Executive tweepersoonskamer, 1 kingsize bed, uitzicht op binnenplaats | Terras
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Beoordelingen van The Mandrake

5 out of 5
The Mandrake
20-21 Newman Street, London, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 153 van 225 beoordelingen" "
Gastenscore: 8 - Goed. 36 van 225 beoordelingen" "
Gastenscore: 6 - Redelijk. 14 van 225 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 225 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 225 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Nigel

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointing
For a hotel that has only been open around five years I do not think the rooms are wearing well. There was mold in the shower, the taps in the bathroom washbowl were lose, the plug in the sink did not work. For a hotel costing this much I expect a decent steam iron in the room and not just a cheap hot plate. There was coffee making facilities in the room and the fridge was well stocked with alcohol...but no milk, creamer or even powder for my coffee. Also no full length mirror in the room except the door to the bathroom but the bed was right next to it which made it useless as a mirror. All the staff were friendly and helpful but the overall experience was disappointing.
2 nachten verbleven in juli 2023
Reactie van Nazz op 20 aug 2023
Hi Nigel, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback and I’m happy to hear you found our staffs were friendly and helpful.I’m disappointed however to hear that you felt that our service wasn’t up to scratch. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our team. We work really hard to give our guests the finest experience possible, however we will try our best to accommodate our guest requests. Furthermore, I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honoured to host you again.Sincerely, Nazz and The Mandrake Tribe

8/10 – Goed

Roos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unieke kamers en interieur, alleen meer voorzieningen verwacht
3 nachten verbleven in oktober 2022

10/10 – Uitstekend

Ivan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
definitely one of my favourite
Unique intérieur, super friendly staff, excellent bar with great atmosphere in the evening, excellent location for shopping. The standard room is a bit too small but this is not an exception in London
1 nacht verbleven in januari 2020
Reactie van Danilo op 13 jan 2020
Dear Ivan, Thank you for taking the time to share your feedback and so glad that you loved it!! See you soon at the Mandrake.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
c
6 nachten verbleven in februari 2024

10/10 – Uitstekend

Trisha, West Fargo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
What a fabulous hotel- room was very comfortable and big for a London hotel
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Tom

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Dissapointing experience.
Over the weekend, the Mandrake transforms into a bar/club with accommodations situated above it. Unfortunately, our stay was marred by subpar service and a lack of attentiveness, exacerbated by concurrent events on both Friday and Saturday nights. Prospective guests should exercise caution and verify event schedules during their stay, as hotel guests do not receive preferential treatment over walk-in bar customers. It is advisable to secure a reservation for a table in the bar in advance. The staff's performance left much to be desired; they engaged in unnecessary disputes, such as contesting the absence of a bottle opener in our room instead of promptly providing a replacement. Furthermore, I encountered difficulties gaining entry to the bar on two occasions due to wearing an outdoor coat and hat in frigid -2°C weather. Our experience in the Terrace room was underwhelming, considering its petite size relative to the associated cost. Additionally, the absence of room service for food further detracted from the overall appeal of our stay. We will not be returning.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Alva

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Små sängar. Ingen utlovad dryck på rummet. Inte välstädat. Stökigt i receptionen vid incheckning
1 nacht verbleven in november 2023

6/10 – Redelijk

Rachel

2 nachten verbleven in november 2023

10/10 – Uitstekend

Bruce

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023

10/10 – Uitstekend

Phil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Putting the record straight
Stay was fine , slept like a log in the big bed , English breakfast was good quality ingredients, eggs were clearly free range After making the booking I read the reviews, which were mixed , which made me a little concerned …. As we generally only stay in 5* hotels , and don’t normally feel a need to leave a review as they are what you expect However on this occasion I feel that it is only right that we comment The hotel is privately owned and a one off boutique, which is decorated in all areas with original one off furniture and fine art , it is NOT your usual travel lodge magnolia blandness . There is even live music in the later part of the week evenings The staff were welcoming, taking our bags to our rooms and showing us around , the lady who checked us both in and out also explained before checking in, that if we were to wanted complete quiet in our room towards the end of the week she would choose our room carefully for us We have already decided to stay at the mandrake when in London next month P.s. if you want to stay a in a hotel with character stay here , if not … not book it
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Poulina

3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kelly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, loved my stay. The hotel bar is a vibe. Would stay again.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Melissa

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel I’ve ever stayed in
This is not a 5 star hotel by any stretch of the imagination. It was dirty, smoky and old, and attracted some of the most undesirable people in London. Music was blaring all night on Friday and Saturday and they left me a nice little inexplicable charge on my credit card after I left despite the fact, I did not order anything at all during my stay there. In fact, even if I wanted to order some thing it would not be possible because the phone never worked in the room. Horrible place.
5 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Ilene, New York

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was not aware that this hotel is an “adult party” hotel. There is paraphernalia in the rooms and the rooms are small and unappealing. If you are into adult partying etc, that’s great but it would have been nice to know that was the theme of the hotel.
3 nachten verbleven in september 2023

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Mandrake is a stunningly fitted-out hotel, with exceptional and distinctive decoration and artwork. The staff are wonderful. The cocktails are exceptional. The atrium garden and the lounge areas in it are gorgeous.
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Alan

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nightclub with rooms.
Atrocious stay. Zero sleep. It’s a nightclub with rooms and management don’t care about it. Wish we’d read the reviews first. Other people leaving the hotel saying the same at reception. There seems to be a standard script - because what we were told and what we were offered mirrored the previous reviews (not to mention promises reneged on too). Absolutely the worst hotel decision I’ve made in years.
2 nachten verbleven in september 2023

4/10 – Matig

Brian

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Hotel is fine and quirky but very rough around the edges: door handle was falling off, lift ceiling hanging down, sinks were leaking, there was a high pitched tone that persisted all night. Took me 40 mins to get a breakfast which was incorrect relative to my order - when I pointed this out, the waitress laughed (likely was not even listening) Quite disappointing - would recommend using other 5* hotels in the area over this one
1 nacht verbleven in september 2023

4/10 – Matig

Amritpaul

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty and small rooms. Rooms smell of cigarettes and weed.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Hotel
Flawless service, all staff were very welcoming & professional throughout our stay Beautiful hotel and room Will return one day for sure
1 nacht verbleven in september 2023

10/10 – Uitstekend

Roksolana

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Amazing people and loved the style of the hotel ! Perfect for London vacation
4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Paul

Reisde met partner
Negatief: Personeel en service, voorzieningen
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Josh

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Incredible in every way. Cannot wait to stay again.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rupert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A well kept secret in London, very unique hotel with an amazing restaurant and bar, nice rooms and a boho vibe.
1 nacht verbleven in augustus 2023
Reactie van Nazz op 20 aug 2023
Hi Rupert, we are thrilled that you enjoyed your time with us. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We would love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

8/10 – Goed

George

Positief: Netheid
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Emilio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Experiencia Emilio
El hospedaje en el hotel fue una gran experiencia, que sobrepasó nuestras expectativas, el hotel lo recomiendo altamente, todo el personal que labora en el hotel siempre fue muy amable y nos ayudó en todo
5 nachten verbleven in juli 2023
Reactie van Nazz op 20 aug 2023
Hola Emilio, Muchas gracias por tomarte el tiempo de publicar una reseña.Estamos muy contentos de saber que disfrutó de su estadía con nosotros, y el personal amable fue lo más destacado. Estamos orgullosos de brindar un excelente servicio y estamos encantados de haber podido cumplir con sus expectativas.Gracias de nuevo por sus amables palabras. Esperamos darle la bienvenida pronto en The Mandrake.Saludos cordiales,Nazz Chowdhury (ejecutivo de relaciones con los huéspedes) y el equipo de The Mandrake.

6/10 – Redelijk

Erik

3 nachten verbleven in juli 2023

10/10 – Uitstekend

Stephen Gerrard

1 nacht verbleven in juli 2023

6/10 – Redelijk

Simon

5 nachten verbleven in juni 2023

10/10 – Uitstekend

Wade

2 nachten verbleven in juni 2023

10/10 – Uitstekend

geoffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent and unusual hotel with superb bar and food! If you love seafood you will love the hotel !
2 nachten verbleven in juni 2023
Reactie van Nazz op 20 aug 2023
Hi Geoffrey,We are thrilled that you enjoyed your time with us and I’m happy to hear you found F&B superb. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards,Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

10/10 – Uitstekend

Abdel-qader, Cape Girardeau

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great vibes
2 nachten verbleven in april 2023

10/10 – Uitstekend

Christopher

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Alastair

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Chelsea, Austin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very unique hotel. Staff was very welcoming and helpful even when my Expedia reservation was not on file with them. Easy check in otherwise. Lots of interesting touches in the rooms.
Reactie van Nazz op 20 aug 2023
Hi Chelsea, We are thrilled that you enjoyed your time with us and I’m happy to hear you found our staffs welcoming and helpful. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury ( Guest Relations Executive) and The Mandrake team.

10/10 – Uitstekend

Paul

1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

Sophie

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Overpriced, tacky, loud, bad service
Unique and immersive experience? If that means loud music all night, terrible service, small rooms with tacky decor and a broken bathroom door then I would agree. It was not what I was looking for from a ‘luxury’ hotel stay. Book with caution. Live DJ at the weekend and the bar gets packed. They need to decide if they are a hotel or a nightclub. Our room was directly above the DJ booth, despite telling reception that we had booked for a night away from our baby we had to move rooms as it was so loud. We had a tiny bathroom with a sliding door that was wedged open and wouldn’t close. The bar service was not what you would expect from a luxury london hotel, or a Soho bar, they didn’t even wipe the tables. Not worth the money.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Steven

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Amazing staff. Great location. Clean rooms just no amenities like steam room or gym.
3 nachten verbleven in februari 2023
Reactie van Nazz op 20 aug 2023
Hi Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and friendly staff were particular highlights. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. Thank you so much for your kind words. We very much look forward to welcoming you back soon at The Mandrake.Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really lovely hotel. My only criticism is that the bathroom did not have a door seaparting it from the bedroom (the sliding door had been removed)
1 nacht verbleven in februari 2023
Reactie van Nazz op 20 aug 2023
Hi Robert, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback. Please let me apologise for the maintenance issues you had experienced during your stay. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our maintenance team. I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nazz Chowfhury(Guest Relations Executive) and The Mandrake Tribe

8/10 – Goed

Paolo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2022

10/10 – Uitstekend

Kirsty

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Place to Party
Amazing hotel if you’re partying! If you’re looking for a quiet, relaxing stay book elsewhere. We booked to stay over after a wedding and joined their epic Halloween Party which continued until 3am. If we’d have tried to sleep any earlier it would have been impossible as the room 3 window over looks the DJ box. There was also no outside window so no natural light, despite this being advertised as a ‘light room’. It fit the purpose but would not stay again unless we were partying.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Alistair

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful friendly staff everywhere. Fantastic chilled, creative atmosphere, great people, food, drinks and music. Thank you 🙏
1 nacht verbleven in september 2022
Reactie van David op 27 sep 2022
Dear Michelle,Many Thanks for your review and comments.We are glad to read that you enjoyed your stay and immersed yourself into, the Mandrake and its vibe. We look forward to welcoming you back to the Mandrake.Regards,David

8/10 – Goed

Megan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hip spot with mystique, but price is perhaps a bit hyped unless you really want to take advantage of the cool bar and restaurant scene. Rooms are tiny but quiet (in terms of street noise) and dark which was nice after a long flight—however, you can hear voices easily in the hallways and our neighboring guests were rudely loud and drunk in the wee hours, speaking at very loud volumes in the hallway. Bed was ok, shower was amazing! Shower was probably the best part. Breakfast was ok, nothing memorable and a simple menu but the English breakfast was satisfying. However, the waitress told us the 5 pound orange juice was fresh squeezed but it was absolutely not, it was from concentrate. The front desk staff, porters, and room service staff were very cordial and friendly and we appreciated their service.
1 nacht verbleven in september 2022

8/10 – Goed

Ellen L

Reisde met familie
Positief: Netheid
Was too dark in the entry way.
1 nacht verbleven in augustus 2022
Reactie van David op 27 sep 2022
Dear Ellen,Thanks for your feedback. Yes, the Portal is dark but this is designed this was so as to create a disconnect from the Streets of London to the tranquility of The Mandrake itself.We hope you enjoyed the other aspects of the Mandrake.Regards,David

10/10 – Uitstekend

brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in augustus 2022
Reactie van David op 27 sep 2022
Dear Brian,Thanks for your score. We are pleased to see that it was a stay you will remember.Regards,David

10/10 – Uitstekend

Cristina

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Shaun

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are really welcoming and friendly. This was our second stay and will definitely stay again.
2 nachten verbleven in augustus 2022
Reactie van David op 27 sep 2022
Dear Shaun,Many Thanks for your feedback from your recent visit with us. We look forward to welcoming you back soon.Regards,David