- Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was perfect! We got great service from checkin to checkout. Upon arrival our room was not ready but we where very early. They took our suitcases and kept them for us. We did not had to ask for this. When we came back later, our room was ready with the suitcases already in the room. We got a room upgrade and free late checkout as part of the Expedia rewards program gold membership. The room was very nice, clean and quiet. It featured a nice shower and bath. There was freshly cut fruit waiting for us on the desk and when we came back the same evening after dinner, the put out a soft blanket next to our beds with our slippers set next to it for the next morning! This really made us feel special! The lobby area and rooftop terrace are very nice! As a hotel guest you get free acces tot the rooftop bar. This is a real plus! Next time in Madrid we wil definitely stay here again. NH left a very good impression with us! Also the location of the hotel is perfectly, between the big park and the city centre.