Four Seasons Hotel Kyoto

スタッフによってサービスにばらつきがあり、良し悪しの差が激しい。良いスタッフは丁寧なサービスで挨拶もしっかりしてくれます。悪いスタッフは挨拶もちゃんとできず、伝達事項が通じていなく、あげくのはてには注文した事をこちらから何度も伝えないといけない始末に辟易しました。設備、ホテルの雰囲気も良かっただけに非常に残念です。ホテルサービスをするあたり、スタッフ間での伝達事項はちゃんと伝えて請け負ったスタッフは責任を持って最後までサービスして頂きたいです。顧客の情報はどんな事でも細かくメモを取り次に繋げるべきです。 清掃に関して、ベッドシーツが前日と同じで替えてもらえず、シワシワのを使い回ししていたのには驚きました。エコを推進しているホテルなのでしょうか？ラグジュアリーな雰囲気を前に出している割には清掃も中途半端でびっくりしました。

We got the four seasons room with a balcony overlooking the pond and garden. Totally worth the upgrade. Room was spectacularly clean and staff was super courteous. Spend time enjoying your room!

Four Seasons Kyoto is perhaps the most enjoyable hotel experience I’ve ever had in my life. I’ve stayed in fancier places, but nothing with such kind and helpful staff. The concierge was endlessly helpful in getting us to the trains we needed to take for our day trips. Almost everyday there was some fun and special gift waiting for us in our rooms when we returned. The room was cleaned for us multiple times per day. The facility is superb. The rooms are amazingly beautiful. Ours had a more “average” view of the beautiful bamboo grove next door. The steam room, gym, and baths are wonderful and lifegiving. If I had to nitpick I would say the pool is strange. It’s like it’s in a cave. Beautiful but without sunlight. The restaurant is a bit overpriced. I mean, $15 for a cup of coffee? Also the music in the hotel lobbies and such is lame. Typical elevator music. But that’s about all. Truly a beautiful hotel. Tip: come during the low season! We got a room for $700/night in mid January which is significantly cheaper than other times in the year.