Thanks for the feedback, we will look forward to welcome you back again for a wonderful experience.

Dear Johan, Thank you for you valuable feedback. We are surprised to see that inspite of everything going well, we could not exceed the expectations. Our check-in time at tat 14:00 and we always strive to ensure that we allocate a room to a guest should they arrive before the specified check-in time, based on the availability and we sincerely apologize for any inconvenience this may have caused to you. We hope that we have the opportunity to make it up to you on your future stay in London. Kind regards Valent Fernandes

Dear Theo, Many thanks for sharing your valuable feedback on this forum. Its been a pleasure to know that the friendly and helpful team made a difference to your stay. We hope that we have the pleasure to welcome you back at the Montcalm at the Brewery. Kind regards Valent Fernandes

Dear Johnatham,Thank you for your valuable feedback.I am pleased to see that you had a wonderful stay and experience with us.We look forward to welcoming you back soon.

Dear Iris,Thank you for your feedback.

Dear David,Thank you for scoring us.

Dear Helen, We want to extend our heartfelt gratitude to you for choosing to stay with us. It was truly a pleasure to have you as our guest, and we genuinely appreciate the trust you placed in us for your accommodation needs. Your decision to stay with us means a great deal, and we are concerned about the two ratings you mentioned. Your feedback is invaluable to us, and we would love to hear more details about your experience so that we can improve our services and ensure that every stay is exceptional.Best regards, Daniela Guest experience team

Dear Ms Nichola,Thank you for choosing to stay with us .We regret to learn that your recent experience with us was marred by noise disturbances in your room.Please accept our sincerest apologies for any inconvenience this may have caused to you.We value your feedback as it helps us improve our services and enhance the experiences for future stays and hope to have the opportunity to welcome you back for much-improved experience in the future.Warm regardsRamona M.Reception supervisor.

Dear Richard, We sincerely apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this regard. Please know that we take your feedback seriously and will take steps to address the noise issue to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

Dear Florina, Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we met your expectations. Your kind words mean a lot to us and serve as motivation for our team to continue delivering outstanding hospitality. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!Best regards, Daniela Guest experience team

Dear Scott,Thank you so much for your kind words .We are thrilled to hear that you enjoyed your experience with us .It was our pleasure to make your stay memorable, and we do apologise that the named issues disrupted your stay from being a fantastic experience.We look forward providing you with an exceptional experience on your next visit.Warm regardsRamona M.Front of House.

Dear Lisa,Thank you for taking the time to share your positive feedback .We are delighted that you enjoyed our services. Your satisfaction is our top priority and we look forward to providing you with another exceptional experience.Warm regardsRamona M.Front of House

Dear Mr Rutt,Good morning.I am sorry to hear that you found the staff's attitude rude. Your feedback it is valuable ,and I will make sure to address this issue with the team to ensure better service in the future. Thank you for bringing it to our attention and we hope to have the opportunity to welcome you back and exceed your expectations in the future. Warm regards

Dear Lynn,Thank you for your valuable feedback.I am pleased to see that the staff were friendly and attentive.We look forward to welcoming you back soon!

Dear Dee, On behalf of our entire team, I want to extend our sincere gratitude to you for choosing to stay with us. It was our pleasure to have you as our guest, and we truly appreciate your decision to trust us with your accommodation needs.Best regards, Daniela

Dear Katie,Thank you for your score!

Dear Tim,Thank you for taking the time to provide feedback regarding your recent experience.We appreciate your input ,and we take all reviews seriously ,whether positive or negative .Your feedback helps us strive for excellence ,and we value the opportunity to make improvements.Warm regardsRamona M.Front of House .

Dear Pauline,Thank you for your valuable feedback.

Dear Stewart,Thank you for your feedback!

Dear Stephen, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you found our hotel great with well-appointed rooms and friendly, helpful staff. Your recommendation is much appreciated.We are delighted that you had a wonderful experience, and we look forward to welcoming you back for another stay in the future. If there's anything specific you would like to share or if you have any preferences for your next visit, please feel free to let us know.Thank you again for choosing our hotel, and we hope to provide you with another excellent stay in the future.Best regards,

Dear Chris,Thank you for your amazing feedback!

Dear Philip, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that your experience did not meet your expectations, and we appreciate your honest rating.We would like to learn more about the aspects of your stay that fell short so that we can address them and make improvements. If you could provide more details about the specific issues or concerns you encountered, it would be very helpful for us in ensuring a better experience for our guests in the future.Your feedback is important to us, and we want to make sure we address any areas that need attention. Please feel free to share more information or reach out to us directly.We value your input and hope to have the opportunity to welcome you back and provide a more positive experience in the future.Thank you for choosing our hotel.Best regards,

Dear Hady, Thank you for taking the time to share your positive experience with us! We're delighted to hear that Juliana at the checkout desk provided professional, kind, and helpful service during your stay. Our team strives to create a welcoming and accommodating environment for all our guests.It's also great to know that you found the hotel to be very spacious compared to surrounding hotels. Your feedback is appreciated, and we hope to continue providing you with excellent service in the future.If there's anything else you'd like to share or if you have any specific recommendations, please feel free to let us know. We value your feedback and look forward to welcoming you back for another positive experience.Thank you for choosing us!Sincerely,

Dear Ashley, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our staff to be great, with quick and attentive service.We apologize for any inconvenience you experienced with the sockets upon arrival, but we're glad to hear that the issue was promptly addressed during your stay. Your comments about the hotel needing attention in some areas are duly noted, and we will use your feedback to improve and enhance our facilities.It's wonderful to know that you found the hotel generally clean, the staff friendly, and the building appealing. We're also delighted that you enjoyed a comfortable bed and that your room provided essential amenities.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another positive experience.Thank you for choosing us!Sincerely,

Dear Sean, Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,

Dear Tony,Thank you for sharing your feedback about your recent stay with us, and we sincerely apologize for the shortcomings you experienced. Your comments are important, and we appreciate you bringing them to our attention.We apologize for the oversight in not offering information about breakfast or the hotel facilities during check-in. We will review our procedures to ensure that all necessary information is provided to guests upon arrival.The discovery of a used contact lens in your bed is certainly not the standard we aim to uphold, and we apologize for any discomfort this may have caused. Our housekeeping team will be alerted to this issue to prevent such incidents in the future.On a positive note, we're glad to hear that you found the bathroom to be nice. However, we understand that overall, your experience fell short of expectations, and we apologize for any inconvenience caused.If there are specific details or if there's anything else you'd like to share about your experience, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to make amends and provide you with a more positive experience in the future.Thank you for bringing your concerns to our attention.Sincerely,

Dear Suran, Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,

I'm delighted to hear that everything was great during your stay! Your positive feedback is appreciated.Thank you for sharing your positive experience, and we look forward to hosting you again in the future!

Thank you for your valuable feedback.I am very pleased to see that you had a wonderful experience whilst staying with us!We look forward to welcoming you back.Best wishes

Dear Elad, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there's anything specific you'd like to share about your stay or if there are areas where we can further improve, please feel free to let us know. Your feedback is valuable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back for an even better experience in the future.Thank you for choosing us!Sincerely,

Dear Taoufik, Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,

Dear Louis,It's great to hear that you enjoyed your stay at the property and found the hotel staff to be attentive and nice. However, it's unfortunate that the fire alarm was set off on both nights, especially at inconvenient times. Such incidents can certainly be disruptive to a pleasant stay. It's positive that despite this issue, you're still considering a return in the future.Kind regards

Dear Reviewer,Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,

Dear Saijad, Thank you for taking the time to give us a 5 out of 5 rating! We're thrilled to hear that you had a positive experience during your stay. Providing excellent service is our top priority, and your feedback is valuable to us.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We appreciate your support, and we hope to have the pleasure of welcoming you back for another fantastic stay.Thank you for choosing us!Sincerely,

Dear Fatoumata, Thank you for taking the time to provide a 4 out of 5 rating for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall.If there are specific details or areas where we can further improve to earn a full 5-star rating from you, please feel free to share your insights. Your feedback is valuable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Thank you for choosing us!Sincerely,

Dear Ben, Thank you so much for the outstanding rating! I'm thrilled to hear that you had a perfect experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We appreciate your positive feedback and look forward to hosting you again for another fantastic stay!Warm Regards

Dear Catherine, Thank you so much for the outstanding rating! I'm thrilled to hear that you had a perfect experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We appreciate your positive feedback and look forward to hosting you again for another fantastic stay!Warm Regards

Dear Daniela, I'm sorry to hear that your experience didn't meet your expectations. If there are specific areas or aspects of your stay that you found lacking or if there's anything we can do to address your concerns, please feel free to provide more details. Your feedback is important, and it helps us improve our services.If you have any specific requests or if there's anything we can do to make your next stay more enjoyable, please let us know. We value your input, and we hope to have the opportunity to better serve you in the future.Warm Regards

Dear Alan, I'm sorry to hear about the challenges you faced during your stay. Your feedback about the hotel's condition, the reception process, lobby smell, lift issues, lack of information, and breakfast experience is concerning, and I apologize for any disappointment and inconvenience caused.I will ensure that your detailed comments are shared with the relevant teams for immediate attention and improvement.If there's anything else you'd like to share or if there's anything we can do to address your concerns, please feel free to let us know. We value your input and want to ensure that we learn from your experience to enhance our services.Thank you for bringing these matters to our attention, and we apologize for any shortcomings during your stay.Warm Regards

Dear Michael,I'm sorry to hear about your experience, and I appreciate you sharing your rating. If there are specific concerns or issues that led to the 2 out of 10 rating, please feel free to provide more details. Your feedback is important, and we want to address any shortcomings to improve our services. If there's anything we can do to make things right or if you have suggestions for improvement, please let us know. We value your input and hope to have the opportunity to provide a better experience in the future. Thank you for sharing your feedback.Warm Regards

Dear R,What a fantastic way to celebrate your Anniversary! I'm delighted to hear that the hotel went above and beyond to make your stay special, especially with the thoughtful room decorations and the upgrade to the WOW Suite where you originally stayed for your Wedding.If there's anything else you'd like to share or if there's anything we can do to make your next visit even more memorable, please feel free to let us know. We appreciate your positive feedback and look forward to hosting you again in the future!Congratulations on your Anniversary, and thank you for choosing to celebrate such a special occasion with us!Warm Regards

Dear Nicola,I appreciate you sharing your rating. If there are specific aspects of your experience that contributed to the 6 out of 10 rating and if there's anything we can do to improve for your next visit, please feel free to provide more details. Your feedback is valuable, and we want to ensure that your future stays meet or exceed your expectations. Thank you for taking the time to share your rating with us.Warm Regards

Dear Brian, I appreciate you taking the time to provide such detailed feedback about your stay. I'm genuinely sorry to hear about the issues you encountered. It's disappointing that we fell short of your expectations, and I apologize for any inconvenience caused.Rest assured, your comments will be shared with the relevant teams to address and rectify the shortcomings you've highlighted. We take your concerns seriously and will use this feedback to improve our services.If there's anything more you'd like to share or discuss, please feel free to reach out. We value your input and hope to have the opportunity to make it right on your next visit.Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused during your stay.Warm regards,

Dear Janez, Thank you so much for taking the time to leave us a perfect 5 out of 5 rating! We're delighted to hear that you had a positive experience with the bed, shower, and TV. However, we sincerely apologize for the inconveniences you faced with the missing amenities and room conditions.Your feedback is incredibly valuable to us, and we'll use it to address the areas that need improvement. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an even better experience in the future.If there's anything specific you loved about your stay or any suggestions you'd like to share, we're all ears. Thank you again for choosing our hotel, and we look forward to serving you better on your next visit.Best regards,