Deluxe suite, 1 slaapkamer | Een minibar, een kluis op de kamer, individueel gedecoreerd, een bureau

Beoordelingen van The Leonard Hotel

4 out of 5
The Leonard Hotel
15 Seymour Street, London, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 201 van 524 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 524 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 524 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 524 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 524 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Joris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Eventhough it has all of the esthetics of a Hotel the staff made it feel as inviting and welcome as if you came home. Great service and definitely worth a revisit :-)
2 nachten verbleven in juni 2023
Reactie van The Management op 7 jul 2023
Thank you Joris for the amazing review! It was a pleasure having you here.Hope to see you again soon.Best regards

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in december 2018

6/10 – Redelijk

Lindsey

Positief: Netheid, personeel en service
Facility was charming in an old fashioned way and I might stay again. The area is perfect next to Hyde park. But it felt a bit run down. The heater in the whole building was broken in a way I had to report rather than it being reported and solved for me (which it was, once reported).
3 nachten verbleven in april 2024

8/10 – Goed

Arthur

Positief: Netheid, personeel en service
2 nachten verbleven in november 2023
Reactie van The Management op 12 jan 2024
Thanks for the great review ArthurWe hope to see you again soon.Best regards

10/10 – Uitstekend

jill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing stay in London. Mostly due to this hotel. They were very accomidateing to my special needs(on crutches) on thy fly at check-in. The staff is super friendly and welcoming-not sure where all the few negative feedsbacks came from. We will stay again and we also will recommend to friends and family.
4 nachten verbleven in november 2023
Reactie van Thomas Renault, General Manager op 7 dec 2023
Thank you so much for the amazing review Jill!We are very touched by your kind comments.Glad to hear your stay went well.We hope to see you again soon.Best regards

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Lovely English hotel
1 nacht verbleven in november 2023
Reactie van The Management op 1 dec 2023
Thanks for the great review Pamela. Lovely having you back!Hope to see again soon.

8/10 – Goed

Philip

Positief: Netheid
The level of service was impeccable!
2 nachten verbleven in november 2023
Reactie van The Management op 1 dec 2023
Thanks for the great review Philip!Hope to see you again soon.

6/10 – Redelijk

Bjørn Campbell

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel suffer from lack of maintenance and partly also cleaning. Location is very good.
2 nachten verbleven in november 2023
Reactie van Thomas Renault, General Manager op 24 nov 2023
Thanks for posting your review Bjorn.Sorry to hear we have not met your expectations.We will endeavour to make it up to you next time.Best regards.

10/10 – Uitstekend

Hanne

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Sentralt og hyggelig hotell
hyggelig og personlig service fra resepsjonen. Tradisjonell engelsk stil, litt slitent men hyggelig. Vi hadde suite med 2 soverom, og det var bra for damer på tur. Sentral beliggenhet.
2 nachten verbleven in november 2023
Reactie van The Management op 17 nov 2023
Thanks for the great review Hanne! It was a pleasure having you staying with us.Best regards

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
This was my second stay would recommend this hotel great people location We had a suite was great for us all loads of beds and space very friendly and helpful 😀
2 nachten verbleven in november 2023
Reactie van The Management op 17 nov 2023
Thanks for the great review Marie! It was a pleasure having you staying with us.We hope to see you again soon.Best regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and friendly staff.
Clean and friendly. TV didn’t work which was frustrating when sat in the room all night.
1 nacht verbleven in oktober 2023
Reactie van The Management op 8 nov 2023
Dear guest,Our service provider experienced a signal failure. Please accept our apologies for the inconvenience caused.Kind regards

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very homely
1 nacht verbleven in oktober 2023
Reactie van The Management op 31 okt 2023
Thanks for the amazing review George!We hope to see you again soon.Best regards

10/10 – Uitstekend

Carlo

2 nachten verbleven in oktober 2023
Reactie van The Management op 26 okt 2023
Thanks for the great review Carlo!We hope to see you again soon.

6/10 – Redelijk

Amy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Front desk was not secured at night, we had a “delivery” person ringing our doorbell at 1am insistently. Was told free breakfast, but not accurate. While the rooms were large and spacious and bathrooms semi-updated, everything is very dated, windows not secure, very creaky floors.
1 nacht verbleven in oktober 2023
Reactie van The Management op 26 okt 2023
Thanks for your review Amy. I am not sure this was mentioned at the time of your stay. I am aware you had to leave early. Please be assured that our staff are under strict instructions not to give access to food deliveries to guests' bedroom. Our policy is in fact to call the guests to collect orders from reception. I can only apologise if someone rung your bell.I have checked your reservation which was made on the day of your arrival, and it is for room only, so breakfast was not included.I hope you now feel reassured.Best regards

10/10 – Uitstekend

Joe, Los Angeles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Andreea op 27 sep 2023
Thank you very much for your review and hope to see you again soon!Best wishes,The Leonard

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Andreea op 26 sep 2023
Dear guest,We are sorry that your stay was not pleasant but we hope that your next stay will be better, as we will try to improve our services!Best wishes,The Leonard Management

2/10 – Ontzettend slecht

Paul

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very Poor Value for a Hotel
Let’s just say it’s not going to be somewhere I stay ever again. I politely asked the hotel to fix the fan in my room as it sounded like a diesel generator, the tap which had dripped all night and the shower which unless it was on boiling hot made a banging noise, nothing got fixed. The room had food stains on the wall, the decor in the hotel is old and worn, etc. The staff I spoke to were nice but for the price I paid the value was significantly lower than I’ve experienced in London and I’ve stayed in cheaper hotels that were far better.
2 nachten verbleven in september 2023
Reactie van Andreea op 26 sep 2023
Dear Paul,We feel very sorry that your stay with us was not pleasant.All the problems were reported and will be fixed soon! Best Wishes,The Leonard Management

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Had great air conditioning.
2 nachten verbleven in september 2023
Reactie van The Management op 21 sep 2023
Thanks for the great review John. Glad to hear you appreciated the facilities. We hope to see you again soon.Best regards.

6/10 – Redelijk

saud

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel has a good location near Oxford Street, but the furniture is very old and dirty. The elevator broke down more than once during my stay at the hotel. The bathroom is very broken and old
4 nachten verbleven in september 2023
Reactie van The Management op 18 sep 2023
Dear Saud,We are very sorry to hear we have not met your expectations on this occasion and sincerely apologise.Our next refurbishment is expected to take place early 2024. We hope to make it up to you on your next visit. Best regards

10/10 – Uitstekend

Patricia

1 nacht verbleven in september 2023
Reactie van The Management op 31 okt 2023
Thanks for the amazing review Patricia!We hope yo see you again soon.Best regards

2/10 – Ontzettend slecht

Antony Robert

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Given the cost I was very disappointed with my room. Stuffy , cramped and uncomfortable. Air conditioning was noisy. Bathroom facilities inadequate. Access to room was poor.
2 nachten verbleven in juli 2023
Reactie van Andreea op 20 jul 2023
Dear Anthony, I am sorry to hear that! Hopefully next time you will have a better stay and we will try to fix all these issues!The Leonard Team

2/10 – Ontzettend slecht

Thomas

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lumpy camel like mattress...horrible!
3 nachten verbleven in juli 2023
Reactie van Andreea op 20 jul 2023
We are very sorry to hear that! Thank you for staying with us!The Leonard Team

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful English hotel. Not your typical chain hotel setting our rooms. Very close to Oxford St and Hyde Park. Highly recommend
4 nachten verbleven in juni 2023
Reactie van The Management op 7 jul 2023
Thank you Kenneth for the amazing review!It was a pleasure having you here.Hope to see you again soon.Best regards

8/10 – Goed

Sheila

Reisde met partner
Positief: Netheid, personeel en service
Convenience was great. Staff was super helpful. Room carpet could use some updating. The room and bathroom was a good size. I think you could do some updating but still have the London decor. If you have problems getting around you need to stay below the 5th floor. Elevator only goes to 4 and quite a few stairs especially if carrying luggage
4 nachten verbleven in juni 2023
Reactie van The Management op 7 jul 2023
Thanks for the great review Sheila!It was a pleasure having you here.Hope to see you again soon.Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Great - but bathrooms need a "refresh"
Fabulous stay at the Leonard. Great location and lovely, cozy feel to the hotel. Friendly, helpful staff as well. Only improvements would be a recommendation to "refresh" the bathrooms a bit. Paint was peeling and wallpaper was peeling as well. They need to tidy that up!!
1 nacht verbleven in juni 2023
Reactie van The Management op 7 jul 2023
Thanks for the great review!Hope to see you again soon.Best regards

6/10 – Redelijk

Kaila

I’ll just say, you get what you pay for. This is a more affordable hotel for the area so I didn’t have crazy high standards. But there was hair in the shower, a used cleaning rag on my dresser, and the room was very dated and not in a good way. I think the hotel just needs some TLC. I hardly saw staff while I was there, but they were friendly enough I suppose. The pro is that this is a great location within walking distance to a lot, but that was about it.
2 nachten verbleven in juni 2023
Reactie van The Management op 20 jun 2023
Dear Kaila,I am very sorry to hear we have let you down on this occasion. Please accept our most sincere apologies.Best regards

10/10 – Uitstekend

Winston

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accessible and convenient
2 nachten verbleven in juni 2023
Reactie van The Management op 12 jun 2023
Thanks for the amazing review Winston! Hope to see you again soon.Best regards

10/10 – Uitstekend

Gunilla

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2023
Reactie van The Management op 12 jun 2023
Thanks for the amazing review Gunilla!It was a pleasure having you here.Hope to see you again soon.Best regards

10/10 – Uitstekend

Mary

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van The Management op 6 jun 2023
Thanks for the amazing review Mary!We hope to see you again soon.Best regards

10/10 – Uitstekend

Desmond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very luxurious and yet, reasonably priced. The service is tip top, the room is perfect.
4 nachten verbleven in mei 2023
Reactie van The Management op 30 mei 2023
Thanks for the amazing review Desmond! It was lovely having you here.We hope to see you again soon.Best regards

4/10 – Matig

Joakim

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van The Management op 19 mei 2023
Sorry we could not meet your expectations, please feel free to contact us directly if you wish to add comments to your review.Best regards

8/10 – Goed

Lise

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
really nice hotel
A hotel right in the centre of London at a reasonable price and with a great service. the room was nice and large for a hotel room in Central London.
3 nachten verbleven in mei 2023
Reactie van The Management op 15 mei 2023
Thanks for the great review Lise.We hope to see you again soon.Best regards

10/10 – Uitstekend

Sarah

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
I had a single room which was small but very comfortable. Slightly larger than usual single bed which was really comfortable. Everything you could need arranged very well in such a small space - fridge, kettle, desk and chair, nice shower etc. staff really lovely.
4 nachten verbleven in mei 2023
Reactie van The Management op 15 mei 2023
Thanks for the amazing review Sarah! We hope to see you again soon.Best regards

8/10 – Goed

P

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
OK
Clean and welcoming. Decor a little dated. Good food at reasonable price.
1 nacht verbleven in mei 2023
Reactie van The Management op 12 mei 2023
Thanks for the great review!We hope to see you again soonBest regards

10/10 – Uitstekend

Galete

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff and very comfortable beds. We had a very enjoyable stay.
4 nachten verbleven in mei 2023
Reactie van The Management op 10 mei 2023
Thanks for the amazing review Galete!Glad to heat you enjoyed your stay with us.We hope to see you again soon.Best regards

10/10 – Uitstekend

Andrea

1 nacht verbleven in april 2023
Reactie van The management op 4 mei 2023
Thanks for the amazing review Andrea!We hope to see you again soon.Best regards

8/10 – Goed

Sarah

6 nachten verbleven in april 2023
Reactie van The Management op 4 mei 2023
Thanks for the great review Sarah. We hope to see you again soon.Best regards

8/10 – Goed

Roger

4 nachten verbleven in april 2023
Reactie van The Management op 15 mei 2023
Thanks for the great review Roger.We hope to see you again soon.Best regards

10/10 – Uitstekend

Ted

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was great. The staff could not be nicer.
5 nachten verbleven in april 2023
Reactie van The Management op 25 apr 2023
Thanks for the great review Ted! Glad to hear our staff made a lasting impression on you.Best regards

10/10 – Uitstekend

Katia

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Súper friendly staff, very helpful and kind. The ambience in the hotel is really nice. It’s a great location as well, very convenient. Rooms were as described and well laid out.
2 nachten verbleven in maart 2023
Reactie van The Management op 17 apr 2023
Thank you for your very kind review Katia!We hope to see again soon.Best regards

10/10 – Uitstekend

Marie

1 nacht verbleven in maart 2023
Reactie van The management op 27 mrt 2023
Thanks for the great review Marie!We hope to see you again soon.Best regards

4/10 – Matig

amani

Reisde met een groep
Negatief: Comfort kamer
the room very bad same price for new rooms but our room was very small and old furniture
6 nachten verbleven in maart 2023
Reactie van The management op 27 mrt 2023
Thanks for you review Amani.Please ask for a different room in the future, we will endeavour to accommodate this for you.Best regards

10/10 – Uitstekend

NADINE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van The management op 27 mrt 2023
Thanks for the great review Nadine!We hope to see you again soon.Best regards

10/10 – Uitstekend

Cen

2 nachten verbleven in februari 2023
Reactie van The Management op 8 feb 2023
Thanks for the great review Cen.We hope to see you again soon.Best regards

8/10 – Goed

DAVID

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in januari 2023
Reactie van The Management op 8 feb 2023
Thanks for reviewing your stay David.We hope to see you again soon.Best regards

2/10 – Ontzettend slecht

Karl

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The 2 bedroom suite, for which we paid an extortionate price, was dilapidated and filthy. The kitchen and bathrooms were filthy, grimy and mouldy. The carpets were filthy and the walls were stained. Couldn’t even remove our shoes. Nothing luxurious about it.
Reactie van Management op 6 jan 2023
Thank you for your review

10/10 – Uitstekend

Desiree

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly and helpful. Hotel and room are beautiful! Would definitely stay here again! Is a short walk to many dining options plus sites to see. Also close to the Marble Arch bus stop.
Reactie van Akvile op 23 dec 2022
Dear Desiree, thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay, our staff, and the location of the hotel. Best Regards, The Management

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, clean hotel, the bed was so comfy! Would stay here again!
1 nacht verbleven in december 2022
Reactie van Akvile op 12 dec 2022
Dear Julie, thank you for the review. We are glad that you enjoyed your stay and can't wait to welcome you back soon! Best Regards, The Management

4/10 – Matig

Brian

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Hotel is quite tired. Needs some sprucing up. Great location.
Reactie van Akvile op 5 dec 2022
Dear Brian, thank you for the review. Your comments have been taken on board. On the other hand, we are glad that you found the location suitable for your needs. Best Regards, The Management

8/10 – Goed

Jog

Positief: Personeel en service, comfort kamer
1 nacht verbleven in november 2022
Reactie van Akvile op 26 nov 2022
Dear Jog, thank you for leaving us the review, we are glad that you enjoyed your stay. Best Regards, The Management