Een privéstrand, ligstoelen aan het strand, parasols, strandlakens
Beschikbaarheid controleren

Beoordelingen van LABRANDA Royal Makadi

5 out of 5
LABRANDA Royal Makadi
34 KM Hurghada Safaga Road, Makadi Bay

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 48 van 112 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 112 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 112 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 112 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 112 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Muhammed Ali

3 nachten verbleven in januari 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 9 mrt 2021
Dear Mr. Muhammed, Thank you for taking the time to add your review on Labranda Royal Makadi. We would like to apologize that we did not exceed your expectation of a dazzling holiday. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Hope to see you soon, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
6 nachten verbleven in februari 2020
Reactie van Emad Saleh - General Manager op 8 mrt 2020
Dear guest, We would like to thank you for staying at Labranda Royal Makadi and taking the time to rate us here on Expedia.com. We are happy to know that you had an enjoyable stay. We are looking forward to welcoming you again on your future holidays. Yours sincerely, Emad Saleh General Manager

6/10 – Redelijk

Sven

Positief: Netheid
12 nachten verbleven in april 2024
Reactie van LABRANDA Royal Makadi op 26 apr 2024
Dear Sven,thank you for choosing our Hotel and for sharing your rating!We would be grateful if you can send us more details about your stay in order to understand why we could not reach your expectations completely.It was a pleasure to be your host and we hope to welcome you back again soon!Best regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limited beverage options in the all inclusive accomodation. Food festival was amazing
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Elena

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Un hôtel club très bien on y a séjourné une semaine et le personnel est extrêmement gentil aux petits soins on a pas levé le petit doigt qui sont déjà à côté de nous pour nous servir tout tout ils sont vraiment à notre service c'est vraiment incroyable ils sont trop gentils tout à volonté, la nourriture est très bonne le restaurant tout ça c'est très bien, le petit-déjeuner très bien on est vraiment libre de tout mouvement et ça c'est génial, la plage elle est bien très bien, sur la plage aussi il y a beaucoup de personnel pour servir, les piscines il y en a beaucoup elles sont grandes elles sont bien, le bar au milieu c'est génial vraiment super bon elle était un peu froide au début de notre séjour puis après elle s'est réchauffé et puis vraiment c'était super je recommande cet hôtel. Seul petit bémol peut-être c'est un peu vieillot voilà les ameublement dans les chambres c'est marron foncé vieillot et même les terrasses c'est un peu vieillot mais franchement c'est vraiment un petit détail qui se comble dans le reste qui est génial voilà.
7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jacki

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed a couple of night pre joining a live aboard, great resort
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Vjekoslav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in september 2023

10/10 – Uitstekend

Pauline

14 nachten verbleven in augustus 2023

8/10 – Goed

ebru

Positief: Personeel en service, staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2023
Reactie van LABRANDA Royal Makadi op 20 aug 2023
Dear Ebru,thank you for choosing our Hotel!We are happy that you enjoyed your stay with us so much!it was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

4/10 – Matig

Maria

1 nacht verbleven in juni 2023
Reactie van LABRANDA Royal Makadi op 20 aug 2023
Dear Maria,thank you for choosing our hotel!We are sorry that we could not reach your expectations!be assured that our Team is always available for you in order to solve issues or problems.We hope you can give us a second chance!Best regards,Hedi Ben aissaCEO MPE Hotelsand the entire Team

8/10 – Goed

Jeremy Simeon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fast alle Mitarbeiter waren sehr nett & zuvorkommend. Trifft aber nicht auf alle zu. Das Zimmer war immer sauber & aufgeräumt nachdem es geputzt wurde. Es gibt eine grosse Auswahl an Aktivitäten die super sind. Man kann überall mit Euro zahlen im Hotel. Es gibt verschiedene Pools, von denen einer nur für Erwachsene ist & es sehr ruhig ist. Beide Pools haben Poolbars. Der Spa-Bereich war sehr schön & es gab viele Angebote zu fairen Preisen. -WLAN hat man nur in den öffentlichen Bereichen und auch dort ist es zum Teil eher schlecht. Essen war eher so mittelmässig von der Qualität her & zum Teil ein wenig fad. Man wird jeden Tag mehrmals angesprochen ob man diese & jene Aktivität auch noch machen möchte, was mit der Zeit ein bisschen zu viel wird. Aus dem ATM konnte man nur ägyptische Pfund abheben, welche man im „Book Store“ gegen Euro umtauschen kann, bei welchem man jedoch regelrecht abgezockt wird & viel weniger bekommt als der Wechselkurs in Wirklichkeit ist. Für die à la carte Restaurants kann man nur mit einem Gutschein von der Rezeption gratis essen, ansonsten muss man normal bezahlen. Wie haben bei unserer Ankunft einen bekommen & sind dann aber nochmals zur Rezeption um nach mehr zu fragen & haben zwei weitere erhalten.
7 nachten verbleven in mei 2023
Reactie van LABRANDA Royal Makadi op 20 aug 2023
Sehr geehrter Jeremy Simeon,vielen dank für Ihren Besuch und Ihre Bewertung!Es freut uns, dass Sie so zufrieden waren und gerade das Personal, das Zimmer und die Sauberkeit in so guter Erinnerung geblieben ist! Wir geben Ihre lieben Worte sehr gerne weiter! Bezüglich des Shops werden wir Maßnahmen ergreifen!Es war uns eine Freude, Ihr Gastgeber gewesen zu sein und wir hoffen auf ein baldiges Wiedersehen!Mit freundlichen Grüßen,Hedi Ben aissaCEO MPE Hotelsund das gesamte Team

8/10 – Goed

Farzan

10 nachten verbleven in maart 2023
Reactie van LABRANDA Royal Makadi op 20 aug 2023
Dear Farzan,thank you for choosing our hotel and for sharing your experience afterwards!We are happy that you enjoyed your stay with us so much!it was a pleasure to be your host and we hope to welcome you back again soon!with kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 – Goed

Emily

10/10 – Uitstekend

Remon Roskoaf

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff

8/10 – Goed

Ana

Reisde met partner
Positief: Netheid, personeel en service
Very nice resort with beautiful outdoor areas, big beach, pool and gardens. Very friendly staff and good entertainment. Food was good and changed every night. Indoors and furniture might need a touch up, but cleanliness was good.

8/10 – Goed

Sophia

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
This property had one major selling point because it had a number of restaurants. It was good for kids and adult alike. What I didn’t like is the extra charges - for ice cream and drinks at the beach bar. The hotel was not a 5 star hotel it was 4 star.
7 nachten verbleven in november 2022

10/10 – Uitstekend

allan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly staff, good food and plenty of things to do. Wound happily go again.
7 nachten verbleven in november 2022

10/10 – Uitstekend

JANINE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bel hôtel, un bon buffet, belle plage, le seul reproche, difficile d'aller faire du snorkeling.
6 nachten verbleven in oktober 2022

4/10 – Matig

Maria

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
14 nachten verbleven in mei 2022

2/10 – Ontzettend slecht

Chantelle

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not recommended for ALLERGY sufferers. On my last night, I booked the Italian restaurant at the hotel with guest relations at reception. Just like the other two bookings I had previously with other restaurants at the hotel, the guest relation staff added a note to my booking online to state nut allergy. I then attended the restaurant for the 9pm booking and mentioned to the waiter my nut allergy. The waiter stated just no desserts were suitable. I ordered chicken Caesar salad for my starter and for main the Olio Pasta (sauce on menu stated chilli, olive oil, garlic and parsley). I ate the starter and then it was around 20minutes until the main arrived. Within 5 minutes of starting to eat the main I felt the initial symptoms of an allergic reaction. I then went to reception and stated I needed an ambulance as I think I’m experiencing an allergic reaction. The receptionist stated it was 40 minutes to a hospital but they have a doctor on site who they would call. I spoke to the doctor on the phone explaining I have anaphylaxis and they came to me quickly and assessed me confirming I was in the initial stage of anaphylaxis. I was with the doctor from around 9.45pm - 2am and luckily survived. The meeting with Head Chef, Food Manager and Guest relations next day made me feel very emotional as I had a near death experience, had been too afraid to sleep since and then I was afraid to eat anything. They denied any nuts were in the food and that the recipe was in the Chef’s head.
9 nachten verbleven in september 2022

8/10 – Goed

Slobodan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice but needs some improvement
We booked family room with two single beds and one king-size bed, but we got one king-size and one single bed. At the check-in conditions for the payment of the booking changed, we supposed to have deposit paid before arrival and rest before check in but that was not the case. We had to pay the full amount before check-in without explaination if someone pulled money or not for the deposit. After that during our stay it was nice. There need to do some more work around timetable for the animation activity since there is not information about that on the beach or around the pools. There should be more sunbeds around the pools since it is war in the morning to catch free sunbeds. Even it is Egypt I think that the name of the hotel should be earnet there is nothing Royal in the hotel. Dress code is not enforced even it is written. Towel change is late during dinner and should be before closing the pools. I think that service is little slow for this kind of hotel you need to get everything by yourself. Other thing that is kind of annoying are tours that are sold by the pool. The prices are sometime double than the real price. If this kind of seller is operating on the hotel ground the should be regulated by the hotel with offical price list and extra costs written on leaflet or in front of their shops. The shows and the other program is perfect. I really enjoyed my stay as much as I could because I was only 6 nights there. Hopefully you can improve somethings so it will be great.
7 nachten verbleven in augustus 2022
Reactie van Hedi Ben Aissa - Cluster General Manager op 19 aug 2022
Dear Mr. Slobodan,We would like to seize the opportunity and thank you for your review about your vacation in Labranda Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards,Hedi Ben Aissa Cluster General Manager

8/10 – Goed

Mariama

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On a passé un bon séjour de 10 jour, rien a dire de mal franchement il y a tout dans ce palace, piscine, plage, activités (quad, cheval …), des restaurant inclus sous réservation si vous avez la formule All! Inclusive. Vraiment contente
11 nachten verbleven in juli 2022

10/10 – Uitstekend

youssef

4 nachten verbleven in juli 2022

8/10 – Goed

Alan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Been to several all inclusive resorts before - Bahamas & Mexico- and found Labranda Royal on par with the rest. The general food is always impossible to make great, there was some hits and some misses, but the à la cart restaurants -in our case, Greek, French and Seafood- were EXCELLENT. The pools are clean and big, the rooms were spacious and comfortable. What stuck me the most was the hard working staff everywhere… at the reception, the lifeguards, the servers and bartenders… they made our trip wonderful and enjoyable. Thank you the Labranda team, we will come back and see you again. Special thanks to Uounan, Waleed and Khaled.
1 nacht verbleven in juni 2022
Reactie van Hedi Ben Aissa - Cluster General Manager op 12 jul 2022
Dear Mr. Alan, Firstly, I would like to personally thank you for choosing our hotel and for taking the time to share your experience on your recent stay with us. I am glad to note you were satisfied with your overall stay at our resort. Many thanks for your appreciative words about the level of service provided as well as the staff efforts, they are indeed doing their utmost to offer a special service and please everyone. My team and I take pride in serving our guests and being an active part for making their well-earned holiday a great success. Once again thank you and I am very much looking forward to welcoming you back. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 – Ontzettend slecht

wael

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unprofessional staff , bad food , sometimes you find nothing to eat in their restaurant , totally overrated
6 nachten verbleven in juni 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 12 jul 2022
Dear Mr. Wael, Thank you for taking the time to add your review on Expedia.com. We would like to apologize that we did not exceed your expectation of a dazzling holiday. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Hope to see you soon, Hedi Ben Aissa Cluster General Manager and the entire Team

6/10 – Redelijk

Hala

Reisde met familie en kleine kinderen
Positief: Netheid
I spent 3 days in labranda royal makadi every thing is ok but there is luxuries some point i want to mention beach is excellent becuse you can swim but itis boring no music or entertainment In all inclusive very bad quality of coffee milk and juices Food is ok but not excellent quality or variety Room is clean but with little bad smell from bathroom You can’t control the air conditioning Overall the stay was good
3 nachten verbleven in mei 2022
Reactie van Hedi Ben Aissa op 11 mei 2022
Dear Mrs. Hala, We would like to seize the opportunity and thank you for your review about your vacation in Labranda Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards, Hedi Ben Aissa Cluster General Manager

2/10 – Ontzettend slecht

Rakan

Reisde met familie
Negatief: Netheid, personeel en service
Terrible staff with a lot of attitude, when we ask them something I have to ask several time, a lot of problems and miscommunication and false information from the management team, thanks to Saber Joseph head of security and Mostafa Abel Aty who helped pushing the staff to do their job, otherwise we would have left from the first day
3 nachten verbleven in maart 2022

6/10 – Redelijk

Patrick

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was ok. Friend staff but the food was overall uninteresting and under seasoned. What you would expect of a all inclusive but the reason for my disappointment is that this is promoted as a 5 star resort. In my opinion it’s more of a 3.5/4. Not a bad experience but definitely not 5 star all around.
7 nachten verbleven in maart 2022

10/10 – Uitstekend

Ekaterina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10 nachten verbleven in maart 2022

8/10 – Goed

Ömer faruk

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Deniz havuz guzel, acik bufe genelde cesitlilik var ve tadlari iyi, hurghada merkeze konum olarak uzak, genel olarak iyi bir tatildi.
3 nachten verbleven in november 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 14 nov 2021
Dear Mr. Omer, We would like to thank you for staying at Labranda Royal Makadi and taking the time to share your valuable comment with us. We are happy to know that you had an enjoyable stay. We are looking forward to welcoming you again on your future holidays. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Horrible Management
I went to celebrate my birthday with my wife. My nephews and nieces are Makadi residents which meant they had access to the hotel. The management denied them access and called security. When I asked Sherif the manager and Mohamed at checkin the told me Hadi the general manager said no. I asked to meet that “Hadi” guy. Apparently he was too good for me. Later on they sent me a cake to my room. I returned the cake to them and wrote a letter to the general manager to shove it up his ass. I had to celebrate off site somewhere else. I couldn’t eat at the hotel. There is no valet service and I had to walk away with a foot injury. The whole experience was terrible. The lower staff were great. The management sucked. They don’t like us Americans or Egyptians apparently. I was told they only like Russians only. I was extremely disappointed of how discriminative they are. Because I said that’s not fair sherif walked me to coco loco, a side establishment and acted like he was doing me a favor to get me off the checkin counter. I was cordial ok but peeved. Not a hotel to stay in for me again. I’m going to raise holly hell on them with the department of tourism and the county commissioner. They haven’t heard the end of me yet. They have to learn their lesson. I had a terrible birthday experience.
3 nachten verbleven in oktober 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 10 okt 2021
Dear Guest, We greatly appreciate your feedback and constantly strive to achieve the highest quality standards. Based on your review, we were really disappointed to learn that we weren't able to meet your expectations. Please be informed that we do not allow any outside guest to use our hotel, without hotel reservation, as explained to you by our hotel management. Outside guests/ guests who are coming for a beach use, will be allowed on our Coco Loco Beach Club & Lounge only, as per hotel policy. As we are working under the supervision of the local health authorities and the Egyptian Hotel Association as well as safety and hygiene companies to apply new post COVID-19 procedures, we also limited outside guests visiting our property. Please accept my sincerest apologies for any inconvenience encountered, however our staff and management are following the hotel rules. We look forward to welcoming you once again at our Resort, should you decide to give the Resort another chance. With Best Regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Jessyca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Amei o lugar, tudo maravilhoso, comida, funcionários, quartos tudo impecável voltarei mais vezes com certeza lindo o resort, fizemos os passeios, massagens tudo incrível!
1 nacht verbleven in september 2021
Reactie van Hedi Ben AIssa - Cluster General Manager op 24 sep 2021
Dear Mrs. Jessyca, Thank you for taking the time to review us on Hotels.com. We are glad to know that you enjoyed your stay at Labranda Royal Makadi and that you have nice memories about our hotel, our team and our services. Our guests’ appreciation and acknowledgment is our greatest reward and encourages us to maintain the standard of our services. Thanks again for your nice words and hope to see you soon at Labranda Royal Makadi. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 – Matig

Karim

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 23 sep 2021
Dear Mr. Karim, Thank you for your rating, following your recent stay with us. We are glad to read you have had a good time and returned home with nice memories. Hope to see you soon again. Hedi Ben Aissa Cluster General Manager and the entire Team

6/10 – Redelijk

Jacinta

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This was supposed to be all inclusive and it wasn’t. Staff did not honor the reservation.
3 nachten verbleven in september 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 23 sep 2021
Dear Mrs. Jacinta, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our Resort! Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 – Matig

Dominique

Negatief: Personeel en service
3 nachten verbleven in september 2021

10/10 – Uitstekend

Gábor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked everything
7 nachten verbleven in september 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 14 sep 2021
Dear Mr. Gabor, Thank you for taking the time to review us on Expedia.com. We are glad to know that you enjoyed your stay at Labranda Royal Makadi and that you have nice memories about our hotel, our team and our services. Our guests’ appreciation and acknowledgment is our greatest reward and encourages us to maintain the standard of our services. Thanks again for your nice words and hope to see you soon at Labranda Royal Makadi. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Stefanie

Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is the worst hotel ever, the food was horrible cold SALTY SOUPS THE LIST GOES ON: i changed my room three times and still the rooms are horrible. Old smelly dated rooms with barely working AC units: OUTSIDE LOOKS AMAZING the inside is HORRIBLE
3 nachten verbleven in september 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 7 sep 2021
Dear Mrs. Stefanie, Thank you for taking the time to add your review. We would like to apologize that we did not exceed your expectation of a dazzling holiday. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 28 aug 2021
Dear Mr. Ahmed, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 – Matig

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, personeel en service
Animation team was the best , other than this the hotel is terrible
4 nachten verbleven in juli 2021
Reactie van Hedi Ben Aissa op 28 aug 2021
Dear Guest, We would like to seize the opportunity and thank you for your review about your vacation in Labranda Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Jenna

Positief: Comfort kamer
Correct, mais sans plus
Séjour agréable, mais l'hôtel mérite un coup de rafraichissement. Il n'y pas d'endroit accueillant où on a envie de siroter un cocktail, le mobilier est très vieux. Les chambres sont grandes et confortables, le service de ménage ne passe pas tous les jours. Le personnel n'est pas très aidant, spécialement la personne qui occupe le poste de relation clients. La clientèle majoritaire est russe et ukrainienne. La nourriture est bonne, mais peu variée. Un bon séjour, mais je ne recommanderai pas cette hôtel.
6 nachten verbleven in maart 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 13 apr 2021
Dear Mrs. Jenna, We would like to seize the opportunity and thank you for your review about your vacation in LABRANDA Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. - We appreciate you bringing issues encountered with the hospitality level to light. This should not have been the case and please accept our sincere apologies for any shortfalls committed by any team member. Kindly rest assured that we do not tolerate such individual behaviors and my Senior Team do not hesitate to proceed with immediate corrective measures once notified. It was our pleasure to host your vacation and we are looking forward to welcoming you back to LABRANDA Royal Makadi soon. With best regards, Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Ashraf

1 nacht verbleven in maart 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 6 apr 2021
Dear Mr. Ashraf, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Ashraf

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic trip
It was an amazing trip and the wonderful vacation with all staff help and support, I want to thank the whole team but especially the reception team for all their support for any request I ask for, amazing animation team, good quality of food and taste, a la Carte restaurant level is very good, I would recommend it to anyone to stay there
3 nachten verbleven in maart 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 16 mrt 2021
Dear Mr. Ashraf, Thank you very much for your very positive review of your recent holiday with us at Labranda Royal Makadi. We are happy to read about your experience with our hotel facilities and services. I appreciate you taking the time to share your experience on Hotels.com and we look forward to welcoming you back at Labranda Royal Makadi in the future. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Geverifieerde reiziger

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are so nice .. mr sherif hassanin the guest relation manager was so nice .. he listened to me and solved all my problems.. he really made my trip wonderful..
7 nachten verbleven in december 2020
Reactie van Hedi Ben Aissa - Cluster General Manager op 10 jan 2021
Dear Anonymous, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Mr. Sherif is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to welcoming you again in the future. Hedi Ben Aissa Cluster General Manager & the entire team

6/10 – Redelijk

Khaled

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2021
Reactie van Hedi Ben Aissa - Cluster General Manager op 11 jan 2021
Dear Mr. Khaled, Thank you for taking the time to add your review on Expedia. We would like to apologize that we did not exceed all of your expectations of a dazzling holiday. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Hope to see you soon at Labranda Royal Makadi. Hedi Ben Aissa Cluster General Manager and the entire team

6/10 – Redelijk

Rana

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not a good stay
Wasn’t impressed at all with our stay at Labranda. Rooms weren’t clean, dusty furniture, disgusting remote control, dirty towels! Unheated pool where temperatures drop to 12-15 degrees during the night. Staff were wearing masks, but no social distancing practices were present amongst the guests. Christmas dinner venue was extremely crowded and almost all guests weren’t wearing masks and tables were close to each other, we asked to be seated outside in the open air
1 nacht verbleven in december 2020
Reactie van Labranda Royal op 27 dec 2020
Dear Rana, Greetings form Labranda Royal Makadi Resort! Thank you very much for choosing our hotel for your Christmas vacation. We are very sorry that we didn't meet your expectation. Our Christmas dinner was Indoor & Outdoor, as guests request, and our reservation desk was available in the Lobby 4 days before the Christmas Eve to insure all guests having chosen the right place. Once again thank you very much for your feedback; We hope we will exceed your expectation in your next visit, if you can give Resort a second chance. Best Regards. Hedi Ben Aissa Cluster General Manager and the entire team

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
1 nacht verbleven in december 2020
Reactie van guestrelationmanager op 25 dec 2020
Dear Guest , Thank you so much for your feedback about our property location and the friendly staff , and your recommendation,we will be happy to see you once again and to meet your expectation for having such a nice and comfortable stay in our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was perfect and Spot on for the hotel. Beach was amazing. Loads of pool and great views
2 nachten verbleven in oktober 2020
Reactie van Hedi Ben Aissa - Cluster General Manager op 29 okt 2020
Dear Anonymous, Thank you very much for your very positive review of your recent holiday with us at Labranda Royal Makadi. We are happy to read about your experience with our hotel facilities and services. We appreciate you taking the time to share your experience on Expedia.com and we look forward to welcoming you back at Labranda Royal Makadi in the future. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire team

4/10 – Matig

Nagy

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad experience
It’s not the same like my previous 3 visits. The main restaurant is very bad and can’t reserve the private restaurant because some guests book 30 seats one shoot
4 nachten verbleven in oktober 2020
Reactie van Hedi Ben Aissa - Cluster General Manager op 29 okt 2020
Dear Mr. Nagy, Thank you for your feedback here on Hotels.com, following your recent stay in Labranda Royal Makadi. We apologize for not meeting your expectations during your stay with us and for not being able to dine in any of the a la carte restaurants. We have already changed our concept, in order to give all guests the chance to dine at least onces per stay in one of the specialty restaurants. We hope to welcoming you soon again. Hedi Ben Aissa Cluster General Manager and the entire team

6/10 – Redelijk

Ludivinz

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel luxueux propre mais bruyant
Hôtel tres grand et propre Personnnel aimable Clientele majoritairement égyptienne et russophone. Le restaurant principal fait du service a l'assiette au lieu du buffet, ce qui génère de l'attente. Pour les autres restaurants il faut reserver 24h à l'avance. Bcp de choix de plats mais peu de saveurs. Musique assez forte en permanence autour de la piscine et surtout le soir a partir de 20h30 sur la grande terrasse. Pas tres agreable si vous dinez a l'extérieur. La piscine est grande mais peu profonde (maximum 1.35m) Le club de plongee était fermé mais lecole de kite ouverte. Il y a plusieurs petites boutiques au sein de l'hôtel, mais il se trouve dans une zone desertique entouree dautres hôtels. Oubliez la visite de la ville locale à pieds Possibilité de late check out pour 10 euros par personne pour 3h (maxi a 22h00)
1 nacht verbleven in oktober 2020
Reactie van Hedi Ben Aissa - Cluster General Manager op 13 okt 2020
Cher M. Ludivinz, merci d'avoir partagé votre ressenti sur votre séjour dans notre hôtel, que je ne manquerai pas de partager avec les équipes. Nous esperons vous revoir très bientôt. Cordialement, Hedi Ben Aissa Cluster General Manager & toute l'équipe

8/10 – Goed

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2020
Reactie van Hedi Ben Aissa - Cluster General Manager op 13 okt 2020
Dear Mr.Andrew, We would like to thank you for staying at Labranda Royal Makadi and taking the time to share your valuable comment with us. We are happy to know that you had an enjoyable stay. We are looking forward to welcoming you again on your future holidays. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire team