Beste Peter,Hartelijk dank voor deze beoordeling.Wij lezen met plezier dat wij jullie konden bekoren met onder andere ons vriendelijk personeel, ons uitgebreid ontbijt en onze ruime badkamers. Onze excuses dat de kamer wat tegengevallen was, jullie opmerkingen hieromtrent staan genoteerd en zullen intern aangehaald worden. Wij hopen echter dat alles verder naar wens was en dat jullie genoten hebben van jullie tijd in Madrid.Een volgende keer staan we graag weer voor u klaar.Hartelijke groet,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ellen,Greetings from Meliá Madrid Princesa!Thank you for ttaking the time to share your lovely review with us.We are extremely happy to hear that yo had a wonderfull stay with us specially due to location.Looking forward to welcoming you back soon.Kindest regards,

Dear guest, Greetings from Meliá Madrid Princesa! We highly appreciate you took the time to share with us and other travelers your rating about your stay with us.Kindest regards,

Dear Michael, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. Miguel A. Moral Guest Experience Manager

Thank you so much for the score Best regrads, Miguel A. Moral Guest Experience Manager

Thank you for your review! Miguel A. Moral Guest Experience Manager

Dear Guest, Thank you for that comment. We are sorry about the troubles with the entrance door. I remain at your complete disposal and look forward to welcoming you back in the near future. Guest Experience Manager Miguel A. Moral

Dear Guest, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. Miguel A. Moral Guest Experience Manager

Dear Guest, We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. The information about all our facilities and services are on the webside. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours Please, accept my apologizes. Miguel A. Moral Guest Experience Manager

Dear Guest! Thank you for your scored! Best Regards, Miguel A. Moral Guest Experience Manager

Dear Guest, Thank you for your time and your feedback! At your total disposal, Miguel A. Moral Guest Experience Manager

Dear Farnaz, We are really sorry for not having reached your expectation during your last stay witht he wellness area. You can find all the information in the web. We would be glad to have the opportunity to receive you once again in our Hotel. Miguel A. Moral Guest Experience Manager

Dear Guest, We highlight appreciate the time that you have taken to share your experience with us. We are proud to know that we were able to make your stay enjoyable. It would be a pleasure for all the Melia team to welcome you back in a near future

Dear Tia,Thank you for such a positive review.It's a delight to hear that our strategic location enabled you to easily explore Madrid's major sights. We're also pleased to know that the room met your expectations in terms of size and offered a comfortable stay. Our team takes great pride in maintaining impeccable cleanliness and providing outstanding service, so your kind recognition is very much appreciated. We constantly strive to curate an exceptional room experience, ensuring every guest feels the comfort and luxury we aim to provide.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Yancarlos,Greetings from Meliá Madrid Princesa!We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Paul,Greetings from Meliá Madrid Princesa!It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service in the future.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Jonathan,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are thrilled to hear that you found our property beautiful and our staff wonderful, reflecting our commitment to a superior service culture. It's a joy to know that the room cleanliness, hotel condition, service, and room amenities met your expectations, offering you a memorable room experience. We regret to hear that the noise at night was a concern for you. Our rooms are soundproofed to ensure a peaceful stay; however, for a future visit, we can recommend rooms that are located further from the street, which typically experience less noise, ensuring your comfort throughout the night.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Esther,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Diego Fernando Cristancho,Greetings from Meliá Madrid Princesa!It's wonderful to hear that our central location added convenience to your stay and that you found our service impeccable. We are also pleased that the room cleanliness and amenities met your high standards, enhancing your room experience. Our team is thrilled that you are considering us for your future stays in Madrid.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Roula,Greetings from Meliá Madrid Princesa!We're delighted to hear that our prime location served you well and that our team's dedication to service culture made a positive impact on your stay. It's also wonderful to know that you found the room to your liking and enjoyed the comfortable room experience we strive to provide. We appreciate your recognition of our efforts in maintaining high standards of cleanliness and overall hotel condition. Your satisfaction with these aspects of your visit is truly rewarding for us.We hope to welcome you back on another occasion.All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Liebe Frau Kai,Vielen lieben Dank für Ihre tolle Bewertung!Wir sind begeistert zu lesen, dass Sie uns mit einer Höchstbewertung belohnt haben und dass Ihnen unsere zentrale Lage zugesagt hat. Schön, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren und sich wohlgefühlt haben.Hoffentlich können wir Sie auch in der Zukunft wieder bei uns begrüßen.Freundliche Grüße,María Fdez. de ValderramaVoice of Customer Coordinator

Gentile Sig. Francisco,Grazie per la sua bella recensione.Siamo lieti di sapere che la pulizia della camera e le condizioni dell’hotel hanno incontrato in pieno le sue aspettative. È sempre un piacere ricevere conferme del nostro impegno nella cultura del servizio. Inoltre, ci fa molto piacere che il servizio ricevuto abbia contribuito a rendere il suo soggiorno memorabile.Saremo lieti di poterla accogliere di nuovo presso l'Meliá Madrid Princesa in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Elizabeth,Thank you for your feedback.We're delighted to hear that our team's dedication to service culture met your expectations and contributed to a memorable stay. Your commendation of the room's cleanliness and spaciousness reflects our commitment to providing a superior room experience. It's also a joy to know that the comfort of our beds allowed you to rest well, ensuring that every guest leaves feeling rejuvenated.We hope to welcome you back soon for another stay or perhaps to indulge in our gastronomic experiences or unwind at the YHI SPA.We hope to have the pleasure of welcoming you back in the future. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that you found our hotel to be very nice and that the room cleanliness and hotel condition met your expectations to the fullest. Our dedicated housekeeping and maintenance teams strive to ensure that every aspect of the room experience is impeccable. However, we regret to hear that you faced difficulties in booking our YHI Wellness spa during your weekend visit. While our spa is a popular element of our service culture, offering energy for life activities and a chance to indulge in our love stories with self-care, we understand the disappointment that comes with not being able to secure an appointment. For future stays, we recommend that our guests book spa services in advance to ensure availability, especially on weekends when demand is higher.We hope to have the occasion to welcome you again. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Tatjana,Greetings from Meliá Madrid Princesa!It's wonderful to hear that you appreciated our prime location and the dedication of our staff. Our commitment to service culture is truly highlighted by their efforts, and we're glad it contributed to your positive experience. Additionally, we're pleased you enjoyed the proximity to the Metro and various sightseeing opportunities that Madrid has to offer.We note your remarks regarding the hotel's condition and room amenities. While we ensure our rooms and facilities are maintained to a high standard, as reflected in our comprehensive renovation in 2008, we continuously strive for improvement and guest satisfaction.We are also delighted that the cleanliness of your room met your expectations, as our team works diligently to provide a pristine room experience for every guest.We hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Juan Alberto,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are delighted to hear that our team's friendly and warm service culture made a positive impact during your stay. It's wonderful to know that the Salon Bar's offerings and the thoughtful birthday surprise added a special touch to your celebration. We appreciate your feedback on our gastronomic experiences at breakfast and will consider your comments as we strive to provide a variety of high-quality options. While we do not currently offer an express breakfast option, we hope that our extensive Mosaico breakfast buffet provided you with the energy for life activities to start your day.We hope that we have the pleasure of seeing you again in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Laura,Thank you for taking the time to review your stay.We are thrilled to hear that our service culture met your expectations and that the room amenities contributed positively to your stay. It is delightful to know that our gastronomic experiences at The Level impressed you, offering an array of amazing food options. Our team takes great pride in maintaining the cleanliness of our hotel to ensure an exceptional room experience for every guest.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Raquel, Gracias por sus excelentes comentarios.Nos complace enormemente saber que la limpieza de nuestras habitaciones y la condición del hotel hayan cumplido con sus expectativas al 100%, reflejo de nuestro compromiso con la excelencia y el detalle. Además, nos alegra que el servicio haya sido de su agrado y trabajaremos para mejorar aún más en este aspecto. Agradecemos sus comentarios sobre las comodidades de la habitación, ya que siempre buscamos ofrecer una experiencia completa y satisfactoria.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maribel,Many thanks for this high rating.We are thrilled to hear that our staff, particularly Raul, Mannu, Aaron, and Miguel made such a positive impression with their polite, courteous, and friendly service. It's wonderful to know that you felt safe and comfortable throughout your stay, reflecting the 5-star service we strive to provide. Your kind words about the cleanliness of your room, the condition of our hotel, and the amenities we offer are greatly appreciated and underscore our commitment to excellence.We hope that you will return on another occasion. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Reinerio,Greetings from Meliá Madrid Princesa!We are delighted to know that you appreciated the cleanliness of your room and found our service to be excellent. Our team takes great pride in maintaining our hotel to the highest standards and providing top-notch service to our guests. We're also pleased that you enjoyed the amenities provided in your room, designed to offer a comfortable and convenient stay.It's wonderful to hear that you found our hotel to be a peaceful retreat, which is a testament to our efforts to ensure a tranquil environment for our guests, despite our central location in the vibrant city of Madrid.We look forward to welcoming you back in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Patricia,Thank you for taking the time to share your feedback with us.We're truly sorry to hear about the issues you faced with the pool and the jacuzzi during your stay. Our pool does require a reservation to ensure a comfortable and safe environment for all guests, which can sometimes lead to limitations on availability. We are also mandated to adhere to certain health and safety regulations, which include the use of our hotel's swim caps for hygiene purposes. We regret any inconvenience this may have caused and appreciate your understanding.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Jonathan,Greetings from Meliá Madrid Princesa!We're thrilled to hear that you found our Level room to your satisfaction and that our hotel's cleanliness and condition met your expectations. Our team strives to provide exceptional service, and it's rewarding to know we've succeeded in making your stay memorable. Your recommendation is greatly appreciated and serves as a testament to our commitment to excellence.We hope to have the occasion to welcome you back.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Dawn,Many thanks for this high rating.We are satisfied to know that our location was suitable for your needs and that you appreciated the high-quality service our team members delivered.We look forward to welcoming you again. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ayed,Greetings from Meliá Madrid Princesa!We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to welcome you back on another occasion.All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator