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Beoordelingen van Protea Hotel by Marriott Kampala Skyz

3.5 out of 5
Protea Hotel by Marriott Kampala Skyz
1 Water Lane, Naguru, Kampala

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 36 van 59 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 59 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 59 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 59 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 59 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful experience and really very good delicious breakfast fast and I like stuff services thank you for making my stay wonderful.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One night they had a band that cranked up the amplifier so loud you couldn't hear yourself think inside the room. I had to move to get away from the noise. Otherwise, this is a spectacular hotel in Kampala with great views.
3 nachten verbleven in januari 2024

4/10 – Matig

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
John Sengendo
Great stay at this hotel, it exceeded my expectations. Food was great, services where on point
9 nachten verbleven in november 2023

4/10 – Matig

Linda

5 nachten verbleven in november 2023

10/10 – Uitstekend

Bryan

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Rajesh

4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Elite

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Reactie van Brian op 6 sep 2023
Dear Mr. Patel,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this poor service delivery is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regardsBrian MukiibiActing Front Office Manager

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Quintin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Satisfying
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rosette

5 nachten verbleven in juli 2023

10/10 – Uitstekend

Rhea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Highly recommended!! Hotel is beautiful, wonderful views of Kampala and clean. There were events going on each day - conferences, weddings, engagements, comcerts. Staff is attentive!
7 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Elite

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 – Ontzettend slecht

JOUNG KUN

1 nacht verbleven in juni 2023

10/10 – Uitstekend

CHARLES

5 nachten verbleven in april 2023

10/10 – Uitstekend

Christine

21 nachten verbleven in januari 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pick up and drop off from Airport to hotl was really terrible. Driver was really speeding and we felt very unconfrotable. I told driver several of time to slow down.Very bad driving.
4 nachten verbleven in november 2022

6/10 – Redelijk

Yedidyah

6 nachten verbleven in oktober 2022

8/10 – Goed

Mariam

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were helpful and welcoming I enjoyed my stay but my Marriott Bon voyage points have not been updated to my account
11 nachten verbleven in augustus 2022

10/10 – Uitstekend

Paula

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good family hotel with lovely views
Lovely large suite & comfortable bed. Very friendly staff. Restaurant & terrace bar had good & tasty food options & some great entertainment during our stay. Reception staff were very helpful & friendly. Would stay here again & happy to recommend the Protea Skyz Marriott hotel Kampala, Uganda
Sitting room in Executive Suite
Pool area around the Terrace Bar
A vegetarian option for lunch
Great entertainment by Urbansoul
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I came here with high hopes after an unpleasant experience at another area hotel. The pros here are many! The staff and service for the most part were incredible. The rooftop bar and restaurant (99) was amazing and I felt very welcome and well taken care of by housekeeping, breakfast staff, room service, laundry, etc. etc. They were all phenomenal. I must say that Isma, Denis, and Julius were especially stellar, as was Moses at the front desk. The hotel is beautiful and modern, but one thing I found a bit odd is that there is no climate control (or if there is, it wasn't on) in the lobby and restaurants. The temperatures were very hot and muggy, so I just felt generally uncomfortable in the public areas, which meant I rarely left my room (where the AC was amazing!) The most disappointing aspect of my stay was that I had stayed here just two weeks ago and had a very loud room on the front of the hotel and before I left the USA I called and requested a room that was NOT on the front side. The noise from the construction just across the fence with a concrete mixer running 15 hours a day and saws and hammering and etc etc is enough to make you crazy. When that isn't the issue, it is the parking garage where car alarms go off all hours of the night and the people that gather downstairs and outside can be heard as if they are in the room with you. The room I got was in the same block, one floor higher. I asked about it and was told "I am above the noise".
6 nachten verbleven in juli 2022

10/10 – Uitstekend

Sigurgeir

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Very good stay, staff and services excellent.
6 nachten verbleven in juni 2022

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property itself was comfortable, clean, and modern. Staff were incredible in every sense. The room I had was very near the front gate on the street side and the level of noise from car alarms going off, guests coming and going, people gathering below my balcony was not the fault of the hotel, but did make it hard to relax at times. No doubt its a beautiful property. Amazing views. Spotless. Next time I will ask for a room further from the entrance. It is more expensive than equally nice hotels in Kampala.
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Thomas Jason de

1 nacht verbleven in juni 2022

10/10 – Uitstekend

mary

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very respectful and approachable. Very clean room, spacious, the beds are very comfortable, good breakfast.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Clinton, RESTON

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Honestly, my stay exceeded all expectations. The location, the property, the staff, the food, the rooftop bar… I cannot wait to return. Highly recommended!
1 nacht verbleven in mei 2022

8/10 – Goed

Erin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2022

8/10 – Goed

rachel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very noisy and can’t stay at the pool because of weddings.
6 nachten verbleven in november 2021

6/10 – Redelijk

KEITH B

They need to hire more staff, service is okay but so slow
1 nacht verbleven in november 2021

8/10 – Goed

Dia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view at the top is really nice, the hotel is vibrant and always busy, the food is good and the service is great, it gets a bit noisy on weekends but it’s ok, I highly recommend the hotel
7 nachten verbleven in november 2021

8/10 – Goed

Arshnee

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business trip
Upgraded to executive suite with fantastic views of Kampala. Very spacious comfortable room, a good gym, food was delicious and everyone very helpful. The downside was the internet, which was not stable and at times the bandwidth low (<1Mb) and I never had a hot shower my entire stay. The water was lukewarm.
7 nachten verbleven in september 2021

10/10 – Uitstekend

Ahmed

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Reservations Team op 6 sep 2021
Dear Ahmed, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for giving us your feed back about your stay experience with us. We would also like to thank you for choosing to stay with us during these unusual times. we hope to host you again in the near future. Best regards Brian Assistant Front Office Manager

8/10 – Goed

Nir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2021
Reactie van Reservations Team op 6 sep 2021
Dear Ahmed, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for giving us your feed back about your stay experience with us. We would also like to thank you for choosing to stay with us during these unusual times. we hope to host you again in the near future. Best regards Brian Assistant Front Office Manager

6/10 – Redelijk

Yunus

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Expect average
Room service unresponsive Food is meh, stick to breakfast Wednesday night WiFi maxes out at .5mbps
2 nachten verbleven in december 2020
Reactie van Reservations Team op 7 dec 2020
Dear Yunus, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for staying with us and taking time to write back, we take your feedback very seriously. Please note that your concern has been forwarded to the responsible departments. We will do our best to serve you better on your next visit. Look forward to welcoming you back. Best Regards Brian Mukiibi Head of Reservations

10/10 – Uitstekend

anthonyW, Nairobi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was comfortable and the room was well appointed, The neighbourhood was safe and suitable for my morning walk
1 nacht verbleven in maart 2020
Reactie van Krishna op 19 mrt 2020
Dear Guest, Greetings! Thank you for your feedback. We look forward to Welcome you back. Warm Regards Krishna Sharma Front Office Manager

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in februari 2020
Reactie van Krishna op 19 mrt 2020
Dear Guest, Greetings of the day! Thank you for taking the time to give your response. We look forward to serve you again. Warm Regards Krishna Sharma Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in februari 2020
Reactie van Krishna op 19 mrt 2020
Dear Guest, Greetings! Thank you for your amazing response. We look forward to serve you again. Warm Regards Krishna Sharma Front Office Manager

10/10 – Uitstekend

Elujoba, Indianapolis

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All workers are of nice conduct ..everything nice
2 nachten verbleven in februari 2020
Reactie van Krishna op 20 feb 2020
Dear Guest, Greetings! Thank you for staying with us and your response, we are glad that your stay was comfortable. We strive to put the best foot forward for all the services rendered and I am sure to share this feedback with the entire team. I on the behalf of the entire team look forward for another opportunity to serve you. Warm Regards, Front Office Manager Protea Hotel by Marriott Kampala Skyz

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
best of all
this hotel makes everything you ever need to do so easy, you never have to move luggages yourself, help is always a call away.. staffs are well trained friendly and nice
2 nachten verbleven in januari 2020
Reactie van Krishna Sharma op 20 feb 2020
Dear Guest, Greetings! Thank you for staying with us and we are glad that your stay was comfortable. We strive to put the best foot forward for all the services rendered however your feedback just makes us better. I on the behalf of the entire team look forward for another opportunity to serve you. Warm Regards, Front Office Manager Protea Hotel by Marriott Kampala Skyz

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
the staff service is completely poor facility of such quality. for a marriott managed hotel i expected much better . for staters the hotel must consider separating guest services and general information from the check in desk. as it is , the place is always overcrowded and staff overwhelmed . it makes the quality of checking in very slow. staff forget request for service when you call to request for things.
5 nachten verbleven in november 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Not worthy of the Marriott brand
Service is terrible. I had a paid booking for a room for 3 people and they gave us a room with a single bed, and gave us the option of paying extra for another bed or sleeping on the floor. At the restaurant they don’t like it if you order a la carte, and try to force you to have the buffet dinner. Protea Marriott Entebbe is much better
2 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2019
Reactie van Team Protea Hotel by Marriott® Kampala Skyz op 29 okt 2019
Dear Guest, Thank you for taking you valuable time to review us. Would be very pleased to serve in near future soon. Thank you. Kind regards, Team Protea Hotel by Marriott® Kampala Skyz

2/10 – Ontzettend slecht

JC

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
After 5 visits I wont be back.
I got locked out of my Room daily. Every time I left my room I had to reprogram it. Nobody knew about my presence at the hotel and got calls to ask If I am in my room. They still do not have a gym after 2 years. From $120 - $180 in the same time period.
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Muhammad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2019
Reactie van charity op 29 apr 2019
Thank you Mohammad for taking your time to share with us your fabulous experience at Skyz Hotel. We look forward to hosting you again in the near future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2019
Reactie van Johnson op 7 mrt 2019
Dear Guest, Thank you for the wonderful rating. It is evident that you enjoyed your stay with us. We are looking forward to welcome you back at Skyz Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great views, very clean rooms, friendly staff.
2 nachten verbleven in februari 2019
Reactie van Johnson op 18 feb 2019
Thank you for taking time to write the feedback. We are glad that you had a splendid experience and that you enjoyed the amazing views and our very clean rooms. We are looking forward to welcome you back at Skyz Hotel!

6/10 – Redelijk

Olga, Denmark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
100% non smoking hotel. also outside.
100% non smoking hotel. also outside. good rooms and great breakfast
1 nacht verbleven in november 2018
Reactie van charity op 16 jan 2019
Dear Olga, We would like to thank you for taking your time and sharing with us your experience. Thank you for your fabulous feedback, We look forward to hosting you again in the near future and we assure you of excellent service. Regards Charity Kukundakwe Reservations Agent.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2018
Reactie van Linda op 7 dec 2018
Good day, Thank you for your feed back. We are looking forward to hosting you again to Skyz Hotel.

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Skyz thumbs up
Always pleasant here
2 nachten verbleven in oktober 2018
Reactie van charity op 14 nov 2018
Thank you so much. It is always a pleasure hosting you!

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Skyz kampala
New hotel, excellent service.
2 nachten verbleven in oktober 2018
Reactie van charity op 7 nov 2018
Dear Andre, We would like to thank you for taking your time and rating us as per your experience. Thank you for your fabulous feedback. We look forward to hosting you again in the near future and we assure you of continued excellent service. Regards Charity Kukundakwe Reservations Agent.