Luxe suite, 1 slaapkamer, balkon, uitzicht op stad | Luxe beddengoed, een kluis op de kamer, individueel gemeubileerd
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Beoordelingen van Dukes London

5 out of 5
Dukes London
35 St James's Place, London, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 669 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 201 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 78 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1002 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
zeer goed gelegen en verzorgd hotel met vriendelijk personeel en een zeer goed restaurant
3 nachten verbleven in juni 2019
Reactie van Lucica op 11 jun 2019
Dear Guest, Thank you for sharing your recent experience with me and my team. We all very much look forward to welcoming you back with us again soon. Kind Regards, Lucica Rosu Guest Relations Manager lucicarosu@dukeshotel.com

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top hotel super schoon en geweldig personeel het was boven verwachting lokatie top
3 nachten verbleven in december 2018
Reactie van Lucica op 13 jan 2019
Dear Guest, Thank you for sharing your recent experience with me and my team. We all very much look forward to welcoming you back with us again soon. Kind Regards, Lucica Rosu Guest Relations Manager lucicarosu@dukeshotel.com

10/10 – Uitstekend

marcia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Curtious. Proper. All needs Met.
1 nacht verbleven in april 2024
Reactie van Lucica op 1 mei 2024
Dear Marcia,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES London in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

6/10 – Redelijk

Margaret Ellen Cronebaugh

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was very accomodating and friendly. The room was very tired-worn carpets, chipped paint and poor lighting.
5 nachten verbleven in april 2024
Reactie van Lucica op 28 apr 2024
Dear Ms Cronebaugh,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights and want to ensure that every aspect of your experience meets your expectations.We're thrilled to hear that you found our staff accommodating and friendly. Providing exceptional service is a top priority for us, and it's always rewarding to know when our efforts have made a positive impact on our guests.However, we're disappointed to learn that your room did not meet the standards we strive to maintain. Please accept our sincerest apologies for any inconvenience caused by the tired-worn carpets, chipped paint, and poor lighting. Your feedback is invaluable to us, and we will address these issues promptly to ensure they are rectified for future guests.We hope that despite these shortcomings, you were able to enjoy your overall stay with us. Should your travels bring you back to our area, we would be honored to have the opportunity to exceed your expectations and provide you with a flawless experience.Once again, thank you for sharing your feedback with us. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to us.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

RAFAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved everything about it
4 nachten verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear RafaelThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

6/10 – Redelijk

Bilal

Positief: Personeel en service
Staff was very nice. Property is old style which can be an attraction for some folks.
3 nachten verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear BilalThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 – Uitstekend

Yuria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely historical place, well kept, clean, and professional staff. Loved every moment while staying.
3 nachten verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear YuriaThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 – Uitstekend

Scott, New York

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it!
1 nacht verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear ScottThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay. Lovely friendly staff who are incredibly helpful. Felt very safe and looked after as a single traveller. Highly recommend
1 nacht verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear JaneThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff. Excellent bar and restaurant.
1 nacht verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear ThomasThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 – Uitstekend

Julie

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property in a safe and well-located area of London. Located in the back yard of Buckingham Palace, St. James Palace, and blocks from Piccadilly Circus, Duke’s is most convenient. Charming decor, comfortable beds and pillows, generous sized bathrooms, you will want for nothing. The staff goes above and beyond! Jose at the front desk was always so much more than kind! I wish I had gotten more names to be able to recognize the other staff members. They were genuinely helpful! Just ask and they will find a way to make it happen. The restaurants and the room service were wonderful! The Great British Restaurant was fantastic! The salmon was one of the best meals I’ve ever had. The Irish soda bread was incredible and the seaweed butter was sublime. The steak was good and the side of carrots were done well. Once again, the service was the best part! Above and beyond expectations! I would highly recommend Duke’s for a wonderful stay in London. I’m looking forward to returning soon. I would have one small recommendation, please upgrade the toilet tissue. Every other detail is so well thought out, this one should be too.
3 nachten verbleven in april 2024
Reactie van Sylwia op 26 apr 2024
Dear JulieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

8/10 – Goed

Mercedes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Sylwia op 26 apr 2024
Dear MercedesThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 – Uitstekend

Michael P

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Bar is Classic.
4 nachten verbleven in maart 2024
Reactie van Lucica op 3 apr 2024
Dear Michael,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future for another excellent experience.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Magnífica atención
4 nachten verbleven in maart 2024
Reactie van Lucica op 31 mrt 2024
Dear Patricia,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Lucica op 31 mrt 2024
Dear John,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Thomas

5 nachten verbleven in maart 2024
Reactie van Lucica op 31 mrt 2024
Dear Thomas,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Valciria

Great
1 nacht verbleven in februari 2024
Reactie van Lucica op 2 mrt 2024
Dear Ms De Oliveira,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

NEIL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Lucica op 24 feb 2024
Dear Neil,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Michael, New York

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The definition of luxury is professionalism and customer service. Dukes Hotel lives up to its standards by offering old-world hospitality and family-style service in the heart of Mayfair. When an unforeseen change happened on my reservation the staff acted with compassion and offered their best efforts to resolve the issue and provide me a pleasant stay. They went above and beyond to make sure I left a happy customer. Dukes Hotel is my go-to home away from home in London. I look forward to my next stay at Dukes and to the memorable fine dining experiences at their Great British Restaurant. 10/10
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Peter

We love it at the Dukes, 2nd time we have stayed there and will definitely stay again
2 nachten verbleven in februari 2024
Reactie van Lucica op 24 feb 2024
Dear Peter,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 – Goed

Vincenzo, New York

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van Lucica op 10 feb 2024
Dear Vincenzo,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 – Goed

Renay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
London hotels can really be hit and miss but the room we had at Dukes was really good - comfortable bed, gorgeous shower, huge soft towels, really quiet. The only reason I can't give it a 5 star is due to no fault of the hotel and the issue was very well handled by the staff but there was no water the next morning. No shower or toilet flushing. Beyond the hotel's control. And I would go stay there again.
1 nacht verbleven in februari 2024
Reactie van Sylwia op 5 feb 2024
Dear RenayThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful. Smart, understated and all the comfort of feeling like you’re at home. Plus one of the best bars in the world – a really special experience. Whenever I’m in London, I’ll want to stay at Dukes. Thank you all.
2 nachten verbleven in januari 2024
Reactie van Lucica op 10 feb 2024
Dear Guest,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Liten pärla med Dry Martini
Ett utmärkt litet hotel i centrala London. Service och bekvämlighet var väldigt bra. Enda saken att anmärka på var att aircondition/värme var högljud. Vi besökte i januari och det var kyligt ute. Satte rumstemperaturen på 22 grader när vi var ute under dagen, då vi inte stördes av ljudet och stängde av när vi skulle göra kväll. I övrigt väldigt trevligt hotell, som vi gärna återvänder till. Besök gärna baren, för en Dry Martini, där Ian Flemming lär ha får inspirationen till Bonds shaken not stirred.
7 nachten verbleven in januari 2024
Reactie van Lucica op 24 feb 2024
Dear Guest,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short Business stay
Lovely hotel in a great location. Staff were incredibly helpful. Room was lovely. Only issue was a light would be useful wherever and coffee making facilities are. Also Dukes bar was closed on the Sunday which was a shame. Still- highly recommended.
1 nacht verbleven in januari 2024
Reactie van Lucica op 10 feb 2024
Dear Anthony,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Christopher Sloan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quintessential London. Wonderful experience.
3 nachten verbleven in januari 2024
Reactie van Sylwia op 29 jan 2024
Dear Mr SloanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest relation manager

10/10 – Uitstekend

Mario

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in januari 2024
Reactie van Lucica op 10 feb 2024
Dear Mario,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Jorulv

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Lucica op 10 feb 2024
Dear Jorulv,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Simon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lucica op 24 feb 2024
Dear Simon,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Nels

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best old school London
If you want classic London then this is the place to be. Old school with great service and attention to detail.
2 nachten verbleven in januari 2024
Reactie van Sylwia op 29 jan 2024
Dear NelsThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel! British charm!!
The hotel was in a great location! The staff went over and above to help with anything we needed! Housekeeping did a fantastic job each day and the breakfast was delicious! We ordered room service the last day before heading to the airport and it was delivered hot very quickly!
3 nachten verbleven in januari 2024
Reactie van Sylwia op 29 jan 2024
Dear SusanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 – Uitstekend

Anthonie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old-fashioned luxury
Located in a little side street, hidden so well it needs a little sign on the wall so you don't miss it! From the moment I passed the threshold, I found the service very attentive. The veal tomahawk I had for dinner tasted as good as it looked, and the wine pairings were very much on point. My room looked out on the quiet little square and was quiet and pleasantly warm, with less noise from the hallway than I would have expected. The thick, solid door may have played a part in this. Although the breakfast is an optional extra, I found it worth paying for as it is cooked to order.
2 nachten verbleven in januari 2024
Reactie van Sylwia op 29 jan 2024
Dear AnthonieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

4/10 – Matig

ALBERTO

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Lucica op 10 feb 2024
Dear Alberto,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service
Staff very helpfull and friendly.
2 nachten verbleven in januari 2024
Reactie van Lucica op 10 feb 2024
Dear Edward,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommendable
great older boutique hotel in a fantastic location. Very professional and friendly staff.
1 nacht verbleven in januari 2024
Reactie van Lucica op 12 jan 2024
Dear Robert,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Katriona

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
London beginning of January
I have stayed several times and the staff are very nice and the location is perfect for me
1 nacht verbleven in januari 2024
Reactie van Lucica op 13 jan 2024
Dear Katriona,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Margaret

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dukes is wonderful. It's like being in your own home. The staff is accommodating and very friendly.
4 nachten verbleven in januari 2024
Reactie van Lucica op 13 jan 2024
Dear Margaret,We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Makenzie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this boutique hotel! I would definitely recommend! It is very cute, quiet, and the staff is AMAZING! 10/10
4 nachten verbleven in december 2023
Reactie van Lucica op 10 feb 2024
Dear Makenzie,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Margaret, Millbrook

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect boutique hotel to satisfy your needs in the middle of Mayfair - close to shopping, sites and restaurants
8 nachten verbleven in december 2023
Reactie van Lucica op 12 jan 2024
Dear Margaret,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Jacqueline

8 nachten verbleven in december 2023
Reactie van Lucica op 10 feb 2024
Dear Jacqueline,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Ellen e

6 nachten verbleven in december 2023
Reactie van Lucica op 6 jan 2024
Dear Ellen,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

6/10 – Redelijk

MAURICIO

Reisde met familie
Positief: Netheid, personeel en service
EN GENERAL CONSIDERO QUE NO PUEDE SER CONSIDERADO UN HOTEL 5 ESTRELLAS, PRINCIPALMENTE POR EL ESTADO Y SERVICIO DE SUS INSTALACIONES. PARA MI ES UN HOTEL 4 ESTRELLAS Y EL PRECIO PAGADO ES ALTO.
4 nachten verbleven in december 2023
Reactie van Lucica op 6 jan 2024
Dear Mauricio,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Mandi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location and service!
6 nachten verbleven in december 2023
Reactie van Lucica op 25 dec 2023
Dear Mandi,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Brian Tsun Yue

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic stay. A quiet and classy British experience tuck inside the corner of green park.
2 nachten verbleven in december 2023
Reactie van Sylwia op 23 dec 2023
Dear Brian Tsun YueThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Guest Relation Manager

10/10 – Uitstekend

Sally

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in december 2023
Reactie van Lucica op 25 dec 2023
Dear Sally,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time visiting London. Dukes made it really special! This hotel is classy, safe and a real treat to stay in.
7 nachten verbleven in december 2023
Reactie van Lucica op 20 dec 2023
Dear Donna,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Lucica op 25 dec 2023
Dear Guest,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

6/10 – Redelijk

Craig

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Quaint, charming but not comfortable
I have stayed at the Dukes many times in the last 15 years. It is comfortable and friendly with a certain charm. Unfortunately I feel unable to stay there again. Starting with the positive, the bed is comfortable, the rooms clean and the food good. However the hotel is tired, the lift, a quaint contraption, failed 3 times while we were there, the bathroom is a bit rough around the edges with sealant missing from joints and there is absolutely no drawer storage in the room for clothes. Beyond this it is impossible to actually experience the charm and comfort that is undeniably possible. In the drawing room there are never tables available as they are all booked by non residents, all of them, all of the time. There is a reason for this, the food is excellent, the afternoon tea to die for - but want to sit and read the Sunday paper or a book, no that isn’t possible as that table is reserved. Every time I asked for a table I was met with incredulity as if I could assume such a thing. It got tiring. Similarly with the bar, a famous martinis lounge, that also requires a reservation, so no relaxed dropping in. Quaint it most certainly is, but comfortable - not in the slightest
3 nachten verbleven in december 2023
Reactie van Lucica op 20 dec 2023
DearCraig,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. Naturally, I was disappointed to hear that there were some aspects of your stay that fell short of our usual DUKES standards. Our goal is simply to provide our guests with a warm, professional, and friendly service; ensuring we do all in our power to deliver an experience that is enjoyable and memorable. It is our genuine wish to welcome you back to DUKES LONDON once again as I am confident that we can not only meet, but surpass, your expectations in the future. Our team remain at your complete disposal should we be able to assist with anything at all.Kind Regards,Lucica RosuSenior Guest Relations Manager

8/10 – Goed

Clay

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice old hotel
Reactie van Lucica op 10 feb 2024
Dear Clay,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 – Uitstekend

Erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Lucica op 25 dec 2023
Dear Erik,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager