Luxe beddengoed, een kluis op de kamer, een bureau, een laptopwerkplek
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Beoordelingen van Pullman Zamzam Madina

5 out of 5
Pullman Zamzam Madina
Amr Bin Al Gmoh Street, Madinah

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 557 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 208 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 92 van 1006 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Khalid

7 nachten verbleven in februari 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

6/10 – Redelijk

Faycal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van hisham op 8 jan 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the futureOnce again, my most sincere apologies.Regards,

10/10 – Uitstekend

Laila, Obdam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ik had deze hotel gekozen voor uitzicht tot haram maar kreeg een kamer met uitzicht naar troep terwijl ik vooraf hierover had bericht gestuurd naar het hotel. Was erg teleurgesteld.
1 nacht verbleven in november 2023
Reactie van Hisham op 5 dec 2023
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,HESHAM MUAWADGUEST EXPERIENCE EXECUTIVE

10/10 – Uitstekend

wahbi

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
good
3 nachten verbleven in november 2023
Reactie van Hisham op 2 dec 2023
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,HESHAM MUAWADGUEST EXPERIENCE EXECUTIVE

8/10 – Goed

Y.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 min walk from your room to the masjid clean rooms and service is 5*
5 nachten verbleven in september 2022
Reactie van hisham op 18 sep 2022
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Het hotel was schoon alleen jammer dat de kamers zo gehorig zijn.
4 nachten verbleven in februari 2020
Reactie van hisham op 8 mrt 2020
Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 – Uitstekend

Amir

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
..
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mohammad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
5 nachten verbleven in april 2024

8/10 – Goed

Uzma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the Haram. Staff were very nice and accommodating.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Osama

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, great location
1 nacht verbleven in april 2024

10/10 – Uitstekend

Tooba

3 nachten verbleven in april 2024

10/10 – Uitstekend

M

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel, within close proximity to Masjid Al Nabawi. It should be noted that the walk to the women's section is slightly longer as it's closer to the opposite side of Masjid. Large, spacious and clean rooms. Breakfast spread was reasonable with a good choice of options available. I would definitely consider staying here in the future.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Hussein

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Shahrukh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its right outside of Rowda and on South side. Good Location for transportation from Quba front..
2 nachten verbleven in april 2024

8/10 – Goed

Nabil

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Furniture need to be upgraded
2 nachten verbleven in april 2024

4/10 – Matig

Zain

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom was absolutely dirty and trash. Concierge wasn’t the greatest. Room service was good. Room was extremely small. There should be an exhaust in the bathroom.
3 nachten verbleven in april 2024

6/10 – Redelijk

Mohamed

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
For our trip we stayed in three hotels in Saudi: The Conrad Makkah was by far the best and made a once in a lifetime experience even more memorable, the Hyatt House in Jeddah was very very clean and fresh and airy for the price, a lovely hotel room and breakfast buffet…. and unfortunately the weakest of the three was the Pullman ZamZam in Medina. I’ll start with the positive: the Pullman ZamZam in Medina has an excellent location 5-10 min away from Masjid al Nabawi and is very clean. No complaints here. Also the water bottles are free which is nice. Now for the less than ideal…. It’s not The Pullman ZamZam’s fault they are an older hotel but their prices do not reflect this. I would have given the Pullman ZamZam a more favourable review had I not stayed at the exquisite Conrad Makkah or if it cost half the price. The Conrad and Pullman were similarly priced (one could even argue the Conrad was cheaper given we got a suite with a view of the Haram on the weekend and stayed at the Pullman without a view during the workweek) and on every dimension the Conrad was leaps and bounds better and more luxurious and comfortable. In particular; the Pullmans breakfast buffet resembles a high school cafeteria while the Conrad is a true 5-star hotel breakfast buffet (and again - both were the same price!!) We had a pleasant stay at the Pullman but we couldn’t shake the feeling of overpaying after staying at the Conrad Makkah and even the Hyatt House in Jeddah.
3 nachten verbleven in april 2024

10/10 – Uitstekend

dohaonsi

Reisde met familie
Good location , good service
1 nacht verbleven in april 2024

10/10 – Uitstekend

Naveed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Rabbia

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First of all their customer service is terrible, they prefer their own people upon any other nationalities. They are clearly Racist. It’s not even 5 star. Please stay in any other hotel, all of the other staff is good except Arabic staff. We all are paying the huge amount of money and we need same type of customer care. I am not going to stay in zamzam again. They don’t even turn on the lights on the corridor, it looks haunted at night time. They need to improve in order to be 5star.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Abdullah

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good/Washroom smells
1 nacht verbleven in april 2024

8/10 – Goed

Abdihakim

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Munir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. The only thing that we are upset is the cleaning of the room for 2 night was not done!!! Paying $500 per night we did not get the value for the money. We should be given Some sort of refund???
2 nachten verbleven in april 2024

10/10 – Uitstekend

Yusuf

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
6 nachten verbleven in april 2024

8/10 – Goed

Zubeiru

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I try to iron my expensive custom made Jalbab, was 🔥 burnt i asked for replacement of the pressing iron they took about 45 minutes to respond, they promised to send a staff to collect two pieces of clothes to iron but no one show up i was so disappointed.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Muhammad Ibad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a nice hotel very close to Rawdah!!
2 nachten verbleven in april 2024

10/10 – Uitstekend

dohaonsi

Positief: Netheid, staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in april 2024

10/10 – Uitstekend

Sherbano

Reisde met partner, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Our stay was very pleasant. Room was very clean with all the necessary amenities, room service and staff was very helpful. Walkable distance from Masjid-e-Nabwi. Breakfast buffet and hotel restraunt food is very tasty. You will get all in one package.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mohammad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really close a walking distance where I needed to be. Haram
6 nachten verbleven in april 2024

10/10 – Uitstekend

Abdelmalek

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
2 nachten verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 – Uitstekend

HUZAIR

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Masha Allah we love this property ♥️♥️♥️♥️♥️♥️
3 nachten verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

4/10 – Matig

Luma

Negatief: Netheid
They didn’t clean the room for time of my stay also they didn’t change bed sheets towel garbage no water and coffee refill I was disappointed Not five star at all
3 nachten verbleven in april 2024

10/10 – Uitstekend

Mohamed A.

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, great location
4 nachten verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

6/10 – Redelijk

Maher

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Good service and close to the Haram Alnaboi .
1 nacht verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Mr Maher,Thank you for rating your stay at our hotel. We pay great attention to our guests' experiences, and always hope to provide high-quality service.You gave us a low rating, and we would like to know more about your experience to ensure that we provide you with the best service in the future. Can you share more information about the aspects you noticed? This will be very helpful for us to understand how we can improve our services.We appreciate you contacting us, and we look forward to the opportunity to serve you again in the future and turn your experience into a positive one.Thank you for choosing our hotel, and we wish you pleasant travels in the future.sincerely,

10/10 – Uitstekend

Imadeddine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Hisham op 18 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

8/10 – Goed

Sara

Reisde met familie
Hotel was pretty nice close to haram, but staff is not knowledgeable.
1 nacht verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Ms Sara ,We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience.we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to MadinaSincerely,

10/10 – Uitstekend

Farhiy

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff were very professional and kind
1 nacht verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

8/10 – Goed

Syed Rashed

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The concierge service is not up to standard
3 nachten verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Mr.Syed,Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Uitstekend

SHAHZAD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would rate this hotel 5 Stars. The Gentleman who checked me in, Mr. Aalaa, was absolutely superb and very helpful and facilitated the upgrade at a very reasonable cost along with the breakfast. He gave us the option to look at several rooms and then choose the room that meets our needs. Its walking distance from the Masjid Nabawi and close to all amenities and shopping areas. I would highly recommend this hotel to anyone wanting to stay nearby the Masjid Nabawi. TWO THUMBS UP!
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

2/10 – Ontzettend slecht

Shaid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Mr Shahid,Thank you for rating your stay at our hotel. We pay great attention to our guests' experiences, and always hope to provide high-quality service.You gave us a low rating, and we would like to know more about your experience to ensure that we provide you with the best service in the future. Can you share more information about the aspects you noticed? This will be very helpful for us to understand how we can improve our services.We appreciate you contacting us, and we look forward to the opportunity to serve you again in the future and turn your experience into a positive one.Thank you for choosing our hotel, and we wish you pleasant travels in the future.sincerely,

10/10 – Uitstekend

Ahmed, DANBURY

4 nachten verbleven in februari 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 – Uitstekend

Amal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed the stay at the Pullman. The personnel is very responsive. I had issues with the Tv they right away send someone to fix it. I didn’t like the room and the manager gave me another one. I highly recommend this hotel it is walkable to the masjid and the staff is wonderful!
4 nachten verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 – Uitstekend

AVEY

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yet another exceptional stay orchestrated by Manager Musa! From the moment we checked in for our spiritual journey, we were welcomed by a team of impeccably trained staff who spared no effort in fulfilling every request with ease. This marks my second visit, and without a doubt, I will return for more! Thank you to haseebullah also!
6 nachten verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 – Uitstekend

Mohamed

1 nacht verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

2/10 – Ontzettend slecht

Mehdi

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a frequent traveler who appreciates the comfort of five-star accommodations, my recent experience at Pullman Zamzam Madina fell far short of expectations. From check-in to check-out, the overall service and amenities provided were lacking, failing to meet the standards one would typically associate with a top-tier hotel. Throughout my stay, I found the level of service to be inconsistent and below par. Requests made to the front desk were met with indifference or delayed responses, and there was a noticeable lack of proactive assistance from staff members. The dining options at the hotel were also disappointing, with limited choices and overpriced, mediocre fare that failed to impress. Overall, my experience at Pullman Zamzam was deeply disappointing. For a hotel that touts itself as a five-star establishment, the reality fell far short of the mark. From subpar accommodations to lackluster service, every aspect of my stay left much to be desired. I would not recommend this hotel to discerning travelers seeking a truly pleasant experience.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Mehdi

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at the Pullman Zamzam Hotel recently, and to say I was disappointed would be an understatement. This once prestigious 5-star hotel has clearly fallen from grace. The service was lackluster at best, with staff showing little to no friendliness or professionalism. It seems like they've forgotten the meaning of hospitality. The amenities were subpar and outdated, far from the luxurious experience one would expect from a top-tier hotel. It's evident that the standards have drastically declined, and this establishment no longer deserves its 5-star rating. Save your money and find accommodation elsewhere, as the Pullman Zamzam Hotel is simply not what it used to be.
6 nachten verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the futureOnce again, my most sincere apologies.Regards,

10/10 – Uitstekend

Yazen, Dubai

2 nachten verbleven in april 2024

4/10 – Matig

Maryam

Reisde met familie
Negatief: Netheid, voorzieningen
Pros: quick check in regardless of the crowds, big rooms,close to Masjed Nabawi (closer for men, a bit far for women), nice shops in the area, late check out offered till 1:30 pm. Cons: biggest issue is cleanliness, found blood drops on bathroom floor, 2 of the 6 complimentary water bottles were open and a little consumed (I guess they thought we wouldn’t mind?), toiletries were mix and match, asked for slippers 3 times in one hour to be delivered.
1 nacht verbleven in april 2024
Reactie van Hisham op 18 apr 2024
Dear Mr. Maryam,We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience.we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to MadinaSincerely,

10/10 – Uitstekend

Rikhsitilla

Positief: Netheid
Love it
1 nacht verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 – Uitstekend

Kürsat

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schönes Hotel, mit guten Mitarbeitern.
5 nachten verbleven in april 2024
Reactie van Hisham op 16 apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,