Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 173 van 461 beoordelingen" "
10 - Uitstekend
173
Gastenscore: 8 - Goed. 238 van 461 beoordelingen" "
8 - Goed
238
Gastenscore: 6 - Redelijk. 39 van 461 beoordelingen" "
6 - Redelijk
39
Gastenscore: 4 - Matig. 8 van 461 beoordelingen" "
4 - Matig
8
Gastenscore: 2 - Ontzettend slecht. 3 van 461 beoordelingen" "
2 - Ontzettend slecht
3
8,6/10
Netheid
8,8/10
Personeel en service
7,2/10
Voorzieningen
8,4/10
Staat van de accommodatie en faciliteiten
Beoordelingen
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
6 apr 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
有設計感,停車不太方便
Geverifieerde reiziger
1 nacht verbleven in maart 2020
10/10 – Uitstekend
CHIH HSIEN
Reisde met familie
28 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location & convenient
We arrived at the hotel around 7pm and check in was an easy process. Slightly annoyed that the room we wanted to choose was shown as available on their screen however it was rebooked for an additional by current guess.
The room itself was clean and bed was comfortable. Our kettle was broken and reception replaced it right away. We asked for additional pillows and they were delivered immediately. Customer service was great and very helpful.
We asked about the air conditioning in the room as it was freezing and hoovering around 19.5 degrees Celsius. When we asked if the temperature can be adjusted to heating, We were told that function wasn't available. Ended up turning off the A/C as the room was getting way too cold for a good nights sleep.
Location is good, same distance walking to Central Park or Formosa Blvd MRT. Bus stop nearby as well if you wish to use that instead. Overall experience at The Icon was good and would stay there again if we return to Kaoshiung.
Geverifieerde reiziger
3 nachten verbleven in december 2019
Reactie van Cher c.c. op 15 jan 2020
Dear Guest
Sorry for the delay in responding to your comment.
It was a great pleasure to serve you and we hope that you were pleased with our amenities and services. Your satisfaction is our top priority, so we do hope that you had a truly enjoyable and comfortable stay.
Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility.
Thank you for making us aware of this situation, and for taking the matter so seriously.
And we’ll review the improvements and look forward to the opportunity to serve you again!!
10/10 – Uitstekend
Ling San
2 jan 2020
Ling San
1 nacht verbleven in december 2019
10/10 – Uitstekend
minji
Reisde met familie
30 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
전반적으로 만족
체크인 시 방을 선택 할 수 있음
와이파이 잘 됨.
깨끗함
minji
3 nachten verbleven in december 2019
Reactie van Cher c.c. op 1 feb 2020
Dear minji
We are delighted to know that you had a great time during your recent holiday.
We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest.
We certainly look forward to welcoming you back in the near future.
8/10 – Goed
Shih Shan
Zakenreiziger
27 dec 2019
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and near station 10min walk
Geverifieerde reiziger
2 nachten verbleven in november 2019
Reactie van Cher c.c. op 27 nov 2019
Dear Guest
We are delighted to know that you had a great time during your recent holiday.
We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest.
We certainly look forward to welcoming you back in the near future.
4/10 – Matig
CHENGKUAN
Reisde met een groep
19 nov 2019
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer