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Beoordelingen van Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 287 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 347 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 178 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 99 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 1001 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Helene, Vancouver

Zakenreiziger
Good enough for a short stay and for the price. The free breakfast foods were a great plus
4 nachten verbleven in april 2024
Reactie van Team Sandman op 28 apr 2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,

4/10 – Matig

Lucas

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Likely the worst London has to offer
5 nachten verbleven in april 2024
Reactie van Team Sandman op 28 apr 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.

10/10 – Uitstekend

Lorne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
2 nachten verbleven in april 2024
Reactie van Team Sandman op 24 apr 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay during our trip for a concert in London
1 nacht verbleven in april 2024
Reactie van Team Sandman op 23 apr 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024
Reactie van Team Sandman op 21 apr 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 – Uitstekend

Gil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Flexibility
1 nacht verbleven in april 2024
Reactie van Team Sandman op 20 apr 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

4/10 – Matig

Felix

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolute Catfish hotel disgusting
1 nacht verbleven in april 2024
Reactie van Team Sandman op 18 apr 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

8/10 – Goed

Gord and Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Team Sandman op 18 apr 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 – Redelijk

Carole

Reisde met een groep
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
1 nacht verbleven in april 2024
Reactie van Team Sandman op 15 apr 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 – Matig

Courtney

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
1 nacht verbleven in april 2024
Reactie van Team Sandman op 15 apr 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 – Ontzettend slecht

Shanel

Reisde met familie
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
1 nacht verbleven in april 2024
Reactie van Team Sandman op 15 apr 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 – Ontzettend slecht

Ashlee

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 – Ontzettend slecht

cassandra

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was not the hotel in the picture and it was definitely not what i expected
1 nacht verbleven in april 2024
Reactie van Team Sandman op 15 apr 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 – Redelijk

Chris

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 – Uitstekend

Cherry

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located within walking distance to many great food options.
2 nachten verbleven in april 2024
Reactie van Team Sandman op 15 apr 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

8/10 – Goed

Shauna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 – Matig

Janice

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room but you had to pay extra to park on the property
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, not very sound proofed rooms though.
2 nachten verbleven in april 2024
Reactie van Team Sandman op 10 apr 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

2/10 – Ontzettend slecht

Erin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 – Goed

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Hi Marie, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 – Matig

jaime

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Team Sandman op 17 apr 2024
Hi Jaime, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

2/10 – Ontzettend slecht

Chadia

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We always stay here. Not anymore. They now have pets staying. Multiple dogs barking all night running up and down the hall. People slamming doors laughing rowdy all night between 11pm-5am. Staff did nothing. Had to change my room because there were stains on the mattress and left over food on the nightstand behind the lamp. All they said was they will let the manager know. There are homeless people in the parkade and all around the area.
1 nacht verbleven in april 2024
Reactie van Team Allure op 8 apr 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

4/10 – Matig

Tony

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Team Sandman op 17 apr 2024
Hi Tony, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Team Sandman op 17 apr 2024
Hi Shawn, Thank you for taking the time to leave a review. We're glad to see you enjoyed staying with us. We hope to serve you better on your next stay.

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Team Sandman op 17 apr 2024
Hi Michael, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 – Goed

Kare

Reisde met familie
Positief: Netheid, personeel en service
Good times, up to see a play.
2 nachten verbleven in maart 2024
Reactie van Team Allure op 30 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

10/10 – Uitstekend

Christopher, Chatham

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Team Allure op 30 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

8/10 – Goed

Jessica, Etobicoke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Team Allure op 26 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

8/10 – Goed

Tosan

Zakenreiziger
T
1 nacht verbleven in maart 2024
Reactie van Team Allure op 25 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 – Uitstekend

Angele, Sudbury

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved that they had daily poker tournaments.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 26 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

8/10 – Goed

Josh

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was good for the price
2 nachten verbleven in maart 2024
Reactie van Team Allure op 24 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

8/10 – Goed

Natalie

Reisde met familie
Positief: Netheid
Convenient location, free parking, room is no frills but comfortable.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 24 mrt 2024
Thank you for taking the time to leave a review. We really appreciate your feedback on changes that we can do, and are pleased that you liked your stay. We hope to serve you soon on your next visit.

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Little sketchy around the property but other then that, great suits.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 4 apr 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

4/10 – Matig

Cheryl

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old, small rooms, too pricey for what you get, tap leaks in shower , small bathroom, bar fridge was wet in top section, parking garage unsafe, security guard doesnt move from his spot had to ask him to check out parking garage, over charged for early check in.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 24 mrt 2024
Thank you for sharing your experience. Please note any early check in before 11am is supposed to be charged one extra full night, however we dropped it to 70.00 for your convenience at 10:30am. Again thank you for your feedback to improve our service. We apologize for your bad experience with us and hope serve you better on your next stay with us.

8/10 – Goed

Kaylee

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Satisfied with this hotel for a business trip there.
1 nacht verbleven in februari 2024
Reactie van Team Allure op 22 mrt 2024
Thank you for taking the time to leave a review. We really appreciate your feedback and are pleased that you liked your stay. We hope to serve you soon on your next visit.

6/10 – Redelijk

Cosmos

Positief: Personeel en service
Great staffs
2 nachten verbleven in januari 2024
Reactie van Team Allure op 21 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our staff's service. Hope to serve you soon on your nest stay.

8/10 – Goed

ROBERTO

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
They are doing a huge to mantain the hotel, they need to change toilets to reduce water compsumtion a lot and i believe than a mechanism to have more light on the night, this will give you some level of modernity
1 nacht verbleven in maart 2024
Reactie van Team Allure op 21 mrt 2024
Thank you for taking the time to leave a review. We really appreciate your feedback on changes that we can do, and are pleased that you liked your stay. We hope to serve you soon on your next visit.

10/10 – Uitstekend

william

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean unit, roomier then most hotels. Friendly staff
1 nacht verbleven in maart 2024
Reactie van Team Allure op 22 mrt 2024
Thank you for taking the time to leave a review. We really appreciate your feedback and are pleased that you liked your stay. We hope to serve you soon on your next visit.

2/10 – Ontzettend slecht

Melissa

Reisde met familie
They should say on the site that this hotel is also a homeless shelter on the lower levels. The lobby is disgusting. Outside the building was not clean or pleasant and in the parking garage someone was doing crack.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 22 mrt 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

10/10 – Uitstekend

xiaofan

Positief: Voorzieningen
Good location.
2 nachten verbleven in maart 2024
Reactie van Team Allure op 16 mrt 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel location. Our hotel is in a prime area of downtown London, which gives easy access to all activities. Looking forward to serve you soon on your next visit.

6/10 – Redelijk

Terry

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Team Allure op 16 mrt 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you may have faced, and promise to serve you better on your next stay. Looking forward to your visit.

10/10 – Uitstekend

Johnathan

Positief: Netheid, personeel en service
fitness center was non existent
3 nachten verbleven in februari 2024
Reactie van Team Allure op 7 mrt 2024
Greetings from Allure Hotel and Suites! Thank you for the 05/05 rating! We are trilled to have met your expectations and it was our pleasure to make your stay enjoyable. Looking forward to hosting you again in the future.

10/10 – Uitstekend

Joel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Area around property is run down, lots of construction and had a homeless problem. People sleeping in the underground parking area and in public spaces around hotel. Felt unsafe walking to local venues and restaurants.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 7 mrt 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

8/10 – Goed

Natasha

Reisde met partner
Positief: Personeel en service, voorzieningen
Get what you paid for! Decent price for decent place! Staff were lovely & breakfast was pretty good!
1 nacht verbleven in februari 2024
Reactie van Team Allure op 7 mrt 2024
Good morning Natasha, we are delighted to hear that acknowledgement for the staff. Your feedback is valuable, and we appreciate you considering us a good vale. We look forward to welcoming you back!

2/10 – Ontzettend slecht

Stephen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel being used as a hostel, housing for homeless individuals. Felt very unsafe
2 nachten verbleven in februari 2024
Reactie van Team Allure op 5 mrt 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

10/10 – Uitstekend

Adrienne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so helpful and lovely
1 nacht verbleven in maart 2024
Reactie van Team Allure op 4 mrt 2024
Good morning Adrienne, we are delighted to hear that acknowledgement for the staff. Your feedback is valuable, and we appreciate you considering us a good vale. We look forward to welcoming you back!

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were super sweet, the room was comfortable and clean, though a little outdated. Overall good value and good location.
1 nacht verbleven in maart 2024
Reactie van Team Allure op 2 mrt 2024
Greeting from Allure hotel and Suites! We are delighted to hear that acknowledgement for the staff, comfortable room and found our location to be convenient. Your feedback is valuable, and we appreciate you considering us a good vale. We look forward to welcoming you back!

6/10 – Redelijk

Shawna, PORT ELGIN

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Giant spider in my room above the door which means its been there a while. Noticeable amount of hair on the bedside table. Wallpaper curling up in multiple areas on multiple floors. The snack machine did not work. Breakfast offering were passable but sub-par compared to most other hotels although the attendant was quick and pleasant. The amount of air freshener in the stairwell leading to the back parking lot was gag-making!
1 nacht verbleven in februari 2024
Reactie van Team Allure op 1 mrt 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

10/10 – Uitstekend

Sandi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pretty far from great dining. Limited restaurants.
2 nachten verbleven in februari 2024
Reactie van Team Allure op 1 mrt 2024
Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.