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Beoordelingen van ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
1 JBS Haldane Avenue, Kolkata, West Bengal

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 95 van 152 beoordelingen" "
Gastenscore: 8 - Goed. 24 van 152 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 152 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 152 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 152 beoordelingen" "

9,2/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Annelotte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 5 jul 2023
Dear Ms. Annelotte,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Llewellyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Modern and clean.
5 nachten verbleven in april 2024

10/10 – Uitstekend

SURYADIPTA, GREENSBORO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.
11 nachten verbleven in april 2024
Reactie van Gaurav Soneja - General Manager op 29 apr 2024
Dear Mr. Suryadipta,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Neha, Islam, Tanmoy and Tania to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

CHANDRESH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.
2 nachten verbleven in april 2024
Reactie van Gaurav Soneja - General Manager op 16 apr 2024
Dear Mr. Chandresh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and visit at Grand Market Pavilion with us. Your appreciation has been shared with Neil and the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Kalpana.

3 nachten verbleven in april 2024
Reactie van Gaurav Soneja - General Manager op 3 mei 2024
Dear Ms. Kalpana,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

Aditya

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Gaurav Soneja - General Manager op 10 apr 2024
Dear Mr. Aditya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

GAURAV

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the hospitality
2 nachten verbleven in maart 2024
Reactie van Gaurav Soneja - General Manager op 5 apr 2024
Dear Mr. Gaurav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the hospitality too. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Rahul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.
2 nachten verbleven in februari 2024
Reactie van Gaurav Soneja - General Manager op 1 mrt 2024
Dear Mr. Rahul,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and with us at Darjeeling Lounge. Your appreciation has been shared with Sunkayata to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Naina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic stay
4 nachten verbleven in februari 2024
Reactie van Gaurav Soneja - General Manager op 26 feb 2024
Dear Ms. Naina,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Gurwinder

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Gaurav Soneja - General Manager op 23 feb 2024
Dear Mr. Gurwinder,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

debabrata

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel to stay
3 nachten verbleven in februari 2024
Reactie van Gaurav Soneja - General Manager op 19 feb 2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Debabrata

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Esthetically decorated, with art works that is unique for Bengal..
1 nacht verbleven in januari 2024
Reactie van Gaurav Soneja - General Manager op 20 jan 2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Raja

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay
1 nacht verbleven in januari 2024
Reactie van Gaurav Soneja - General Manager op 20 jan 2024
Dear Mr. Raja,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Sudeep, lincoln

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.
7 nachten verbleven in januari 2024
Reactie van Gaurav Soneja - General Manager op 20 jan 2024
Dear Mr. Sudeep,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Navneet

1 nacht verbleven in januari 2024
Reactie van Gaurav Soneja - General Manager op 14 jan 2024
Dear Mr. Navneet,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

Amarjot

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not like they used to be anymore
6 nachten verbleven in december 2023
Reactie van Gaurav Soneja - General Manager op 10 jan 2024
Dear Mr. Amarjot,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

Tegbir Singh

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van Gaurav Soneja - General Manager op 10 jan 2024
Dear Mr. Singh,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Gaurav Soneja - General Manager op 27 dec 2023
Dear Mr. Nathan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

BIMIT

2 nachten verbleven in december 2023
Reactie van Gaurav Soneja - General Manager op 12 dec 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Debdatta

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Gaurav Soneja - General Manager op 7 dec 2023
Dear Mr. Debdatta,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Sujib

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
4 nachten verbleven in december 2023
Reactie van Gaurav Soneja - General Manager op 7 dec 2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Martin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A stunning Hotel.
1 nacht verbleven in november 2023
Reactie van Gaurav Soneja - General Manager op 28 nov 2023
Dear Mr. Martin,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

Balasubramanya

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.
1 nacht verbleven in november 2023
Reactie van Gaurav Soneja - General Manager op 7 dec 2023
Dear Mr. Balasubramanya,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Geoffrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay here again
8 nachten verbleven in november 2023
Reactie van Gaurav Soneja - General Manager op 28 nov 2023
Dear Mr. Geoffrey,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

Muskan

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Gaurav Soneja - General Manager op 16 dec 2023
Dear Ms. Muskan,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

Anirvan

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
Not as expected
1 nacht verbleven in oktober 2023
Reactie van Gaurav Soneja - General Manager op 24 okt 2023
Dear Mr. Anirvan,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

satyaki

Negatief: Netheid
1 nacht verbleven in september 2023
Reactie van Gaurav Soneja - General Manager op 17 okt 2023
Dear Mr. Satyaki,Namaste!We have noted your feedback and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Sujib

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
4 nachten verbleven in september 2023
Reactie van Gaurav Soneja - General Manager op 2 okt 2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 – Ontzettend slecht

Sanjay

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Gaurav Soneja - General Manager op 2 okt 2023
Dear Mr. Sanjay,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Piotr

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One of the best ever
One of the best hotels I have ever been to globally. And the food court is out of this planet!
3 nachten verbleven in september 2023
Reactie van Gaurav Soneja - General Manager op 19 sep 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Subhradyuti

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.
4 nachten verbleven in augustus 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 21 aug 2023
Dear Mr. Subhradyuti,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Deepak and Rajdeep to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Anita

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb Customer Service
Staff and service is outstanding! Lovely stay and superb customer service :)
7 nachten verbleven in augustus 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 16 aug 2023
Dear Ms. Anita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Mushfique

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha
1 nacht verbleven in juli 2023
Reactie van Gaurav Soneja - General Manager op 30 jul 2023
Dear Mr. Mushfique,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Shraddha to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 – Redelijk

RAJESH

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 18 jul 2023
Dear Mr. Rajesh,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

Gaurav

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 17 jul 2023
Dear Mr. Gaurav,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Gaurav Soneja - General Manager op 13 jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

VENKATESHA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good property with excellent service
2 nachten verbleven in juni 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Mr. Venkatesha,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

SHANKAR KUMAR

1 nacht verbleven in juni 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 17 jul 2023
Dear Mr. Kumar,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

workwell

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic place
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Saranya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Ms. Saranya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

4/10 – Matig

Rakesh

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a luxury hotel at all. Poor amenities. Broken vases in business lounge. Poorly maintained property. Nothing in the hotel is luxury… inefficiency & poor service. Must be downgraded to a 4 star hotel. Food in Dum Pukht was terrible & this restaurant has bad ambiance.
4 nachten verbleven in mei 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your recent visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

Takeomi

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice Hotel
Room was very clean, and buffe restaurant was excellent.
2 nachten verbleven in april 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

LASTA

2 nachten verbleven in maart 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

Satyendra N

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and food at Avartana restaurant was delicious.
2 nachten verbleven in december 2022
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Mr. Satyendra,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your visit with us at Avartana. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay!
1 nacht verbleven in november 2022
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Chandan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding!
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Mr. Chandan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

prashant

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property and well maintained. The staff is friendly and the hotel is super clean. The only thing the hotel should focus on is customer welcoming staff and marking for the check in lobby. There was nobody when we first came in and had to find the lobby. Welcome drink should be offered. The restaurants at the hotel is excellent with variety of options.
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Mr. Prashant,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 – Goed

Prabir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall it was good but could have been excellent
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Mr. Prabir,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Shabnam

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I would give the ITC Royal Bengal 5/5 stars! The service, the room cleanliness and amenities, the hotel ambience, and food/drink service was excellent. It was our first time in Kolkata, India, and the ITC Royal Bengal made the experience an excellent one! We look forward to staying again!
5 nachten verbleven in november 2022
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Ms. Shabnam,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 – Uitstekend

Sanghamitra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2022
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 3 jul 2023
Dear Ms. Sanghamitra,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal