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Beoordelingen van Assembly Leicester Square

3.5 out of 5
Assembly Leicester Square
27 - 31 Charing Cross Road, London, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 592 van 1322 beoordelingen" "
Gastenscore: 8 - Goed. 402 van 1322 beoordelingen" "
Gastenscore: 6 - Redelijk. 180 van 1322 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 1322 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1322 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Patrick

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect voor een citytrip. Travalgar Square, Leicester Square en Covent Garden, Soho Chinatown, metro etc. alles op loopafstand (om de hoek) Rooftop restaurant bezocht, maar akoestiek niet goed waardoor geluid erg luidruchtig, uitzicht prachtig.
3 nachten verbleven in december 2023
Reactie van Assembly Team op 26 dec 2023
Thank you for your review. We are thrilled to hear you had a great stay.

6/10 – Redelijk

Theodorus

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There are no facilties, not in the room and not in the hotel. For making or getting coffee or tea. And for a room without a window the price is (too) high.
3 nachten verbleven in oktober 2023
Reactie van Assembly Hotel op 10 okt 2023
Thank you for reviewing you stay.

4/10 – Matig

Bartholomeus

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in juli 2023
Reactie van Adam op 26 jul 2023
Thank you for the review.

2/10 – Ontzettend slecht

Gaitrie

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022
Reactie van Assembly Team op 18 dec 2022
Thank you very much for your review.

4/10 – Matig

Brenda

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
During my 6 day stay, the sheets were not changed once. The towels were changed everyday, which was unnecessary and also not very sustainable. But about the sheets.. still don’t get it. Also, prepare to be shocked by the fire alarm because they don’t warn you about it.. I almost fainted.
5 nachten verbleven in november 2022
Reactie van Assembly Team op 7 dec 2022
Thank you very much for your review.

2/10 – Ontzettend slecht

Piet

1 nacht verbleven in juni 2022

8/10 – Goed

Nico De

Reisde met partner
Positief: Netheid, personeel en service
Goed bereikbaar. Eenvoudig maar prima in omgeving
4 nachten verbleven in maart 2022

8/10 – Goed

Martijn

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2021

8/10 – Goed

Alex, Connellsville

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean but tiny
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Raquel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 22 mei 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 – Matig

Marcello

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I recently stayed at the Assembly and unfortunately, it was a very disappointing experience. From the moment I arrived, I was met with a series of letdowns that made my stay far from enjoyable. First and foremost, there was no TV in the room. While I understand some people might prefer a tech-free environment, It felt like a significant oversight for the price I paid. Additionally, there were no tea or coffee making facilities in the room. I was quite surprised to find there was no kettle available either. For a hotel in this price range, I expected at least the basic amenities to make my stay comfortable. The staff behaviour was another major issue. They were both weird and rude, making me feel unwelcome and uncomfortable throughout my stay. Any questions or requests were met with either a dismissive attitude or outright rudeness, which is simply unacceptable in the hospitality industry. Security is always a priority for me when traveling, so I was extremely disappointed to discover there was no safe inside the room. This added to my overall sense of discomfort and insecurity during my stay. Given all these issues, I can confidently say that the stay was not worth the price I paid. The lack of basic amenities and the poor service made it a highly regrettable experience. I will never go back to Assembly and would not recommend it to anyone looking for a comfortable and pleasant stay.

8/10 – Goed

Ellen

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel room was a on the small side, but we were super happy with the location!
8 nachten verbleven in mei 2024
Reactie van Assembly Team op 20 mei 2024
Thank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.

8/10 – Goed

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for one night . Very convenient for central London and soho in particular. We knew the room was going to be small . But it was very clean comfortable and basic needs were met . Good value for the .
1 nacht verbleven in mei 2024
Reactie van Assembly Hotel op 20 mei 2024
Hello JacquelineThank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.

6/10 – Redelijk

Alexandra

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I booked the windowless room so I didn’t have high expectations to begin with but it was by far the smallest hotel room I have ever stayed in. The bed was on the floor pinned against the wall so it was slightly inconvenient getting in and out of bed without hitting my partner. All you get is a bed, toilet, sink and shower. It was hard to fit with all of our luggage. The staff was friendly.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 20 mei 2024
Dear Alexandra, Thank you for sharing your experience at Assembly Covent Garden. We're sorry to hear that the room size didn't meet your expectations. Our team truly appreciates your kind words about the friendliness of our staff. We understand that space could be a concern, especially with luggage, and we appreciate your feedback. We hope you were still able to enjoy the surrounding attractions and the unique experience of our rooftop bar. Your comfort is important to us, and we will take your comments into consideration for future improvements. We appreciate your valuable feedback and hope to welcome you back for a better stay next time. Best Regards,Customer Care Team

10/10 – Uitstekend

Naomi

1 nacht verbleven in mei 2024
Reactie van Assembly Hotel Team op 18 mei 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

6/10 – Redelijk

Kimberly

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of the property was excellent - just 3 mins walk to Leicester Square tube station, a 7 to 10 min stroll away from Covent Garden and the surrounding shopping and dining area. Cleanliness and availability of amenities in the room was conversely less than desired.. spotted ants in the room, room did not have any TV, no bottled water, no kettle for hot water for the cold weather too :(
6 nachten verbleven in april 2024
Reactie van Assembly Hotel op 17 mei 2024
Thank you very much for reviewing your stay

10/10 – Uitstekend

Joan Rene Concepcion, Washington

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel! It’s located in the center of London next to a lot of facilities. Highly recommended.
7 nachten verbleven in mei 2024
Reactie van Assembly Hotel op 17 mei 2024
Thank you very much for reviewing your stay

8/10 – Goed

Jovana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was good. I felt safe and the surrounding area was convenient for shopping and social activities. The only things I didn’t love, was the darkness of the properly and there was a smell in the room, almost like mold. It wasn’t overwhelming enough to negatively affect my stay but enough to give a “good” rating be “excellent.”
2 nachten verbleven in mei 2024
Reactie van Assembly Hotel op 17 mei 2024
Thank you very much for reviewing your stay

2/10 – Ontzettend slecht

Xinyuan

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 16 mei 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Mario

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bien ubicado, reservamos la habitacion sin ventana, la cama al principio cómoda, después cansa un poco, pero la habitación está perfecta tanto en espacio, comodidad y ubicación
2 nachten verbleven in mei 2024
Reactie van Assembly Hotel op 16 mei 2024
We are happy you had a pleasant stay with us, and our hotel and its location were to your liking. We do hope to see you again very soon.

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Customer Care Team op 15 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

ruben

Reisde met partner
Positief: Netheid
Nos tocó una habitación adaptada para minusválidos
4 nachten verbleven in februari 2024
Reactie van Assembly Hotel op 13 mei 2024
Thank you for reviewing your stay with us.

6/10 – Redelijk

Simon

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 13 mei 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Wendy

Reisde met familie
Positief: Personeel en service
This was fine for our one night stay. Convenient location, many food options just outside the door. Bed was comfortable and room was adequate for one person.
1 nacht verbleven in mei 2024
Reactie van Assembly Hotel op 11 mei 2024
Thank you for reviewing your stay with us. We are glad to know that the room was to your liking.

6/10 – Redelijk

HAI

Positief: Netheid
Location is great however room is too small.
2 nachten verbleven in mei 2024
Reactie van Assembly Hotel op 11 mei 2024
Thank you for reviewing your stay with us. We are glad to know the location of the hotel was to your liking.

10/10 – Uitstekend

Christine, Rideau Ferry

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was central to all we wanted to see. Need to bring face cloths as they are not provided. Loved the place.
4 nachten verbleven in mei 2024
Reactie van Assembly Hotel op 11 mei 2024
Thank you for your stay and kind feedback! We're thrilled you enjoyed our central location. We look forward to welcoming you back soon!

10/10 – Uitstekend

Nader

Positief: Voorzieningen
It is very good
3 nachten verbleven in april 2024
Reactie van Assembly Hotel op 6 mei 2024
Thank you for reviewing your stay with us. We are glad to know that you enjoyed your stay.

4/10 – Matig

Ranjina, Chaguanas

2 nachten verbleven in mei 2024
Reactie van Assembly Team op 6 mei 2024
Thank you for sharing your experience with us.

6/10 – Redelijk

Fabiola

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Rooms are very small and totally overpriced for what is offered. but if you don't expect too much and a central location is important, then it's ok.
3 nachten verbleven in april 2024
Reactie van Assembly Team op 6 mei 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

ROBERT JOEL

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accommodations were excellent. Do not expect to have a TV since the room is for sleeping and resting only. Very walkable to a lot of attractions. Staff is very accommodating and professional. It’s a great place to stay!
6 nachten verbleven in april 2024
Reactie van Assembly Team op 5 mei 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

10/10 – Uitstekend

Gabriela

1 nacht verbleven in mei 2024

6/10 – Redelijk

Tameka

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van Assembly Hotel op 3 mei 2024
Thank you for reviewing your stay with us.

6/10 – Redelijk

Bayani

Reisde met partner
The staff was excellent in getting the room ready even though we arrived early. The location was excellent since it was close to everything we needed to see. The room was smaller than expected , but okay for 2 people. The bed was a bit lumpy. The main problems were the sink and shower faucets. When you start turning to the hot water, annoying noise would continue until you turn them off. It sounded like old pipes groaning. You had to find a certain turn to quiet them down, but then the noises start again. We were able to tolerate the noises for 3 straight days since we didn’t want to change rooms.
3 nachten verbleven in april 2024
Reactie van Assembly Team op 1 mei 2024
Thank you for taking the time to leave a review, it is such a pleasure to read your lovely comments regarding our hard-working team, we are so pleased that you enjoyed a great stay with us! We'll address your comments about the sink and shower to the maintenance team. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

10/10 – Uitstekend

Amelia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great location
2 nachten verbleven in april 2024
Reactie van Assembly Team op 1 mei 2024
We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.

4/10 – Matig

Bruce

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff was outstanding. The location was outstanding-one block to Leicester Square, numerous theaters and restaurants nearby. The hotel is newly finished and very clean and nice. But the hotel lacks some typical things, which is apparently its business model. No television. No desk or chair, so no place to sit other than the bed. No place to set suitcases. No ice available. The bed had a duvet but no separate sheet so only heavy cover. Odd corner-cutting which severely impacted the pleasure of staying there.
6 nachten verbleven in april 2024
Reactie van Assembly Hotel Team op 1 mei 2024
We are glad that you enjoyed our location and that our staff made your stay so memorable. Our top priority is to deliver excellent experiences to our guests, so we are happy you were satisfied. We are sorry to see we have fallen short on some aspects of your stay with us but I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

8/10 – Goed

Carol Baker

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staff are super friendly and helpful. Hotel is great value for money - only comment I would make was the lack of a TV and a table of some kind - obviously down to the size of the room. Otherwise perfect for a weekend break in London.
4 nachten verbleven in april 2024
Reactie van Assembly Hotel. op 30 apr 2024
Thank you so much for your feedback. We are glad to hear you enjoyed your stay with us, we hope to welcome you back again!

6/10 – Redelijk

Kristin

2 nachten verbleven in april 2024
Reactie van Customer Care Team op 20 mei 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Lynne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location close to Leicester Square, Covent Garden and Trafalgar Square. Excellent sound proofing. Friendly and helpful staff. It only lacked tea making facilities
2 nachten verbleven in april 2024
Reactie van Assembly Hotel op 28 apr 2024
Thank you for sharing your review! We're delighted to hear that you enjoyed our fantastic location near so many iconic London spots. Our staff works hard to ensure a welcoming experience, and we appreciate your kind words. We'll definitely take your feedback about tea making facilities into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Gareth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Compact and perfect
1 nacht verbleven in februari 2024
Reactie van Assembly Hotel op 26 apr 2024
Thank you for reviewing your stay with us.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel liegt Mega zentral und insbesondere Musical Besucher haben zu Fuß kurze Wege! Wir hatten glücklicher Weise ein Zimmer für Rollstuhlfahrer und somit genug Platz! Leider konnte der Raum lediglich über die Klima „gelüftet“ werden, so dass im Bad der ein oder andere Schimmelfleck wahrscheinlich ganz normal ist. Zu Aufbewahrung gab es zwei Nachttisch Schubladen und eine „Garderobe“ direkt am Bett. Hier könnte man mit wenig Aufwand viel erreichen. Für unseren Aufenthalt war es dennoch perfekt: Lage, Lage, Lage… Und aus der Tube ist man nach 100m am Hotel, weitere ca. 150m am Leicester Square… Einfach MEGA!
2 nachten verbleven in april 2024
Reactie van Assembly Hotel op 26 apr 2024
Thank you very much for reviewing your stay

8/10 – Goed

Brian

Reisde met partner
Negatief: Voorzieningen
The room was very very small and had no tv
1 nacht verbleven in april 2024
Reactie van Assembly Hotel op 30 apr 2024
Thank you for staying with us and for leaving us feedback. I am sorry about the condition of the room and the missing amenities

10/10 – Uitstekend

Silvia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very cute hotel and clean. I had to switch hotels last minute and booked this hotel day of and I was so happy I booked it. The location is so close to everything, easy transportation, and food. They have a gorgeous rooftop restaurant and bar with an awesome happy hour deal with a great view of the city. I really enjoyed my stay.
1 nacht verbleven in april 2024
Reactie van Assembly Hotel. op 23 apr 2024
Thank you for your feedback.

4/10 – Matig

Henrik

Reisde met partner
Negatief: Personeel en service, voorzieningen
They gave us a handicap room that had no furniture or bathroom counter. The staff was pleasant.
1 nacht verbleven in april 2024
Reactie van Assembly Team op 19 apr 2024
Thank you for reviewing you stay with us.

2/10 – Ontzettend slecht

Sara

I did not stay at the hotel we got moved
1 nacht verbleven in april 2024
Reactie van Assembly Hotel Team. op 17 apr 2024
Thank you for reviewing you stay with us.

4/10 – Matig

Chloe

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Broken aircon. Transferred to cheaper sister hotel without notice till attempted to check in. No refund offered or fare difference. The staff at the sister hotel were more hospitable.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Hi Chloe, Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced with the room transfer and the broken aircon. Your feedback is important to us, and we will address these issues internally. We're glad that you found the staff at the sister hotel hospitable. We strive to provide a clean and welcoming environment for all our guests, and we apologize for falling short during your stay. Your comments will help us improve our services moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Best Regards,Customer Care Team

4/10 – Matig

Kusuma

Negatief: Staat van de accommodatie en faciliteiten
So small room. No kettle .and expensive.
1 nacht verbleven in april 2024
Reactie van Assembly Hotel op 14 apr 2024
Sorry we fell short of your expectations. We hope to make it up to you next time you visit.

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant. A breath of fresh air, no TV, no useless extras you don't need. Location is priceless. As a base in the heart of London with no distractions to keep you from exploring outside, you can't beat it. The rooftop bar is great as well. Formalish but not pretentious.
2 nachten verbleven in april 2024
Reactie van Assembly Hotel op 14 apr 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends or family again soon.

6/10 – Redelijk

CRAIG

Positief: Netheid
Good location. Rooms considerably smaller than pictures suggest. Pay attention to the square footage rather than the pics. It was “OK” I guess
1 nacht verbleven in april 2024
Reactie van Assembly Team op 14 apr 2024
Thank you for the review and we appreciate the feedback.

8/10 – Goed

Yamira

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and a lot of food spots nearby that are also open late. Room is a bit small without any TV or ventilation in the bathroom but we didn’t mind since we were out most of the day
4 nachten verbleven in april 2024
Reactie van Team Assembly op 10 apr 2024
Thank you for reviewing your stay with us.