Luxe hotels in Jersey City

'Cheaply furnished rooms with poor maintenance. Blinds not working, hinges broken to desk and room phone not working properly. Staff were responsive to issues but it was a disappointment for the 5 star hotel stay we paid for and expected.'

'There was no hot water and the tv didn’t work. This was my engagement weekend and I wasn’t really apologized to or offered a refund until I pushed and even then, I only got a measly amount of points.'

'Great centrally located hotel. Conveniently located close to the city and Hoboken'

'I lost my wallet and PRE-PAID the whole accommodation but the deposit was difficult to pay since no physical card with me so after 20 hours of traveling This guy didn't even want to help me on the deposit or how can we do it? with a payment autorhization maybe? the POOREST customer service EVER and I've been ALL over the world. Luckily the other hotels here in the USA all were accommodating so it's JUST your hotel - I'll put a bad review online on google and yelp and everywhere I can. I had...

'Best location for public transportation. Room was big, clean and love the crabtree and evelyn shampoo and conditioner. Left an earring after we checkout, the lost and found department was very helpful, we went back and Sayed was already waiting for us. Thank you so much Sayed! Downside was having to pay extra for parking. Overall it was a good place to stay. We will recommend this hotel to our family and friends.'

'Schone kamer, bijna stil. Personeel was erg aardig zowel bij de receptie als restaurant als schoonmaak. Fijne locatie zeer dichtbij Path Grove street station. Goede bedden, mooie badkamer, 10 dagen lang goed geslapen.'