Een buitenzwembad

Beoordelingen van Hyatt Vacation Club at Sunset Harbor, Key West

3.5 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 123 van 227 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 227 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 227 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 227 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 227 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Danielle

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location - not to far of a walk from Duval Street and the action but tucked away just enough to be able to have some peace!
1 nacht verbleven in april 2024

6/10 – Redelijk

Elizabeth

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Were not very accommodating. Nor friendly. Very hard to find address was confusing.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Nadine

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, will visit again!
2 nachten verbleven in maart 2024
Reactie van Ryan op 8 apr 2024
Thank you, Nadine, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 Stars! Very close to everything. Great rooms
1 nacht verbleven in januari 2024
Reactie van Rosa op 29 feb 2024
Thank you so much, we really appreciated your comments and hope to see you again.

6/10 – Redelijk

karen

Positief: Netheid
Ok
Nice room but small and loud. The shades had to be closed because of a lot of foot traffic near the building. It was ok, clean. Even with the hotel rates being so high i was still charged for parking.
2 nachten verbleven in januari 2024
Reactie van Ryan op 2 feb 2024
Hey Karen, thanks for the review! Glad you found the room clean and comfortable, even if it was smaller than expected. We understand the street noise could be disruptive and appreciate you letting us know about the window shades. We're exploring improvements for better noise insulation. Regarding parking, we acknowledge your feedback and apologize if the high rates weren't clearly communicated upfront. We're committed to fair pricing and transparency and will revisit our communication strategy. We hope you'll give us another chance for a quieter, more relaxed stay with clear parking information!

6/10 – Redelijk

Kevin

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Property was clean. We arrived a little early and the room was not ready. We had a fun time walking around but when 4 pm came, no call so I called to see if the room was ready and it was not!
1 nacht verbleven in januari 2024
Reactie van Ryan op 24 jan 2024
Hey Kevin, thanks for the review! Glad you found the property clean. So sorry your room wasn't ready at check-in - no excuse for that! We're reviewing procedures to avoid future delays. Hope you still had a fun time exploring, and welcome back anytime!

2/10 – Ontzettend slecht

Yoshiro

2 nachten verbleven in december 2023
Reactie van Ryan op 29 dec 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Rosa op 11 dec 2023
Thank you so much we really appreciated your commentshappy Holidays.

4/10 – Matig

Paul

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was difficult to find someone to get us into her room due to the fact that the flight was delayed. Had to check into another hotel for that evening until the following morning. Is very inconvenient and lost a days stay
3 nachten verbleven in november 2023
Reactie van Ryan op 22 nov 2023
Thank you for sharing your experience, Paul. We apologize for the inconvenience you faced in finding someone to access your room due to the delayed flight. Losing a day of stay is certainly frustrating, and we regret the impact it had on your experience. We'll use your feedback to improve our procedures and ensure a smoother check-in process in similar situations. We appreciate your understanding!

10/10 – Uitstekend

Courtney

Positief: Netheid, staat van de accommodatie en faciliteiten
Great rooms! Great location!
1 nacht verbleven in november 2023
Reactie van Rosa op 6 nov 2023
Thank you so much for taking your time and we really appreciated your comments, was a pleasure having you at Sunset Harbor

6/10 – Redelijk

Matthew

Positief: Netheid
1 nacht verbleven in september 2023
Reactie van Ryan op 26 okt 2023
Hi Matthew, we appreciate your feedback. We'd love to hear more about your experience and any suggestions for improvement if you're willing to share. Your input is important to us.

6/10 – Redelijk

Randall, Miami

Reisde met partner
Check out at 10, never have I experience this, old property, bad smell , too expensive for what you get
1 nacht verbleven in oktober 2023
Reactie van Rosa op 20 okt 2023
Good morning, This is Rosa at Hyatt Sunset Harborwhen you get a moment can you give your name and room number so i can search for your reservation, PleaseThank you

10/10 – Uitstekend

Peter

1 nacht verbleven in oktober 2023
Reactie van Ryan op 8 nov 2023
Thank you, Peter, for your review. We appreciate your positive rating. If you have any specific comments or suggestions, please feel free to share them with us.

8/10 – Goed

alejandro

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in september 2023
Reactie van David op 6 sep 2023
Thank you for your review.

10/10 – Uitstekend

shivinder

Positief: Netheid, comfort kamer
Amazing stay, accommodating staff and very clean
2 nachten verbleven in september 2023
Reactie van Rosa op 4 sep 2023
Thank you so much for your commentsAlso thank you for staying with Hyatt Sunset Harbor.Hope to see you again.Thank you

10/10 – Uitstekend

Bettina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great property close to all the action. Clean and well kept.
1 nacht verbleven in augustus 2023
Reactie van David op 21 aug 2023
Thank you for the great review.

10/10 – Uitstekend

amélie

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van David op 21 aug 2023
Thank you for the excellent review.

8/10 – Goed

Chelsea

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great pool, beautiful bathroom, great stay except the walls are very thin and the doors open to the outside (street). All the noises from other rooms, and outside atmosphere prevented us from having a good night sleep. I'm sure that if our room was facing the pool it would have been a much nicer experience. Also, a 10am check out at a vacation destination seems a little excessive, no one does that.
1 nacht verbleven in augustus 2023
Reactie van David op 21 aug 2023
Thank you for your review and feedback.

4/10 – Matig

Charles

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property was old and not well maintained. The room was n ot what we expected for the price. Will not return.
2 nachten verbleven in augustus 2023
Reactie van David op 21 aug 2023
Thank you for your review and feedback.

10/10 – Uitstekend

Alberto J

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance from the heart of party area key west
1 nacht verbleven in juli 2023
Reactie van David op 1 aug 2023
Thank you for your review and feedback.

6/10 – Redelijk

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van David op 1 aug 2023
Thank you for your review.

10/10 – Uitstekend

Tracy, Ocala

2 nachten verbleven in juli 2023
Reactie van David op 8 aug 2023
Thank you for your review.

10/10 – Uitstekend

Jerry

Positief: Netheid, comfort kamer
Very nice but missing for it's price
Just a short two day trip. You park across the street at in the parking ramp. Hotel is beautiful. I just wish it had more available. Store, Restaurant or even Spa.
2 nachten verbleven in juli 2023
Reactie van David op 19 jul 2023
Thank you for your review.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice
3 nachten verbleven in juli 2023
Reactie van Rosa op 9 jul 2023
Thank so much you appreciated your review during your stay hope to see you again.From all your Sunset Harbor Staff.

10/10 – Uitstekend

Kerri

1 nacht verbleven in juni 2023
Reactie van David op 4 jul 2023
Thank you for your review.

10/10 – Uitstekend

Jerome

Positief: Netheid, comfort kamer
1 nacht verbleven in mei 2023
Reactie van David op 24 mei 2023
Thank you for your review. We look forward to your next stay with us.

10/10 – Uitstekend

NANCY

Positief: Netheid, comfort kamer
2 nachten verbleven in februari 2023
Reactie van Greg op 6 mrt 2023
Thank you for your review.

4/10 – Matig

Nicole

Reisde met partner
Positief: Netheid, voorzieningen
They did not tell us how to use the parking card and we got stuck in line and ended up paying them and the garage for parking bc we had a line of people and so parking cost me a little over 100.00
1 nacht verbleven in januari 2023
Reactie van Greg op 6 mrt 2023
We are sorry for the challenges with the parking card. We have shared your feedback with the leadership team to try to prevent the concerns in the future.

10/10 – Uitstekend

Sonya K

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Property is very well maintained and staff is excellent. How’re more should be done to disclose all of the xtra taxes and fees that are added to the bill when you are booking.

10/10 – Uitstekend

Bryan C

10/10 – Uitstekend

preston

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful property close to everything. Very quiet. Next to the water. Beautiful sunset views.
6 nachten verbleven in december 2022
Reactie van Rosa op 29 jan 2023
Thank you so muchwe hope to see you soon.

6/10 – Redelijk

Cassia

Positief: Netheid, comfort kamer
Parking was $25 per day, my room faced the garage, no bar or restaurant, noisy from early morning (leaf blower, truck making U-turn, people walking on wood floor outside the room). Employees are always the best asset. Very pleasant staff.
2 nachten verbleven in december 2022

8/10 – Goed

Catherine

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, comfortable property.
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Yandy

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A bit pricey it, but location is great, so the pool and the view
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Steven

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were extremely happy with the unit, is not a new building but it is well maintained and everything working perfectly. We had a nice view of the water and were able to see a cruise ship on the last day. It is conveniently located and was easy to walk everywhere. We will definitely stay here again.
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Stacey, Saint Clair

1 nacht verbleven in juli 2022

8/10 – Goed

Yamillette

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022

8/10 – Goed

Gennalyse

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2022

10/10 – Uitstekend

James

2 nachten verbleven in juni 2022

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location was amazing, pool was great, room was spacious and had everything we needed
2 nachten verbleven in juni 2022
Reactie van Ann op 14 jun 2022
Thank you for your review! We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 – Goed

Christopher

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Make sure you get a balcony view room.
4 nachten verbleven in juni 2022
Reactie van Ann op 14 jun 2022
Thank you for your review! We are so glad you enjoyed your stay with us!

2/10 – Ontzettend slecht

Moriah S

Negatief: Netheid
1 nacht verbleven in juni 2022
Reactie van Resort Management op 4 jun 2022
Thank you for your review. We will take your feedback to our teams and strive to provide a better experience for all guests.

6/10 – Redelijk

Helga

1 nacht verbleven in mei 2022
Reactie van Resort Management op 4 jun 2022
Thank you for your review. We will take your feedback to our teams and strive to provide a better experience for all guests.

10/10 – Uitstekend

Jennifer

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in april 2022
Reactie van Resort Management op 4 jun 2022
Thank you for your review! We are so glad you enjoyed your stay with us!

10/10 – Uitstekend

Mark

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2022

10/10 – Uitstekend

Sheila

2 nachten verbleven in april 2022

10/10 – Uitstekend

jason

Positief: Netheid, comfort kamer
Great place to stay!!!!
Lovely place to stay right on the harbor. Perfect place to watch the sunset! My first trip to Key West. The room was excellent! The pool was nice. The staff was helpful with suggestions where to eat etc. I’ll be back!
Key Lime pie by the pool
1 nacht verbleven in april 2022

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We were pleasantly surprised when we arrived early and were able to check in right away. The front desk staff was helpful and friendly. The property is well maintained. Our studio room was clean although showed some wear and tear. The bathroom was freshly remodeled and nice. I would definitely stay at this property again. The location was within walking distance to everything so we didn’t need to rent a car or golf cart. The pool area was nice and not crowded so we never had difficulty finding chairs. We were very happy with our stay and would definitely stay again!
1 nacht verbleven in april 2022

10/10 – Uitstekend

Julie

1 nacht verbleven in april 2022