Dear Guest, First of all, thank you for choosing H10 London Waterloo in your recent stay in London. We are sorry to learn that you were not able to entirely enjoy your stay with us. We always strive to provide a exceptional service for our guests and I am very sorry to learn that we fell below your expectation on this occasion. We truly hope you will decide to give a new chance to our hotel, to ensure a more comfortable and pleasant stay in the future. Kind regards, Covadonga Castiello Front Office Supervisor

Dear Guest, Thank you so much for the feedback you have left over your recent stay in our H10 London Waterloo hotel, we truly appreciate it. We are very pleased to learn that everything during your stay was to your satisfaction and that you had the chance to enjoy some quality time in here. On the other hand we are very sorry to learn that you have found the value for money in regard to the breakfast not entirely to your satisfaction. We do hope that despite this downside, you will join us again in the future for another lovely stay with us. Kind regards, Eleonora Scarpello Front Office Assistant Manager

Dear Anonymous, Thank you for your great five star score. It is great to see you enjoyed your stay. We hope to welcome you back at H10 London Waterloo in the near future. Best regards, Carmen Prieto Front Office Manager

Dear Martin, Thank you for staying with us and for the amazing five start score. I am pleased to hear that you enjoyed the coffee and the breakfast facilities in general. Thank you for your feedback. I hope to welcome you back to H10 London Waterloo in the future. Best regards,

Dear guest, We would like to thank you for your time to post your comments regarding your stay with us. Please accept our sincere apologies for not offering you a welcome drink during your check in. For that reason we would like to assure you of our utmost attentive care and services upon your next visit in our hotel. Kind regards, Paul - Isidore Mentzafos Front Office Supervisor

Dear Peter, Thank you so much for the feedback left regarding your recent experience. We do hope to welcome you back to our hotel in the future. Kind regards, Eleonora Scarpello Front Office Supervisor

Dear Aidan, Thank you so much for your feedback and for the high rating left! We are looking forward to your next stay in our hotel. Kind regards, Eleonora Scarpello Front Office Supervisor

Dear guest, Thank you very much for sharing the experience you had at our hotel. We would like to inform you that as we are located in a busy area of London it can get noisy at times, even though we have double gazed windows to prevent it from happening. Also, the windows cannot open as a security measure. Regarding the sauna, we would like to mention that our spa has closed permanently and will not be opening again in the future, this is why it is no longer advertised. On the other hand, we are very sorry to hear the issue with housekeeping, rest assured we have shared your comment with housekeeping manager to review the case and take actions accordingly. We would like to thank you once again for highlighting your experience with us. We remain at your entire disposal. Kind regards, Gina Alpe Front Office Supervisor

Dear Angela, It was a pleasure having you with us and thank you for taking the time to review your recent stay at The H10 London Waterloo Hotel. We are glad to hear that our breakfast met your expectations and that you founf our location convenient. Thank you for choosing the H10 London Waterloo, we look forward to welcoming you back in the near future. Kind regards, Gina Alpe Front Office Supervisor

Dear hyunsoo, Thank you for visiting us at the H10 London Waterloo and for your review. We are glad to hear you enjoyed your stay and that you had a nice sleep in our comfortable rooms. We really appreciate your good comments in regards of our service and facilities. Once again, thank you for your feedback, we look forward to welcoming you again. Kind regards, Amanda Montenegro Front Office Assistant Manager

Thank you for your feedback!

Dear anonymous, Thank you for choosing H10 London Waterloo and for leaving a good rating. We hope to welcome you back in the near future! Kind regards, Sharmaine Concepcion Front Office Supervisor

Dear Guest, Thank you for your kind review. We look forward to welcoming you back ! Kind regards, Amanda Montenegro. Front Office Assitant Manager

Good evening Mr. J, Thank you for choosing H10 London Waterloo and for taking the time to review your recent with us. Our hotel is truthfully well located which brings you closer not just to the stations but also to London’s top attractions. We are also pleased to know that you had an amazing experience and view in both your room and our Sky Bar. Once again, thank you for your lovely feedback and good rating and we hope to welcome you back in the near future. Kind regards, Sharmaine Concepcion Front Office Supervisor

Dear Rick, Thank you so much for your feedback on your recent stay at our H10 London Waterloo Hotel. We are very proud that especially the staff made your stay with us very pleasant. It would be a pleasure to welcome you soon again. With kind regards, Gianna Engel Guest Relations

Geachte Niels, Hartelijk dank voor het geven van uw review na uw verblijt in ons hotel. Goed om te lezen dat uw de locatie van ons hotel prettige vond t.o.v. het centrum van de stad en Waterloo Station. Fijn dat het ontbijt buffet aan uw verwachtingen heft voldaan en dat van het aanbod heft kunnen genieten. Het doet ons goed om te vernemen dat u de service heft kunnen waarderen, en als zeer prettige heft ervaren. En bijzonder om te lezen dat de kamer boven uw verwachtingen was uitgerust. Wij kijken er naar uit u in de toekomst weer te kunnen ontvangen in ons H10 Hotel. Met vriendelijk groet, Amanda Montenegro Assistant Front Office Manager

Heel erg bedankt voor de leuke reacties!

Geachte Chantelle, Hartelijk dank voor het geven van uw review na uw verblijt in ons hotel. Goed om te lezen dat u de locatie van ons hotel prettig vond t.o.v de London eye and Big Ben. Bijzonder om te lezen dat de kamer boven uw verwachtingen was uitgerust. Wij kijken er naar uit u in de toekomst weer te kunnen ontvangen in ons H10 Hotel. Met vriendelijk groet,

Dear Guest Thank you for your vote. We hope to welcoming you in a future stay with us. Kind regards

Dear Guest, Thank you for your comment on Expedia.com. We are delighted that you found our Hotel convenient for it's location. Unfortunately due to health&safety reasons, here in the UK there are no sockets in the bathroom. Please accept our apologies for this. Kind regards,