4/10 – Matig
Hsin-Yiu
Reisde met partner
12 okt 2025
Negatief: Voorzieningen
We had room 101 with window well with smoking ashtray right outside the window well. On the other end was the front door, which was right next to the main door that everyone goes in and out. Everyday before 5am I was woken up by people going in and out. I tried to get out of this room but with the hotel being fully booked and they insisted non refundable policy. Expedia even tried several times and no use. We ended up having bear second hand smoke and listening the main door opened and shut for 4 nights. We were not informed that this was the situation! Expedia ended up offered us credits tried to ease our frustration. I have filed a complaint against this hotel by not informing consumers of the room situation and held firmly of their non refundable policy!!
Hsin-Yiu
4 nachten verbleven in oktober 2025