Dagelijks ontbijtbuffet (GBP 7.95 per persoon)
Beschikbaarheid controleren

Beoordelingen van The Maitrise Hotel Edgware Road

3.5 out of 5
The Maitrise Hotel Edgware Road
346-348 EDGWARE ROAD, London, England

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 27 van 216 beoordelingen" "
Gastenscore: 8 - Goed. 51 van 216 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 216 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 216 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 216 beoordelingen" "

7,2/10

Netheid

6,8/10

Personeel en service

7,0/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het was beter dan wij verwacht hadden. Wij misten wel een klein koelkasje
3 nachten verbleven in april 2019
Reactie van Katherine - Receptionist op 5 mei 2019
Thank you for your feedback, it is much appreciated.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
De hotel lobby is gewoon een winkel. Het is een koffietent. Liep er eerst gewoon langs. Vervolgens gingen we met de lift naar de kamer. Dat zag er opzich wel goed uit. Tot de deur open ging en ik in een mini kamer van 8 m2 kwam. Je kon amper langs het bed lopen en de deuren en muren waren smerig. Allemaal vlekken. In de douche zat schimmel, de kraan zat los en er was geen toiletborstel aanwezig. Volgende keer zou ik hier niet meer slapen.
2 nachten verbleven in januari 2019
Reactie van Katherine - Receptionist op 9 jan 2019
Thank you for your review. We're sorry to hear that you did not enjoy your stay at our hotel. We are a small hotel of 21 rooms. We have an on-site coffee shop so that we can provide our guests with breakfast and snacks but it is also open to the public at certain times of the day. There is a large Maitrise Hotel sign outside the building. Apologies if you were disappointed with your room. Had you made the staff aware of this we may have been able to move you to another one more to your liking.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
Hotel dicht bij alles bezienswaardigheden. Centraal gelegen en met een goede aansluiting op de metro.
5 nachten verbleven in juli 2018

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Triest
Kamers zijn verschrikkelijk Er zat geen raam in,niks. Omdat de eerste ook nog klein was kreeg ik het er benauwd van. Op verzoek een andere kamer gekregen. Deze was ruim maar ook zonder raam. Dat zie je nergens als je de foto's ziet. Verder doet het personeel zijn uiterste best. Schoon kon ik de kamers ook niet echt noemen. Het ontbijt war oké.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Small hotel, clean and reasonably priced. However no window in the room.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Kathrine

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2020

10/10 – Uitstekend

Sabrina

Negatief: Netheid, comfort kamer
4 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
This place isn't a hotel, but rather a cafe. Also rooms do not have windows, and rather noisy.
4 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The staff was phenomenal! We were told the only room left in the entire hotel was downstairs in the basement.. this requires us to take an elevator down to the basement and it smelled when we got to the landing. The room was clean however was tiny.
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Giuseppe, Reggio Calabria

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottima posizione vicino alla metro e personale eccellente
3 nachten verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Dont expect to get any sleep
This is by no measure a four-star hotel. We got a room in the basement, meaning now window. The room was small, but for London that is to be expected. Unfortunately, the room was poorly insulated. Every time the room next door closed their door, we could clearly hear it. That is not a problem during the day but during night when you want to sleep it is not good. Stayed there for five nights, and we woke up at least a few times every night. The staff was nice, and the place was clean, but don’t expect a full night sleep.
4 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
Ottima posizione a 200 metri a piedi dalla fermata Edgware Road
4 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Clean but tiny - wouldn’t stay again
After reading previous reviews I was aware that we may get a room without a window, however we arrived at the hotel too early to check in but we asked to leave our cases so we could explore. We also asked if there was a room with window available and we were told by 2 people that yes there was and that they would give us that room. We arrived back shortly after 2pm to be told we were in the basement in a room with no window. The room was clean but tiny and the toilet very rarely flushed properly and kept running constantly which is annoying to listen to when you’re trying to sleep. There are tea and coffee sachets with a kettle but no milk. We bought some milk from the nearby shop. The hotel is based in quite a busy cafe, so you often have to wait in a queue to speak to staff. The staff were polite and our room was clean however I would not choose to stay here again. I believe there are better hotels for the price we paid.
2 nachten verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ho scelto quest'hotel aspettandomi una struttura a 4 stelle, in realtà mi sono trovata in una stanza senza finestre, con il rubinetto del lavandino totalmente staccato, era appoggiato. La doccia aveva il gancio della doccetta che si muoveva. Il letto era una piazza e mezza, i dettagli della stanza lasciati al caso, come il pavimento che faceva rumore ecc. La presa solo da una parte del letto. Negli opzional della camera c'era l'asse ed il ferro da stiro... non c'era niente. La saponetta è arrivata il giorno dopo, ho trovato solo due barattolini con lo shampoo che mi sono bastati fino alla fine della vacanza: 3 gg. La confezione della saponetta... rimasta vuota e aperta dove l'avevo lasciata. Nessun frigo bar in camera. Però c'era la cassaforte e il fono per i capelli. 😉
3 nachten verbleven in december 2019
Reactie van Lucrezia op 22 dec 2019
Dear Guest, we are sorry to hear you didn't enjoy your stay. Unfortunately yes, we have rooms without windows, as it's specified on the website. It is a busy hotel in central London and it requires a high level of maintenance which we try to maintain. We have iron and board available upon request, as well as more soap and shampoo. Our reception works 24hrs and we are always happy to help our guests in the coffee shop if water or drinks are requested. Thanks for your honest review. Best regards, Reception Team

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Good location
No window in my room!
1 nacht verbleven in november 2019
Reactie van Maitrise Hotel Reception Team op 8 dec 2019
Dear Malcolm, thanks for staying with us and thanks for your honest review. We are sorry for any inconvenience caused. Our goal is to do all the best for our guests and we really hope you saw and appreciated our commitment during your stay. Best regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Von einem 4 Sterne-Haus hatten wir eine andere Erwartung. Zimmer ohne Fenster ist ein No-Go... Personal war sehr freundlich, machte den Zimmertausch auch möglich. Sehr klein, sehr laut, aber Anbindung an ÖPNV super.
3 nachten verbleven in november 2019
Reactie van Team Reception op 1 dec 2019
Thanks for staying with us and thanks for your honest review. We at Maitrise Hotels Group use your feedback toward the training and development of our team members. We are sorry about any inconvenience encountered, but we hope these little issues didn't spoil your stay. Best regards.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn't like the fact that the room we had didn't have any windows. Other than that the stay was excellent
1 nacht verbleven in november 2019
Reactie van Team Reception Maitrise Hotel op 20 nov 2019
Thank you for provide us with your valuable feedback, it is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in oktober 2019
Reactie van Alice op 23 nov 2019
We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Please let us know when you are planning to come back and we would ensure that you are delighted with our passion for hospitality. From all of us at the Maitrise Hotel Edgware Rd - London, we are looking forward to your next stay with us. Best Regards

6/10 – Redelijk

therese

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Room in basement
Fantastic breakfast and service from the staff , that however can not make up for a very small room whiteout windows in a cramped basement!
3 nachten verbleven in oktober 2019
Reactie van Team Reception Maitrise Hotel Edgware Road op 20 nov 2019
We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Die Zimmer waren sehr klein, geputzt wurde offenbar gar nicht, lediglich das Bett wurde gemacht und die Badetücher gewechselt. Zudem war gegenüber vom Hotel eine Baustelle und es war allgemein sehr lärmig.
6 nachten verbleven in oktober 2019
Reactie van Team Reception - Maitrise Hotel op 20 nov 2019
Thank you very much for staying in our hotel. Your feedback is really important to us. We are really sorry that your stay was compromised by the noise from the street. Hope to see you again. Best regards

6/10 – Redelijk

Anja

4 nachten verbleven in oktober 2019
Reactie van SARA op 23 nov 2019
We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Please let us know when you are planning to come back and we would ensure that you are delighted with our passion for hospitality. From all of us at the Maitrise Hotel Edgware Rd - London, we are looking forward to your next stay with us. Best Regards

8/10 – Goed

Anne-Lise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2019
Reactie van Team Reception - Maitrise Hotel Edgware Road op 1 dec 2019
We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team. We hope to see you again soon and thank you again!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Zimmer besteht nur aus bett...Frühstücksbüffet sehr überschaubar. Die einzigste klobürste die es gibt besitzt der roomservice und wenn man fertig geputzt hat wird diese auf dem teppichboden abgelegt....
3 nachten verbleven in september 2019
Reactie van Team Reception - Maitrise Hotel Edgware Road op 20 nov 2019
We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in september 2019

4/10 – Matig

hugo

Positief: Netheid
Negatief: Comfort kamer
Décevant
De gros soucis lors de ce séjour , une chambre sans fenêtre et sans eau le premier soir .
2 nachten verbleven in september 2019
Reactie van Team Reception - Maitrise Hotel Edgware Road op 20 nov 2019
We are sorry that your experience with us was not the best one the first night. We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.

8/10 – Goed

William

Positief: Personeel en service, comfort kamer
Decent value
This was serviceable. Everything is expensive I. This city. That being said it was a decent value. There was a/c, tv with a bunch of channels and working WiFi. The rest was mediocre but I booked last minute and it was a life saver.
4 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Booked the hotel for a short overnight stay, due to its proximity to Paddington Station (15 minute walk) to catch the Heathrow Express. The room was on the lower level, so it had no windows or any natural light. The room was clean and spacious. The staff were friendly and helpful. The hotel reception is in a cafe, so can get a little cramped when checking in and out and if you are leaving your bags in storage, I'd recommend waiting until the staff have put them away downstairs. The hotel is located on Edgeware Road, where it is predominantly middle eastern shops and restaurants. If the middle east experience is not for you, a 20-30 minute walk will get you to Oxford Street, Marble Arch and Hyde Park. I'd recommend this hotel if you were after a reasonably priced short stay.
1 nacht verbleven in september 2019

10/10 – Uitstekend

Nathakumar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2019

8/10 – Goed

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service, friendly staff, lovely breakfast and coffee
3 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019

4/10 – Matig

Romain

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Insonorisation néante
Hotel bien situé ( 50m du metro ). Chambre propre et personel agréable. Par contre chantier en cours en face de l’hôtel (je suis conscient que l’hôtel n’y peut rien du tout mais il faut savoir que les ouvriers travaillent du lundi au samedi a partir de 8:00 donc bruits de chantier des 8:00...) Le gros point noir de l’hôtel et l’insonorisation des chambres, que ce soit avec l’extérieur où on entend comme ci nous étions dans la rue ( une sirene de pompier ambulance ou police toutes les 5 minutes sans exagérer de jour comme de nuit...), ou avec les parties communes de l’hôtel. Nos voisins de chambres sont rentrés en pleine nuit et nous avons été reveillés par le bruit de l’ascenseur et de la porte de leur chambre. Pour un hotel 4 etoiles je m’attendais à beaucoup mieux. Je ne recommande pas cet établissement
3 nachten verbleven in augustus 2019
Reactie van Rudra - GM Maitrise hotels Ltd op 29 aug 2019
Dear Romain, Cannot thank you enough for your feedback. All the things you mentioned is actually negatives of the hotels positioning at the heart of central London. Even if the windows are double glazed if someone is a light sleeper pin drop silence is something which you cannot get in any hotel in this location since central London is a 24/7 busy. Best Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2019
Reactie van Katherine - Receptionist op 17 jul 2019
Thank you so much for your rating. We're glad that you enjoyed your stay at our hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice
What can I say? Staff was great! Location was close to tubes. Room was small but clean. I liked the rain shower head. Nice room for the price.
4 nachten verbleven in juni 2019
Reactie van Katherine - Receptionist op 10 jul 2019
Thank you so much for your review. We're glad that you enjoyed your stay at our hotel and we look forward to welcoming you back.

6/10 – Redelijk

Milan

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2019
Reactie van Katherine - Receptionist op 22 jun 2019
Thank you for your rating.

4/10 – Matig

Geverifieerde reiziger

Negatief: Comfort kamer
Publicidad engañosa
No busquéis la típica entrada de un hotel de 4 estrellas porque no lo encontraréis. La es una mesa pequeña al final de la barra de una cafetería. Lo malo de la habitación y el baño es que no tienen ventanas y no estaba indicado cuando hemos reservado la habitación (hace 3 meses...). El baño no funciona bien. No es un hotel 4 estrellas !!!! Lo bueno es que la habitación es tranquila y hemos dormido bien. Positivo: En el hotel hay disponibles buenos mapas de Londres.
2 nachten verbleven in juni 2019
Reactie van Katherine - Receptionist op 22 jun 2019
Thank you for your review. We are a small hotel of 21 rooms. The rooms on the lower floors do not contain windows. There is no way of knowing 3 months in advance whether or not it will be possible to allocate a particular guest a room containing windows but, if you request this at the time of booking, we will try and accommodate you. We are glad the you found the room quiet and were able to sleep well and that you found the tourist map helpful.

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Trip to London.
3 nachten verbleven in mei 2019
Reactie van Katherine - Receptionist op 8 jun 2019
Thank you so much for the high rating. We're glad that you enjoyed your stay at our hotel and we look forward to welcoming you back here on your next visit to London.

8/10 – Goed

Linnea

Positief: Netheid, personeel en service
Prisvärt och helt ok. Väldigt fräscht badrum. Nackdelar var att det var något lyhört och saknades fönster. Men härlig service och bra läge!
3 nachten verbleven in mei 2019
Reactie van Katherine - Receptionist op 8 jun 2019
We were fully booked on the day of your arrival so we did not have any rooms containing windows available. However, we are glad that you enjoyed your stay at our hotel.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Curtains not secured properly ie hooks loose. Toilet very close to wall and towel rail. Room a bit cramped but otherwise comfortable for a one night stay
1 nacht verbleven in mei 2019
Reactie van Katherine - Receptionist op 8 jun 2019
Thank you for staying at our hotel and for letting us know about the loose curtains on check out. The problem has now been rectified.

2/10 – Ontzettend slecht

Klarna

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotell-tilbakemelding
Hotellrommet lå litt for nære kjøkken og resepsjon så vi hørte mye lyd. Strømmen gikk i første rommet, så vi måtte bytte rom. I det nye rommet så virket ikke toalettet. I tillegg så var det for varmt på rommene og air-condition virket dårlig.
3 nachten verbleven in mei 2019
Reactie van Katherine - Receptionist op 15 mei 2019
Apologies for the fact that there were electrical problems in the original room allocated to you which necessitated a room change. The power outage happened on the day of your arrival and has now been resolved. We moved to you the room next door as soon as the problem was reported to us. This was a free upgrade to a larger room. Our staff would have been happy to explain how to use the air-conditioning, if asked, and they would also have dealt with the faulty toilet had they been informed. Thank you for your feedback.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottima posizione vicino alla metropolitana , camera molto piccola ma completa di tutto , cassaforte , phon , bollitore e set di cortesia. Consigliato
3 nachten verbleven in mei 2019
Reactie van Reception op 8 mei 2019
We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was much better than expected! Staff really friendly, and coffee in their cafe was great
1 nacht verbleven in april 2019
Reactie van Reception op 29 apr 2019
Thank you for your review. We're glad you enjoyed your stay at our hotel. Kind regards

10/10 – Uitstekend

Ana Isabel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
___
___
3 nachten verbleven in april 2019
Reactie van Katherine - Receptionist op 18 mei 2019
Thank you so much for your feedback and for staying at our hotel.

8/10 – Goed

Maija

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2019
Reactie van Reception. op 20 mrt 2019
Thank you for the review. Kind Regards.

4/10 – Matig

Mark

Let down
Rooms were very small, did not feel like a hotel.
3 nachten verbleven in januari 2019
Reactie van Katherine - Receptionist op 5 feb 2019
We're sorry that you were disappointed by the size of your standard double room. We are a small hotel of 21 rooms so space is somewhat limited. However, we also have superior double rooms that are more spacious.

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in januari 2019
Reactie van Katherine - Receptionist op 27 jan 2019
Thank you for your review. We're glad you enjoyed your stay at our hotel.

8/10 – Goed

Chris, Velbert

Positief: Netheid, personeel en service
Nettes kleines Hotel inmitten von Paddington. Fußläufig gut erreichbar: Underground, Oxfordstreet, Notting Hill, Madame Tussaud.
3 nachten verbleven in januari 2019
Reactie van Katherine - Receptionist op 25 jan 2019
Thank you for your review. We're glad you enjoyed your stay at our hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2019
Reactie van Katherine - Receptionist op 24 jan 2019
Thank you for your review. We're glad you enjoyed your stay at our hotel.