Exterieur
Beschikbaarheid controleren

Beoordelingen van Homewood Suites by Hilton Lansing Eastwood

3 out of 5
Homewood Suites by Hilton Lansing Eastwood
2201 Showtime Drive, Lansing, MI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 184 van 293 beoordelingen" "
Gastenscore: 8 - Goed. 58 van 293 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 293 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 293 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 293 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Amber

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service
Breakfast was always cold and ran out of toilet paper in the hotel. Room was not very clean and linens Did not fit the bed .
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Francine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Kayte

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
I have photos of what shape the hotel room was in. The fold out couch bed sheets were not changed and when we pulled it out the following came with it... a pop can scissors 3 candy bar wrappers and a light bulb. overall we did not think our room was clean at all! We will not be going back!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inside building had very nice design and decor.
1 nacht verbleven in februari 2024
Reactie van Christine Gillon-AGM op 24 mrt 2024
Thank you for the 5 star review!

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, and nice area.
1 nacht verbleven in februari 2024
Reactie van Christine Gillon-AGM op 24 mrt 2024
Thank you for the perfet review!

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceeded expectations
Beautiful hotel and room, great breakfast. We had adjoining rooms perfect for the family. Kitchen is a plus with small children.
1 nacht verbleven in februari 2024
Reactie van Christine Gillon-AGM op 24 mrt 2024
Thank you for the perfect review!

10/10 – Uitstekend

Sammy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Christine Gillon-AGM op 19 feb 2024
Thank you for the Perfect review! We can't wait to see you again.

4/10 – Matig

Sarah

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs new management
Heres the deal. The hotel is nice, really has potential to be great. Our room wasnt very clean, we only had 2 towels for 6 guests. No sheets for the pull out sofa, and the floor was super sticky. The young man that was working was very nice and did help get us towels and cleaned the floor but the room should be stocked and ready for the guests losted on the reservation. The pool was cloidy and green so we didnt get to use that even though that was a big part of why we booked. And then bfast was supposed to go until 9:30am but thwy started tearing it down at 9am. A couple of guests walked down and seen the half bar and left. The beds were some of the worst. There were a couple points i did like, decor was nice, room set up was great, shower worked well and drained and they had 2 rolls of tp open. None extra tho. Ultimately ifthe management was better, this hotel could be great.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jessica M

1 nacht verbleven in februari 2024
Reactie van Christine Gillon-AGM op 24 mrt 2024
Thank you for the perfect review!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The pool was green. The bathroom in my room had some mold in the shower and rust marks on the wall behind the toilet.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Kim

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Angelee

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My daughter had an amazing time celebrating her birthday, maybe next time the pool will be open with our next stay.
1 nacht verbleven in januari 2024

4/10 – Matig

Randy

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Jeff

1 nacht verbleven in januari 2024

8/10 – Goed

Dayne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to great shopping and restaurants
1 nacht verbleven in januari 2024

4/10 – Matig

Brandy

The pool was green, I would say the breakfast was not very impressive. The bed was dirty we couldn’t find the blind to pull down so therefore it was like sleeping in the parking lot. The lights were so bright through the window. The dishwasher was full of dirty dishes that we had no clean dishes. I felt like the maid they had to continue to go down to the desk to get towels, etc.. Now for the good! The girls seem to work hard at the desk and we’re very nice, however, we left with 2 credit card bills showing 70 some dollars each when she said it would only be $72 as a whole due to all the trouble why I walked away from the desk leaving it that way I’ll never know it irritates me at this point. I’m hoping Julie will take care of the situation and make the necessary credit card changes. We shall see. The coffee was good I thank you for that.
1 nacht verbleven in januari 2024
Reactie van Mariah Siler op 3 jan 2024
Thank you for writing a review regarding your recent stay at our hotel. We appreciate when our guests take the time to let us know how we are doing. I sincerely apologize that your dishwasher was not working correctly. I have it noted that you did call down to the desk to inform us the night you checked in and I am glad that our desk agent was able to bring you clean dishes to your room until maintenance came in the next morning. That was the only issue I have on file as being reported. I will follow up with our maintenance team regarding the dishwasher to ensure that issue has since been addressed and resolved. I will also follow up with our staff regarding the other issues you mentioned in this review, thank you for bringing them to my attention. The morning you checked out you asked to split the bill evenly with another guest in your room so that is why there were two payments showing on the receipt. If you want to call the hotel to speak about your bill, I will be more than happy to go over it with you. Again, thank you for your review and I hope you will choose to stay with us the next time your travels bring you to Lansing.

10/10 – Uitstekend

Letisia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van AGM op 29 dec 2023
Thank you for staying with us and the perfect score!

4/10 – Matig

Jason

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was very rundown. Peeling wallpaper. Ironically, had same exact room as 4 months ago & tape used for decorations of some sort then by someone else was still on the wall!! Blind broke & fell down in Bedroom at 2am & I had to sleep with the parking lot light shining in my face. Family of 4 & only 2 bath towels in the room, so had to request more multiple times.
3 nachten verbleven in november 2023
Reactie van Christine Gillon-AGM op 1 dec 2023
I have responded to your review left on our Hilton site as well as issuing you points for the inconvenience thank you for you review!

10/10 – Uitstekend

bob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Christine Gillon-AGM op 1 dec 2023
Thank you for the perfect review! hopefully we can welcome you home again soon!

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Favorite in the Area
We have a large family and we have repeatedly chosen to stay in a one bedroom suite here as it is the most comfortable with the most room in comparison to other hotels in the area from our experience. Also we love the location. We love the service there and the rooms. The cost is typically affordable too. Usually we enjoy breakfast at the hotel but this last time everything was cold and not much variety. Staff was also just in the kitchen not coming out to check or replensish anything so we were out of the staples like milk, cream cheese, hot water. That aside we will continue to stay here and hope these things get worked out.
1 nacht verbleven in oktober 2023
Reactie van Christine Gillon-AGM op 1 dec 2023
Thank you for the perfect review even with the issues you had! I have spoken with my kitchen staff and explained the importance of checking items and engaging with guests! I appreciate the positive feedback and we can't wait to welcome you home again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 5 okt 2023
Thank you for this perfect score!

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was in town for a performance at the Wharton Center in East Lansing The hotel was a short, relatively easy drive away. Very nice property. Clean. Easy access from the Highway. I would stay here again.
1 nacht verbleven in oktober 2023
Reactie van Christine Gillon-AGM op 1 dec 2023
Thank you for the perfect review!

10/10 – Uitstekend

Jack

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms polite staff
1 nacht verbleven in september 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 22 sep 2023
Thank you so much for this review!

10/10 – Uitstekend

Robert

Zakenreiziger
Good location close to everything,quiet
2 nachten verbleven in september 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 14 sep 2023
Thank you so much for this perfect score, Robert. We really appreciate your buiness!

10/10 – Uitstekend

Md

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 25 aug 2023
Thank you so much for leaving us this perfect score! We hope to see you again.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was nice, professional, and hotel very clean.
1 nacht verbleven in augustus 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 7 aug 2023
Thank you so much! So happy you enjoyed your stay.

8/10 – Goed

Jeffrey

1 nacht verbleven in juli 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 25 aug 2023
Thank you for leaving us a review about your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Joyful
Amazing
1 nacht verbleven in juli 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood op 30 jul 2023
Thank for the perfect ten!

10/10 – Uitstekend

Caroline

1 nacht verbleven in juli 2023
Reactie van Homewood Suites by Hilton Lansing Eastwood. op 30 jul 2023
Thank you so much for this perfect score!

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Josh D op 27 jun 2023
Thank you so much for this perfect score, William!

6/10 – Redelijk

Brandy

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
People doing burnouts in the parking lot, screaming in the parking lot- both happened around 10pm. Staff members passing out paychecks right next to the person attempting to check my family in.
1 nacht verbleven in juni 2023
Reactie van Josh D op 26 jun 2023
We're sorry to hear that guests were being loud in the parking lot. Our quiet time begins at 10pm. While we do our best, we can't always control what's going on outside the building. We'll attempt to hand out checks more discreetly in the future.

6/10 – Redelijk

natalie

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid
Great location, very nice lobby and recreation area. Was able to secure an early check in, much appreciated since we just finished a marathon run. Upon arrival, strong smell from in room dishwasher. Dishwasher full of food and dirty dishes. Attempted to run the dishwasher would not work. We called the front desk, manager came to room attempted to run the dishwasher, she was very apologetic, however dishwasher still did not run. She promised to add point to our Hilton loyalty rewards card. She also offered to move us, group of 5 of us post marathon were already relaxing and didn’t not want to pack up and move. Hopefully we will be rewarded well for tolerating the smell of of a dirty dishwasher. We did notice food smeared on room blinds, very obvious. The ice machine did not work on our floor, manager did bring ice our room. I give the manager 5 stars the housekeeping 0.
1 nacht verbleven in juni 2023
Reactie van Josh D op 18 jun 2023
Thank you for your business and for leaving us some honest feedback. We understand how these inconsistencies and inconvenience would be annoying after a long, active day. We hope you’ll give us another try when you visit the area next time.

10/10 – Uitstekend

Andy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything about the hotel stay was excellent! I do not normally give excellent ratings in all areas but this hotel and staff from the front desk worker to the janitor to the breakfast staff everything and everyone was excellent. They deserve a 10 plus score.
1 nacht verbleven in juni 2023
Reactie van Josh op 4 jun 2023
Thank you so much for the kind words, Andy! We appreciate you going out of your way to leave us feedback on your stay. The perfect score means a lot. Our staff works hard to make sure guests have a great experience.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to our weekend plans
1 nacht verbleven in juni 2023
Reactie van Josh op 4 jun 2023
We’re so happy to hear you enjoy your stay!

4/10 – Matig

Sarah

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Tv Remote control didnt have a backing so they used blue painters tape to hold the batteries in. Super cheap and trash. Toilet ran non stop, riom smelled like cigarette smoke. Peep hole filthy.
1 nacht verbleven in mei 2023
Reactie van Josh D. op 29 mei 2023
We're sorry you had a less than amazing experience at our hotel. These issues will definitely be addressed.

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Above and beyond
The hotel was perfect location, clean, and more than met our needs.
1 nacht verbleven in mei 2023
Reactie van Josh D op 21 mei 2023
So happy to hear you had a great experience. We hope to see you next time you’re in town.

4/10 – Matig

Karen

Negatief: Netheid, staat van de accommodatie en faciliteiten
There was a completely pilled, blood stained blanket to use for the sofa couch. The couch and ottoman were "chewed". The pillows were stained. On our second night a bunch of outlets did not work.
2 nachten verbleven in mei 2023
Reactie van Josh D op 8 mei 2023
We're so sorry to hear about these troubles with your stay. It sounds like our management team was able to discuss this experience with you and handle these concerns accordingly.

6/10 – Redelijk

Adam

.
1 nacht verbleven in april 2023
Reactie van Josh D op 4 mei 2023
Thank you for providing feedback on your stay. We’re sorry we weren’t able to make this a better experience this time.

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Josh D op 21 mei 2023
Thank you for this perfect score!

8/10 – Goed

Christina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
Our stay was a wonderful experience! Everyone was very friendly, the rooms were spacious and clean, and breakfast was decent.
1 nacht verbleven in april 2023
Reactie van Josh D. op 24 apr 2023
Thank you so much for this review. We appreciate your business and you taking time to leave us some feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place and location in Lansing.
Great place to stay. Suite was clean. Staff was extremely helpful at night when I arrived. And, same staff member was accommodating when I had to check out early. Convenient location for the trip.
3 nachten verbleven in maart 2023
Reactie van Josh D. op 3 apr 2023
Thank you so much for this incredible review! Our staff works really hard so feedback like this goes a long way. We thank you again and hope to see you again!

6/10 – Redelijk

Kirk

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Homewood 6 out of 10
Receptionist was anything but friendly, definite lack of professionalism. Zero eye contact, no friendly greeting ( barely a greeting) . Didn't state what room we were in or even direct us to the elevator. Not a big deal because we can read, but I would think that the person that checks in customers would be friendly at minimum. Homewood is a nice hotel and could do a better job finding a better personality to greet customers. She didn't address the amenities only breakfast time. Check in was fast and easy. Room was spacious and clean. Breakfast was lacking and Under prepared for the number people staying the night. Ran out of several selections 90 minutes for breakfast ended. Would probably not stay with Homewood again.
1 nacht verbleven in maart 2023
Reactie van Josh D. op 3 apr 2023
Thank you so much for this detailed review, Kirk. We appreciate the honest feedback as well as your business. We will address this situation with our guest services agent in question and take this very seriously. We're happy to hear the rest of the stay was great and apologize for the unexpected number of late reservations that came in that weekend, causing our breakfast to be busier than expected. We hope you'll give Homewood another chance, if not our property specifically.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and very spacious rooms!
1 nacht verbleven in maart 2023
Reactie van Josh D op 25 mrt 2023
Thank you so much for the kind words, Jennifer!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2023
Reactie van Josh D op 27 feb 2023
Thank you for this perfect score!

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it had lots of hot sex and quiet
1 nacht verbleven in januari 2023
Reactie van Josh D op 27 jan 2023
LOL! We're happy to hear you were able to enjoy yourself and relax during your stay.

10/10 – Uitstekend

Stacy

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Josh D op 17 jan 2023
Thank you so much for this review, Stacy. We appreciate your business as well as you taking the time to leave us a perfect score.

10/10 – Uitstekend

BILLY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2023
Reactie van Josh D op 9 jan 2023
Thank you so much for this perfect score! We appreciate the review as well as your business.

10/10 – Uitstekend

April

Positief: Netheid, personeel en service
1 nacht verbleven in december 2022

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I asked for an early check and arrived earlier than expected, and I was still able to check in. The staff were all helpful and friendly. The hotel always smelt clean and sanitized. This is definitely a hotel I plan on staying in the future
1 nacht verbleven in december 2022
Reactie van Josh D op 12 dec 2022
So happy to hear we could get you taken care of, Melissa! Thank you for your business and for taking the time to leave us this excellent feedback. Hope to see you soon!

10/10 – Uitstekend

Grace

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Very nice rooms with full kitchen. Comfortable beds.
1 nacht verbleven in december 2022
Reactie van Josh D. op 12 dec 2022
Thank you for this excellent review, Grace. We value your feedback and your business.