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Beoordelingen van Nova Inn Inuvik

2.5 out of 5
Nova Inn Inuvik
300 MacKenzie Rd, Inuvik, NT

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 18 van 76 beoordelingen" "
Gastenscore: 8 - Goed. 26 van 76 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 76 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 76 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 76 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

6,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

VICTOR

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Privacy
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Starlet

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Need to work on there sewage
2 nachten verbleven in maart 2024

8/10 – Goed

Yifei

Reisde met partner
Positief: Personeel en service, voorzieningen
Smells not very good.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Kendall

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smelled like sewage and other odours. Place is seriously run down, not what I expected from the Nova brand. Worst hotel I have stayed at in many years
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Akash

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable lodgings. Close to hospital.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Donald

4 nachten verbleven in december 2023

10/10 – Uitstekend

Cathy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff and helpful and kind property manager.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Ross

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en voorzieningen
Not a bad place just way out there.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Yanhua

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great location and great services. The rooms is clean. We enjoyed our 2 nights' stay.
2 nachten verbleven in augustus 2023

4/10 – Matig

Janny

Reisde met familie
Negatief: Voorzieningen
We stayed here for two nights in July 2023. The staff was pleasant but the air conditioning wasn’t working so the room was extremely hot and humid. As well there was no hot water, so no hot showers. The TV also did not work. Was advertised that a free breakfast was included, but no breakfast was available.
2 nachten verbleven in juli 2023

8/10 – Goed

Robert

Positief: Personeel en service, staat van de accommodatie en faciliteiten
They are a 20 minute walk into town and the few restaurants available
1 nacht verbleven in augustus 2023

8/10 – Goed

William

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Martin

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

4/10 – Matig

Edna

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
No hot water for 2 days, air conditioners not working and tv not working. Would not recommend the stay unless improvements happen. Staff was courteous and helpful as possible.
2 nachten verbleven in juli 2023

4/10 – Matig

LEO

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Arctic oven. The never down sunset baked the entire room like 110F, and they don't have air condition.
2 nachten verbleven in juli 2023

4/10 – Matig

Randy

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Ronald

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The HVAC is broken for at least 2 weeks as we stayed there before and after our rafting trip. Maintenance is very far behind. Bathtubs don't have stoppers. Bed was poorly made and pillow sheet dirty. I would not stay there again. RB
1 nacht verbleven in juli 2023

8/10 – Goed

Estelle

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The front desk staff are stars. I’m very impressed with their level of dedication to provide the best customer service they could with all the limitations being in a remote area and an old building with all kinds of challenges.
4 nachten verbleven in juni 2023
Reactie van Farah op 19 jun 2023
Thank you so much Estelle for your kind words. Our goal is to always make sure out guests have a great stay and experience with us!

10/10 – Uitstekend

Kimberlee

Reisde met partner
Positief: Netheid, personeel en service
The staff, especially Hope, make Nova Inn a great alternative when staying in Inuvik. Even when facility issues are beyond their control, they keep smiling and offering friendly guest services.
6 nachten verbleven in april 2023
Reactie van Hope op 1 mei 2023
Thank you Kimberlee. We enjoyed having you stay with with us.

6/10 – Redelijk

Norman

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Location is close to highway but no other amenities close by. Asked about a gas station and didn’t get a answer or any help like an address. At 9:30 pm there wasn’t any place to get food in the town as far as I could find. Overpriced but then it is in Inuvik!
1 nacht verbleven in oktober 2022

8/10 – Goed

Cecilia Lai Man

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Give them a try
I think people just have to give this place a chance. It has plenty of potential, rooms are big, hallways are wide, it’s pretty clean. I think when you are in Inuvik, you have to adjust your expectations. Staff are super friendly and trying their best with limited resources. It’s really not a bad place to take a snooze.
2 nachten verbleven in september 2022
Reactie van Hope op 1 okt 2022
Thank you Cecilia. for your kind words.

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I had a good stay. The place is clean and the staff is friendly.
2 nachten verbleven in september 2022
Reactie van Hope op 29 sep 2022
Thank you James for your response

6/10 – Redelijk

Zhi Hong

Reisde met een groep
I like the place
2 nachten verbleven in augustus 2022
Reactie van Hope op 29 sep 2022
Thank you, we hope to see you again

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not bad but no breakfast or laundry
There was supposed to be a free breakfast included but the hotel didn't have an active food handling permit so there was no breakfast... unfortunately we were informed about that until we tried to get breakfast in the morning. The wifi in our room was weak to the point of not being usable so we went to the lobby (wifi was good there). Shower had good pressure and hot water. The town is small, which is a good thing because the hotel seems to be located almost at the edge of town (there are other hotels more centrally located). There were supposed to be laundry facilities onsite but there was only one functioning washer and dryer and they were for staff use. The staff were friendly.
2 nachten verbleven in augustus 2022
Reactie van Hope op 29 sep 2022
Thank you for your feed back.

4/10 – Matig

Louis Philippe

Positief: Netheid, personeel en service
Negatief: Voorzieningen
Déjeuner non-inclus, malgré ce qui est annoncé sur le site de l'hôtel et du tiers; expedia Le chauffage de l'hôtel est très élevé Même la fenêtre de chambre grande ouverte, il était très inconfortable pour y dormir Divers bris ici et là, la douche de la chambre ne fonctionnait pas (seulement le bain) Cependant, personnel très courtois et souriant Décoration moderne, propreté en générale, très bien
3 nachten verbleven in augustus 2022
Reactie van Hope op 29 sep 2022
Thank you for your feed back

2/10 – Ontzettend slecht

Debbie Scott Michael

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Website indicates free breakfast but this was not supplied. One loose open teabag in room, when I asked for more they did not have any. Website says wheelchair accessible, but only if you lift the wheel chair up 6 stairs to the elevator. Two microwaves in common kitchen area did not work. Morning of checkout the elevators did not work and I had to ask…only then did staff reset a breaker.
2 nachten verbleven in augustus 2022
Reactie van Hope op 26 aug 2022
Thank you for your review, we appreciate your feedback. We are in the process of getting a permit to serve breakfasts again.I apologize for not taking the time to show how to work the microwaves or offering the other flavor of tea we have available. Our elevator doesn't have an indicator when it needs to be reset, unfortunately the front desk staff or myself aren't always aware that it needs to be reset.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I must compliment Hope for her dedication and determination to take care of our needs. It's not easy to do when you are a thousand miles from everywhere.
1 nacht verbleven in juni 2022
Reactie van Hope op 25 aug 2022
Thank you for your review, I'm glad you enjoyed your stay.

8/10 – Goed

Jacob

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean, pleasant and helpful staff
1 nacht verbleven in augustus 2022
Reactie van Hope op 20 aug 2022
Thank you for your kind review. we appreciate your feed back.

4/10 – Matig

fabia

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The internet and hotel room keys not functioning. Therefore we had to wait for someone at reception. To enter our room
3 nachten verbleven in augustus 2022
Reactie van Hope op 12 aug 2022
Thank you for your review Fabia, The Key programmer arrived and we now have functioning keys.

6/10 – Redelijk

Deborah

Negatief: Netheid, staat van de accommodatie en faciliteiten
It’s too bad that the staff don’t pick up the garbage and butts outside the entrance while they’re out smoking. The lobby, former breakfast area and stairwells are rapidly becoming a mess. The rooms aren’t too bad yet, but will decline under the current management.
1 nacht verbleven in augustus 2022
Reactie van Hope op 12 aug 2022
Thank you for your feedback Deborah, we appreciate your comments.

6/10 – Redelijk

Susana

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is now quite run down but the hardworking and friendly staff are doing their best under the circumstances.
2 nachten verbleven in juni 2022
Reactie van Hope op 29 jun 2022
Thank you Susana, That is very encouraging for us here!

2/10 – Ontzettend slecht

Tyson

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I asked for a late check out and the front desk person looked at me like he was doing me a favor by saying is 11 am ok. I than stated that it is standard check out time at 11 am. He claimed it was 10 am, I would remove this from expedia as they are damaging your reputation
1 nacht verbleven in april 2022
Reactie van Management op 24 mei 2022
Thank you for bringing this to our attention. We do offer 11am checkout as a standard and late checkout as available, particularly when guests have later flights. It's always subject to availability but he should have been able to let you know that. Our apologies.

10/10 – Uitstekend

Sydonie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Sydonie

2 nachten verbleven in juli 2021

8/10 – Goed

Native communications

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

8/10 – Goed

Victoria

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
The staff are friendly and considerate. If you arrive early they will let you come in early and leave late if your plane is late; of course this is when they have a lot of rooms available, which is understandable .
1 nacht verbleven in december 2020
Reactie van Derek op 13 dec 2020
Hi Victoria, Thank you for taking the time to post your feedback on your stay with us.It is our pleasure to provide you with superior customer service, always. Safe travels... Derek

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice stay
On the whole my stay was nice. It was noisy the first night but the other nights, 2, were pretty good. The staff were kind and helpful.
3 nachten verbleven in oktober 2020
Reactie van Derek op 3 nov 2020
Thank you for taking the time to post your review.I am so happy to hear that you enjoyed your stay with us. Safe travels and look forward to welcoming you back...

8/10 – Goed

Dave

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Warm room, no restaurant, old building but kept clean
7 nachten verbleven in februari 2020
Reactie van Derek op 2 mrt 2020
Dear Dave, Thank you for taking the time to post your review. I am glad to hear that you had a comfortable stay with. Look forward to welcoming you back on your next visit to Inuvik. Safe Travels... Derek

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in november 2019
Reactie van Derek op 27 nov 2019
Thank you for posting your review...

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in oktober 2019
Reactie van Derek op 8 okt 2019
Thank you for taking the time to rate your stay with us. Look forward to welcoming you back.Safe travels...

8/10 – Goed

Timothy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Derek op 16 sep 2019
Dear Timothy, Thank you for the awesome rating that you posted on your recent stay with us. Look forward to welcoming you back soon.Safe travels....

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019
Reactie van Derek op 4 sep 2019
Dear Guest, Thank you for the awesome rating of your recent stay with us.Looking forward to welcoming you back to Inuvik.Safe travels...

6/10 – Redelijk

Didier

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Derek op 26 aug 2019
Thank you for taking the time to post your review of your recent stay with us.I am delighted to hear that you enjoyed your stay.Look forward to welcoming you back to Inuvik in the future. Safe travel... Derek

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good clean hotel. Right in town so very convenient.
2 nachten verbleven in augustus 2019
Reactie van Derek op 26 aug 2019
Thank you for taking the time to post your review of your recent stay with us.I am delighted to hear that you enjoyed your stay.Look forward to welcoming you back to Inuvik in the future. Safe travel... Derek

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty carpets. Huge pile of cigarette butts at front door. Curtains fell off. Ice machine broken.
2 nachten verbleven in augustus 2019
Reactie van Derek op 20 aug 2019
Dear Guest, Thank you for taking the time to post your review.I will certainly look at the issues you have mentioned to make amends.Looking forward to welcoming you back on your next visit to Inuvik.Safe travels...

8/10 – Goed

pheather

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Derek op 14 aug 2019
Dear Heather, Thank you for the great rating. Safe Travels...

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tried to give us a smoking room, when I went to open the window the screen had been pushed out and I could see it on the ground below. Went to the front desk to ask for a new room because of the smoke and lack of screen and they basically laughed in our face. Luckily I contacted expedia and they forced the hotel to change us to a non smoking room. No apologizes from management at the hotel though. Terrible customer service.
2 nachten verbleven in augustus 2019

10/10 – Uitstekend

Hsiu Jung

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
We are very grateful to all of staff for their care and service.
3 nachten verbleven in juli 2019
Reactie van Derek op 23 jul 2019
Dear Guest, Thank you for taking the time to post your review.I am delighted to hear that you enjoyed the level of service that the staff had provided.We look forward to welcoming you back to Inuvik. Safe travels...