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Beoordelingen van The Sumner

4 out of 5
The Sumner
54 Upper Berkeley Street, Marble Arch, London, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 295 van 655 beoordelingen" "
Gastenscore: 8 - Goed. 246 van 655 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 655 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 655 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 655 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel
Uitstekend hotel dicht bij de winkels. Kamer goed schoon en netjes. Goede service en prima ontbijt. Heerlijk voor een paar dagen Londen.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kleinschalig, zeer goed hotel
Kleinschalig zeer goed hotel met uitstekende service. Centrale ligging bij winkels.

4/10 – Matig

Adriana

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property is in a great neighborhood, the staff is friendly and offer a good service, The elevator does not work, and it seems they have no intention on fixing it, so consider carrying your luggage many stairs up and down. I really consider that the property needs an important reformation. The rooms are tiny and need a change in furniture and carpeting.
3 nachten verbleven in april 2024

6/10 – Redelijk

Hicham

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

8/10 – Goed

Laith

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable homely setting. Lovely staff.
1 nacht verbleven in april 2024

4/10 – Matig

Emily

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Abdulhadi

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

William

Reisde met partner, Reisde met familie
Positief: Voorzieningen
The hotel is quite close to Marble Arch underground in a nice area. They upgraded our room and gave us free breakfast since we had a 4th floor walk up. The staff were friendly.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Adam, Barton upon Humber

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

4/10 – Matig

Simon, Greenwich

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
the place was freezing. The radiator would emit smell when turned on. The staff couldn't solve the problem. The Chair was soiled and worn out. Definetely not a 4 star feeling.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Jacob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a lovely stay staff could not do enough to help very friendly, property just a couple mins walk from Marble Arch and tube nice area
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Flora, Pompano Beach

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They told my room was on the 3rd floor but both lifts were broken, and will not be fixed during my stay. Managed to get a room in the basement. No lift, television didn’t work, when I told them about the TV, the answer was, “We know” rooms were like a b&b not a hotel
2 nachten verbleven in februari 2024

8/10 – Goed

Adrian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location, location, location
Decent but unremarkable town house hotel. Nice lounge area. Brlliant location
1 nacht verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Yuck
Pokey hotel. Lift doesn’t work. Booked a shower\tub combination but got a shower without a tub. Carpets in the room were filthy. Bathroom stunk like an open sewer.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unique atmosphere and cosy rooms. This hotel offers experience you cannot get from a big hotel chain. Lovely place, great location.
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Kahori

4 nachten verbleven in januari 2024

8/10 – Goed

Flora E, Old Toronto

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not perfect but deserving of 5 Stars for the staff, the Georgian charm, and the location. The staff was very accommodating and helpful. The lift wasn’t working (apparently hasn’t been working for a while) but our bags were carried up for us. We needed a cab a couple of times and asked the desk manager to arrange it and it was there right on time. Nice coffee shop around the corner. Marble Arch bus stop 4 minute walk away. When we return to London it will be the Sumner again!
5 nachten verbleven in december 2023

8/10 – Goed

Danielle

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Sadly the lift was broke and I was at the top of the building, but the staff were a great help. There was an issue with the heating in the room, but the staff tried their best to heat up the room, it wasn’t as warm as I’d of liked and was very noisy.

4/10 – Matig

Birgitte

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not happy
The elevator didn't work. No offer to carry luggage up five floors. The TV didn't work, and what there was was lousy water pressure. I asked the service to look into it, but got no feedback that they had tried, and there was no change in the TV or water pressure.
3 nachten verbleven in november 2023

8/10 – Goed

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

8/10 – Goed

Roger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our third time staying at the Sumner. The elevator was out of order the whole time we were there. I hope they get it fixed. The room was very comfortable and clean. I really like the quiet neighborhood and proximity to the tube.
8 nachten verbleven in november 2023

10/10 – Uitstekend

Arash

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff
Great service manages to get me a room earlier. Very friendly!
1 nacht verbleven in november 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Comfort kamer
No hot water in the morning! Lift was not working! Staff were lovely human beings though!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Tim

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A lovely boutique hotel. Staff outstanding. Room excellent. Good value. A hidden gem.
1 nacht verbleven in november 2023

8/10 – Goed

Sophia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Katherine

Positief: Personeel en service
The staff is very jelpful. However there are many areas thst rewuire attention. The lift was not working for the 5 dsys of my dtsy. The vurtains were torn and stained. The moldings were damsged and needed re-painting. At this price point it was mot a hood value.
5 nachten verbleven in oktober 2023

6/10 – Redelijk

Oksana

Positief: Personeel en service
Negatief: Comfort kamer
Good location and in principle it was not a bad room. But, the room had a very strong smell of cigarettes. At night someone was banging on the doors. Also, the table lamps near the bed did not work.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

warren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
staff were very friendly and helpful
1 nacht verbleven in oktober 2023

8/10 – Goed

justine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

4/10 – Matig

preeti

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Unresponsive management
The hotel is well situated and easy to get to via tube. When we arrived we were told that the lift was not working and had not been working for a while. We were placed on the 2nd floor - which in London meant we had 4 sets of stairs to climb. We asked why we had not been informed and there was no response. We indicated that this was a real inconvenience and were told to email the hotel management and that there is no manager on site. We requested some kind of discount for this inconvenience, and were again told to email. We did email twice - and though we stayed for 3 nights and its been 5 days since we have returned home, we have not heard anything back from the hotel management. Very disappointed at this. There was also a 1 inch height difference between the bedroom and the bathroom. Though there was a sign next to the door, at night we kept tripping over it. The bathroom is quite small and it is difficult to open the shower door if the bathroom door is open. Overall we were not happy with the service and ver surprised at how unresponsive this hotel was to our concerns.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Øystein

2 nachten verbleven in september 2023

10/10 – Uitstekend

Lewis

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel & Ideal location, staff very friendly

2/10 – Ontzettend slecht

Enza

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pathetic place to stay
The Staff was friendly and very helpful. Both elevators weren’t working we had to go up and down 4 flights of stairs, the bathrooms floor was cracked and the radiator was leaking. The furniture in this Real Tiny room was so cheap I was afraid to touch it. The breakfast was pathetic and really gross don’t even bother going. It is located in this claustrophobic basement . My honest advice is to AVOID STAYING THERE.
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Lindsey

Almost no reminders about check-in except for a hidden one by Expedia. I booked this room back in April. Typically hotels reach out in advance, nothing from this hotel. Therefore, I was unable to cancel in an appropriate amount of time as I already had other accommodations. I realize that’s on me, but as someone who stays in hotels frequently, both brand names and boutiques, I found this to be incredibly disappointing.
2 nachten verbleven in september 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
3 nachten verbleven in september 2023

8/10 – Goed

Crystal

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, boutique hotel in a nice part of London. The rooms were spacious and very nice for being in the middle of the city. Staff seemed a little confused by things, but that could have just been an off day.

4/10 – Matig

Timothy, Wauwatosa

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent location...once we found it. Had to ask directions from the Pub 2 doors down. The rest of the stay had serious flaws. Elevator was broken for entire stay. our rooms were on the 3rd and 4th floor. Shower door would not close and the rooms were very small.
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Abida

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very good experience
1 nacht verbleven in augustus 2023

8/10 – Goed

Mike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great find would stay again
Everything was clean, the room was huge, usb chasing sockets, free bottles of water all great things to have. Downsides were, TV reception was awful, maybe get a signal boaster, the electrical wires need a good tidy up and one curtain did not work. All minor items but the reason it was very good a few changes and it would have been excellent.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

JoAnn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unique very cute hotel in nice neighborhood with plenty of restaurants and close to metro
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Sara

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service
Friendly positive service
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Olga

5 nachten verbleven in juli 2023

8/10 – Goed

Maria, Guatemala

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buen servicio y atencion. Habitacion acogedora aunque pequeña. Conveniente para movilizarse a pie o en transporte publico. Muy lindo hotel. Lo recomiendo.
2 nachten verbleven in juli 2023

6/10 – Redelijk

Angela

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Disappointing
Disappointing stay. Hotel is lovely, fabulous position for Hyde Park, staff polite and friendly. However, we were greeted with the news that the lift was out of order (we were on the third floor), then when we got to our room on a hot July day, the air conditioning was also out of order - and a temporary portable unit, very noisy, was in situ instead. Which would have been fine, save that it was leaking and we had a sodden carpet. Further, the TV was not tuned in and no channels were available. On reporting these things, they simply said room 206, oh, yes. We did not get what we had paid for!
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Lynsey

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One nights stay
We stayed for one night at The Sumner. Excellent location. Staff very friendly and helpful. Room a great size, very clean and comfortable. And air con was a huge bonus!!
1 nacht verbleven in juli 2023