Estimada Sra. Luna,Muchas gracias por su reciente visita y por sus comentarios.Nos complace saber que encontró la limpieza de la habitación a su satisfacción, reflejando nuestro compromiso con los estándares de higiene. Lamentamos los inconvenientes que haya podido experimentar con el aire acondicionado; nos gustaría informarle que nuestro sistema de climatización se ajusta según la temporada para garantizar el confort de nuestros huéspedes, y estamos constantemente revisando nuestras instalaciones para asegurar su correcto funcionamiento. Agradecemos sus comentarios acerca del servicio y las comodidades de la habitación, los cuales son esenciales para nosotros en nuestra búsqueda de mejorar la experiencia del huésped.Esperamos poder recibirle de nuevo en un futuro próximo.Atentamente,Laura López, Voice of Customer Coordinator

Dear Mr. Philip,We'd like to thank you for taking the time to review your experience.We're thrilled to hear that our hotel's proximity to the airport and overall condition met your expectations. It's wonderful to know that you found our room cleanliness and amenities to be impeccable. We regret to hear about the confusion regarding our complimentary airport shuttle service. Our goal is to provide seamless transportation, and we will ensure that clearer instructions are available for a hassle-free journey from the airport to our hotel.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Dear Mr. Scott,We'd like to thank you for taking the time to review your experience.We are delighted to hear that our proximity to Barajas airport added convenience to your stay and that the neighborhood's dining options, including the tapas bar you found, enhanced your final evening in Madrid. Our team takes great pride in maintaining the property to ensure a pleasant environment for our guests. We appreciate your recognition of our efforts in room cleanliness, hotel condition, service, and room amenities.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Dear Ms Elaine,Thank you for such a positive review.We are glad that our location and shuttle service were so convenient for your needs.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Ms Elizabeth,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Ryan,Thank you for taking the time to provide your feedback.We're delighted to hear that the cleanliness of our rooms and the level of service met your expectations. Our commitment to maintaining a high standard is unwavering, and we're glad it enhanced your stay. We also appreciate your positive remarks about the convenience of our airport shuttle service. We understand that after a long journey, our guests value efficient and comfortable transportation. We regret to hear that you encountered issues with the air conditioning in your room. Our rooms are indeed equipped with air conditioning or heating, depending on the season, to ensure our guests' comfort. While we strive to provide a seamless experience, it appears we fell short in this instance. Please rest assured that our team is dedicated to addressing any in-room amenities that may not meet our guests' expectations.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Andrea,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.Nos complace saber que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos con dedicación para ofrecer estancias memorables y es gratificante recibir comentarios como los suyos.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Agustín,We would like to thank you for this positive review.We're delighted to hear that you found your stay to be safe and quiet, which is a testament to our commitment to guest comfort and security. Our team takes great pride in maintaining the cleanliness of our rooms, and we're pleased that you appreciated the condition of the hotel and the services provided. While we note your satisfaction with the room amenities, we constantly strive for excellence and your feedback is invaluable in this pursuit.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. José,We would like to thank you for this positive review.We're delighted to hear you appreciated the convenience of our multiple shuttles to Barajas airport, ensuring a smooth journey for our guests. Your recognition of the cleanliness of our rooms and the overall condition of the hotel greatly encourages our team, as we strive to maintain the highest standards. The amenities provided in our rooms are selected to enhance your stay, and we're pleased they contributed positively to your visit.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. José,We would like to thank you for this positive review.We're thrilled to hear that our shuttle service, operating from the early hours, contributed to the ease of your travels and that our breakfast buffet offered a delightful start to your day. Our team takes great pride in maintaining the cleanliness of our hotel and providing excellent service, and your acknowledgment of these efforts is most appreciated.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Peter,Thanks for taking the time to share your views of your visit.We are pleased to offer air conditioning in all rooms, though we regret any inconvenience you may have experienced with the temperature control. We aim to provide a variety of dining options, including our restaurant where we strive to balance quality and price. We apologize if noise disturbances affected your stay; we're continuously working to ensure a peaceful environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Lisa, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.We're glad to hear that the price met your expectations and appreciate your satisfaction with our service. We're proud to offer a competitive rate while ensuring a high standard of hospitality. Regarding the temperature control, our rooms feature air conditioning or heating depending on the season, and we regret if this did not provide the level of comfort you expected. We also note your comments on the firmness of our beds and understand that mattress preference can vary greatly from guest to guest. Our aim is always to provide a restful night's sleep for all our visitors.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Linda, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.We're pleased to hear you found our airport shuttle service to be very convenient, offering a seamless connection to your next destination. The provision of early morning coffee from 3:30 am is one of our thoughtful offerings to ensure our guests start their day right, even when they have an early flight to catch. We regret to hear that the room did not meet your expectations. While our rooms are designed with practicality in mind and include amenities such as a flat-screen TV and a minibar, we acknowledge your comments regarding the room's furnishings and mattress. We strive to maintain a high standard of comfort and quality, and your feedback is valuable to us. It's also worth noting that our premium rooms, suites, and junior suites are equipped with additional amenities like electric kettles for added convenience.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Aileen,Thank you for taking the time to share your feedback,We're glad to hear that our proximity to the airport and the Congress Center met your location needs. It's disappointing to hear that other aspects of your stay did not meet expectations. Our fitness room is equipped with a variety of equipment, including a treadmill, and we regret any confusion regarding the facilities during your visit. We also offer a complimentary airport shuttle service that runs at scheduled times, and we apologize if this was not clearly communicated. As for the noise levels, our rooms are soundproofed to ensure a restful night's sleep; any deviation from this is certainly not up to our standard. We're sorry to hear that your breakfast experience did not leave you satisfied, as we take pride in the quality and variety of our breakfast buffet.We hope to have the opportunity to welcome you back for a much-improved experience. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Alarcon,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos complace saber que encontró nuestro servicio de transporte al aeropuerto muy bueno y que esto haya sido un aspecto positivo durante su estancia. Lamentamos los inconvenientes que menciona respecto a la habitación 106. Queremos asegurarle que ofrecemos aire acondicionado o calefacción dependiendo de la temporada y que nuestras habitaciones están diseñadas para proporcionar confort y practicidad, aunque entendemos que la decoración y los muebles pueden no ser del gusto de todos nuestros huéspedes.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Sharon,Thank you for your visit.We're delighted to hear that you found your stay to be convenient and appreciated the cleanliness of our rooms and the condition of the hotel. It's also gratifying to know that our service met your expectations, as we strive to provide a seamless and enjoyable experience for all our guests.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Rios,Thank you to share your feedback with us.We're delighted to hear that you appreciated the efforts of our dedicated staff and found our hotel to be in excellent condition. It's wonderful to know that the cleanliness of your room met your expectations. We also take note of your feedback regarding the room amenities and would like to highlight our commitment to providing a comfortable and convenient experience, as detailed by the availability of a desk, minibar, safe, and flat-screen TV in all our rooms, with additional features such as an electric kettle, terrace, ironing facilities, along with slippers and bathrobe in our premium accommodations.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maida,Thank you for taking the time to share your feedback.We're delighted to hear that the complimentary shuttle added convenience to your stay and that our spacious rooms provided you with comfort. It's wonderful that our breakfast selection, featuring an assortment of fruits, ham, cheeses, and more, was to your liking. We take pride in maintaining impeccable standards of cleanliness and are glad that you found our hotel's condition and service to be exceptional.We look forward to welcoming you back on a future occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Idalia,Please accept our thanks for your kind review.We're thrilled to hear that our airport shuttle service added convenience to your travels and appreciate your compliments on its punctuality. It's also wonderful to know that our team's friendliness and accommodating nature stood out during your stay. We are delighted that you consider our hotel as your go-to choice in Madrid and that our efforts to ensure a seamless and comfortable experience resonate with you.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Lindsey,Thank you for your visit.We're pleased to know that our staff provided helpful service during your stay. It's also reassuring to hear that you had the opportunity to enjoy the conveniences offered by our prime location near the airport, as well as our complimentary early morning coffee service. We regret to hear about your discomfort due to the air conditioning; please note that our hotel is equipped with air conditioning during the warmer months and heating for when it gets colder, in accordance with the season. We strive to ensure all our guests have a comfortable stay, and we apologize if we fell short in this instance.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Valerie,Many thanks for this high rating.We're delighted to hear that our proximity to the airport added convenience to your stay and that our offerings surpassed your expectations. Our team takes great pride in maintaining impeccable cleanliness and providing exceptional service, so your recognition is greatly appreciated. Moreover, we're glad that the amenities in your room contributed to a comfortable and satisfying visit.We hope that you will visit us again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Claudia,Ha sido un placer recibir su última visita.Nos complace enormemente que haya experimentado un servicio al cliente de primera y un proceso de check-in eficiente. Es un honor saber que la limpieza de nuestras habitaciones y las instalaciones del hotel han cumplido con sus expectativas al 100%. Nuestro equipo trabaja incansablemente para ofrecer un servicio impecable y comodidades que aseguren una estancia confortable y agradable.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Alarcon,Thank you for taking the time to share your comments.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We are however sorry to hear of the issues which you faced with the air conditioning system and regret that you had not made us aware of this while on-site; as our maintenance team would have happily intervened and made your stay with us more comfortable.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Antonio,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos complace enormemente saber que ha disfrutado de su estancia y que la cercanía al aeropuerto ha sido conveniente para usted. La satisfacción de nuestros huéspedes es nuestra prioridad y es un placer conocer que la limpieza, el estado del hotel, el servicio y los amenities de la habitación han cumplido con sus expectativas al 100%. Nos alegra que haya encontrado el desayuno a su gusto y que nuestras instalaciones hayan contribuido a una experiencia positiva.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Steve, Thank you for positively reviewing your visit.We're delighted to hear that our shuttle service met your early transportation needs and that you enjoyed the culinary offerings from our restaurant as well as the convenience of room service. It's also reassuring to know that the cleanliness of your room was up to the mark, reflecting our commitment to guest satisfaction. We appreciate your feedback on the hotel's condition and services, which we continuously strive to enhance based on our guests' experiences. While we understand that certain aspects may not have met your expectations, we are dedicated to maintaining a high standard and are always looking for ways to improve.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Jaime,Thank you so much for your positive feedback following your visit.We're delighted to know our strategic proximity to the airport and shuttle service added convenience to your travels. Our team takes great pride in offering a sumptuous breakfast buffet to start your day on a positive note, and it's pleasing to hear it met your expectations. We also appreciate your acknowledgment of our staff's friendliness and helpfulness, as we strive to provide a welcoming atmosphere for our guests.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Silvia,Ha sido un placer recibir su última visita.Nos complace saber que encontró nuestras habitaciones de buen tamaño y cómodas, ideales para descansar cerca del aeropuerto. Agradecemos sus comentarios sobre la limpieza y el tamaño de los baños; nuestro equipo de limpieza se esfuerza diariamente para mantener todo en perfectas condiciones. Nos alegra también que haya disfrutado del desayuno tipo bufet, siempre buscamos ofrecer una selección de alta calidad para comenzar el día con energía.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Corinne, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.We apologize for any inconvenience caused by the absence of a porter service. Our team is always on hand to assist with luggage upon request at the front desk to ensure a comfortable and smooth experience for our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado huésped,Gracias por dedicar unos minutos de su valioso tiempo a compartir su experiencia con nosotros.Nos complace saber que la limpieza, la condición del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas en un 80%. Lamentamos que la zona exterior no haya estado a la altura de sus expectativas. Aunque no disponemos de áreas recreativas o bancos en el exterior, nos esforzamos por mantener nuestros jardines y terrazas en las mejores condiciones para el disfrute de nuestros huéspedes, especialmente durante la temporada de mayo a octubre. Respecto a la limpieza, aunque su calificación ha sido positiva, siempre buscamos la excelencia y su comentario nos impulsa a continuar mejorando en este aspecto.Sería muy agradable volver a verle una vez más. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Helber,Thank you for sharing your opinion following your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We look forward to seeing you again on a future occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Idalia,Many thanks for this high rating.We're thrilled to hear that the size of our king size bed met your American standards and provided you with the comfort you deserve. It's also wonderful to know that the breakfast selection was to your liking, offering a delightful start to your day. Our team is pleased that the proximity to the airport and the friendly service we provide added to the convenience of your stay.We hope to have the occasion to welcome you back. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maria Carmen,Thank you for such a positive review.We're delighted to hear that you found our hotel to be very clean and that our breakfast staff went above and beyond to accommodate your needs. It's wonderful to know that the room cleanliness and service met your expectations. We're also pleased that our amenities contributed positively to your stay, although we note they did not fully meet your expectations. Our team is dedicated to providing a comfortable and enjoyable experience, and your feedback is invaluable to us.Wishing you all the best and looking forward to your next visit,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Paola,Muchas gracias por su feedback.Lamentamos que su experiencia no haya cumplido con sus expectativas en cuanto a la limpieza de la habitación y la condición del hotel. Si bien es cierto que algunos elementos del mobiliario pueden parecer antiguos, nos esforzamos por mantener nuestras instalaciones en buen estado y proporcionar un servicio de calidad. Referente al servicio, nuestro equipo se dedica a ofrecer atención profesional y cercana, y sentimos que en esta ocasión no haya sido percibido así. Nos gustaría tener la oportunidad de cambiar esta impresión en una futura visita.Gracias de nuevo por su tiempo.Un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Querido Miguel Angel,Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Elizabeth, Le agradecemos el detalle de decidirse a compartir sus impresiones tras alojarse con nosotros. Los comentarios de nuestros huéspedes son siempre muy bienvenidos.Nos alegra saber que la ubicación cerca del aeropuerto fue de su conveniencia. Lamentamos que la limpieza de la habitación y el estado del hotel no hayan cumplido con sus expectativas; su feedback es esencial para que podamos mejorar nuestros servicios.Esperamos volver a hospedarle en otra ocasión. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Angel, Thank you very much for your feedback.We're glad to hear you appreciated the convenience of our proximity to the airport and the complimentary shuttle service, ensuring efficient transfers for your travels. We're also pleased to know that our efforts to maintain soundproof rooms contributed to your overall comfort during your stay. However, we regret that certain aspects did not meet your expectations. Rest assured, we strive to provide high-quality amenities and our rooms are designed with practicality in mind, featuring air conditioning or heating depending on the season. We take pride in our daily housekeeping service and the overall upkeep of our hotel, and we continuously work to enhance our guest experience. Please know that we are committed to improving in every way we can.It would be a pleasure to welcome you again.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator