Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 315 van 617 beoordelingen" "
10 - Uitstekend
315
Gastenscore: 8 - Goed. 157 van 617 beoordelingen" "
8 - Goed
157
Gastenscore: 6 - Redelijk. 76 van 617 beoordelingen" "
6 - Redelijk
76
Gastenscore: 4 - Matig. 37 van 617 beoordelingen" "
4 - Matig
37
Gastenscore: 2 - Ontzettend slecht. 32 van 617 beoordelingen" "
2 - Ontzettend slecht
32
8,6/10
Netheid
8,6/10
Personeel en service
8,2/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Grant
Reisde met partner
21 mei 2024
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
This property was tired and the elevators didn’t always work the beach view was limited and the beach was full of seaweed.
The staff were super friendly and helpful and the brunch was amazing.
Grant
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Megan Rae
Reisde met partner
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I stayed for a week and it was absolutely amazing, the food was great, being served drinks at the beach was amazing. 10/10 recommend to anyone looking for a tropical getaway.
Megan Rae
4 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear Megan,Thank you for your fantastic review! It was an honor having you and your husband stay with us, and we appreciate you highlighting our delicious food and tropical vibes. On behalf of our team, we want to welcome you back again anytime for another relaxing stay!
8/10 – Goed
Tania, NORTH DARTMOUTH
Reisde met een groep, Reisde met partner
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was an industrial size drill, drilling for hours at the beach right next door. Very loudly and not a great view from the beach chairs.
Wished the Reach Resort would of discounted the room rates or at least compensated guests with a complimentary breakfast for the inconvenience of the noise.
Tania
2 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Tania,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. While we're glad to receive the high rating, we're disappointed to read about any inconvenience you experienced while you were here and offer our sincere apologies if you weren't completely satisfied with your visit. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.
4/10 – Matig
karen
8 mei 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
karen
4 nachten verbleven in mei 2024
8/10 – Goed
Martin
2 mei 2024
..
Martin
3 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Martin,Thank you for taking a moment to rate your experience! It was truly a pleasure having you as our guest, and we hope you return soon.
8/10 – Goed
Meredith
2 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place. Would recommend and return.
Meredith
4 nachten verbleven in februari 2024
Reactie van General Manager op 6 mei 2024
Dear Meredith,Thank you for your positive review! We're delighted to hear you had a great experience and appreciate your recommendation. We look forward to welcoming you back soon to The Reach Key West, Curio Collection by Hilton.
8/10 – Goed
Michael J
Reisde met familie
1 mei 2024
Great location, nice beach,good restaurant, staff helpful
The walkways, halls, elevators and railings could be better maintained.
Causes a bad first impression
Michael J
5 nachten verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Michael,Thanks for choosing The Reach Key West, Curio Collection by Hilton. Your compliments regarding our delicious food, helpful service, and ideal location are greatly appreciated. Also, thank you for your suggestions as we continually look for ways to enhance the guest experience. It was a pleasure having you visit, and should you find yourself in Key West again, please stop by and see us!
4/10 – Matig
Guy-André
Reisde met familie
29 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room 300 yards of the only elevator working
Guy-André
2 nachten verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Guy-André,Thank you for sharing your comments with us. We are sorry to see that your room placement in relation to the elevators was not to your liking. Our team will review this concern. Thank you, and we hope to have the opportunity to show you a better overall visit in the future.
10/10 – Uitstekend
Thomas, Gambrills
Reisde met familie
28 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful
Thomas
4 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Thomas,Thank you for reviewing your stay at The Reach Key West, Curio Collection by Hilton. We're delighted you found our waterfront property just as beautiful as we do! Please join us again soon in the Florida Keys!
10/10 – Uitstekend
David james
28 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
David james
5 nachten verbleven in april 2024
8/10 – Goed
Williiam
Reisde met partner
26 apr 2024
Excellent location.
Williiam
2 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Williiam,Thank you for highlighting our excellent location! It was delightful having you stay with us at The Reach Key West, Curio Collection by Hilton, and we look forward to welcoming you back again!
10/10 – Uitstekend
Deanne Renee
Reisde met partner
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an older property…built in 1970. It’s apparent that continual upkeep is happening. The elevators were down to one and This hotel has a lot of charm. The view from the room is fantastic. The pool is amazing and the attentiveness of the beach staff is exceptional. The food is very good in the restaurant and the cocktails are on point. The valet service makes parking easy. Ricky was who we saw most often and he was so kind to offer suggestions and tips for navigating the area. Annie checked us in and welcomed us warmly and Gladys was who we talked to when we checked out and all were friendly and helpful at every opportunity. Would definitely stay at The Reach in the future.
Deanne Renee
4 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Deanne,Thank you for your thoughtful review! We're delighted you appreciated the charm of our property and the continual updates we make to enhance our guest experience. It's also wonderful to know that you enjoyed our fantastic views, amazing pool, and the exceptional service provided by our team. Your kind words about our restaurant and valet service are much appreciated. We look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton for another delightful stay!
8/10 – Goed
Jeannette
Reisde met partner
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed tthe beach and pool at the resort and the historical homes were nice to see. But surrounding area was dirty and smelled. Had to go to other side of island (Mallory Square) to fine cleaner outside areas. Will not go back to Key West
Jeannette
5 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Jeannette,Thank you for choosing The Reach Key West, Curio Collection by Hilton. It's great to hear you enjoyed the beach, our pool, and the nearby historic homes. However, we regret that the surrounding area did not meet your expectations. We appreciate your feedback and greatly enjoyed having you stay with us. Should you be back in the area, we would love the opportunity to welcome you for another visit to Key West.
6/10 – Redelijk
Michelle
Reisde met partner
24 apr 2024
Positief: Personeel en service
I was asked at check in if I would like maid service and I said yes. They never came the first day and then the second day (we were gone from 9:30am to 5pm) they came at 5:30, we were getting ready for the evening and I asked her to come back in an hour she said no. She did ask if I needed anything I said towel and she did give me them. You can only valet your vehicle, we had a car and a golf cart so it was almost $100 a day for both. The place was run down for the money. Definitely needs come cosmetic updates. I did like the restaurant, we had breakfast and lunch and both were very good.
Michelle
3 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Michelle,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that you enjoyed the onsite dining. However, we apologize for any issues with housekeeping and the appearance of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we hope you'll come back to see us.
10/10 – Uitstekend
Kathy Ann
22 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was quaint, perfect for beachfront property. The staff was Amazing!!
Kathy Ann
4 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Kathy Ann,Thank you for your wonderful feedback! We're delighted that you enjoyed the charm of our property and the hospitality of our team. We look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton for another amazing stay!
8/10 – Goed
Tori
21 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
*
Tori
3 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Tori,Thank you for the review and your positive feedback. We are glad we could provide you with a delightful getaway at The Reach Key West, Curio Collection by Hilton. It would be our pleasure to welcome you back for an even better stay in the future!
10/10 – Uitstekend
William
20 apr 2024
William
4 nachten verbleven in april 2024
10/10 – Uitstekend
Josepha
Reisde met familie
18 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Restful and relaxed atmosphere
Josepha
3 nachten verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Josepha,Thank you for staying with us and for your feedback. We're glad you had a five-star experience with us. We hope to welcome you back soon for another great stay.
10/10 – Uitstekend
Rachel
18 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rachel
4 nachten verbleven in april 2024
6/10 – Redelijk
Ann Marie
Reisde met familie
17 apr 2024
Positief: Netheid, personeel en service
The beach and pool areas were nice and well maintained. However, there was not a direct path to the beach from the room- had to go through 2 pool gates or walk the the outdoor dining. Rooms could use some upgrades/updates.
Ann Marie
6 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Ann Marie,Thank you for taking the time to leave a review. We're glad you enjoyed our relaxing and well-maintained amenities, and we appreciate your feedback, which helps us improve the experience of future guests. We hope you will visit us again soon.
8/10 – Goed
Frances
16 apr 2024
Positief: Personeel en service
Frances
2 nachten verbleven in april 2024
10/10 – Uitstekend
Andy
14 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We will be back. Wonderful for our 20th anniversary.
Andy
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Andy,Thank you so much for the five-star review! We're so pleased you and your partner had such a wonderful 20th anniversary with us, and we thank you for allowing The Reach Key West, Curio Collection by Hilton, to be a part of it. We hope you will visit us again soon!
6/10 – Redelijk
Peter
13 apr 2024
Nice location, but wish the linens and robes were more fresh(
Peter
3 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Peter,Guest satisfaction is important to us, so we're happy to hear our location worked well for your trip. However, we also thank you for your feedback about the linens and robes. Rest assured, your comments will be taken into consideration as we continue making improvements for our great guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll consider returning soon for another terrific stay.
10/10 – Uitstekend
Amy
Reisde met partner
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful service, staff friendly and helpful. Look forward to our next stay
Amy
4 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Amy,It was truly a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the friendly hospitality our team provided. Thank you for sharing your positive rating, and we look forward to your return.
10/10 – Uitstekend
Doris
Reisde met partner
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great staff
Doris
4 nachten verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Dear Doris,Your five-star review means a lot to us. Our team was delighted to make your acquaintance, and we look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton, for another wonderful visit.
8/10 – Goed
Victoria
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly staff, pool could be better. Aldo, better choices in the coffee shop. Need bagels, ability to toast, warm items. Beach was dirty.
Victoria
4 nachten verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Dear Victoria,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. Your suggestions regarding the coffee shop and pool will also be taken into consideration as we continue making improvements for our great guests. The pleasure was all ours, and we hope to welcome you back in the future.
6/10 – Redelijk
Matthew
Reisde met partner
8 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful beach
Matthew
4 nachten verbleven in februari 2024
Reactie van General Manager op 10 apr 2024
Dear Matthew,Thank you so much for the review! We're delighted you were able to enjoy our beautiful beach just adjacent to our property. That said, please feel free to reach out to us at any time to let us know what else we could've done to go above and beyond for you during your recent stay with us. It was a pleasure hosting you, and we look forward to hearing from you soon.
8/10 – Goed
Laura
Reisde met familie
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were nice but little weird to be above open parking lots. Hiltons are usually better laid out. Beach, pool, etc lovely
Laura
3 nachten verbleven in april 2024
8/10 – Goed
David Lee, Sinking spring
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
David Lee
5 nachten verbleven in maart 2024
10/10 – Uitstekend
John
4 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Ty
John
3 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear John,Thank you so much for the five stars! We're pleased we were able to make your stay a good one. We hope you'll visit us again soon!
10/10 – Uitstekend
David
4 apr 2024
David
3 nachten verbleven in maart 2024
10/10 – Uitstekend
Alexander
2 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Hotel, private beach, can walk anywhere, great for couples or family
Alexander
4 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Alexander,Thank you for taking the time to leave a review. We're happy to hear you enjoyed your stay with us and that you had the chance to explore our convenient, beautiful location. It was a pleasure welcoming you to The Reach Key West, Curio Collection by Hilton, and we hope you'll come back to visit us soon!
10/10 – Uitstekend
John
29 mrt 2024
Good
John
6 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear John,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. We are proud to have earned your five-star rating, and we look forward to hosting you again in the future.
6/10 – Redelijk
Eugene
Reisde met familie
29 mrt 2024
Positief: Netheid, voorzieningen
The hotel was clean, we were told our room was ready and when we got to it, the cleaning lady was using the bathroom. Housekeeping skipped over us at times and we had to request service. The outside tables are preset with napkins and silverware and pigeons walk on the table which includes your napkin and silverware. Female Bartender was a bit gruff. We wound up trying the sister property Casa Marina and found that to be a better experience.
Eugene
6 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Eugene,We appreciate your feedback, and we're happy to see aspects of your stay met your expectations. However, we apologize for any concerns about housekeeping and the bar service. Rest assured, we'll speak with our staff about your comments immediately, and your constructive remarks allow us to continuously improve our conditions for our guests. It was a pleasure hosting you, and we hope you'll consider staying with us again should you be back in the area.
10/10 – Uitstekend
Stephen Gerard
Reisde met partner
27 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was excellent and everyone was very fridnfly
Stephen Gerard
7 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Stephen,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our exceptional food during your visit and that our team made you feel welcome with their generous hospitality. Your satisfaction is our top priority, and we look forward to serving you again soon on your next Key West journey.
10/10 – Uitstekend
Paula
Reisde met een groep
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The convience and the privacy. Staff very helpful.
Paula
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Paula,It was such a pleasure having you as our guest at The Reach Key West, Curio Collection by Hilton! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon.
10/10 – Uitstekend
Jeffrey
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reason I chose this hotel was because it was right on the beach, had ocean views, and a restaraunt. I didn't have to leave the whole time! I had a ocean view room and got a free upgrade to ocean view suite, which was a nice bonus!
There was a problem with the elevator and it was resolved in less than an hour so that was pretty awesome
If I come back to Key West, I'll definitely stay here again!
Jeffrey
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Jeffrey,It was a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're thrilled you loved our picturesque location on Key West. Although we're sorry for any inconvenience with our elevator, we're glad our team was able to resolve this matter quickly. Thank you for your kind review, and when your adventures lead you back to the Florida Keys, please stay with us again for another memorable experience!
10/10 – Uitstekend
Dale
Reisde met huisdieren, Reisde met partner
24 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pet friendly
Dale
2 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Dale,Thanks for staying at The Reach Key West, Curio Collection by Hilton. We understand that no one wants to leave home without their furry family member, so it's our pleasure to welcome pets to our property! Safe travels, and come back again!
6/10 – Redelijk
Clinton
Reisde met partner
21 mrt 2024
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dining at the resort was over priced and staff under manned causing service to be terribly slow.
Clinton
5 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Clinton,While it was a pleasure to have you dine with us, we are sorry your experience wasn't up to our normal high standards. Please know your feedback is important to us and will be reviewed with the team to ensure we are offering the top-notch service we are known for. We hope to have the opportunity to welcome you back and impress you with the experience you expected and deserve.
8/10 – Goed
Rebecca Ann
Reisde met partner
21 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was situated right on the beach very nice and clean.
Rebecca Ann
4 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Rebecca,Thank you for choosing The Reach Key West, Curio Collection by Hilton, and for sharing your kind review. We are delighted that our great location and clean accommodations were everything you needed for a pleasant stay. It would be an honor to welcome you back for another memorable getaway.
10/10 – Uitstekend
Krystal Lee
17 mrt 2024
Krystal Lee
3 nachten verbleven in maart 2024
10/10 – Uitstekend
Jason
Reisde met familie
16 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family of four stayed at The Reach and absolutely LOVED it - highly recommend. Was not crowded - beautiful beach and the pool was the perfect temperature. There are outdoor games and amenities like outdoor chess, hammocks, corn hole, etc. While in Key West we did a private boat ride and rented a golf cart two of the days to explore Key West. There's so much to do within walking distance and getting to dinner quickly via Uber was easy peasy. We will definitely be back.
Jason
4 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Jason,Hosting you was an honor and a pleasure, and we always enjoy hearing from our valued guests! We are delighted that our hotel provided you with the perfect base to explore the island with ease. Our team is already looking forward to your family's future stay with us, and we hope that it is already in the works. We would love to help you make many more lasting memories here at The Reach Key West, Curio Collection by Hilton.
8/10 – Goed
Conley
Reisde met familie
15 mrt 2024
Positief: Netheid, personeel en service en voorzieningen
Liked the beach.
Liked the near access to the trolley.
Liked the restaurant -- excellent dinners, though expensive.
Did not like the mechanical condition of the property -- AC failure in first room (had to change); no hot water two mornings and one afternoon in next room.
Conley
3 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Conley,Thank you for your recent stay with us at The Reach Key West, Curio Collection by Hilton. We are thrilled our central location was convenient for your needs and that you enjoyed our delicious dining options. That said, you can rest assured that our maintenance team will investigate all of your concerns to ensure we provide the best experience possible for our guests. The next time you find yourself headed back our way, we would be honored to host you again.
8/10 – Goed
Lois
14 mrt 2024
Lois
4 nachten verbleven in maart 2024
10/10 – Uitstekend
Hanna
Reisde met partner
14 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff made our stay incredible. The beach was the best part!
Hanna
4 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Hanna,We are delighted to hear that our team made your stay memorable and that you enjoyed the beach! Thank you for choosing The Reach Key West, Curio Collection by Hilton, for your getaway. We are eagerly looking forward to welcoming you back for another five-star visit.
10/10 – Uitstekend
Carlton
Reisde met partner
14 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay that is a short walk from Duval St and all tha Key West has to offer. We have stayed here multiple times and it is always an enjoyable experience. The only complaint I have is the maintenance crew doing palm tree work at 4am with an aluminum ladder. It was so incredibly loud it awakened several guests, my wife and myself. There were several of us out on our balconys lookong on with disbelief as to what was actually happening.
Carlton
6 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Carlton,It was a pleasure to welcome you and your wife back to The Reach Key West, Curio Collection by Hilton during your most recent stay; we consider returning guests to be the biggest compliment! We're happy to hear you always have an enjoyable experience with us and welcome our great location within walking distance of Duval Street. However, we're very sorry for the early morning noise you encountered with our grounds crew trimming trees; please accept our sincere apologies for the disturbance this caused; we will certainly address this internally to ensure work at this time is avoided and that our team is more mindful of the hour going forward. The peace and comfort of our guests is a top priority and we're sorry we fell short of providing this. Thank you for alerting us to this situation, and we hope to welcome you back so we can deliver the standard of stay you've enjoyed previously.
10/10 – Uitstekend
Caton
Reisde met familie
12 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved staying at The Reach! The beach and pool area was beautiful and the staff is so kind and friendly!
We will be back!
Caton
3 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Caton,What a lovely review to receive! We are thrilled to know that you enjoyed your visit and appreciated our friendly staff members and fun atmosphere. It was a pleasure hosting you, and we hope to see you again soon!
10/10 – Uitstekend
Shellie R
11 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shellie R
4 nachten verbleven in maart 2024
4/10 – Matig
Ralph
9 mrt 2024
Ralph
5 nachten verbleven in maart 2024
10/10 – Uitstekend
Micaela
6 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing property with beachfront, refreshing pool, area to relax and hang out. Very good location, steps from Duval street, grocery, food, coffee, water activities and a great staff. Would stay here again!
Micaela
5 nachten verbleven in februari 2024
Reactie van General Manager op 10 mrt 2024
Dear Micaela,Thank you so much for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location and plentiful amenities! The pleasure was all ours, and we hope you'll choose to visit us again soon.