2 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Veranda Natural Resort

4 out of 5
Veranda Natural Resort
Kep Hillside, Kep, Kep

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 19 van 27 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 27 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 27 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 27 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 27 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dora

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Beautiful and restful retreat. Despite being some of the only guests, all facilities were open and we were treated like royalty - the two swimming pools are beautiful, spa provided full service and food was excellent. We would definitely go back again and recommend it to anyone who needs a break.
3 nachten verbleven in april 2024

8/10 – Goed

Lurae

Reisde met partner
Positief: Personeel en service, voorzieningen
Ok resort. Shower does not drain. Bathroom flooded everytime we showered. Hotel is outdated. Ok for short term
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Patrick

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed at the Veranda Natural several times. It really is a unique and amazing property that I highly recommend. The rooms are blended into the surrounding natural landscape and both pools are well maintained. Each room is created differently. Beautiful place to relax and enjoy.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jeremy

3 nachten verbleven in november 2023

10/10 – Uitstekend

Sujin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

ERIC

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rustic elegance, surrounded by natural beauty. Spent 2 nights. Late check out gracias granted.
2 nachten verbleven in augustus 2023
Reactie van Socheath Ecom2 op 5 sep 2023
Dear Eric, Greetings from Veranda Natural Resort, Thank you for taking the time to share with us your experience at Veranda Natural Resort! We truly appreciate your kind words and we would love to have you back again soon!Kind regards,Socheath

10/10 – Uitstekend

Eric

1 nacht verbleven in mei 2023
Reactie van Socheath Ecom2 op 16 mei 2023
Dear Eric, Greeting from Veranda Natural Resort, KEP Hillside Cambodia. It is our great honor to have such an incredibly chance to accommodate you on your holiday with Veranda Natural Resort and thank for choosing VERANDA Resort to stay, knowingly as Green Resort in KEP province.Thank for sharing your beautiful experiences in the entire resort, found that you are really enjoy our resort and talents whom strive to offer you the perfect host, any way you may love the most.We are so excited to make your stay became special while everyone is super supportive & attentive to care their guest's preference menus due to a very long recommended ever, never tired to read again & again.Once again, thank for your satisfaction on everything served and looking forward to welcoming you in the near future, take good care.With our Loves & Cares,Socheath TannFront Office Manager

10/10 – Uitstekend

SUNG SOO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Socheath Ecom op 20 apr 2023
Dear Sung Soo, Good afternoon! Thank you for taking the time to share with us your experience at Veranda Natural Resort! We truly appreciate your kind words and we would love to have you back again soon!Kind regards,Management Team

10/10 – Uitstekend

Helen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort, great breakfast, nice pool and beautiful sunsets.
3 nachten verbleven in februari 2023
Reactie van Socheath Tann op 6 mrt 2023
Dear Helen, Warmest greeting from VERANDA NATURAL RESORT!Thank you so much for taking your times to share your value feedback here,We do appreciate all the comment you raise & ensure to share with all team to keep us motivated.Really hope to have another chance to serve you, your friends and family in the future days,Sincerely yours,Management Team

10/10 – Uitstekend

mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome, scenery, staff, and food.
3 nachten verbleven in juli 2022
Reactie van Socheath Tann op 19 jul 2022
Dear Mike, Greetings from Veranda Natural Resort, KEP Hillside Cambodia. Thank you for taking the time to share with us your experience at Veranda Natural Resort! We truly appreciate your kind words and we would love to have you back again soon! Kind regards, Team Management

10/10 – Uitstekend

Phalla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Accueil chaleureux et très bonne prestation.
1 nacht verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I spent 3 nights at the resort with many friends. The staff is excellent, easy to understand/speak English and always check how things where and all staff greeted me as they past.While the room was very large and comfortable with nice view it's a bit worse for wear. The entire resort looks like Covid-19 has been difficult over the last 18 months. I was at the resort about two and half years ago and the property was incredible. While the structure is there many thing look in disrepair from a lack of staff. I wish the resort well and hopefully Covid will end soon so they can get more guest to pay for the proper amount of employees such a large property requires. Perhaps I will try again next year.
2 nachten verbleven in juni 2021
Reactie van Socheath op 27 jun 2021
Dear Valued Customer, We delight to see the excellent of your review and our team services are ready to reserve you by warmly welcome on the next holiday. Thank you so much With our love & care, Socheath

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very nice place to stay but my only problem was the number of stairs! If you are elderly or handicapped, it is not the place to stay. If you are young, healthy, and no problems climbing many stairs you would like it. The room was large, clean, and had all that was needed for a pleasant stay. The staff was very helpful and pleasant. The breakfast was the usual fare and good. There are 2 swimming pools and both clean and set in relaxing areas of the hotel. The only other thing I can say is I would have preferred a softer bed.
2 nachten verbleven in juni 2020

10/10 – Uitstekend

Johan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020
Reactie van Socheath Tann op 27 mrt 2020
Dear Johan, It’s a true pleasure to read your kind review on Hotels.com. We are happy to know that our luxurious accommodations and staff services added to the success of your trip. Our team joins me in thanking you for making us your preferred choice and we all look forward to welcoming you soon again.  Team Management,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanest place in Kep. Beautiful location and setting. If you make it to Kep this is the place to stay.
2 nachten verbleven in januari 2020
Reactie van Socheath Tann op 27 mrt 2020
Dear Valued guests, Thank you for sharing your experience on Expedia.com after your stay with us.We are absolutely delighted that you enjoyed your experience at Veranda Natural Resort. Our staffs are working hard each day to provide the very best service. We hope to have the pleasure of welcoming you back in Kep. Team Management,

8/10 – Goed

Bunleng

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019

10/10 – Uitstekend

cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent sejour
Jamais vu une salle de bains aussi grande dans cette categorie d'hotels et en Asie .la chambre est spacieuse , confortable . Le service au resraurant est top le personnel souriant. Le bemol ce serait les patisseries : servies encore congelés ... Taxi pour l'aeroport de Phnom penh : 60$ pratique pour ne pas avoir à rester une nuit à Phnom penh avant le retour ... Dans l 'ensemble cadre de l hotel magnifique avec un superbe panorama où il est bon de rester plusieurs jours.
3 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Veranda Resort is absolutely unique! Set amongst tropical gardens and the use of stone and timber in all buildings is awesome. Loved the Infinity pool and the garden pool. Both really well maintained and look beautiful. We were sad to leave.
2 nachten verbleven in oktober 2019
Reactie van Kristoffer op 4 nov 2019
Dear Valued Guest, Thanks for leaving a review. We're very much delighted to know that you enjoyed your stay with us. Comments from our guests empower us to do even better. We would love to have you in our resort again. Enjoy the rest of your trip!

8/10 – Goed

frederic, france

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Satisfaisant
A découvrir!!! Dommage que ce soit si cher.
2 nachten verbleven in september 2019
Reactie van Veranda Natural Resort Team op 7 okt 2019
Hi Mr. Frederic, Thank you so much for taking the time to share your experience with us. We're glad to know that overall you have enjoyed your stay. We suggest checking our website as we sometimes provide discounts on our rates. We hope to see you soon!

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in september 2019
Reactie van Veranda Natural Resort op 20 sep 2019
Dear Valued Guest, Thanks for rating your stay with us! We're delighted that you have enjoyed your stay in our resort. We hope that you could visit us again next time. Enjoy the rest of your trip.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the best resort I have ever stayed at, just outstanding in every way.
3 nachten verbleven in augustus 2019
Reactie van Kristoffer op 3 sep 2019
Dear Valued Guest, Thank you so much for sharing your experience with us! We always love to hear feedback from our customers. We're very much delighted to know that you enjoyed your stay in our resort. We hope that you can visit us again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
素晴らしい宿です。景色も抜群! 食事も美味しい。 海岸道路から、ホテルまでの登り坂の山道が未舗装なのが残念。セダンだと、厳しいかも。
1 nacht verbleven in juni 2019
Reactie van Veranda Natural Resort Team op 30 jun 2019
Hello Valued Guest, Thanks for leaving a review. It has been a pleasure having you and your family here in our resort. Although short, we're thrilled to know that you still enjoyed your stay with us. Maybe next time you can visit us for a longer stay so you can have the real Veranda Natural Resort experience. We hope to see you again. See you!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked most of the staff. Those I liked were all friendly and helpful. The property was beautiful and very clean. I would recommend this resort to anyone I know. What I didn't like was the fact that I was made to pay for extra person for breakfast. I booked 2 rooms. Room 1 had my wife and I and my daughters age 2 and 5. Room 2 had 3 adults, 1 child age 2. When I booked, it said 3 adults per room (breakfast included). I don't think I should have been charged extra breakfast fee. The kids don't even eat much. They should not be considered. This place is high class, but the way they charged kids for the free breakfast was very petty and not a good look. Also, my other annoyance was the fact that there was one person who obviously appeared to work there, appear to monitor us the whole time during breakfast. He was not cambodian. He only seemed to greet non cambodians. It made me and my group feel awkward. He just stared and looked and not talk to us. That rubbed me the wrong way.
2 nachten verbleven in juni 2019
Reactie van Veranda Natural Resort Team op 30 jun 2019
Hi Valued Guest, We really appreciate you taking the time to share your experience with us. This helps us improve our service and be better in the future. The details on Expedia's website might've been confusing. The information on the room selection page says "Sleeps 3". But actually, if you click on "More Details", you will see "Max Adults: 3", which means that the room can accommodate up to 3 adults. However, it does not say that 3 adults are included in the rate. This will be further explained when you click on the "Reserve" button. You will see "Room 1: 2 adults, 1 King Bed, Non-Smoking". The same detail can be seen on the booking summary part on the right side of the booking page. Again, we're sorry for the confusion. We will surely rectify this so guests can see the information effortlessly on the page. For our new staff, we have talked to him about how you perceived his actions and he didn't mean to make you feel uncomfortable. He's deeply sorry that he made you feel awkward. He was just making sure that everything was in order in breakfast for the guests. We sincerely apologize for this as the last thing that we want is to make our guests not feel at home. We're also glad to know that overall, you still had a good time in our resort. We had some hiccups on the way, but these are things that we can improve on. That is why we admire that you shared your thoughts with us. Otherwise, we'll be treading the future blindly. Thanks for your review and we hope to see you next time!

8/10 – Goed

Michael

Positief: Netheid, personeel en service en comfort kamer
Great Resort
This was a great experience, as usual. Great rooms, and the resort is built to make you feel like you are wondering through a jungle. Two pools are fantastic. Lots of places to lounge around.the only downside is that the road to the resort is in terrible condition, making it difficult for cars, tuk tuks, and even walking. I received a kind and honest note from the manager describing the situation and their stand-off with the government about paving it. Despite this, it does make it reduce my rating from a 5 to a 4. Hopefully they will rectify this in the future, because it’s a fantastic resort.
1 nacht verbleven in juni 2019
Reactie van Veranda Natural Resort Team op 30 jun 2019
Hi Michael, Thank you so much for your review. The whole team is very much delighted to know that you have enjoyed your stay with us. Your comment encourages us to do even better next time. And we do sincerely hope that the involved people can make ends meet one day so the road can finally be fixed and everyone can have a smooth ride in traversing Kep mountain. See you next time!

8/10 – Goed

Clemence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2019
Reactie van Mr. PHIRUM op 8 mrt 2019
Dear Value Guests, We recently had the pleasure of welcoming you to the Veranda Natural Resort. We would like to take the opportunity to thank you for choosing Veranda Natural Resort and we hope that everything was up to your satisfaction. We recognize your time is precious but so too is your feedback. In order for us to understand our guest needs, and to help us improve our quality of service and accommodations, we would be extremely grateful for your providing us your honest feedback. We appreciated your valuable comments and look forward to seeing you again in the near future. Thank You, Mr. Phirum Reservation Manager