Dear Oktay,Thank you for taking the time to review your stay.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope that you will allow us the opportunity to welcome you back in future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Sieske,I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg.We are truly sorry to learn about the issues and the unpleasant smell you encountered. Please rest assured that we take such matters very seriously, and we will address this with our housekeeping team to ensure it does not happen again. We also apologize for the service you received, as it does not reflect the high standards we strive to maintain at our hotel.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Richelle,Thank you for taking the time to share your feedback.It is rewarding to hear that you enjoyed our breakfast and appreciated the playroom and bouncer for kids. It's always a pleasure when guests chose to celebrate their special occasion with us and I am glad to know that our team was attentive and recognized your birthday during your stay.I hope to have the pleasure of welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Beste Arina,Bedankt voor uw review.Ik lees met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Met vriendelijke groet en graag tot ziens,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Alfons,Thank you for taking the time to share your feedback regarding your stay.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It’s great to know we were able to tempt your taste buds with the wide selection on offer at breakfast.We look forward to welcoming you back.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Menno,Regrettably, I am not able to write in your language. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review.I am thrilled to know that everything was to your satisfaction during your stay, especially our location. We are delighted that our proximity to public transport allowed you to enjoy your stay in Luxembourg.I look forward to welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Elna,We acknowledge with thanks your encouraging rating about your recent stay.It is rewarding to know that everything was to your satisfaction during your stay; I will be sure to share your remarks with our team members and congratulate them.We look forward to welcoming you back on a future visit.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Sandra, Regrettably, I am not able to write in your language, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. We hope to always give our guests a stay they remember and are delighted that we met your expectations with our strategic location. We hope to have the opportunity to see you again. Sincerely, Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest, Regrettably, I am not able to write in your language. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review. I am pleased you had a good experience and am glad our convenient location helped you make the most of your time with us. I look forward to welcoming you back in the future. Sincerely, Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Kurt, Thanks for your rating of our hotel. We're glad your experience has been to your satisfaction. We would certainly like to learn more about that in a private message. We look forward to welcoming you again. Best regards, Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Roger, Thank you for taking the time to share your feedback. I am delighted to read your kind mention of our team's courteous service and I will make sure to convey your appreciation to them. We do our best to offer competitive prices, and I am sorry that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration. We look forward to welcoming you back in the future. Sincerely, Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest, I am delighted with the excellent rating you have given our establishment and it was a pleasure to share it with our entire team so thank you for your feedback. We hope to welcome you again in the future. Sincerely,

Dear Luke, Thank you for such positive feedback. I am delighted to know that you had a comfortable stay with us and appreciated our secure parking and friendly teams. Such kind comments motivate us to keep up the good work and I will be sure to share your feedback with them. We look forward to welcoming you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Marine Petitprez Customer Relationship Manager

Dear Melissa, First of all, I would like to thank you for taking the time to share your opinions with us regarding your stay at Novotel Luxembourg Kirchberg. Unfortunately, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I was delighted to read that you enjoyed your stay with us, from our high standards to our tasty breakfast. I am especially grateful for your mention of our team members who do their best to make all our guests feel welcome, in particular, our younger ones and have shared your feedback with them to congratulate them. We hope to have the pleasure of seeing you again in the future. Sincerely, Marine Petitprez Customer Relationship Manager

Dear Guest, Thank you for taking the time to rate your recent stay at our hotel. I am delighted that you had a pleasant experience and have shared this with all our team. We truly value all feedback from our guests as it gives us the opportunity to constantly improve the quality of our services. We look forward to welcoming you back. Sincerely, Marine Petitprez Customer Relationship Manager

Dear Guest, Thank you for taking the time to provide your positive feedback. It's rewarding to know you appreciated our high service standards and convenient location. I will be sure to share your kind words with our team members, everyone will be thrilled to know that you acknowledged their efforts. I apologize for any inconvenience with the room, but I do appreciate your understanding as we have had to alter some of our usual services due to current restrictions. We hope to welcome you back in the future to Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

Dear Martijn, Thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I am grateful for your kind remarks about your room and our team's courteous service and will be sure to pass along your comments to congratulate them on their efforts. I will be sure to share your remark regarding the shower so that we may carry out corrective measures. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services. We hope to be able to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Marine Petitprez Customer Relationship Manager

Dear guest, This is a great rating. Thank you! We are glad we met your requirements. We look forward to the pleasure of seeing you again in the future. Kind regards,

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I am very happy to know that your family had a pleasant stay and enjoyed the many breakfast options at our hotel. I have shared your review with the entire team; such positive feedback acts as both an incentive and reward for us. We look forward to welcoming you back to Novotel Luxembourg Kirchberg, Wishing you a wonderful 2020!

Dear Arnout, Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I am pleased you were happy with the standards we uphold and have shared your feedback with all the Novotel Team so they are aware of their contribution in ensuring you had an enjoyable moment. I am grateful for your kind remarks about our peaceful location out of the hustle and bustle of the city centre, ideal for relaxing. I thank you once again for sharing your experience as it gives me the opportunity to congratulate our team. I hope we can welcome you back to Novotel Luxembourg Kirchberg for another enjoyable stay in the future and wish you a happy and prosperous 2020. Sincerely,

Dear Ronald, It’s rewarding to receive your kind feedback, however, as I am unable to reply in Dutch I am doing so in English and would like to apologise in advance for any inconvenience. It is very rewarding to know that you had a pleasant experience with us. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to continue upholding our high standards of service. It is a pleasure to know that you appreciated our convenient location, the friendliness of our team and our breakfast buffet. I thank you once again for sharing your experience as it gives me the opportunity to congratulate our team. We look forward to welcoming you back to Novotel Luxembourg Kirchberg in the future. Sincerely,

Dear Guest, Thank you for your encouraging review. However, I am unable to communicate in Dutch and am therefore answering you in English, please accept my apologies in advance for any inconvenience. It’s a delight to hear that you had an amazing stay and appreciated our breakfast buffet. I have shared your comments with our Chef and Housekeeping Manager so that they can congratulate their teams. It is always very motivating to receive a positive review such as yours. We hope to see you again in the future. Sincerely,

Dear Marc, Thank you for rating your stay with us. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. We hope to welcome you back on a future occasion, Marc, at Novotel Luxembourg Kirchberg. Sincerely,

Dear Guest, Although I cannot communicate in Danish I would like to thank you for such a positive rating, so I will be answering in English and hope this is not too much of an inconvenience. A high rating from our guests is really important to us; it encourages us to constantly improve the quality of our services and to be able congratulate our team, so thank you again. We look forward to welcoming you back. Sincerely,

Dear Guest, It’s rewarding to receive your kind feedback however as I am unable to reply in Dutch I am doing so in English and would like to apologise in advance for any inconvenience. It’s a pleasure to know that our strategic location was convenient for you and that you appreciated our friendly team. I have shared your kind review with our team, so they are aware of how much of an impact they made on your experience. It is great to know that we will be your top choice for your next visit. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services, so thank you for sharing it. We look forward to welcoming you back to Novotel Luxembourg Kirchberg, Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Dear Guest, Thank you for taking the time to post your review. I'm glad that you had a pleasant stay at Novotel Luxembourg Kirchberg. Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. Thank you for your kind words on our location and for our establishment. I did share it with our team. It is very important to receive feedback to improve the quality. Sincerely,