2 bars/lounges, gastropub, lobby lounge

Beoordelingen van Fairmont Chateau Lake Louise

4 out of 5
Fairmont Chateau Lake Louise
111 Lake Louise Drive, Lake Louise, AB

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 668 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 183 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1002 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Allard

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Prachtige plek. Maar voor wat ze vragen een veel te kleine kamer. En de voordelen van de Good Floor zijn echt minimaal. Vrij slecht georganiseerd. Onder de maat.
2 nachten verbleven in juni 2022
Reactie van Fairmont Chateau Lake Louise op 7 jul 2022
Thank you for sharing your feedback on Expedia. We are saddened to see that your stay on Fairmont Gold did not live up to our high standards or your expectations and hope to welcome you back for an experience that better reflects our true potential soon.

8/10 – Goed

Xi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wi-Fi signal very weak in the guest room; facility is getting aged, room space is ordinary.
2 nachten verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 apr 2024
Thank you for your review, Xi. We appreciate your feedback, we are continually working on updates to enhance our guests experience and your insights greatly assist us with this. We hope to welcome you back in the future to experience our newly renovated guest rooms!

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice place
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 apr 2024
Thank you for the 5/5 rating, Andrew! We're glad you enjoyed your time at the Chateau. Looking forward to welcoming you back soon!

10/10 – Uitstekend

William, Edmonton

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The snowy ambience within the Rocky Mountains. Absolutely outstanding!
2 nachten verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 apr 2024
Thank you, William, for the perfect rating! We're thrilled that you enjoyed the snowy ambiance of the Rocky Mountains during your stay. It's wonderful to know that the natural beauty Lake Louise made such a lasting impression. We look forward to welcoming you back to the Chateau for more outstanding experiences!

10/10 – Uitstekend

Merina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is amazing but lack of entertainment. Live music in the lounge would be wonderful.
2 nachten verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 25 apr 2024
Thank you for your review, Merina! We're thrilled to hear you find the property amazing. We thank you for your suggestion to enhance our entertainment offerings. We look forward to welcoming you back and hopefully with some delightful tunes!

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 23 apr 2024
Your 5-stars are a testament to our efforts. Thanks for sharing!

10/10 – Uitstekend

Earl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 23 apr 2024
Thank you for adding sparkle to our day with your kind rating.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We got upgraded to the Gold program! What a lovely surprise.
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 25 apr 2024
Thank you for your review, Lisa! We're thrilled to hear that the upgrade to our Gold program added a lovely surprise to your stay. Looking forward to welcoming you back for another splendid experience at the Chateau!

8/10 – Goed

Joshua, Medford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too much construction
2 nachten verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 20 apr 2024
Thank you for your feedback, Joshua. We apologize for any inconvenience caused by the construction during your stay. We're continuously working to enhance our facilities, aiming for minimal disruption to our guests. We appreciate your understanding and hope to welcome you back to a fully updated Chateau soon.

10/10 – Uitstekend

Yingshi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
High Standards
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 16 apr 2024
Your generous rating is very much appreciated. Thank you for sharing!

10/10 – Uitstekend

Roden

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel and views
1 nacht verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 16 apr 2024
Thank you, Roden, for the fantastic review! We're delighted that you enjoyed the hotel and the views. We look forward to your next visit for more amazing experiences at the Chateau!

8/10 – Goed

Michele

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Although the location is beautiful, the property is dated and in the middle of renovations - there is disrepair and construction equipment through out. Neither of our rooms had luck with tv connections. I was also surprised that parking was not included in the exorbitant price of the hotel room.
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 16 apr 2024
Thank you for your review, Michele. We appreciate your feedback about the renovations and the issues you encountered. We're striving to enhance our facilities while maintaining the charm and service standards expected at the Chateau. We hope to welcome you back to a refreshed hotel soon.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 11 apr 2024
Many thanks for the 5-stars! We're pleased you enjoyed your experience.

10/10 – Uitstekend

Fei Yu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very friendly! Response promptly, and make all the experience very personal!! love it!
3 nachten verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 6 apr 2024
We're so glad to hear you enjoyed the personalized experience and prompt service from our friendly staff! Thank you for sharing your love for it. We can't wait to welcome you back for more memorable moments.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Five star experience, absolutely amazing.
4 nachten verbleven in april 2024
Reactie van ~Fairmont Chateau Lake Louise op 6 apr 2024
Thank you for your glowing review! We're thrilled you had a five-star experience with us. Looking forward to welcoming you back for another amazing visit!

10/10 – Uitstekend

Sumiko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in a gorgeous setting near Lake Louise. Excellent restaurants and transportation to ski areas. Also has activities like cross country skiing and snowshoeing that we would have done if there was more time.
5 nachten verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 5 apr 2024
Thank you for your review! We are delighted you enjoyed our hotel and its stunning setting and dining outlets! Next time, we hope you get to try the cross-country skiing and snowshoeing too!

10/10 – Uitstekend

Shu

2 nachten verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 23 apr 2024
Our warm gratitude for the 5-stars. They mean a lot to us!

6/10 – Redelijk

Lynnette

Reisde met familie
Positief: Netheid
Staff was more concerned about setting up for Sunday brunch on Saturday evening in the lakeside lounge than attending to guests staying in the hotel and wanting to have an evening in the lounge. Poor check in experience on gold floor.
1 nacht verbleven in maart 2024

4/10 – Matig

CHARLES

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Trevor

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Our trip of 11 days seemed to go by in just a couple of days because we enjoyed our time so much. We’ll be back.
5 nachten verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 mrt 2024
Thank you, Trevor, for the excellent review! We're so glad to hear that your 11-day trip flew by in the best possible way. Looking forward to welcoming you back for another enjoyable stay!

10/10 – Uitstekend

Chia-Wen, Changhua

Positief: Netheid
Excellent
1 nacht verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 mrt 2024
It's a delight to receive such a positive rating from our visitors. Many thanks!

10/10 – Uitstekend

Simon

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This is an amazing property located in an amazing place. Anyone that wishes to combine relaxation and kuxury with skiing, hikong or other outdoor activities will be very pleased.
6 nachten verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 mrt 2024
Thank you, Simon, for the fantastic review! We're so pleased you found the combination of relaxation, luxury, and outdoor activities to your liking. Looking forward to welcoming you back for more amazing experiences!

2/10 – Ontzettend slecht

CHARLES

8/10 – Goed

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Limited Dining options depending on the day, other than that was a wonderful stay
6 nachten verbleven in maart 2024
Reactie van ~Fairmont Chateau Lake Louise op 30 mrt 2024
Thank you, Bryan, for your feedback. We're glad you had a wonderful stay and appreciate your note on dining options. We're continually working to enhance our offerings and hope to provide even more variety on your next visit.

10/10 – Uitstekend

Ying

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chateaux hotel makes my kids excited.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Francois, Calgary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gabriel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect!
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Gagandeep

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not worth the price
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Corinne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Staff was friendly and helpful Food and drinks were wonderful!!
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Shivam

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Kruze

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is great . Butttt . Banff fairmont is so much better . Don’t get me wrong this place is top notch but Banff fairmont is top notch with sprinkles on top .
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Glen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lake Louise Never Disappoints
The views are spectacular, the food and service are top level and we were comfortable and well taken care of every step of the way. What a great experience.
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Richard

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Maria E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ja young, Calgary

Positief: Netheid
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Mary

Reisde met partner
Chateau took care of our bags while we parked the car, and let us check in early into our beautifully appointed, clean room.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Amy

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family stay
Wonderful stay. The hotel is well maintained and the rooms were comfortable. They had a wonderful selection of teas and coffees in the room. The community family room had games and hot drinks as well. On-site restaurants are quite pricey for what you get so we drove into town several times to eat. The ice skating cost $86CA for a family of four.
3 nachten verbleven in januari 2024
Reactie van Fairmont Chateau Lake Louise op 16 jan 2024
Thank you, Sandra, for your excellent review. We're glad you found your stay wonderful, with comfortable rooms and a lovely selection of tea and coffee. It's great to hear you enjoyed the family room and its amenities. We appreciate your feedback on our on-site restaurant's value and the ice skating costs. Your insights are invaluable as we continuously strive to enhance our guests' experiences. We hope to welcome you and your family back soon!

8/10 – Goed

Judith

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My husband and two children first stayed a the Château 37 yrs ago in the summer. We decided to return in another season. As beautiful as lake Louise is in the summer/fall, it is absolutely magical in winter! Granted temp -35 was not what these Arizonans anticipated but the staff at the Chateau was so welcoming, so pleasant, helpful and warm! We kept saying how beautiful everything was. Waller Stube restaurant was a bit chilly but the fondue hit the spot. We started at the Fairmont Jasper and are now at the Fairmont Banff Springs finishing our Canadian winter odyssey. Great memories to add to the Canadian experience. Thanks Fairmont!
2 nachten verbleven in januari 2024
Reactie van Fairmont Chateau Lake Louise op 16 jan 2024
Thank you, Judith, for sharing your experience. We're delighted to hear that your return visit to the Chateau, this time in winter, added a magical touch to your family's memories. Braving the cold snap is no small feat, especially coming from Arizona! We're glad our staff could provide warmth and hospitality during your stay. It's wonderful that the fondue at the Stube was just right for the chilly weather. Please enjoy the rest of your Canadian winter adventure and thank you for choosing the Chateau for these special moments!

10/10 – Uitstekend

Suzanne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Fairmont Chateau Lake Louise op 16 jan 2024
Thank you, Suzanne, for the perfect 10/10 rating! We're thrilled to know you had such a wonderful experience. Looking forward to your next stay with us!

10/10 – Uitstekend

Markus

2 nachten verbleven in januari 2024
Reactie van Fairmont Chateau Lake Louise op 10 jan 2024
Thank you, Markus, for the 5-star rating! We're delighted you had a great experience. Looking forward to welcoming you back to the Chateau.

10/10 – Uitstekend

Tony, DeRidder

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gorgeous property, enjoyed the hiking in the snow in the mountains and walking on the frozen lake.

8/10 – Goed

Luis

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Fairmont Chateau Lake Louise op 10 jan 2024
Thank you, Luis, for the 4-star rating. We're glad you had a positive experience and look forward to making your next stay with us even better!

10/10 – Uitstekend

María

1 nacht verbleven in december 2023
Reactie van Fairmont Chateau Lake Louise op 25 jan 2024
Thank you, María, for the 5-star rating! We're delighted you had a wonderful experience. Looking forward to your next visit!

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Wonderful stay! Great amenities, lovely view over the lake, lots of adventurous hiking around the lake. Our room was too warm and the thermostat did not work, but efforts were made to fix it.
2 nachten verbleven in december 2023
Reactie van Fairmont Chateau Lake Louise op 10 jan 2024
Thank you, Ruth, for your 5-star review! We're glad you enjoyed the amenities, beautiful lake views, and hiking adventures. We apologize for the inconvenience with the room temperature but are pleased that efforts were made to address it. We hope to welcome you back soon for another wonderful stay.

10/10 – Uitstekend

Francina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was expensive but was very good.
2 nachten verbleven in december 2023
Reactie van Fairmont Chateau Lake Louise op 10 jan 2024
Thank you, Francina, for the 5-star review. We're glad to hear that you found the room to be very good, making your experience worth it. We look forward to welcoming you back for another visit.

10/10 – Uitstekend

KAI-LAN

1 nacht verbleven in december 2023
Reactie van Fairmont Chateau Lake Louise op 25 jan 2024
Thank you, KAI-LAN, for the 5-star rating! We're thrilled you had a great experience with us. Looking forward to welcoming you back to the Chateau soon!

6/10 – Redelijk

Gabriela

1 nacht verbleven in december 2023

8/10 – Goed

Alasdair

5 nachten verbleven in december 2023
Reactie van Fairmont Chateau Lake Louise op 16 jan 2024
Thank you, Alasdair, for the 4-star rating! We're glad you had a positive experience and look forward to making your next stay with us even more memorable.