Beste Mirjam,Hartelijk bedankt voor deze mooie review.Het verheugt ons te horen dat de locatie van ons hotel bijgedragen heeft aan een positief verblijf en dat u de nabijheid van de metrostations en Oxford Street waardeerde. We zijn blij dat onze medewerkers een goede indruk hebben achtergelaten en dat u het ontbijt met zijn ruime keuze aan warme en koude gerechten als erg goed heeft ervaren. Het is fantastisch dat het diner en de flexibiliteit van ons personeel tijdens uw theaterbezoek uw verwachtingen hebben overtroffen en dat u genoten heeft van het a la carte diner.Hopelijk zien we je snel nog eens!Guest Experience Team

Beste Halima, Bedankt voor uw feedback.We zijn blij te horen dat u tevreden was met onze locatie, het openbaar vervoer in de buurt en onze vriendelijke medewerkers. Het is fijn om te weten dat u onze moderne en nette kamers waardeerde. We betreuren het echter dat u last had van geluidsoverlast van uw buren. Hoewel we geen volledig geluiddichte kamers hebben, doen we ons best om een rustige en comfortabele omgeving voor onze gasten te bieden. We bieden onze excuses aan voor het ongemak dat u heeft ervaren en zullen uw feedback meenemen om onze service te verbeteren.Met hartelijke groet en graag tot nog eens,Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for sharing your feedback with us. We really are sorry to hear the poor room experience suffered. Our guests' complete satisfaction is our main priority and therefore, we would have loved to assist you throughout your stay, looking for a room that suits your needs better and making your stay much more enjoyable. All the comments we receive are of great value for our continuous improvement and yours have been shared with the team in order to review this internally and establish the necessary measures, working to improve our guests' experience. We loved having you here and we are sad to see you leave this way. We know that we are capable of offering much more than what you have unfortunately experienced and we would love to have the opportunity to welcome you back and demonstrate this in a future visit to London. Kind regards, Guest Experience Team

Dear Sofie, First of all, receive our most sincere apology for not being able to answer to this lovely review in Dutch on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. As you mention we are currently undergoing an interior refurbishment of our facilities, working to improve our guests' experience. We are confident of the multiple benefits these changes will bring us and we hope to enjoy them with you in the future. We loved having you here and we hope to have another opportunity to welcome you back and offer you the unique, pleasant and unforgettable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this lovely review with other travellers We are delighted to learn that you had an overall satisfactory stay with us and that you found our wonderful location and very friendly staff to impress you the most. Our guests' complete satisfaction is our main priority and therefore, we would have loved to assist you throughout your stay and find the room that suits your requirements, making your stay much more enjoyable. We loved having you here and we would love to have another opportunity, in order to provide you with the unique, pleasant and unforgettable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this fantastic review with other travellers! Your kind words are the greatest reward to our daily effort and hard work and it is always a pleasure to share this comments within the team. Our guests' are our main focus and making our guests' feel special is our objective. We loved having you here and the we would like to take this opportunity to share with you that the doors of your home in London will always be open for you. Kind regards, Guest Experience Team

Dear Carina, Thank you for your lovely feedback! We are absolutely delighted to hear that you had a wonderful stay and we truly hope to welcome you back very soon! Best regards,

Dear sietse, Thank you very much for your feedback. As previously said, we are very sorry to hear that your experience did not come up to your expectations. We would love to welcome you back in the near future to offer you the unforgettable stay that you certainly deserve. Kind regards,

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with us all. We are delighted to learn that your stay with us has been very pleasant and that you found our wonderful location, kind and friendly staff and clean rooms to impress you the most. It has been a lovely pleasure to have you here and we keep looking forward to welcoming you back really soon again! Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this magnificent review in Dutch. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. We are delighted to learn that you found the welcoming atmosphere that made you feel like home with us and that you received the friendly and helpful attention you deserve. It has been a real pleasure to have you here and we keep looking forward to welcoming you back really soon again! Kind regards, Guest Experience Team

Dear Shirley, First of all, receive our apologies for not being able to answer to your review in Dutch. Thank you very much for taking the time to share your comments with us. We are delighted to know that your stay has been vey satisfactory and that you have made the most of our wonderful location! We loved to have you here and we would be delighted to have the chance to welcome you back on your next visit to London. Kind regards,

Dear Willem, Firstly, receive our apologies for not being able to answer to your lovely review in Dutch. We are truly pleased to know that you had a very positive stay with us, having enjoyed our magnificent breakfast and comfortable beds. However, we would like to take this opportunity to extend our apologies for the few inconveniences experienced such as the faulty air conditioning or the rooms not being of your liking. We would have loved to assist you with these during your stay offering solutions to these problems and providing you with the comfortable, pleasant and unforgettable stay you deserve and we always aim for. It has been a real pleasure to have you here and we would love to welcome you back in future visits. Kind regards,

Dear Martin, thank you very much for your review. We are delighted to read that you had a perfect stay with us and found our location and staff service to impress you the most. We look forward to welcoming you back. Kindest regards, Guest Experience team

Dear Joakim,Thank you for such a great review.We're delighted to hear that our staff's dedication to service culture made such a positive impression and that the cleanliness of our hotel met your high standards. It's also wonderful to know that our prime location contributed to an enjoyable stay. Your appreciation of the room amenities reaffirms our commitment to providing an exceptional room experience.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Talal,Thank you for your review! We look forward to welcoming you back soon!Kind regards,Rovena PuranikGuest Experience Manager

Dear Robert, Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated the warm welcome from our doorman and enjoyed the gastronomic experiences our hotel offers. Your commendations on room cleanliness and the high level of service provided are greatly valued and reflect our dedication to a superior service culture. While it's wonderful to know that these aspects made your stay enjoyable, we regret to hear about the inconvenience you faced with the shower. Please rest assured that we take all feedback seriously and are committed to ensuring our guests have a flawless room experience.We are looking forward to welcoming you again. All the best!Guest Experience Team

Sehr geehrter Wolfgang,vielen Dank für Ihren Kommentar.Wir danken Ihnen herzlich für Ihre positive Rückmeldung zu unserer idealen Lage und der Sauberkeit unserer Zimmer. Es freut uns außerordentlich, dass unsere Servicekultur Ihre Erwartungen erfüllt hat und Sie mit unseren Annehmlichkeiten zufrieden waren.Guest Experience Team

Dear Alan,Thank you for sharing your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Elizabeth,Thank you for sharing your comments. We want to extend our apologies for the inconveniences during your stay. We're addressing the temperature, maintenance, and service issues promptly. Your feedback is invaluable, and we're committed to improving. We hope to have the chance to welcome you back for a better experience in the future.Kind regards,Rovena PuranikGuest Experience Manager

Dear Tara,Thank you for your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Carol,Thank you for your review.We are delighted to hear that you enjoyed the gastronomic experiences at our breakfast, and we take pride in the variety we offer. It is also pleasing to note that the omelette station, in particular, left a positive impression. We sincerely apologize for the concerns you encountered with the shower glass and the headlight in your room. Rest assured, we are committed to maintaining a high standard of room experience and will address these issues promptly. While we strive to provide a warm and welcoming service culture, we regret that not all interactions met your expectations. We continuously aim to uplift our team's spirit to ensure our guests feel the warmth of our hospitality.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear D,Thank you for taking the time to share your feedback. Please be assured your comments will be passed to relevant departments for further actions. We hope to see you again.Kind regards,RovenaGuest Experience Manager

Dear Andy,Thank you for your review. Your comments will be shared with the team so it can helps us do better. I really hope you will to see you returning.Kind regards,RovenaGuest Experience Manager

Dear guest,Thank you for your feedback on your recent stay. We apologise for the inconveniences you experienced, including the room issue, restaurant closure, service at the bar, air conditioning problem, and noise disturbances. Your comments have been shared with our team for immediate action. We're committed to improving and hope to welcome you back for a better experience.Kind regards,RovenaGuest Experience Manager

Dear Julie,Many thanks for your scores!Kind regards,RovenaGuest Experience Manager

Dear Barry,We apologise for the discomfort you experienced during your stay, including the room temperature and noise disturbances. Your feedback regarding the lack of soundproofing and room condition is noted, and we will take immediate steps to address these issues.We're sorry to hear that you won't be returning, but we appreciate your honesty. Should you reconsider, we would welcome the opportunity to provide you with a better experience.Kind regards,RovenaGuest Experience Manager

Dear Alfonso, Many thanks for your feedback.We're glad that you found our room cleanliness to be impeccable, as we pride ourselves on maintaining the highest standards for our guests. Our team strives to provide exceptional service, and we are pleased that you found the quality of accommodation to be satisfactory. However, we regret that certain aspects did not meet your expectations. We continuously work on maintaining and improving our hotel's condition to ensure that all guests have a pleasant stay. Regarding the amenities provided, we aim to offer a comfortable and convenient experience, and we appreciate your feedback as it helps us to enhance our offerings.We look forward to welcoming you for an another pleasant stay. Best wishes.Guest Experience Team

Dear Robert,Thank you for your scores. We hope to see you on your return.Kind regards,RovenaGuest Experience Manager

Dear Flemming,Thank you for your review.We're delighted to hear that you found our service to be exceptional; our team strives to provide the utmost care and attention to all our guests. It's also wonderful to know that the cleanliness of our rooms met your expectations, as we maintain rigorous standards for the comfort and well-being of our guests.We regret to hear that you experienced some discomfort due to the temperature in your room. Our hotel is equipped with individually controlled air-conditioning and heating to ensure our guests can adjust the temperature to their preference. We would have been more than happy to assist you with this during your stay to ensure a more comfortable environment.We look forward to welcoming you back in the future.Best regards,Guest Experience Team

Dear Margaret,Thank you for sharing your opinion after your recent stay.We're delighted to hear that the digital check-in and check-out process met your expectations for efficiency. It's wonderful to know that the room provided a comfortable stay from the moment you arrived. Additionally, we're pleased that our breakfast selection at the Arado restaurant contributed to a positive start to your day.We hope you will return for another memorable stay.Best wishes,Guest Experience Team

Dear Jeannine,Thank you for your scores!Kind regards,Rovena Guest Experience Manager

Dear Daniel,Thank you for posting your scores.Kind regards,RovenaGuest Experience Manager

Dear Tomoki,Thanks for the great scores!Kind regards,RovenaGuest Experience Manager

Gentile Maria Lucilla,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la colazione ricca e varia del nostro ristorante Arado, che riflette l'essenza della cucina spagnola con un tocco sofisticato londinese. È gratificante sapere che il nostro personale è stato sollecito e ha contribuito a rendere il suo soggiorno piacevole. Capisco che la dimensione della stanza non sia stata del tutto all'altezza delle sue aspettative; tuttavia, ci impegniamo a offrire stanze funzionali e arredate in stile moderno e minimalista per garantire comfort e praticità durante il soggiorno dei nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso il Meliá White House in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Guest Experience Team

Dear Rashida,Thank you for your scores. We hope to see you again.Kind regards,RovenaGuest Experience Manager

Thank you for your feedback

Estimado Marcos,Muchas gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que el servicio, personal y calidad han sido de su agrado y cumplido con sus expectativas. Lamentamos que las almohadas no hayan sido de su preferencia; aunque contamos con almohadas de pluma que suelen ser un distintivo de confort, entendemos que cada huésped tiene sus preferencias personales en cuanto a la firmeza de las mismas. Agradecemos sus comentarios positivos sobre la limpieza y el estado del hotel, y nos enorgullece que haya destacado la atención de nuestro equipo.Esperamos verle nuevamente. Atentamente,Guest Experience Team

Dear Amardeep,I completely understand your frustration. It sounds like the stay fell far short of expectations, especially when traveling with kids and dealing with multiple challenges like the elevator, breakfast chaos, and the van service mishap. Your experience is vital feedback for the hotel to improve its services. We will take your comments seriously and we will take action. I hope you will give us another chance in the future.Kind regards,RovenaGuest Experience Manager

Dear Guest,Thanks for taking the time to share your experience at our hotel.We're delighted to hear that you found our hotel clean, pretty, and that the ambiance contributed to a lovely stay. It's wonderful that the cleanliness, condition of the hotel, and room comfort met your expectations, reflecting our commitment to providing an impeccable environment for our guests. We regret to hear about the inconvenience you faced with our lifts. While our elevators are indeed available and designed to provide convenience, we understand that during your stay, this was not the case. Please rest assured that we are attentive to all guest feedback and are looking into this matter to ensure that our facilities meet the high standards our guests expect.We hope to welcome you back. Best wishes,Guest Experience Team

Dear Maria, We appreciate your feedback.We are thrilled to hear that our hotel's condition, amenities, and location met your expectations and contributed positively to your visit to London. It's wonderful to know you appreciated the modern and minimalist decor, the comfort of our DreamMaker mattresses, and the convenience of our high-speed WiFi. However, we regret to hear about the issues you encountered with the hot water supply. While this is not a common occurrence as our facilities are designed to provide impeccable service, we sincerely apologize for any inconvenience this may have caused during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear David,Thank you for taking the time to share your review.We're delighted to hear you enjoyed the hotel's prime location and found your bedroom to be clean and comfortable. It's our pleasure to provide a setting that contributes to a pleasant visit. Regarding the noise you mentioned, while our hotel's vibrant location is part of its charm, we understand that it might lead to some disturbances. We strive to ensure a restful experience and suggest our rooms on the 7th & 8th floor wings C & D for guests who are particularly sensitive to noise. We're glad to note that this did not detract significantly from your short stay.We hope we have the opportunity of seeing you again in the future.Kind regards,Guest Experience Team

Dear Paul,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again.Best regards,Guest Experience Team

Dear Joseph, Thanks very much for your feedback.We're glad to hear that you were satisfied with the service provided by our dedicated team. We apologize if the soundproofing of the rooms did not meet your expectations. Our hotel is indeed a historic building, and while we strive to maintain its character, we also seek to ensure our guests' comfort. We will certainly look into your concerns to see how we can improve in this area. Additionally, we are pleased to note that you found our hotel's cleanliness to be satisfactory, as we pride ourselves on maintaining the highest standards.We all hope to welcome you back on a future visit. Kindest regards,Guest Experience Team

Dear Sally,Thank you for sharing your opinion after your recent stay.We're thrilled to hear you found our location to your liking, right beside the serene Regent’s Park, perfect for both leisure and business stays. It's also great to know that our effort to maintain a high standard of cleanliness met your expectations. Furthermore, we are delighted that you appreciated the dedicated service provided by our team.We hope that you will visit us again in the future. Kind regards,Guest Experience Team

Dear Margaret,Thank you for this great feedback of your recent stay.We're delighted that you found our selection of toiletries to your liking and that the variety offered at our breakfast buffet was to your satisfaction. It's wonderful to hear that the modern aesthetic of our rooms added to the enjoyment of your stay. We are sorry to hear that you experienced disturbances due to noise and that the bed firmness was not to your preference. Our guests' comfort is of utmost importance to us, and we appreciate your feedback as it helps us improve our service.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear Nate,I'm truly sorry to hear about your disappointing experience. We understand the importance of a peaceful stay and the value of accurate room descriptions. Your feedback about the lack of soundproofing and the bed configuration not meeting expectations is crucial for us to address these issues promptly. We'll investigate this matter thoroughly to ensure that our guests receive the experience they expect and deserve. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused during your stay.Kind regards,Rovena, Guest Experience Manager

Dear Caitlyn, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Experience Team