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Beoordelingen van Lady Stern Jerusalem Hotel

Lady Stern Jerusalem Hotel
Jaffa Street 204, Jerusalem

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 33 van 59 beoordelingen" "
Gastenscore: 8 - Goed. 12 van 59 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 59 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 59 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 59 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Esther

Reisde met familie
Positief: Voorzieningen
Staff was very helpful and responsive, clean nice rooms, powerful showers, great food
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Esther

Reisde met familie
Positief: Voorzieningen
Very helpful staff, clean rooms, comfortable beds, powerful showers and great location
2 nachten verbleven in augustus 2023
Reactie van Riad Abu Sbitan op 14 aug 2023
Dear Esther,Thank you so much for choosing the lady stern Jerusalem and for sharing your amazing review. It gives me great pleasure to read that you enjoyed the stay with us.We will look forward to our next opportunity to have you and your family as our guests here in Jerusalem. Sincerely,Riad Abu SbitanRooms division manager

6/10 – Redelijk

Maria

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
El sabado que es descanso de los judios y todo el comercio esta cerrado, el hotel no ofrece la opcion de comida a los huespedes. La tienen, pero se debe preguntar por ella y el costo es altisimo
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Jeci

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Tal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So on Expedia it was confirmed that my stay will include breakfast but on the computer Hotel wasn’t confirmed. They accommodate me with breakfast. It’s an issue to be fixed
5 nachten verbleven in mei 2023

10/10 – Uitstekend

Tove

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Rebekah, naples

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location meters from tram and half kilometer from the central train station. Very nice property friendly and helpful staff
1 nacht verbleven in mei 2023

8/10 – Goed

Devorah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and breakfast was really good. The rooms were a little small but everything was very nice, modern, and clean.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Johanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El dia del check in no tenian espacio para acomodar nuestro grupo para la cena y nos ofrecieron pasar al bar a esperar. Nos sorprendieron obsequiandonos las bebidas de esa noche. Excelente servicio!
1 nacht verbleven in april 2023

6/10 – Redelijk

YUANYUAN

2 nachten verbleven in april 2023

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Having just returned from my holiday at the hotel and my 1st time staying there, I would like to say how friendly, helpful and caring all the staff are, nothing was too much trouble for anyone. When you needed help or asked a question someone was there immediately. The only thing I missed was a swimming pool. I will definitely stay again. Thank you all.
6 nachten verbleven in januari 2023
Reactie van Riad Abu Sbitan op 25 jan 2023
Dear Diana,, I am pleased to read that you had a wonderful stay with us and were happy with the service provided at the hotel. I also have recognized your comment about the overall experience and share it with team to look into it. Thank you for sharing your experience with us. We look forward to welcoming you back in the future.Best Wishes,Riad A Sbitan Rooms Division Manger .

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Consider staying somewhere else
Air condition did not work properly in room and kept the temperature between 25 and 27 degrees all night, no matter what it was set to. Also, impossible to get in contact with the hotel via email.
1 nacht verbleven in december 2022

8/10 – Goed

David

1 nacht verbleven in december 2022

8/10 – Goed

Haim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was o.k. good location for going to the Market, free parking breakfast was o.k.
1 nacht verbleven in december 2022

4/10 – Matig

Milagros, Antioch

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Not worth the price. Hotel room and bathroom was not very clean, old towels, no housekeeping done for the first two days. I don’t mind to pay for a good hotel but I think this hotel is over priced.

10/10 – Uitstekend

Jose

1 nacht verbleven in december 2022

8/10 – Goed

Sylvie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Parfait Juste l’odeur dans les chambres qui nous a dérangés et nous étions plusieurs chambres et tous la même réflexion dur l’odeur , et la sombreté des chambres Mais surtout l’odeur qui fait mal a la tere
1 nacht verbleven in december 2022

10/10 – Uitstekend

Nabile

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing place!
1 nacht verbleven in oktober 2022

8/10 – Goed

Kerri

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow !! A great choice. Very comfortable And has a great staff - well trained with love to help. What an amazing stay
1 nacht verbleven in juli 2022

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a great choice Clean and nice. Great staff that really look out for you. A pleasure staying at The Lady Stern Hotel
1 nacht verbleven in juli 2022

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful clean room with accommodating staff
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Bethel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. Especially Mahmoud from front desk is very helpful and excellent person.
8 nachten verbleven in april 2022
Reactie van Riad op 29 apr 2022
Dear Guest, Thank you for your review of Lady Stern. We are glad you enjoyed your stay with us, We look forward to welcoming you back in the near future Best Wishes Riad.

10/10 – Uitstekend

Sami

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2022
Reactie van Riad op 16 feb 2022
Dear Guest' Thank you for being our guest! We are happy to know you were impressed our outstanding hospitality, thank you for your kind rating. Best Whishes Riad' Rooms division Manager.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A perfect location , the cleanliness of the hotel and above all the hospitality’s of Riad the manager in charge. Highly recommended
1 nacht verbleven in mei 2021
Reactie van Riad op 8 jun 2021
Dear Guest, Thank you for choosing to stay at Lady Stern Hotel and for Fantastic review and for sharing your experience with us. We look forward to welcoming you back in the future. Best Wishes,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was a little difficult to access:cabs could not get close to the front entrance
1 nacht verbleven in januari 2020
Reactie van Riad op 5 feb 2020
Dear Guest , Thank you for choosing to stay at Lady Stern Jerusalem and thank you for your detailed review and your kind words. I am happy you had such a meaningful experience in Israel and that you enjoyed the hotel and the high standard of service our staff provides. Looking forward to see you again soon. Best Regards, Riad Abu Sbitan Room Division Manager.

6/10 – Redelijk

Juan

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Tiene buena ubicación por estar cerca del tren que va a la ciudad vieja de Jerusalén. Pero el servicio en general es malo.
2 nachten verbleven in december 2019
Reactie van Riad op 5 feb 2020
Dear Juan, Thank you for your feedback regarding your stay at Lady Stern Jerusalem Hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry about the staff service during your stay. We will look into this concern. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, Riad Abu Sbitan Rooms Division Manager

6/10 – Redelijk

Judith

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Shai op 24 okt 2019
Dear Judith Thanks for your review. Kindly regards, Shai

8/10 – Goed

Hapy, Jerusalem

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location, very quiet. Staff was very helpful. Loved the view of the city. Walking distance to many places. The only thing that I was not happy about was a small cafe to have coffee or a sandwich. The restaurant only served big meals.
1 nacht verbleven in oktober 2019
Reactie van Shai op 23 okt 2019
Dear Guest, good morning Thanks for your kindest review. We are happy to hear about your lovely staying, and hope to see you again. Kindly regards, Shai

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in oktober 2019
Reactie van Shai op 22 okt 2019
Dear Guest Thanks for your review.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Shai op 20 okt 2019
Dear guests Thank you very much for taking the time to write your opinion about your stay at the Lady Stern Hotel in Jerusalem. We make every effort to provide the best service for our guests and we will continue to do so. Best regards, Shai- Reservations manager

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Shai op 20 okt 2019
Dear guests Thank you very much for taking the time to write your opinion about your stay at the Lady Stern Hotel in Jerusalem. We make every effort to provide the best service for our guests and we will continue to do so. Best regards, Shai- Reservations manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Never got checked in. They did see my reserbation. Please refund fast.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Boutique hotel centrally located with very good breakfast
1 nacht verbleven in september 2019
Reactie van Shai op 6 sep 2019
Dear Guest Thanks for your review. We are happy to hear about your staying, and hope to see you again among our guests. Kindly regards, Shai- Reservations manager

8/10 – Goed

CHIH YUAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location, comfortable and awesome services
Room was clean and comfortable. The breakfast was awesome with a variety of selections. Very good location as the light rail station is around the corner. One thing I would like to particularly address was that they sent my lost items in the safe that I forgot to bring back to Taiwan efficiently. Much appreciated.
2 nachten verbleven in augustus 2019
Reactie van Shai op 5 sep 2019
Dear Chin Yuan, good morning. Thanks for your review. We are happy to hear about your staying tat Lady Stern Hotel, and hope to see you again. Kindly regards, Shai- Reservations manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel is clean, modern, and well-located, but felt sterile. It was largely unoccupied while I was there, which was eerie and depressing. The breakfast buffet was excellent, but there are no other amenities such as an exercise room. There is no information in the room about hotel facilities or local attractions, restaurants, etc. Room make-up service was bizarre, with cleaners knocking at 7:15 am, replacing barely-used soap and shampoo, etc. every night, and providing a random assortment of towels. The mini-bar was empty, which was more of an issue than it might be in other locations because if you stay there on Shabbat would not be able to find anything to eat anywhere, and a minibar could at least provide snacks.
6 nachten verbleven in juli 2019
Reactie van Shai op 16 jul 2019
Dear Guest, good morning Thanks for your review. The hotel staff and the management are do the best to give excellent service for our guests. We will take your comments to our attention to improve the service, and hope to see you again among the guests of the Lady Stern Jerusalem Hotel. Kindly regards, Shai- Reservations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pillows were the best ones i have ever experienced in a hotel!
3 nachten verbleven in juni 2019
Reactie van Shai op 9 jul 2019
Dear Guest Thanks for your review. We are happy to hear about your staying at Lady Stern Jerusalem Hotel, and hope to see you again among our guests. Kindly regards, Shai Dotsch- Reservations Manager

10/10 – Uitstekend

Flavia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sublime. Hermoso.
Espectacular, hermoso hotel. Habitación distinguida. El único problema es que estaba la heladera pero no andaba aún. Hotel muy nuevo. Le falta al personal un poco de entrenamiento. Volveré!! Desayuno buenísimo.
4 nachten verbleven in juni 2019
Reactie van Shai op 9 jul 2019
Dear Flavia Thanks for writing us this great review. We are happy to hear about your staying at Lady Stern Jerusalem Hotel, and hope to see you again among our guests. Kindly regards, Shai Dotsch- Reservations Manager.

8/10 – Goed

ada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Visit to Jerusalem
Mid century modern decor. Very clean and comfortable. Rooms are small but very quiet and clean. Excellent breakfast. Staff helpful. Close to tram that takes you to old city.
3 nachten verbleven in juli 2019
Reactie van Shai op 7 jul 2019
Dear guest. Thanks for your review. We are happy to hear about your experience at Lady Stern Jerusalem Hotel.

10/10 – Uitstekend

Mira

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A great hotel
An amazing hotel. Great service and in a very good location. We stayed there 3 nights and we enjoyed our stay very much. The staff and the manager Shai are very kind and helpful. Breakfast is unbelievable!!! Very clean and lots of choices. Overall, I would give it 10 stars:)
3 nachten verbleven in juni 2019
Reactie van Shai op 18 jun 2019
Dear Mira Thank you very much for the warm words. We are pleased to hear that you enjoyed your stay at the Lady Stern Hotel Jerusalem, and we will be happy to see you again among our guestsץ Kindly Regards, Shai-Reservations Manager

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in juni 2019
Reactie van Shai op 18 jun 2019
Thanks for the rating.

4/10 – Matig

Kevin

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Find a different hotel!
A very strange and poorly-managed hotel. Stayed four nights. Overhead shower never worked and they didn’t fix it for us. Never refilled in-room coffee and tea packets. Wouldn’t allow my wife to carry her coffee cup from the room into the restaurant. One morning at 7:30 a worker came into our room in spite of us having the Do Not Disturb sign on our door. And the breakfast buffet was very average.
4 nachten verbleven in mei 2019
Reactie van Shai op 6 jun 2019
Dear guests. We are sorry to hear that your service experience has been impaired during your stay at the Lady Stern Hotel Jerusalem. The hotel management makes every effort to provide good service to its guests, and we will continue to do so in the future. We look forward to seeing you again among our guests. Regards, Shai - Reservation Manager

10/10 – Uitstekend

Giovannina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recomendado para hospedarse en Jerusalén
Hotel muy bien ubicado, nuevo, con buen desayuno buffet, Muy céntrico y cómodo para caminar hacia los sitios turísticos, cerca de la estación de autobuses. Me gustó mucho y espero regresar pronto. El persona amable.
2 nachten verbleven in mei 2019
Reactie van Shai op 4 jun 2019
Dear Guests. Thanks for your review. The hotel staff and the management are doing the best to give excellent service, and we hope to see you again at Lady Stern Jerusalem Hotel. with warm regards, Shai Dotsch- Reservations Managert

6/10 – Redelijk

JeffR

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is new so it is in good condition, but there are many things that need attention. We would not stay here again.
7 nachten verbleven in mei 2019
Reactie van Shai op 4 jun 2019
Dear guests. Thank you very much for taking the time to write your opinion. The hotel opened two months ago and we are still learning and trying to improve in every field. The hotel staff and management make every effort to provide excellent service for hotel guests. We look forward to seeing you again among our guests below. Regards, Shai Dotsch- Reservations Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid
service at hotel is awful especially at reception.
1 nacht verbleven in mei 2019
Reactie van Shai op 19 mei 2019
Dear Guest. We are sorry to hear about your experience. we are do our best to give good service to our guests. Thanks& regards, Shai

10/10 – Uitstekend

JT

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Brand new property in a traditional neighborhood, several shops and marts around, 6 min walk to station, very convenient
4 nachten verbleven in mei 2019
Reactie van Shai op 16 mei 2019
Dear Guest Thank you for taking the time to write your opinion. The hotel staff and the management make every effort to provide exceptional service for hotel guests. We are happy to hear that your hospitality experience has been very good and we will be happy to see you again among our guests at the Lady Stern Hotel Jerusalem. Regards, Shai-Reservations Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Das Hotel ist recht neu, sodass an der Ausstattung nichts auszusetzen ist. Es wäre vorteilhaft, wenn im Bad ohne Fenster eine Lüftung vorhanden gewesen wäre. Auch war die Minibar leer und darüber hinaus so gestaltet, dass man eigene Getränke nicht kalt stellen konnte. Wasser oder ähnliches wurde nicht bereitgestellt. Wir hatten weder Frühstück noch Abendessen gebucht, sodass wir dazu nichts sagen können. Von dem was wir gesehen haben, sah es aber ganz gut aus. Allerdings befindet sich der Mahane Yehuda Markt nur fünf Minuten zu Fuß entfernt und wir könnten dort immer super (und günstig) frühstücken und uns für den Abend eindecken. Von daher haben wir es auch nicht bereit, kein Essen im Hotel zu haben. Wir sind am Samstag angereist, d.h. am Shabbat. Der Check-in war kein Problem. Allerdings sollte man sich vorher mit Wasser und Lebensmitteln eindecken, da in der Stadt wirklich fast alles geschlossen hat. Nur einzelne Restaurants hatten geöffnet. Die Lage des Hotels ist auch gut - neben der unmittelbaren Nähe zum Markt (s.o.) benötigt man ca 30 Minuten zu Fuß in die alte Stadt, man kann aber auch die Straßenbahn nehmen, die direkt vor dem Hotel vorbeifährt. Parkplätze sind in einer Tiefgarage vorhanden, allerdings war der Zugang/Ausgang zu Fuß sehr problematisch, da die Klingel an der Tür zum Hotel nicht funktionierte bzw. sich die Tür auch mit der Hotelkarte nicht öffnen ließ. Beim ersten Mal saß ich unten sozusagen fest. Unbedingt vorher abklären!
2 nachten verbleven in mei 2019
Reactie van Shai op 16 mei 2019
Distinguished guests Thank you very much for taking the time to write an opinion on your last stay at the Lady Stern Hotel in Jerusalem. The hotel staff and management make every effort to provide guests with excellent service and we are happy to hear that your stay was good. We make every effort to preserve and improve our service. We look forward to seeing you again among our guests at the Lady Stern Hotel Jerusalem. Regards, Shay - Reservation Manager

4/10 – Matig

Bartlomiej

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cold room, very disappointing customer service
I would love to say we had a great stay in Lady Stem hotel, but unfortunately we didn't.. In short: - got a faulty room (very cold with broken AC, cold air inflow and 11 Celsius) - little interest to find a solution from the staff - had to call/ go 5 times before getting a change, after numerous 'repair' intents (3 first visits were different people doing the same basic stuff - checking if the AC is on, and window closed, although we said their colleagues already did it...) everytime having to remind about the situation/ issue myself) - got a single room instead (paying for a double) with a stained bed sheet that didn't get changed - was lied about room availability (was told by a lady that no other room was available, while on the website there were at least 5 "standard double" rooms ready to book, that was also confirmed by the other receptionist) - finally left in a single room as the receptionist stated he would have to call the manager to change our room taking a lot of time, or we would need to talk to him personally the following day). We didn't want to proceed with this hillarious situation and waste more of our holiday, so we gratefully passed on this 'opportunity'. Anyway, if we felt miserably earlier due to having to sleep in a cold room and wasting hours for back and forth 'repairs', we felt much worse after being tricked into getting a single room and cheated about the lack of alternatives...
3 nachten verbleven in april 2019
Reactie van Shai op 13 jun 2019
Dear Guest Thank you for taking the time to write your opinion. We are sorry to hear that your service experience has been damaged and you have not enjoyed your last stay at the Lady Stern Hotel in Jerusalem. We apologize for this and work to give the best service for our guests. Regards, Shai Dotsch - Reservations Manager

8/10 – Goed

Susy

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Jerusalem de oro
El hotel está muy bien ubicado
4 nachten verbleven in april 2019
Reactie van Shai op 13 jun 2019
Querido invitado Gracias por tomarse el tiempo para escribir su opinión. Nos complace que haya disfrutado de su última estadía en el hotel Lady Stern de Jerusalén. Hacemos todo lo posible para proporcionar el mejor servicio para nuestros huéspedes. Esperamos verte de nuevo en el futuro. Saludos cordiales, Shay Dotsch

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great ambient and style. central area. 20 minutes to the old town. market nearby
2 nachten verbleven in april 2019
Reactie van Riad Abu Sbitan op 9 mei 2019
Dear Guest, We would like to thank you for taking the time to write your review regarding your recent stay at Lady Stern Jerusalem Hotel. We were exciting to read that you had a successful vacation. We look forward to welcoming you again at our hotels . Sincerely Riad Abu Sbitan Rooms Division Manager .