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Beoordelingen van Hyatt Regency London Blackfriars

5 out of 5
Hyatt Regency London Blackfriars
19 New Bridge Street, London, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 14 van 22 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 22 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 22 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 22 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 22 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Winnie In gyung

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Hyatt Regency London Blackfriars op 16 mei 2024
Thank you for the fantastic 5-star rating on your stay at Hyatt Regency London Blackfriars. We are glad that you are satisfied with the overall experience. We look forward to welcoming you back again very soon.

10/10 – Uitstekend

Reuben

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, area,
2 nachten verbleven in april 2024
Reactie van Hyatt Regency London Blackfriars op 25 apr 2024
Thank you for the 5-star rating and we are glad that you enjoyed our hotel's central location. We look forward to welcoming you back again very soon.

6/10 – Redelijk

Matthew

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Smaller room than expected. A little bit disappointing overall considering it is listed as five star. No hotel bar open at 10pm on a Sunday night which was surprising. Staff suggested to go to Tesco next door instead. A shame considering the lobby bar seemed a nice place to spend time but was not open. Great location but that might be as good as it gets. Would have to think hard about choosing to stay here again.
1 nacht verbleven in april 2024
Reactie van Hyatt Regency London Blackfriars op 16 apr 2024
Thank you for sharing your experience. Please rest assure that your comments on the bar/lounge opening hours will be taken into consideration for our continuous service improvement. We hope to have the chance to welcoming you back again very soon.

10/10 – Uitstekend

Samuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The concierge Aman was excellent and all staff members went above and beyond. I would stay again!
1 nacht verbleven in maart 2024
Reactie van Hyatt Regency London Blackfriars op 3 apr 2024
Thank you very much for sharing your experience. We are glad that our Guest Service team especially Aman has impressed you during your stay. Please rest assure that your compliment will be shared with Aman and he will sure be happy to hear about it. Thank you once again for sharing your experience and we look forward to welcoming you back again very soon.

2/10 – Ontzettend slecht

Amina

1 nacht verbleven in maart 2024
Reactie van Hyatt Regency London Blackfriars op 18 apr 2024
Thank you for sharing your experience. We regret to learn that you are not completely satisfied with your stay. If you require any assistance, please feel free to contact us directly by email london.blackfriars@hyatt.com

10/10 – Uitstekend

Andrew

Reisde met familie
Lovely staff
2 nachten verbleven in maart 2024
Reactie van Hyatt Regency London Blackfriars op 3 apr 2024
Thank you very much for sharing your experience. We are glad you are happy with our Guest Service team. We look forward to welcoming you back again in the near future.

10/10 – Uitstekend

Shauna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Hyatt Regency London Blackfriars op 19 feb 2024
Thank you very much for this fantastic score. We are glad to learn that you enjoyed very much your stay with us. We look forward to welcoming you back again very soon.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
For det første var værelsets standard ikke, hvad jeg forventede af et hotel, der præsenterer sig selv som 5-stjernet. Med slidt indretning, en ubehagelig seng og et badeværelse, der trængte til en kærlig hånd, mindede det mere om, hvad jeg ville forvente af et 3-stjernet etablissement. Desuden var renligheden ikke i top, hvilket straks satte en dæmper på min ankomst. Serviceoplevelsen fortsatte med at underbygge min skuffelse. Selvom personalet var venligt, manglede der en opmærksomhed, som jeg forbinder med 5-stjernede hoteller. Faciliteterne, som blev rost højt på hotellets hjemmeside, levede heller ikke op til forventningerne. Faktisk var der Mere fokus på det handicapvenlige - hvilket er okay, men så bør det beskrives.
3 nachten verbleven in februari 2024
Reactie van Hyatt Regency London Blackfriars op 19 feb 2024
Thank you for your feedback. We regret to learn that the experience did not live up to your expectations. We truly appreciate your comments and please rest assure that it will be shared with the corresponding departments for their evaluations. We hope we still have a chance to welcome you back to our hotel in the future.

10/10 – Uitstekend

Anabela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótimo hotel em Londres
Ótima localização, quartos modernos e espaçosos , serviço excelente.
4 nachten verbleven in januari 2024
Reactie van Hyatt Regency London Blackfriars op 31 jan 2024
Thank you very much for your fantastic comments and rating. We are glad to learn that you are happy with your stay experience with Hyatt Regency London Blackfriars. The entire hotel team looks forward to welcoming you back again very soon.

10/10 – Uitstekend

Sabatino

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Hyatt Regency London Blackfriars op 29 jan 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars 10/10. We are delighted to learn that you are satisfied with your stay with us. We hope to welcome you back again very soon.

8/10 – Goed

ELLEN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible location close to transportation and St Paul’s. I desperately want to give this property 5 stars as the staff was professional and very accommodating but the automatic heating system does not allow you to regulate the temperature which reached 25 degrees C during nighttime hours making it difficult to sleep. The night manager was so apologetic and arranged a temporary fix through engineering. But the system reset the following night! Definitely will try this property again in hopes the heating issue can be fixed!
Reactie van Hyatt Regency London Blackfriars op 26 jan 2024
Thank you very much for sharing your experience. We are glad to learn that you enjoyed your stay with us. Please accept our apology on the temperature control issue. Please rest assure that the issue has been escalated to the concerned department and they will look into it. We look forward to welcoming you again in the near future.

10/10 – Uitstekend

Norm

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024
Reactie van Hyatt Regency London Blackfriars op 22 jan 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars with 10/10. We are truly delighted that you enjoyed your time with us. We hope to welcome you back to our hotel very soon.

6/10 – Redelijk

Dragana

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a five star standard
We had a 4 nights stay from 28th Dec to 1th Jan 2024. The room was specious and nice, bad badly sound isolated. We had to ask a few times to clean the room, since it was still not cleaned at 4 pm. We were also missing the equipment for 3 ppl, such towels, bathrobe, glas and similar. We got some on request, but not all. When we checked inn we were told that our total bill will be 3000 pounds, which was about 700 pounds more then the correct price. The lady at the front desk asked some colleauge for help, and we got the correct price at the end. The breakfast was pretty poore for 5 stars hotel. It was always a queue for the breakfast, and the stuff were stressed because the breakfast restaurant was a way too small for all the guest. All the stuff were very helpfull and polite, but anyway, this is not worth the money, and it is not a five star standard as it says on Hotels.com.
4 nachten verbleven in december 2023
Reactie van Hyatt Regency London Blackfriars op 22 jan 2024
Thank you for sharing your experience. We regret to learn that you were not satisfied with your stay with us. Please rest assure that your comments have been shared with the corresponding team for continuous evaluations. We apologize for the experience you had during your stay and we hope we still have a chance to welcome you back to our hotel in the future.

10/10 – Uitstekend

Sebastián Ramírez

1 nacht verbleven in december 2023
Reactie van Hyatt Regency London Blackfriars op 22 jan 2024
Thank you for rating 5/5 for your experience with Hyatt Regency London Blackfriars. Our entire hotel team look forward to welcome you back to our hotel very soon.

8/10 – Goed

Andreanne

1 nacht verbleven in december 2023
Reactie van Hyatt Regency London Blackfriars op 22 jan 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van Hyatt Regency London Blackfriars op 22 jan 2024
Thank you for the fantastic score for your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

8/10 – Goed

julie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Hyatt Regency London Blackfriars op 31 okt 2023
Thank you for rating your experience with us. We look forward to welcoming you back in the near future.

6/10 – Redelijk

Lane

4 nachten verbleven in oktober 2023
Reactie van Hyatt Regency London Blackfriars op 18 okt 2023
Thank you very much for rating your experience with us. We hope to welcome you back to our hotel in the future.

10/10 – Uitstekend

Alessandro

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Vlad op 16 sep 2023
Dear Alessandro,Thank you for sharing this lovely review. We are thrilled to read your kind words about your recent experience at Hyatt Regency London Blackfriars. Our team works very hard to ensure every guest has a memorable time. Your feedback means a lot to us and we look forward to your next visit.Best regardsLaurent SchauderGeneral Manager

10/10 – Uitstekend

Sylwia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Management op 12 sep 2023
Thank you so much Sylwia for the amazing score! We are happy to know you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future!

10/10 – Uitstekend

Julian

Positief: Voorzieningen
I loved the room I particularly loved the people at the reception, Veronica and Jo were the most outstanding hoteliers I have encountered and I have flown for over 1 million miles Thank to these wonderful people I had a great stay!
5 nachten verbleven in augustus 2023
Reactie van Hyatt Regency London Blackfriars op 17 aug 2023
Thank you Julian so much for your lovely review on your stay. We are glad that our Guest Service Team is able to make your stay excellent and memorable. We will definitely share you compliments to Veronica and Jo. We look forward to welcoming you back again very soon!