6/10 – Redelijk
Hussain
4 jan 2026
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My stay at this hotel was disappointing overall, especially given the price point and the expectations that come with the Curio Collection by Hilton name.
The most frustrating issue was the lack of transparency around fees. A $45 nightly parking charge was not disclosed during booking on Expedia, and I only learned about it after arriving at the property. Mandatory fees like this should be clearly stated upfront—discovering them later feels misleading and erodes trust.
Unfortunately, the experience went further downhill when I decided to shorten my stay. Despite checking out early, the hotel refused to provide any refund or adjustment, showing little flexibility or willingness to work with the guest. While I understand policies exist, the rigid handling—especially in light of undisclosed fees—left a very poor impression. For a Curio Collection property, I expected a more refined experience and better guest-focused service.
The location is convenient for La Jolla, but location alone doesn’t compensate for surprise charges and inflexible customer service. Had pricing been transparent and guest concerns handled with more consideration, my impression would have been very different.
Hussain
3 nachten verbleven in januari 2026
