mrt 2024
Dear Jean, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our front desk team. It is wonderful to know you had a pleasant visit and that our team's efforts left a positive impression on your experience. We look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

GASTON

1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 17 mrt 2024
Dear Gaston, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Airport Marriott at George Bush Intercontinental. We look forward to your return and wish you all the best with your future travels.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Patrick, Boca Raton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay for a long layover. Very pleased
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 17 mrt 2024
Dear Patrick, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond Vasquez,Senior Rooms Operation Manager

8/10 – Goed

Donna

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Parking was a problem
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 15 mrt 2024
Dear Donna, Thank you for taking the time to review your stay at our hotel. We are delighted you had an enjoyable time here. However, we apologize that you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We enjoyed having you as our guest and hope we will continue to be your hotel of choice when your plans bring you to our area.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Kazuya

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Connected to airport. Best access hotel from Houston airport.
1 nacht verbleven in februari 2024
Reactie van Senior Rooms Operation Manager op 13 mrt 2024
Dear Kazuya, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you found our location close to the airport perfect for your travel plans. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

6/10 – Redelijk

Robin

Positief: Voorzieningen
Let me check in early. Clean room, comfortable bed. Had to take 2 different elevators (1st was a hard to find service elevator) to get to my room on 3rd floor. Over $20 for chips & dip that I picked up myself downstairs. Limited menu.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 11 mrt 2024
Dear Robin, Thank you for taking the time to review your recent visit. We are pleased to know that your overall stay was pleasant. We are also glad that you loved our relaxing accommodations and great service. However, we deeply regret not meeting some of your expectations and your disappointment with the pricing of our dining menu. We are always seeking to improve our guest experience; therefore, we are grateful for every comment. We hope you will revisit us in the future.Desmond VasquezSenior Rooms Operation Manager

10/10 – Uitstekend

Michael

1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 30 mrt 2024
Dear Michael, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back the next time you are in the area.Desmond Vasquez,Senior Rooms Operation Manager

10/10 – Uitstekend

Evangelo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service was very good. We came for a lay over. Our meal was also excellent.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 8 mrt 2024
Dear Evangelo, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental for your overnight stay. We are pleased to know that you enjoyed your dining experience as well as the service provided by our dedicated associates. We appreciate your feedback, and we look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager