Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 473 van 1012 beoordelingen" "
10 - Uitstekend
473
Gastenscore: 8 - Goed. 312 van 1012 beoordelingen" "
8 - Goed
312
Gastenscore: 6 - Redelijk. 142 van 1012 beoordelingen" "
6 - Redelijk
142
Gastenscore: 4 - Matig. 50 van 1012 beoordelingen" "
4 - Matig
50
Gastenscore: 2 - Ontzettend slecht. 35 van 1012 beoordelingen" "
2 - Ontzettend slecht
35
8,6/10
Netheid
8,6/10
Personeel en service
8,2/10
Voorzieningen
8,0/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Ann
Reisde met familie
14 apr 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De ligging van dit hotel is perfect!
Ann
4 nachten verbleven in april 2023
Reactie van Maria Fdez. Valderrama, Voice of Customer Coordina op 16 apr 2023
Beste Ann,Hartelijk bedankt voor uw fijne review.We vinden het fijn om te lezen dat u een aangenaam verblijf bij ons heeft gehad en dat u onze ligging als groot pluspunt aangeeft.We zien jullie graag weer eens terug.Maria Fdez. Valderrama, Voice of Customer Coordinator
10/10 – Uitstekend
Natali
Reisde met een groep
1 feb 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede verbinding AirPort
Hotel ligt in het centrum
Natali
2 nachten verbleven in januari 2022
Reactie van Guest Experience Manager op 15 feb 2022
Thank you so much for your kind evaluation!
We remain at your disposal at the heart of the city!
6/10 – Redelijk
Natali
31 jan 2022
Natali
3 nachten verbleven in januari 2022
Reactie van Guest Experience Manager op 15 feb 2022
Gracias por su evaluación, seguiremos trabajando para lograr una experiencia de 10.
Nos encantará recibirles en su próxima visita.
10/10 – Uitstekend
Jan
30 apr 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend basishotel voor stedentrip! Prima bedden, fijne douche. Goed ontbijt.
Jan
4 nachten verbleven in april 2019
Reactie van Victoria González – Guest Experience Manager op 26 jun 2019
Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.
All the team would be very glad to welcome you back very soon and provide you our best service.
Yours sincerely
6/10 – Redelijk
Adriana
Reisde met partner
2 mei 2024
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
La habitación que nos tocó tenía desgastados los colchones, mal olor y muy poca iluminación.
Adriana
4 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 3 mei 2024
Estimado huésped,Le agradecemos que nos haya hecho llegar sus impresiones.Nos complace que haya encontrado satisfactorio el nivel de nuestras comodidades en la habitación.No obstante, lamentamos profundamente que su experiencia en cuanto a la condición de la misma no haya estado a la altura de sus expectativas. Aunque algunas de nuestras habitaciones reflejen el carácter histórico del edificio, constantemente buscamos maneras de mejorar y actualizar nuestras instalaciones. Respecto al olor mencionado, tomaremos nota para revisar y asegurar el confort y agrado de nuestras estancias.En cuanto a la iluminación, nos esforzamos por ofrecer un ambiente confortable y acogedor para nuestros huéspedes, y apreciamos su retroalimentación para poder evaluar posibles mejoras. La satisfacción de nuestros visitantes es nuestra prioridad, y sus comentarios son esenciales para nosotros.Laura López, Voice of Customer Coordinator
8/10 – Goed
Clarice
Reisde met een groep
1 mei 2024
Positief: Netheid, personeel en service en voorzieningen
I really loved my stay! It's right in the middle of everything… shopping food and transit. I did think the rooms could've been a bit bigger but honestly the lack of space is expected when it comes to this particular area. I think this hotel is perfect for a short stay. Would definitely come to stay at this hotel again..<3
Clarice
2 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 3 mei 2024
Dear Guest,We are grateful for your comments regarding your stay at Hotel Madrid Gran Via 25, Affiliated by Meliá.We are thrilled to hear your appreciation for our prime location, nestled amidst the vibrant shopping district, delectable dining options, and convenient transit accessibility. It is our delight to serve as the perfect hub for our guests' urban explorations.While we are pleased that our hotel served well for your short stay, we regret that the room size did not meet your expectations. Our historic building's design reflects the charm of central Madrid, and we hope the room’s amenities and cleanliness compensated for the spatial limitations.We are particularly proud of the positive remarks on our service excellence and room amenities. Our dedicated team strives to provide a seamless and enjoyable experience for every guest. We are glad to have achieved this during your visit.We are looking forward to the pleasure of welcoming you back to our hotel for another delightful stay.Warm regards,Laura López, Voice of Customer Coordinator
10/10 – Uitstekend
Oscar
Reisde met partner
1 mei 2024
Positief: Netheid, personeel en service en voorzieningen
El hotel algo viejo pero a pesar de eso bastante bien.
Oscar
1 nacht verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 3 mei 2024
Estimado huésped,Agradecemos sinceramente que haya dedicado un momento para compartir su opinión sobre su estancia en nuestro hotel.Nos complace enormemente que la limpieza de nuestras habitaciones y la calidad del servicio hayan cumplido con sus expectativas, garantizando una experiencia agradable durante su visita.Lamentamos que la condición de nuestro establecimiento no haya estado a la altura de sus preferencias. Quisiera asegurarle que nuestra ubicación privilegiada en la Gran Vía hace de nuestro hotel un edificio clásico, y estamos comprometidos en mantener su esencia, al tiempo que consideramos constantemente las mejoras necesarias.Nos enorgullece que los servicios de nuestras habitaciones hayan sido de su total agrado, proporcionando un descanso confortable tras un día descubriendo Madrid.Laura López, Voice of Customer Coordinator
6/10 – Redelijk
Louise
Reisde met familie
1 mei 2024
Great central location. Very busy area. Quiet basic room. No art or decor. No view. Good place to sleep. Had everything we needed.
Louise
2 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 3 mei 2024
Dear Guest,Your perspectives are invaluable to us and we thank you for detailing them.We are heartened to hear you found our central location to your advantage, allowing easy access to Madrid's vibrant offerings.However, we note your remarks regarding the room's simplicity. While our rooms are designed to provide a restful environment, we understand that aesthetic preferences vary. As for the view, our various room options include city views which might better suit guests seeking a picturesque outlook. We regret any disappointment experienced.It's reassuring to know that, despite these aspects, you found our accommodations to be a good place for repose and that your essential needs were met. Our goal is to ensure a comfortable stay for all our guests.We await the chance to serve you once more, with the hope of exceeding your expectations.Warm regards,Laura López, Voice of Customer Coordinator
10/10 – Uitstekend
Miriam
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect area to go shopping and very close to the sightseeing places!
Miriam
2 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 30 apr 2024
Dear Guest,Your commendations are immensely valued by our team.Your appreciation for the prime location of Hotel Madrid Gran Via 25, Affiliated by Meliá, nestled in the shopping haven and near iconic attractions, is truly encouraging. It delights us to know that the cleanliness of our rooms, the condition of our hotel, the high standard of service, and the quality of our room amenities have met your expectations. Each positive note you've shared resonates deeply with our commitment to providing a memorable stay for our guests. Your review serves as a testament to the dedication of our staff in maintaining our establishment's reputation as a beacon of hospitality in the heart of Madrid. We sincerely thank you for choosing our hotel and for your gracious feedback.We await the pleasure of your return.Warm regards,Laura López, Voice of Customer Coordinator
8/10 – Goed
Cecilia
Reisde met familie en kleine kinderen
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicacion, personal muy amable y limpios
Cecilia
2 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 29 apr 2024
Estimada Cecilia,Muchísimas gracias por su reseña acerca de su experiencia en Madrid Gran Vía 25.Nos complace enormemente saber que la limpieza de nuestras habitaciones, así como el estado general del hotel, fueron de su agrado y cumplieron con sus expectativas.Es particularmente reconfortante recibir comentarios tan positivos sobre nuestro servicio y las comodidades de la habitación. En Madrid Gran Vía 25,nos esforzamos por ofrecer una experiencia excepcional y parece que lo hemos logrado en su caso.Agradecemos su apreciación hacia nuestro personal, quienes son el corazón de nuestro servicio y se dedican a proporcionar una estancia memorable. Será un placer transmitirles sus amables palabras.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo.Un saludo cordial,Laura López, Voice of Customer Coordinator
10/10 – Uitstekend
Rosania
Reisde met familie
28 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel muito bem localizado. Próximo de várias atrações caminhando. Comércio e restaurantes próximos. Ótimo café da manhã.
Quartos confortáveis. Para pessoas idosas acho mais conveniente ter quartos com box ao invés de banheiras.
Rosania
4 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 29 apr 2024
Prezada Sra. Rosania,Agradecemos imensamente por nos dedicar seu tempo e compartilhar suas impressões.É com satisfação que recebemos seus elogios quanto à privilegiada localização do Hotel Madrid Gran Vía 25 e a variedade de atrações, comércio e restaurantes nas imediações.Apreciamos igualmente seus comentários positivos sobre o nosso farto café da manhã e o conforto de nossos quartos. No que toca à conveniência para pessoas idosas, ressaltamos que dispomos de quartos com duchas adaptadas e estamos sempre disponíveis para atender às necessidades especiais de nossos hóspedes, garantindo uma estadia confortável para todos.Valorizamos sua escolha pelo Hotel Madrid Gran Vía 25 e nos orgulhamos em saber que contribuímos para uma experiência agradável em Madrid.Esperamos recebê-la novamente para mais uma estadia memorável.Com os melhores cumprimentos,Laura López, Voice of Customer Coordinator
6/10 – Redelijk
GILBERTO, Queretaro
28 apr 2024
Es un hotel viejo
GILBERTO
2 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 29 apr 2024
Estimado Sr. Gilberto,Le agradecemos que nos dejara sus impresiones tras su paso por Hotel Madrid Gran Via 25, Affiliated by Meliá.Estamos complacidos de saber que le agradó el hotel. Nuestra misión principal es lograr la satisfacción de quienes nos visitan, que se sientan como en casa y deseen regresar.Sobre nuestras instalaciones, queremos mencionar que trabajamos a diario para el confort de los huéspedes. Realizamos continuamente tareas de mantenimiento y renovaciones, de todos modos, tendremos en cuenta su opinión. Estamos a su disposición para que en el momento comunique a nuestro personal cualquier inconveniente y con gusto le daremos solución.Ha sido un placer recibirle, gracias por permitirnos ser sus anfitriones.Reciba un cordial saludo. Atentamente,Laura López, Voice of Customer Coordinator
6/10 – Redelijk
ana maria
Reisde met partner
27 apr 2024
Positief: Personeel en service, voorzieningen
Negatief: Netheid
ana maria
3 nachten verbleven in april 2024
10/10 – Uitstekend
Ignacio Gomez
Zakenreiziger, Reisde met partner
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buena relacion costo beneficio
Ignacio Gomez
4 nachten verbleven in april 2024
Reactie van Laura López, Voice of Customer Coordinator op 29 apr 2024
Estimado huésped,Le agradecemos sinceramente que haya dedicado un momento para compartir su grata experiencia en el Hotel Madrid Gran Vía 25, Affiliated by Meliá.Nos complace enormemente saber que la limpieza de nuestras habitaciones cumplió con sus expectativas, y que el estado general del hotel fue satisfactorio. Nuestro equipo se esfuerza por ofrecer un servicio de primera calidad, y sus palabras son un valioso reconocimiento a su dedicación.Agradecemos sus comentarios sobre las comodidades de la habitación, ya que trabajamos continuamente para ofrecer el confort y la calidad que nuestros huéspedes merecen. En Hotel Madrid Gran Vía 25, nos enorgullecemos de crear estancias memorables y su experiencia positiva nos impulsa a seguir mejorando día a día.Esperamos tener el placer de recibirle de nuevo en su próxima visita a Madrid.Atentamente,Laura López, Voice of Customer Coordinator
6/10 – Redelijk
Charisse
Zakenreiziger
24 apr 2024
The property was all right. My room (although I did ask for single) was very small. The lobby was bigger than some but very aversge in decor. The bathroom was clean but probably needs a little update. The room was dark because I was interior.
The breakfast was the best so far. And I would say, I liked the bigger than usual closet space.
Charisse
1 nacht verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 25 apr 2024
Dear Guest,We are grateful for your insights regarding your recent stay at our hotel.We are delighted to hear that our breakfast was a highlight of your visit, and that the ample closet space added to your comfort.While we are pleased to provide a clean bathroom, we note your thoughts on its condition and appreciate your candid feedback. We also understand that the charm of a classic building structure does not appeal to everyone, and we regret that our lobby decor did not meet your expectations. Regarding the lighting in your interior room, we aim to ensure a restful environment, though we apologize if this was not conducive to your preferences.Rest assured, we are devoted to offering a restful retreat amid the vibrancy of Madrid, and we hope to have the opportunity to better accommodate your needs in the future.We await the pleasure of serving you again.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Javier
Reisde met familie
24 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was perfect
Javier
2 nachten verbleven in januari 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 25 apr 2024
Dear Mr. Javier,We would like to thank you for this positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Maria
Reisde met familie
23 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación
Maria
1 nacht verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer op 23 apr 2024
Estimado huésped,Le agradecemos profundamente que haya tomado un momento para compartir su grata experiencia.Nos complace inmensamente saber que la ubicación céntrica de Hotel Madrid Gran Vía 25, Affiliated by Meliá fue de su agrado y contribuyó a una experiencia positiva durante su estancia en la capital.La limpieza y el estado de nuestras instalaciones son aspectos que cuidamos con especial atención, por lo que su reconocimiento nos llena de orgullo. Asimismo, es un placer saber que el servicio brindado por nuestro equipo cumplió con sus expectativas.Nos alegra que los servicios y comodidades de la habitación hayan sido de su completo agrado, reforzando nuestro compromiso por asegurar el descanso y bienestar de nuestros huéspedes. Su satisfacción es nuestro mayor estímulo para seguir ofreciendo un servicio de excelencia.Esperamos tener el placer de recibirle nuevamente.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Salvador
Reisde met partner
22 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Localizado justo en la La gran vía al lado de la estación de metro! Localización excelente.
Salvador
3 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coordi op 24 apr 2024
Estimado huésped,Le agradecemos sinceramente que haya dedicado un momento para compartir su opinión sobre su estancia en nuestro establecimiento.Nos complace enormemente saber que la ubicación del Hotel Madrid Gran Vía 25 resultó ser un punto clave para una experiencia inolvidable en Madrid.Nos enorgullece que la limpieza de las habitaciones y la condición del hotel hayan cumplido con sus expectativas. La satisfacción de nuestros huéspedes es nuestra prioridad y comentarios como el suyo nos motivan a seguir manteniendo nuestros altos estándares de servicio.Además, nos alegra que las comodidades de su habitación hayan contribuido a un descanso confortable y una estancia más agradable. En Hotel Madrid Gran Vía 25, nos esforzamos por ofrecer un servicio excepcional y nos alegra que haya percibido el esmero de nuestro equipo.Esperamos tener el placer de recibirle de nuevo en el futuro.Saludos cordiales,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 – Goed
Zelandia
Reisde met partner
22 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The noise at night in my room and no small refrigerator to drink a least water.
Zelandia
2 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coordi op 24 apr 2024
Dear Guest,Your insights are invaluable to us, and we thank you for detailing your stay.We are pleased to learn that our service met with your approval and that the cleanliness and condition of our hotel contributed positively to your stay.However, we regret to hear that the noise levels and lack of a minibar in your room detracted from your overall experience. Please note, our Superior Rooms do offer minibars with complimentary soft beverages. We are also continuously working on enhancing our soundproofing measures to ensure our guests' comfort. We apologize for any inconvenience caused and appreciate your understanding.We take pride in our attentive staff and are glad that this was a highlight of your visit. At Hotel Madrid Gran Via 25, Affiliated by Meliá, we are committed to providing a restful and enjoyable stay for all our guests.We eagerly await the chance to serve you with an experience that not only meets but exceeds your expectations.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 – Goed
Eduardo
Reisde met familie
19 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was simple but good, breakfast was great
Eduardo
1 nacht verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coordi op 22 apr 2024
Dear Guest,Your insights are invaluable to us and we thank you for detailing your stay.We are delighted to know that our breakfast selection met your expectations and provided a positive start to your day.While we are pleased that you found the overall condition of our hotel to be satisfactory, we note your remarks regarding room amenities. At Hotel Madrid Gran Via 25, we strive to furnish each guest with a room that meets our high standards, and we regret if we did not fully meet your expectations in this regard. Please rest assured that we are committed to providing a comfortable and enjoyable experience for all our guests.Your commendation of our service and the cleanliness of your room is greatly appreciated. We take pride in maintaining a welcoming and pristine environment for our valued guests.We eagerly await the chance to serve you once more at Hotel Madrid Gran Via 25, Affiliated by Meliá.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 – Goed
Markus
17 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Markus
2 nachten verbleven in april 2024
8/10 – Goed
Sonia
16 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is centrally located and in excellent conditions. The problem was that the air conditioner was off
Sonia
6 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coordi op 22 apr 2024
Dear Sonia, Thank you for sharing your experience with us.We're thrilled to hear that the central location of our hotel was to your satisfaction and that you found the overall condition of our property excellent. It's also rewarding to know that our team's service met your expectations. Regarding your comment about the air conditioning, our system is seasonally controlled to ensure guest comfort, and we regret any inconvenience you may have experienced. We always strive to provide a restful environment and appreciate your feedback.We hope to welcome you back soon for another memorable stay in the heart of Madrid.María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Jonathan
16 apr 2024
Jonathan
1 nacht verbleven in april 2024
10/10 – Uitstekend
Nila
Zakenreiziger
15 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Llegue y a pesar de que fue antes del cheKing me dieron de inmediato una habitación
Nila
1 nacht verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord. op 16 apr 2024
Estimada Nila,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Gran Via 25, Affiliated by Meliá.Nos complace saber que la limpieza de la habitación y el estado del hotel cumplieron con sus expectativas al 100%. Es un honor recibir una valoración tan positiva del servicio que ofrecemos y de las comodidades en la habitación. Siempre nos esforzamos por proporcionar una estancia excepcional a nuestros huéspedes y comentarios como el suyo son una recompensa a nuestro compromiso.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Soraya
Reisde met familie
15 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient walkable
Soraya
2 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 16 apr 2024
Dear Ms Soraya,Thank you very much for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
6/10 – Redelijk
Kathleen
Reisde met een groep
14 apr 2024
Positief: Personeel en service
Some things outdated in the hotel. Staff was great.
Kathleen
1 nacht verbleven in april 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 15 apr 2024
Dear Ms Kathleen,We would like to thank you for this review about your recent experience with us.We're delighted to hear that our staff made a great impression during your stay, as we strive to provide exceptional service. Although certain aspects of our hotel did not meet your expectations, we take pride in our classic building, boasting a prime location with breathtaking city views and a breakfast buffet that overlooks the iconic Gran Vía. We are continuously working on keeping our amenities up to date and comfortable for all our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
6/10 – Redelijk
Elena Gisela
Reisde met familie
14 apr 2024
Ottima
Posizione e letti singoli grandi e comodi ma il bagno è vecchio ancora con la vasca, camere piccole ma capisco visto l’età ta del palazzo il personale della reception non capace sia al check in che mai un sorriso ne anche el check-out.
Personale della colazione molto gentili.
Elena Gisela
2 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 15 apr 2024
Gentile Sig.ra Elena,Grazie per aver recensito la nostra struttura.Siamo lieti che abbia apprezzato la posizione centrale dell'hotel e la comodità dei letti singoli grandi. Ci fa piacere sapere che il personale della colazione è stato molto gentile e ha contribuito positivamente al suo soggiorno.Prendiamo nota delle sue osservazioni riguardo l'aspetto delle camere e del bagno, e ci dispiace che queste non siano state all'altezza delle sue aspettative. Vogliamo assicurarle che, nonostante l'edificio storico in cui ci troviamo, ci impegneremo per mantenere gli standard di qualità che i nostri ospiti si aspettano.Saremo lieti di poterla ospitare di nuovo presso il Hotel Madrid Gran Via 25, Affiliated by Meliá in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Fernando
13 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buena ubicación
Fernando
3 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 15 apr 2024
Estimado Sr. Fernando,Estamos muy orgullosos de poder leer que tuvo una óptima experiencia con nosotros.Nos complace enormemente que haya valorado positivamente la ubicación de nuestro establecimiento, ideal para explorar el corazón de Madrid y sus atracciones cercanas. Agradecemos su reconocimiento a la limpieza de nuestras instalaciones y al servicio prestado por nuestro equipo, siempre esforzándonos por ofrecer una estancia excepcional a nuestros huéspedes.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Amanda Grace
Reisde met familie
12 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed 4 nights in April. Very centrally located on Gran Via. Metro outside. Position above retail. The building is old and has been refurbished but there are limitations. The lifts for instance tend to jump just before stopping and some of the fixtures and fittings are of a different era. Not sure if Aircon worked as didn't need it. Well insulated from outside noise despite the location. Reading lights didn't appear to work and TV is strictly local channels. Real Madrid TV was handy to have.
Reception are multi lingual. Offered a free upgrade but didn't match the sleeping arrangements booked (Twin) which therefore couldn't be taken. Bit of a miss there.
No bar or evening food service but in the location that really isn't needed.
Breakfast is excellent and varied with good times. Quality is top class. Young female assisting on my trip in the restaurant was notably efficient and should be commended. Multiple options of food available and labelling is generally bilingual Spanish English.
Vending machines are available but weren't used by me.
Classed as 3* which I suggest is very fair. Location is the key for this hotel. Used essentially as a crash pad to explore the amazing city and for that it was spot on.
Amanda Grace
4 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 15 apr 2024
Dear Ms Grace,We really appreciate your feedback.We're delighted to hear you found our breakfast offerings to be excellent and of top quality, and that our team member in the restaurant made a notable impression with her efficiency. It's also gratifying to know that our central location served as an ideal base for your city explorations. We appreciate your comments on our well-insulated rooms and the convenience of having a metro stop right outside. Regarding the lifts and fixtures, while our hotel celebrates a classic charm, we continuously strive for improvement and guest satisfaction. We apologize for any inconveniences this may have caused you. We're also sorry to hear about the issues with the reading lights and TV channels; we will certainly look into this matter. Our goal is to ensure that every aspect of your stay is comfortable and enjoyable.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Arturo
Reisde met familie
8 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient, close to everything, nice and clean
Definitely recommended
Arturo
1 nacht verbleven in april 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 8 apr 2024
Dear Mr. Arturo, Thank you for your positive review, we appreciate it.We are delighted to hear that our strategic location added convenience to your stay and that our commitment to cleanliness met your expectations. It's also gratifying to learn that you found our service impeccable and the amenities in your room to your complete satisfaction. We pride ourselves on offering well-appointed accommodations with picturesque city views, and it's always rewarding when our guests appreciate these details.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Ismael
7 apr 2024
Ismael
2 nachten verbleven in april 2024
10/10 – Uitstekend
Luis
6 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ubicación perfecta!!
Luis
3 nachten verbleven in april 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 8 apr 2024
Estimado Luis, Su opinión es muy importante para nosotros.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 – Goed
Verónica
2 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Verónica
4 nachten verbleven in maart 2024
10/10 – Uitstekend
Gisela
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional and frendly staff.
My gratitude to Lydia and Pablo for hep and kindness.
Gisela
2 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 1 apr 2024
Dear Ms Gisela,Thank you for your positive review, we appreciate it.We are delighted to hear that you had a comfortable stay, we understand that a great night's rest is high on the list of priorities of our guests. We also appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We hope to see you again on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Juan
30 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
Juan
4 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 1 apr 2024
Estimado Sr. Juan,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Kiara
30 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
Kiara
1 nacht verbleven in maart 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 1 apr 2024
Dear Ms Kiara,Many thanks for this high rating.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
6/10 – Redelijk
Glenn
Reisde met een groep
27 mrt 2024
Positief: Personeel en service
Negatief: Netheid
The hotel is in a great location on Gran Via. Unfortunately we had to change our room due to a bad smell but the receptionist was very helpful and got us a new one straightaway. The rooms are very basic.
Glenn
2 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 1 apr 2024
Dear Glenn,Thank you for taking the time to provide your feedback.We're delighted to hear that our prime location on Gran Via contributed positively to your stay. Our team takes pride in providing attentive service, and we are glad our receptionist could promptly assist you with the room issue. We recognize that our rooms may have a classic appeal, and we continually strive to ensure they meet our guests' needs. We appreciate your feedback as it helps us maintain the highest standards of accommodation and service.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Delia Rodriguez
Reisde met partner
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo excelente.
Delia Rodriguez
3 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 27 mrt 2024
Estimada Delia Rodriguez,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Gran Via 25, Affiliated by Meliá.Nos alegra enormemente saber que la limpieza de su habitación fue de su total agrado, así como las condiciones del hotel y el servicio proporcionado por nuestro equipo. Apreciamos sus comentarios sobre las amenidades de la habitación y nos complace que hayan cumplido con sus expectativas.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
jose carlos
Reisde met familie
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente ubicación, buen desayuno, personal súper amable
jose carlos
3 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 25 mrt 2024
Estimado José Carlos, Su opinión es muy importante para nosotros.Nos alegra enormemente que la ubicación del hotel haya sido de su agrado, permitiéndoles explorar lo mejor de Madrid con facilidad. Agradecemos sus comentarios positivos sobre nuestro desayuno, una experiencia diseñada para comenzar el día con una vista impresionante de la Gran Vía. Es un placer saber que nuestro personal ha contribuido a una experiencia amable y memorable durante su estancia.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Marco, miami
23 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing location, at heart of Madrid expect noise .. ear plugs work great!
Lovely, clean rooms and excellent staff .. front desk amazing nice and kind Lidia takes grate care of you as well of the rest all amazing !
Marco
1 nacht verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 25 mrt 2024
Dear Marco,Thank you for taking the time to provide your feedback.We're thrilled to hear you enjoyed our prime location in the heart of Madrid and found our rooms to be clean and comfortable. It's wonderful to know that Lidia and the rest of our front desk team provided excellent care during your stay. While we're glad our double-glazed windows help keep the vibrant city sounds at bay, we apologize if any noise disrupted your rest. Our team is dedicated to ensuring a tranquil stay, and we appreciate your understanding and practical solution.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Avi, Chattanooga
Reisde met familie en kleine kinderen
20 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location with lots to do. Staff was always very friendly.
Avi
8 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 20 mrt 2024
Dear Mr. Avi,Thank you so much for your positive feedback following your visit.We are thrilled to hear that our strategic location provided you with an abundance of activities to enjoy and that our team’s friendliness added a warm touch to your stay. Our commitment to guest satisfaction is reflected in your commendation of the room cleanliness and the quality of services provided. While we take pride in our hotel's condition, we continuously strive for improvement and appreciate your feedback on room amenities.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
JOSE
Reisde met familie
18 mrt 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está muy céntrico, seguro y es muy fácil llegar a cualquier lugar. Limpio, cómodo y perfecto para nuestro viaje en familia. Muy abundante y rico el desayuno, gracias
JOSE
2 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 19 mrt 2024
Estimado Sr. José,Muchas gracias por sus comentarios.Nos complace enormemente saber que la ubicación céntrica fue conveniente para su viaje familiar y que encontró nuestras instalaciones limpias y cómodas. Es un placer leer que nuestro desayuno cumplió con sus expectativas en calidad y variedad, y esperamos que haya disfrutado de la vista a la Gran Vía mientras comenzaba su día.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Jose Manuel
Reisde met partner
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lo mejor de todo es la gran ubicación
Jose Manuel
4 nachten verbleven in januari 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 18 mrt 2024
Estimado José Manuel, Su opinión es muy importante para nosotros.Nos complace enormemente que haya destacado la ubicación privilegiada de nuestro hotel, un punto de partida perfecto para explorar los tesoros de Madrid. Estamos encantados de que haya disfrutado la limpieza de su habitación, la condición general del hotel, el nivel de servicio que brindamos y las amenidades disponibles en su estancia.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 – Goed
Armando Azael
Reisde met partner
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo bien!
Armando Azael
1 nacht verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 18 mrt 2024
Estimado Sr. Azael,Muchas gracias por sus comentarios.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
4/10 – Matig
Rose
Reisde met een groep
17 mrt 2024
Positief: Personeel en service, voorzieningen
Location is on point. Staff are awesome. Breakfast is 5/5 very very good. But there room are very VERY SMALL FOR THE HIGH PRICE!
Rose
2 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 18 mrt 2024
Dear Ms Rose,Thank you for taking the time to share your feedback,It's wonderful to hear that our location served you well and that our staff made a positive impression. Your appreciation for the breakfast we offer is also greatly valued, as we strive to provide an excellent start to the day with our international buffet overlooking Gran Vía. We regret to hear that the room size did not meet your expectations. Our range of rooms includes options of various sizes and we aim to provide accurate descriptions to assist our guests in selecting the most suitable accommodation.We hope to welcome you again in the future. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 – Goed
Takeshi
Zakenreiziger
13 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
便利な場所にある。
Takeshi
1 nacht verbleven in februari 2024
Reactie van María Fdez. de Valderrama Voice of Customer Coord op 18 mrt 2024
Takeshi 様この度は、Hotel Madrid Gran Via 25, Affiliated by Meliá をご利用いただき、また、お言葉をお寄せいただきまして、誠にありがとうございました。便利な立地を気に入っていただけたようで、大変嬉しく思います。グラン・ビアの中心に位置しており、公共交通機関へのアクセスも容易ですので、ご滞在中はマドリード市内のあらゆる場所に簡単にお出かけいただけます。また、清潔さやアメニティに関してもご満足いただけたようで、私たちのサービスがお客様の期待に応えられたことを嬉しく思います。またのお越しをお待ちしております。María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Sharon
Reisde met een groep
12 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
During my stay at this hotel, I had a very pleasant experience. The hotel is in a perfect location and close to all the must-see things while in Madrid. I stayed in a city-view room which was rather noisy most of the night with loud music coming from the road outside. The hotel was very clean and modern and the staff were extremely helpful. I would recommend this hotel and I would stay again.
Sharon
2 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 13 mrt 2024
Dear Ms Sharon,We appreciate that you took the time to share your experience with us.We're thrilled to hear that our prime location made your visit to Madrid's must-see attractions convenient. It's wonderful to know that the cleanliness and modernity of our hotel, alongside our helpful staff, contributed positively to your stay. We appreciate your feedback regarding the noise, and while our rooms are soundproof, the vibrant energy of Gran Vía can sometimes be audible. Rest assured, we continually strive to ensure the comfort of our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
6/10 – Redelijk
John
Reisde met familie
10 mrt 2024
Positief: Personeel en service
Food safety, at the breakfast station.
John
3 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 11 mrt 2024
Dear John,Thank you for taking the time to provide your feedback.We're pleased to hear you found our service to be satisfactory, with our team's commitment to guest care reflected in your 80% service rating. Our hotel's cleanliness is a priority for us, and while you've rated it at 60%, we continually strive to maintain the highest standards. Regarding your comment on food safety at the breakfast station, we take such feedback seriously and maintain strict adherence to all health regulations to ensure the well-being of our guests. We regret to hear of any perceptions that may suggest otherwise and will look into your concerns promptly.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
Ana
8 mrt 2024
It was ok
Ana
2 nachten verbleven in maart 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 11 mrt 2024
Dear Ms Ana,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 – Uitstekend
sergio
6 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Localização privilegiada. Próximo de tudo . Excelente receptividade. Recomendo
sergio
1 nacht verbleven in februari 2024
Reactie van María Fdez. de Valderrama
Voice of Customer Coord op 6 mrt 2024
Caro Sr. Sergio,Ficamos gratos com o tempo dedicado à sua avaliação.É um prazer saber que nossa localização privilegiada contribuiu para uma estadia memorável e que a receptividade de nossa equipe atendeu às suas expectativas. Nos esforçamos para oferecer um serviço de excelência e ficamos felizes que isso tenha sido refletido durante sua visita.Cumprimentos,María Fdez. de ValderramaVoice of Customer Coordinator