On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your comments on Tripadvisor. It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Looking forward to welcome you back to the Gran Meliá Fénix.

Thank you for taking the time to tell us about your stay at the Gran Melia Fenix. At Gran Melia Fenix, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

Estimado Sr. Pablo,Cumprimentos do Fénix, um hotel Gran Meliá! O nosso muito obrigado pelo seu comentário.Agradecemos imensamente o seu feedback positivo e ficamos encantados por saber que as comodidades do seu quarto superaram as suas expectativas, refletindo o nosso compromisso com a excelência e um estilo de vida bem vivido. É com grande prazer que proporcionamos uma experiência de alojamento que ressoa com a elegância discreta e a atenção meticulosa aos detalhes que nos caracterizam.Esperamos revê-lo em breve.Melhores cumprimentos,Laura López, Voice of Customer Coordinator

Estimado Sr. Oropeza, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Nos llena de orgullo recibir su excelente valoración y saber que ha disfrutado de la limpieza, la condición del hotel, el servicio y las amenidades de nuestras instalaciones. Cada detalle ha sido pensado para ofrecer una estancia excepcional, desde nuestras lujosas habitaciones con vistas a la ciudad hasta nuestra selecta oferta gastronómica que refleja la moderna expresión de la cultura española. La pasión por un servicio intuitivo y personalizado es el sello distintivo de nuestra marca, y nos complace que haya sido parte de su experiencia.Le enviamos un afectuoso saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Susan, Greetings from Hotel Fénix, a Gran Meliá Hotel! We thank you for sharing this feedback on your recent stay.We're delighted to hear that the tranquility and sophistication of our hotel contributed to your splendid stay. Your appreciation for the impeccable cleanliness and the condition of our hotel is a testament to our staff's dedication to a life well-lived. It pleases us immensely that you found our service to be of the highest standard, reflecting our commitment to an exceptional experience. The richness of the room amenities you enjoyed is part of our promise to provide a modern expression of Spanish culture and hospitality. While it seems all aspects of your stay were positive, should any guest have specific preferences or needs, we are always eager to listen and ensure their comfort with our intuitive personal service.We look forward to welcoming you back. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Moises, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We all hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Abraham, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.It is a pleasure to know that our strategic location contributed positively to your experience, affording you the convenience of exploring Madrid's rich cultural tapestry and the finest shopping districts with ease. Your compliments on our attentive and accommodating staff are appreciated; they are indeed the cornerstone of our commitment to excellence. We are also thrilled that the sumptuous rooms, marked by their cleanliness and comfort, met your high expectations, reflecting our meticulous attention to elegance and luxury. While all our rooms showcase individual charm, which is a testament to our architecturally exquisite building, we understand your preference for consistency and strive to ensure each guest's stay is nothing short of exceptional.We look forward to seeing you on your next visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Chère Madame Sandrine,Salutations de l'Hôtel Fénix, a Gran Meliá Hotel!Mille mercis à vous pour ce retour très positif.Nous vous remercions chaleureusement pour vos aimables commentaires sur votre récent séjour. Votre satisfaction quant à la beauté et au confort de votre chambre nous comble de joie, et nous sommes ravis que notre personnel ait su être à la hauteur de vos attentes, offrant un service soigné et attentionné. Nous sommes fiers de contribuer à des séjours mémorables, en accord avec notre engagement envers une vie pleinement vécue et la quête d’un raffinement dans chaque détail. Votre expérience positive est un témoignage précieux qui renforce notre dévouement à fournir des services et des aménités d'exception, dans l’esprit de l’hospitalité et de la culture espagnoles.Dans l'attente du plaisir de vous accueillir de nouveau,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Laura Fabiola, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Nos gustaría darle las gracias por compartir sus sensaciones tras su reciente estancia.Apreciamos enormemente que se haya tomado el tiempo para compartir su experiencia en nuestro establecimiento. Nos enorgullece saber que nuestra ubicación privilegiada, el personal amable y servicial, y la limpieza y comodidad de nuestras instalaciones hayan sido de su agrado, reflejando nuestro compromiso con la excelencia y la tradición del lujo español. Lamentamos sinceramente que haya tenido una experiencia desfavorable con el sistema de aire acondicionado en su habitación. Aunque es poco común dada nuestra meticulosa atención a la comodidad y el bienestar de nuestros huéspedes, su observación es de gran importancia y nos permite reafirmar nuestro compromiso con el mantenimiento de los más altos estándares.Esperamos poder volver a darle la bienvenida en el futuro, en su casa de Madrid.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Cher Monsieur José,Salutations de l'Hôtel Fénix, a Gran Meliá Hotel!Merci pour votre charmant commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Bien à vous,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Juergen, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.We would be delighted to welcome you back on another occasion. All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Orlando,Cumprimentos do Fénix, um Gran Meliá Hotel! Muito agradecemos a sua preferência e comentário.Ficamos contentes por termos ido ao encontro das suas expectativas.Esta informação motiva a nossa equipa a manter os elevados padrões de serviço oferecido.Ficaríamos felizes com o seu regresso. Com os melhores cumprimentos,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Monica,Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are thrilled to hear that you found our service impeccable and our location excellent, allowing you to fully enjoy your stay in Madrid. It is our dedication to a life well-lived that drives us to provide the highest standards of service and comfort for our guests. Your kind words about our breakfast offerings are also greatly appreciated, as we strive to provide an unrivalled fine dining experience for our guests.We are pleased that you found our room cleanliness and hotel condition to be exceptional, and we are glad that our room amenities met your expectations. Our team works diligently to maintain our iconic luxury property, ensuring that every detail reflects the elegance and sophistication of Gran Meliá.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Éliane,Cumprimentos do Fénix, a Gran Meliá Hotel! O nosso obrigado pelo seu comentário.Lamentamos saber que o tamanho do quarto não atendeu às suas expectativas. Gostaríamos de informar que oferecemos diferentes categorias de quartos e suítes, cada uma com suas características e dimensões. Para uma futura estadia, recomendamos que considere um quarto de categoria superior, que oferece mais espaço e comodidade para tornar sua experiência ainda mais agradável.Agradecemos seus comentários e garantimos que nossa dedicação a uma vida bem vivida e nosso compromisso com a elegância e o conforto em cada detalhe continuam sendo nossa prioridade.Esperamos sinceramente que tenha a oportunidade de voltar.Com os nossos melhores cumprimentos,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Inder, Greetings from Hotel Fénix, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience.We are thrilled to hear that you found our location, quality, and team to be excellent. Our dedication to a life well-lived is reflected in our commitment to providing exceptional experiences for our guests. It is truly rewarding to know that our team's signature warmth and style contributed to your memorable stay in downtown Madrid.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Enrique, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado unaNos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Ed, Greetings from Hotel Fénix, a Gran Meliá Hotel! We are grateful for this kind review following your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Chris,Greetings from the Fénix, a Gran Meliá Hotel!We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We hope to have the pleasure of welcoming you back. With kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Leon,Greetings from the Fénix, a Gran Meliá Hotel!We are thrilled to hear that you found our service to be excellent and our staff to be friendly and helpful. Our team takes great pride in providing the highest standards of service and ensuring our guests feel welcomed and comfortable during their stay. It's also great to know that you appreciated the cleanliness of our hotel and the amenities provided in your room.We hope to have the pleasure of welcoming you back to our hotel in the near future, so you can continue to enjoy our prime location, exceptional service, and luxurious accommodations.Thank you again; we look forward to welcoming you back soon.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Eduardo,¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Nos complace saber que encontró nuestras instalaciones muy bellas y que disfrutó de la excelente atención de nuestro personal. Trabajamos arduamente para mantener un alto nivel de limpieza, comodidad y servicio en todo momento, y nos enorgullece ser parte de The Leading Hotels of the World.Nos alegra que haya tenido una estancia agradable y esperamos que haya disfrutado de nuestra ubicación privilegiada, cerca de los principales museos, tiendas exclusivas y restaurantes de renombre.Sería muy grato volver a hospedarle en un futuro cercano.Atentamente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Michael,Greetings from the Fénix, a Gran Meliá Hotel!Thank you for reviewing your stay.We are glad we were able to meet all your requirements for a perfect stay.We would love to welcome you back on many more occasions. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. José Ignacio, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Muchísimas gracias por la excelente valoración que nos ha otorgado.Nos complace saber que disfrutó de nuestra ubicación privilegiada y que nuestro personal amable y atento contribuyó a que su estancia fuera agradable. Nuestro equipo se esfuerza por brindar un servicio excepcional y mantener los altos estándares de limpieza y comodidad que nos caracterizan.Un saludo muy cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator

Chère Madame Amarilis,Salutations du Fénix, un Hôtel Gran Meliá !Nous vous remercions pour ce retour.Nous sommes ravis de constater que vous avez apprécié la propreté de notre établissement, l'excellent état de l'hôtel et le service attentionné de notre personnel. Cependant, nous avons pris note de votre remarque concernant les équipements de la chambre et nous tenons à vous informer que nous proposons différents types de chambres et suites avec des équipements variés pour répondre aux besoins de nos clients. Nous serions heureux de vous aider à choisir une chambre ou une suite qui correspondra mieux à vos attentes lors de votre prochaine visite.Nous serions ravis de vous revoir parmi nous. Bien à vous,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Luis, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado unaHa sido un placer para nosotros devolverle la confianza depositada en nuestro hotel con una estancia agradable. Estamos muy contentos al comprobar, a través de su puntuación, que hemos estado a la altura de sus expectativas. Su satisfacción es nuestra mayor recompensa. Un saludo muy cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Andrew,Greetings from the Fénix, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are delighted to hear that you appreciated our excellent staff and the old-world charm of our hotel. Our location in the upscale area of Madrid, close to the tourist attractions, is indeed one of our strong points.We apologize for the lighting issue you encountered in your room. We appreciate your feedback and will take it into consideration for future improvements. Our rooms are designed with a classic, elegant, and luxurious style, and we strive to provide a comfortable atmosphere for our guests.We hope to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Felipe, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Para nosotros ha sido todo un placer tenerle alojado en nuestro establecimiento y le agradecemos muy sinceramente su comentario.Nos alegra saber que disfrutó de nuestra ubicación y del servicio brindado por nuestro personal. Siempre nos esforzamos por ofrecer la mejor experiencia a nuestros huéspedes.Lamentamos que la cama no haya sido de su total agrado. Nos gustaría informarle que nuestras habitaciones cuentan con diferentes tamaños de camas, desde camas queen-size en las habitaciones clásicas hasta camas king-size en las demás habitaciones y suites. En su próxima visita, no dude en consultar con nuestro equipo de recepción sobre las opciones de habitaciones con camas más grandes para garantizar su comodidad.Confiamos en que repita la experiencia con nosotros. Atentamente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Gianni,Greetings from the Gran Meliá Fénix, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are delighted to hear that you appreciated the charm and elegance of our hotel, as well as its prime location for shopping and dining in Madrid's upscale neighborhood. Our hotel is indeed situated in the heart of Madrid's Golden Mile, making it a perfect base for exploring the city.We understand that you found the bathroom size to be small and missed some modern conveniences. Our hotel is housed in a protected building with architectural value, which means that each room is slightly different, even within the same category. However, we continuously strive to maintain a balance between preserving the classic charm and providing modern amenities for our guests. We appreciate your feedback and will take it into consideration for future improvements. We hope that the overall comfort and cleanliness of your room, along with our friendly and helpful staff, contributed to a pleasant stay.We hope to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. José,Greetings from the Gran Meliá Fénix, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad to know that you have been staying with us for years and appreciate the cleanliness of our rooms. Our team works diligently to maintain high standards of cleanliness and comfort for our guests.We regret to hear that you experienced a change in service and the closure of our breakfast lounge. Please know that we offer a variety of breakfast options, including a continental, full English/Irish, and American buffet, as well as vegetarian, vegan, and gluten-free choices. Our breakfast hours are from 7 am to 11 am, seven days a week, and we also provide express breakfast and takeaway options. We continuously strive to improve our services and offerings, and your feedback is valuable in helping us achieve this goal. We apologize for any inconvenience you may have experienced during your stay.We hope to have the opportunity to welcome you back.With very best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. German,¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Nos alegra saber que disfrutó de nuestro gran servicio y de nuestras amplias habitaciones. Nuestro personal se esfuerza por ofrecer un servicio amable y servicial, y nos complace que lo haya experimentado durante su estancia. Además, nos enorgullecemos de mantener nuestras habitaciones limpias y cómodas para todos nuestros huéspedes.Una vez más, gracias por sus amables palabras y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Esperamos tener la oportunidad de volver a darle la bienvenida en otra ocasión. Un saludo cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Miguel,Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We are thrilled to hear that you received 5-star treatment from our gracious and professional staff. Our team is dedicated to providing the highest standards of service, and we are glad that it made a positive impact on your stay. It's great to know that you appreciated the cleanliness and condition of our hotel, as we take pride in maintaining a comfortable and luxurious atmosphere for our guests.We look forward to welcoming you back for another memorable stay in the heart of Madrid's Golden Mile.We look forward to welcoming you back for another memorable experience.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Samuel,Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to welcome you back in the future.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Bowling,Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are thrilled to hear that our concierge team was able to assist you with tickets and transportation for your excursions. It's great to know that you enjoyed our breakfast buffet, offering a wide variety of options, including cappuccino and champagne. Our prime location in the heart of Madrid's Golden Mile, with easy access to metro, bus, and cabs, certainly makes exploring the city and shopping a breeze.We appreciate your kind words about our cleanliness, hotel condition, service, and room amenities. Our team is dedicated to providing the highest standards of service to ensure a memorable stay for our guests. We are glad that you and your mother had a perfect vacation, and we look forward to welcoming you back in the future.We look forward to welcoming you back. Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Maria,¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel! En primer lugar gracias por su valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Un cordial saludo,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Gaither,Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are delighted to hear that you appreciated our central location and found our hotel to be clean and well-maintained. Our team takes great pride in providing exceptional service, and we are glad that you experienced this during your stay. We continuously strive to maintain the highest standards of cleanliness and comfort for our guests, and your feedback is a testament to our efforts.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the near future.We all look forward to welcoming you back in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator