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Beoordelingen van Grange Buckingham

4 out of 5
Grange Buckingham
39-40 Bedford Place, London, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 130 van 355 beoordelingen" "
Gastenscore: 8 - Goed. 158 van 355 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 355 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 355 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 355 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Luc en Veerle

Positief: Personeel en service, comfort kamer
Goed centraal gelegen voor de nodige uitstappen.
Het is net hotel met een goede ligging nabij de metro en het station van King Cross. Mooie kamers en goed verzorgde kamers. Vriendelijk personeel. Een min puntje was dat we 2 kamers hadden in de kelder en dat het in gang een raar geurtje hing. Maar de kamers waren wel ok. Dus al bij al een goede ervaring.
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Holger Clemens, Friedberg

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Typisch britische Unterkunft, etwas in die Jahre gekommen, aber liebevoll geführt
3 nachten verbleven in mei 2024
Reactie van Guest Relations Manager op 22 mei 2024
Dear Holger, thank you for your 5/5 review score. We are delighted you enjoyed your stay with us.We hope we have the opportunity to welcome you back again.

10/10 – Uitstekend

Taku, Miki city

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 23 mrt 2024
Dear Taku, thank you for the 5/5 score. We appreciate it and hope to welcome you back again.

8/10 – Goed

Mairi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, good breakfast Good location for visiting UVCH. Room was pleasant, but a little on the small side , and warm. Luckily a fan was provided. The shower over the bath was only adequate. The bath sides are high, especially for older people, and difficult to climb into as the space is narrow. Pressure from shower rather flucuating,
1 nacht verbleven in februari 2024
Reactie van Guest Relations Manager op 3 mrt 2024
Dear Mairi, thank you for taking the time to review your stay with us.We are glad to hear you enjoyed your visit. Thank you for appreciating our staff, it means a lot.Your comments have been noted and shared with the operations team for review. We use all feedback to help us to improve where we can.We hope we have the opportunity to serve you again in the future.

10/10 – Uitstekend

Valerie Diane

1 nacht verbleven in januari 2024
Reactie van Guest Relations Manager op 7 feb 2024
Dear Valerie, thank you for taking the time to review your stay. We appeciate it.Please come see us again soon!

6/10 – Redelijk

Carl Andreas

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Chaos
Mindre bra opphold. Tregt og tungvint ved innsjekk. Fikk et rom i en kjeller som var utrolig kald, selv med full varme på radiatorene. Frokost var fullstendig kaos. Ingen bord ledig, ingen kaffekopper. Måtte be om brød tre ganger. Skuffende dette.
1 nacht verbleven in november 2023
Reactie van Guest Relations Manager op 14 nov 2023
Dear Carl, thank you for taking the time to provide us with feedback on your recent stay.Our aim is to ensure all guests have a comfortable and enjoyable stay and we are sorry that we did not deliver on this occassion. All feedback is used in our ongoing improvements.We hope we have the opportunity to better serve you in the future.

4/10 – Matig

Dheeraj, Bromyard

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was a lovely size for central London but it was tired with peeling paint and wallpaper, fraying on the bedstead, the bath facility was almost impossible to use without being a contortionist, incomplete painting on the bathroom door frame etc. The reception staff didn’t really talk to me nicely and were mostly not there. I had to wait for them to attend.
Reactie van Guest Relations Manager op 14 nov 2023
Dear Dheeraj, Thank you for taking the time to share valuable feedback with us. We aim to ensure all guests have a comfortable and enjoyable stay and we are sorry that we failed on this occassion. Your feedback will be used in our ongoing improvements.We hope that we have the opportunity to welcome you back in the future and provide a better stay experience.

8/10 – Goed

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night stay
Very Friendly staff, large quiet room, fantastic location, very clean but decor starting to look at little bit tired.
1 nacht verbleven in november 2023
Reactie van Guest Relations Manager op 12 nov 2023
Dear Alan, thank you for your valued feedback. We hope to welcome you back again soon.

6/10 – Redelijk

Da Qiang, alameda

4 nachten verbleven in oktober 2023
Reactie van Guest Relations Manager op 19 nov 2023
Dear Da Qiang, thank you for taking the time to score us on your recent stay. We hope to welcome you back again,

10/10 – Uitstekend

Matt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and property was in excellent condition. The room size is generous and the bathroom are a good size and well appointed. Highly recommended.
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Manager op 3 okt 2023
Dear Matt, thank you for your 5 star review. We are deligted to hear you enjoyed your stay and we thank you for recommending us.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
No air-conditioning, felt like in a sauna; fire alarm rang at 4 am.
3 nachten verbleven in september 2023
Reactie van Guest Relations Manager op 15 sep 2023
Thank you for your feedback. We are aware the hotel does not AC which is why we do not advertise this as part of the facilities, we provide a fan in each room for guest comfort, though we appreciate it was unusually warm for the time of year and therefore AC would be much better. We are sorry you were disturbed by the fire alarm, it is there for guests safety and a legal requirement. We are glad that it only rang for 15 seconds before our team silenced it and checked that eveything was safe.

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location but hotel is looking a little tired. Had problems with the lift on final day and lady at reception got defensive and tried to convince us it was fine.
2 nachten verbleven in september 2023
Reactie van Guest Relations Manager op 13 sep 2023
Thank you for your review. We are sorry there was a problem with the lift when you tried to use it, it was checked by an engineer after reception looked at it and found to be in full working order. We are sorry if our team came across a little defensive and we will address this. We are glad you enjoyed our great, central location and hope we have the opportunity to serve you again.

10/10 – Uitstekend

U

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room and staff. Would recommend.
1 nacht verbleven in augustus 2023
Reactie van Guest Relations Manager op 16 aug 2023
Dear U, thanks for the 5*review, we appreciate it and hope to see you again.

4/10 – Matig

Jeffrey

Negatief: Netheid, staat van de accommodatie en faciliteiten
The room smelled like an old basement and should never have been booked. We had to move to an adjacent hotel. We got a partial refund for our inconvenience, but it should never have been used.
2 nachten verbleven in augustus 2023
Reactie van Guest Relations Manager op 12 nov 2023
Dear Jeffrey, thank you for your valued feedback. We are sorry you did not have a good experience. Please accept our apologies. We are glad the staff were able to resolve the problem to your satisfaction.

6/10 – Redelijk

viktoria, Topanga

Positief: Netheid, personeel en service
It is a short walking distance to the British Museum, which is great. I did not like, that i got a tiny room with bed in the corner, and no even room to put my suitcase . I did not like, that it does not have a restaurant, or bar.
2 nachten verbleven in juli 2023
Reactie van Guest Relations Manager op 17 jul 2023
Thanks for your feedback. For larger rooms you can book our Superior or Executive rooms which are very spacious but costs more. The hotel is part of a small group with 3 other properties on the same street, offering a bar and restaurant 300 yards away.

6/10 – Redelijk

Björn

Zakenreiziger
Positief: Netheid, personeel en service
OK, but expensive.
Make sure you ask to get a room that is not in the basement. It is not the best experience to walk into to an elevator and press “basement” to get to your room. For the price I would have expected more. Otherwise, good location, close to the tube and really nice staff. Did not have breakfast. Many good options really close.
3 nachten verbleven in juli 2023
Reactie van Guest Relations Manager op 11 jul 2023
Thanks for your valued feedback, we hope we have the opportunity to welcome you back again

8/10 – Goed

Alisha

Reisde met familie
Positief: Netheid, personeel en service
Our 2 rooms were clean and roomy but the building did not have air conditioning so it was hot and humid for us staying mid June in London. The location was great, easy walk to the British Museum, restaurants, shopping and bus stop.
Reactie van Guest Relations Manager op 27 jun 2023
Dear Alisha, thanks for the review. We appreciate it and hope to welcome you back soon.

8/10 – Goed

Dan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is in a excellent location, a few minutes walk fro Holborn station and just around the corner from the British Museum. We were actually moved next door to the Grange Clarendon but the staff were great and I’d definitely stay there again.
1 nacht verbleven in april 2023
Reactie van Guestrelations manager op 19 apr 2023
Dear Dan, thanks for the wonderful feedback. So glad you enjoyed your visit and we hope to see you again soon. Please contact our reservations team who would be happy to help you with a future booking.

10/10 – Uitstekend

Cara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I appreciated the quiet atmosphere and clean rooms.
3 nachten verbleven in juli 2022
Reactie van Guestrelations manager op 14 aug 2022
Dear Cara, thank you for this great feedback. We are glad you enjoyed your visit.

8/10 – Goed

Russell

Positief: Personeel en service
Good location - tired rooms
The Grange is in a perfect and safe location for central London. It's ideal for an overnight stay for business or a cheap city break. There is no dinner service, but an efficient delivery service from local eateries. The room was tired but functional. There was no thermostat so I had to keep the window open to cool the room. The best asset was the attentive and helpful reception staff.
1 nacht verbleven in april 2022
Reactie van Guestrelations manager op 26 apr 2022
Dear Russell, thank you for taking the time to review your stay with us, we appreciate your time. Due to staff shortages some of our hotels have limited facilities at the moment but we do offer dinner in some of the hotels. We open to be fully operational soon. Thanks for the nod to our staff, this means a lot to us to have them acknowledged.

8/10 – Goed

Mark, Portsmouth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great to see a London hotel of this vintage with a room that has high ceilings and floor to ceiling windows. Room was comfortable if the bed was like sleeping on ply wood.
1 nacht verbleven in maart 2022
Reactie van Grange Buckingham op 31 mrt 2022
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

8/10 – Goed

örvar

Positief: Netheid, personeel en service en comfort kamer
Great location, friendly staff but a bit outdated
Great location 2 min. walk from The British Museum, 5 min walk from Holburn station and New Oxford Street. Really helpful and nice staff. Small hotel in a quiet street. A bit outdated interior but it didn't bother us. Comfortable bed. We stayed there for 5 nights.
5 nachten verbleven in februari 2022
Reactie van Grange Buckingham op 31 mrt 2022
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

6/10 – Redelijk

gary

1 nacht verbleven in oktober 2021
Reactie van Grange Buckingham Hotel op 18 okt 2021
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

4/10 – Matig

David

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I booked 4 rooms through expedia which at the time of booking was very reasonably priced, due COVID reason 1 room was cancelled within the agreed timescale, nevertheless when I arrived at the Hotel the price per room had increased dramatically for unknown reason which the receptionist was unable to resolve when challenged. The hotel is very dated and visible defects don’t help with the appearance. The staff are very pleasant people.
1 nacht verbleven in september 2021
Reactie van Grange Buckingham Hotel op 12 okt 2021
Dear Sir, Could you please confirm the rate on your booking.

4/10 – Matig

Chiara

3 nachten verbleven in augustus 2021
Reactie van Grange Buckingham Hotel op 12 okt 2021
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room, comfy bed
4 nachten verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff service was excellent as they served our needs efficiently for our two night stay. This was by providing clean bath towels and toiletries when needed. Our room was very clean including the kitchenette area. The bathroom shower was okay but it could be better. The breakfast was adequate but improvements could be made for veggie breakfast. Too much diary products in the breakfast instead of a basic English veggie fry up. Overall a very pleasant two night stay.
2 nachten verbleven in mei 2021
Reactie van VH op 10 mei 2021
Dear Sir/Madam, Thank you for your feedback. We really appreciate it. Best regards, Management

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in april 2021
Reactie van Grange Buckingham Hotel op 24 apr 2021
Thank you for taking the time in providing your score on Grange Buckingham Hotel. We hope to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Edvinas

1 nacht verbleven in maart 2021
Reactie van Robert, Central Reservations Grange Hotels op 7 apr 2021
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2021
Reactie van VH op 22 feb 2021
Dear Sir/Madam, Thank you for your feedback, much appreciated. Best regards, Management

8/10 – Goed

Laurine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2020
Reactie van vh op 5 jan 2021
Dear Sir/Madam, Thank you for taking the time to rate your stay with us. We look forward to welcoming you in the near future. Best regards, Management

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, good room (as described), Helpful, good ‘packed’ breakfast, done with care, considering the restraints of COVID
1 nacht verbleven in december 2020
Reactie van vh op 19 dec 2020
Dear Sir/Madam, We appreciate you taking the time to write about your stay and look forward to having the opportunity to welcome you in future Grange Hotels Team

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in december 2020
Reactie van Grange Buckingham Hotel. op 9 dec 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

SF, JAPAN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
コロナの影響で朝飯が楽しめなかったが立地は抜群によくレンジに冷蔵庫にとても便利 他のホテルは泊まった事ないのでわからないが次もここにします。Wi-Fiも問題なしすぐ近くに大英博物館10分程歩けばアップルパイの美味しいリドルがあります
11 nachten verbleven in november 2020
Reactie van Robert, Central Reservations Grange Hotels op 7 dec 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2020
Reactie van Grange Buckingham Hotel. op 1 dec 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

6/10 – Redelijk

Hing Wah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020
Reactie van Grange Hotels op 29 sep 2020
Thank you for providing your score on Grange Buckingham. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Signe

3 nachten verbleven in augustus 2020
Reactie van Grange Hotels op 4 sep 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
1 nacht verbleven in juli 2020
Reactie van Grange Hotels op 3 aug 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great London stay despite Covid
Great, convenient central location. Staff were very friendly and helpful. Hotel managing to function and feel normal while keeping good precautions in place.
3 nachten verbleven in juli 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Ian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2020
Reactie van Grange Hotels op 3 aug 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2020
Reactie van Grange Hotels op 3 aug 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2020
Reactie van Grange Hotels op 3 aug 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Everything is there. Very useful is the little kitchenette. Room in need of an update but clean.
2 nachten verbleven in maart 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Grange Hotels op 3 aug 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
London
The room was great, but the mattress wasn’t very comfortable. The location was close enough to everything and quiet.
2 nachten verbleven in maart 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for taking the time to share your experience of Grange Buckingham Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

10/10 – Uitstekend

Monique, New York

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful street setting, quiet , helpful staff , walking distance to Covent gardens , felt safe .
4 nachten verbleven in februari 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was excellent and the staff were very helpful and courteous. Room was very comfortable as well.
3 nachten verbleven in februari 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Nicky, Oxford

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was fantastic, with close proximity to Leicester Square, Covent Garden, soho, great British museum. Building seems safe and secure. Rooms are spacious.
2 nachten verbleven in februari 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 – Goed

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A really nice hotel in great location, very handy for the West End etc.
1 nacht verbleven in februari 2020
Reactie van Grange Hotels op 5 aug 2020
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 – Uitstekend

Britta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Grange Hotels op 3 aug 2020
Thank you for providing your score on Grange Buckingham Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.