Dear Valued Guest, Thank you for taking the time to rate us. We are looking forward to welcoming you back in the near future. With many thanks and kindest regards, Bogdan Rotaru Reception Manager Holmes Hotel London

Dear Valued Guest, Thank you for taking the time to share your feedback. We are happy to see that you enjoyed your stay with us and we are looking forward to accommodating you again in the near future. With many thanks and kindest regards, Bogdan Rotaru Reception Manager

Dear Anne, thank you for your feedback. We are delighted you enjoyed your stay with us. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards, Alina

Dear Erin,Thank you for nice feedback, we do appreciate it. We are glad you had a good experience in our hotel and enjoyed the location. We are looking forward to seeing you soon again. Best Wishes, Kristine

Thank you Martin for your feedback. We are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami

Thank you for sharing your feedback, Simon. I am disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true Park Plaza service in future. Kind regards, Kristine

Thank you for your message, Caroline,We are delighted to hear that you found our beds comfortable and the rooms clean. Nonetheless, we are sorry if there were aspects of our hotel staff, that fell below expectations that did not give you a good impression. We will share your feedback with our team to review and improve. We hope, despite this inconvenience we have another chance to welcome you and deliver a 10/10 experience in the future. Kind regards,

Dear Ramon, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

Thank you Henriette for your feedback. It was a pleasure to have you as our guests and we are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami

Thank you for your review, Paul,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Nonetheless, it is disappointing to hear you did not enjoy breakfast on this occasion, our team are working hard to address these comments and we hope we have another chance to welcome you and wow you with breakfast in future. Kind regards,

Dear Jacki,Thank you for your rating. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind Regards, Kristine

Thank you for your nice comment, Thomas,We are glad that you enjoyed our breakfast at our hotel and that you found our hotel in an excellent location. Looking forward to you coming again! Kind regards,

Dear Youngmin,Thank you for choosing our hotel.We are glad to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future.Kind Regards,Kristine

Thank you for your comment, Rachel,We are delighted to see you enjoyed your stay with us and that the layout of the rooms and the style of the hotel were to your liking. We cannot wait to welcome you back! Kind regards,

Dear Paolo, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. We apologize for the inconvenience caused by the delay in sending your invoice. We understand the importance of timely and accurate billing, and we will make sure to take the necessary steps to prevent this from happening again in the future.Kind regards,Olga