Dear Mustafa, Thank you for posting such a positive review about your recent stay with us.Thank you so very much for highlighting our cleanliness, being fully aware that this is an aspect of primary importance for our guests.Once again, we thank you for sharing this valuable feedback with us and we hope to welcome you back soon. Best regards,

Dear Patrick,Thank you for sharing your opinion with us. We greatly appreciate the time invested in it.Regards,Nieves Toro, Manager.

Beste Serena, Bedankt voor je mening over Ilunion Alcalá Norte. We hopen dat je het snel kunt herhalen. Een hartelijke groet

Dear Customer, Thank you very much for sharing your opinion and good rating. We will continue working to improve. I´m very gratefull if you have more coments o suggestions that can help us to improve. I remain at your disponsal. Nieves Toro

Dear Customer, Thank you very much for sharing your opinion and good rating. I am glad if you had a pleasant stay. My apologies if we failed to give you good information about our surroundings. We note your suggestions and continue working to improve. I remain at your disponsal. Nieves Toro

Dear Petar, My apologies for not speaking your language. I just wanted to thank you for your comment and rating. I'm at your disposal.

Dear Nayel, First of all, thank you for choosing our hotel for your stay in the capital, and for sharing your valuable opinion through this platform. Regarding the noise, we are sincerely sad that it has affected your rest, since we do everything possible to ensure that the levels are kept within reasonable limits. You can be sure that we will take your comments into account to study possible measures that can help us minimize or eradicate this type of inconvenience. We hope that this does not prevent you from staying with us again and that we can welcome you again in the future offering you a more positive experience, just as this one should have been. Best regards, Mónica Parra Manager

Dear Martin, On behalf of everyone at ILUNION Alcalá Norte, I would like to thank you for this great review you have posted about our hotel. We are completely thrilled to know that you have enjoyed your stay with us. It definitely makes us start our day with a boost of energy. We hope to welcome you back to our city many many times. Best regards, Mónica Parra Manager

Dear Ying, Thank you for posting such a positive review about your recent stay with us.Thank you so very much for highlighting our cleanliness, being fully aware that this is an aspect of primary importance for our guests. Once again, we thank you for sharing this valuable feedback with us and we hope to welcome you back soon. Best regards, Mónica Parra

Dear Fernando, First and foremost, thank you for sharing your opinion about your recent stay at lLUNION Alcalá Norte. For us, the main goal is to have our guest feel like home and make the most of the experience and when this is not the case we do feel the frustration that comes with it. Nevertheless, your comments are the base of our continous improvement and therefore we can only thank you to share them with us so to be able to put in place what needs to be done so to improve. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action. I truly hope to have the opportunity to welcome you back again, should you wish to do so, please do not hesitate to contact me personally so to handle your request. Best regards, Mónica Parra Manager

Estimado Juan Francisco,Gracias por haber confiado en nuestro hotel y por el tiempo dedicado a valorar su experiencia con el resto de los usuarios de este portal. De esta forma nos da la oportunidad de mejorar en nuestro día a día en pro de garantizar el más alto nivel de calidad en nuestros servicios e instalaciones y la plena satisfacción de nuestros huéspedes. Por otra parte, informarle que disponemos de un parking público ajeno a nuestra gestión. Con el ánimo de favorecer el conocimiento de esta circunstancia por parte de nuestros clientes desde antes de su entrada, la empresa que lo gestiona, dispone de sus tarifas publicadas en los paneles informativos previos a la entrada del mismo. Agradeciéndole una vez más sus valiosas opiniones, y esperando tener la oportunidad de recibirle nuevamente en nuestro hotel, reciba un cordial saludo, Mónica Parra Directora

Apreciada Rosamagaly, Muchas gracias por tomarse unos minutos de su tiempo para compartir con nosotros sus impresiones acerca de su reciente estancia en ILUNION Alcalá Norte. Nos alegra saber que fuimos capaces de colmar sus expectativas y que se haya llevado un gran recuerdo de su visita, es nuestra mayor recompensa. Nos seguiremos esforzando cada día para ofrecer siempre el servicio amable y profesional que merecen. Esperamos seguir contando con su confianza y volver a darle la bienvenida muy pronto en la que puede considerar desde ya su casa en Madrid. Un afectuoso saludo, Mónica Parra Directora

Sehr geehrter Oliver, wir danken ihnen für Ihr Feedback. Wir bedauern jedoch, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Wir möchten uns für die Unannehmlichkeiten bezüglich entschuldigen. Ihre Anmerkungen sind für uns sehr wichtig, um unseren Service stetig zu verbessern. Wir werden Ihre Anmerkungen intern besprechen und entsprechende Maßnahmen ergreifen, um solche Situationen in Zukunft zu vermeiden. Wir hoffen Sie beim nächsten Mal von uns zu überzeugen Mit freundlichen Grüßen, Mónica Parra Manager

Dear Thomas, We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Expedia’s readers. We appreciate your kind words towards our great facilities and friendly staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home. Best regards,

Estimada Lyudmyla, Gracias por elegirnos para su reciente estancia en la capital y por compartir su opinión con nosotros. En ILUNION Alcalá Norte valoramos mucho a nuestro personal, ya que somos plenamente conscientes de que sus interacciones con él tienen un impacto enorme en la experiencia global. Por lo tanto, nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Una vez más le damos las gracias por compartir esta información con nosotros, puede estar segura que será utilizada en consecuencia para mejorar la experiencia de nuestros huéspedes. Reciba un cordial saludo,

この度は当ホテルをいただき、誠にありがとうございました。 今後もご期待に沿えるサービスを提供できるよう、尽力して参ります。 またのお越しを、スタッフ一同心よりお待ちしております

Estimado Fernando,Muito obrigado por partilhar a sua experiência no Hotel ILUNION Alcalá Norte durante a sua recente estadia em Madrid.A nossa maior prioridade é a satisfação dos nossos hóspedes e por isso mesmo, lamentamos saber que a sua experiência não tenha correspondido às suas expectativas e por isso mesmo pedimos desculpa por esta experiência menos agradável.Agradecemos mais uma vez o seu tempo despendido em partilhar a sua experiência connosco, pois as suas referências serão avaliadas e consideradas as alterações necessárias.Na expectativa de o voltar a receber de novo, apresento-lhe os meus cumprimentos.

Estimado Javier, Gracias por sus comentarios acerca de su reciente experiencia en nuestro hotel ILUNION Alcalá Norte. Nos alegra muchísimo que nos haya otorgado su generosa valoración y que su estancia con nosotros haya sido tan agradable destacando la amplitud y comodidad de nuestras instalaciones, así como nuestro amable personal. Por otra parte, nuestros chefs se esfuerzan diariamente en desarrollar una oferta variada, de calidad y saludable con el objetivo de satisfacer todas las preferencias de nuestros huéspedes y que puedan empezar el día con toda la energía! Seguiremos trabajando con ilusión para volver a sorprenderle en una próxima visita. Un afectuoso saludo,

Hej Mustafa Imad,Tack för att ni skrivit lite feedback om er vistelse hos oss, vi är glada att se att ni fick njuta och hoppas att välkomna er tillbaka snart igen.Hälsningar,

Dear Christian, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. Thanks once again for taking the time to let us know. Best regards,

Dear guest, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. Thanks once again for taking the time to let us know. Best regards,

Dear Miray, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location, that you chose when making the reservation, was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. We are close to some centers of interest and we consider the hotel well connected to the center by direct bus line 28 to Puerta de Alcalá right in front of the hotel, and metro line 5 (Suanzes ), just 10 minutes walking. Thanks once again for taking the time to let us know. Best regards,

Dear Bassem, Thank you very much for your kind review and rating. It makes us incredibly happy to know you had such a nice experience in our hotel ILUNION Alcalá Norte. We are always looking to make our guests feel comfortable and at home. We will be delighted to host you the next time you visit Madrid! Cant wait to welcome you again!Best regards,

Dear Aqsa, We would like to thank you for the praising review you shared following your recent visit to our ILUNION Alcalá Norte Hotel and we are delighted to read that we were able to match your expectations!! Guest satisfaction and happiness is our main goal and there is no better reward for us than your positive feedback. Once again, thank you for your valued feedback and we hope to welcome you again whenever your travels bring you back to our city. Best regards,

Cher Régis,Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel ILUNION Alcalá Norte et sommes ravis de lire que nous avons su satisfaire vos attentes. Encore merci pour votre merveilleuse appréciation, nous espérons avoir le plaisir de vous recevoir parmi nous lors de votre prochaine escapade "madrilène"Cordialement,

Dear Diego,First of all, we would like to thank you for choosing us and recommending us to the rest of travelers of Expedia.com through this rating. We are thrilled to know that we were able to exceed your expectations in so many ways. Please, be sure, your words will keep us smiling during the whole week. Once again, thank you and we hope to have the opportunity to welcome you back many many times. Best regards,

Dear Leticia, The entire team is delighted to read such an amazing review about your recent stay, for us it will always be an honor to host you every time you visit our lovely city. Thank you so very much for highlighting our mediterranean gastronomy , being fully aware that this is an aspect of primary importance for our guests. We hope to have the opportunity to welcome you again on your next getaway to Madrid. Best regards,

Dear Jorge,On behalf of everyone in ILUNION Alcalá Norte, I would like to thank you for this review you have posted about our hotel. We are completely thrilled to know that you have enjoyed your stay with us. It definitely makes us start our journey with a boost of energy. We would like to thank you for highlighting your overall experience .We hope to welcome you back to our lovely city soon.Best regards,

Estimada Sandra, Gracias por elegirnos para su reciente estancia en la capital y por compartir su opinión con nosotros. En ILUNION Alcalá Norte valoramos mucho a nuestro personal, el cual está orientado al servicio al cliente, ya que somos plenamente conscientes que sus interacciones con él tienen un impacto enorme en la experiencia global. Por lo tanto, nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Una vez más le damos las gracias por compartir esta valiosa información con nosotros, puede estar segura que la información que ha proporcionado será utilizada en consecuencia para mejorar la experiencia de nuestros futuros huéspedes. Reciba un afectuoso saludo,

Apreciado Sergio, Muchas gracias por dedicarnos parte de su tiempo en compartir a través de esta plataforma su magnífica valoración. Lo que nos resulta realmente excelente es poder contar con la confianza de clientes como ustedes! Nuestro mayor objetivo es su satisfacción, crear recuerdos únicos y ofrecer un servicio de hospedaje cumpliendo con todas sus expectativas. Esperamos de corazón poder recibirle de nuevo en la que puede considerar su segunda casa en la capital. Un afectuoso saludo y Feliz año 2024 en nombre de todo el equipo, Mónica ParraDirectora

Estimado Álvaro, ¡Muchísimas gracias por compartir con nosotros y el resto de usuarios de Hoteles.com su magnífica valoración ! Por clientes como ustedes nos apasiona lo que hacemos . Será un placer para nosotros volver a darle la bienvenida en su próxima visita a la ciudad y que vuelva a disfrutar de una experiencia excelente. Deseando verle pronto, le deseamos muy Felices Fiestas en nombre de todo el equipo.Un afectuoso saludo ,

Estimado José Manuel, Muchas gracias por compartir con nosotros su constructiva valoración a través de Hoteles.com. Seguimos un estricto protocolo preventivo de limpieza y revisión de habitaciones, además de estar prohibido fumar en todas ellas. Por lo que espero comprenda que ésta es una situación inusual, entendiendo que el huésped anterior no tuvo el menor reparo en saltarse la normativa vigente. Para una futura ocasión, no dude en comunicarlo en recepción y nuestro equipo hará todo lo posible para darle una solución a la altura de sus expectativas. Estaremos felices de volver a darle la bienvenida en un futuro próximo. Hasta entonces seguiremos trabajando con ilusión para obtener su total recomendación. Un afectuoso saludo y Felices Fiestas en nombre de todo el equipo,

Dear Paolo, We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Expedia’s readers. We appreciate your kind words towards our facilities, service and breakfast buffet as we strive to ensure a wide array of options to kickstart the day. We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home. Best regards,

Dear Erbin, We appreciate you took the time to share your experience with us. We are very joyful to read you consider us a great hotel. On the other hand, we regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on the best way to visit the surrounding area. I truly hope to have the opportunity to welcome you back for a second opportunity, Best regards,