Thank you very much for your comment. It is a pleasure to know that you enjoyed your stay with us and we hope to see you back again. Best regards, María Herrero General Manager

Muchas gracias!!!! :)

Dear GUEST, We greatly appreciate the time you spent to review your recent experience in our hotel. Looking forward to welcoming you back soon, receive my best regards from the NH Ciutat de Mallorca,

Estimada Monica,Nos llena de alegría recibir sus amables palabras y saber que su experiencia con nosotros estuvo marcada por la amabilidad y profesionalidad de nuestro equipo. Es gratificante para nosotros saber que hemos logrado cumplir con sus expectativas.Transmitiré sus elogios a todo nuestro personal, ya que son ellos quienes hacen posible que cada huésped se sienta bienvenido y atendido de manera excepcional. Su reconocimiento nos impulsa a seguir trabajando con pasión y dedicación para superar las expectativas de nuestros huéspedes en cada visita.Gracias y saludos

Dear Awa,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the hotel and found the room to be perfect, especially with the spacious balcony.We appreciate your honesty about the small downside of stains on the floor; we apologize for any inconvenience caused and will address this matter promptly to ensure it doesn't happen in the future.It's great to know that you found our staff very welcoming. We'll also take note of your comment about the breakfast buffet space; your input helps us improve our services.We value your patronage and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. If there's anything specific you'd like us to address or if you have additional suggestions, please feel free to let us know.Best regards,

Dear Styr,I sincerely apologize for the inconveniences you encountered during your stay with us. Your feedback is invaluable, and I'm truly sorry that we fell short of your expectations.I'm deeply disappointed to learn about the difficulties you experienced with parking and the unavailability of an extra duvet. This is certainly not the level of service we strive to provide. I will personally investigate the matter and address it with our team to ensure it does not happen in the future.The behavior of our receptionists does not align with the standards we uphold, and I am genuinely sorry for the lack of assistance and any perceived rudeness. This is not reflective of the service culture we aim to cultivate.Your comments regarding the language barrier, bed comfort, and the temperature in the bathroom are duly noted, and we will work to improve in these areas.I understand the impact this has had on your experience, and I assure you that we take your feedback seriously. If there's anything specific we can do to rectify the situation or if you have further details to share, please contact us directly.I appreciate your honesty, and I hope you will consider giving us another opportunity to provide you with the positive experience you deserve.Warm regards,

Dear Hans,Thank you for sharing your feedback with us. We appreciate your valuable input and apologize for any inconvenience you experienced during your stay.We understand that the location of the hotel, atop a hill with multiple stair steps, may have posed challenges, especially with limited parking spaces. We apologize for any inconvenience this may have caused.Regarding the pet-friendly policy, we apologize if the associated fee was higher than expected. Your feedback on the pricing for extra end cleaning after the stay is duly noted, We appreciate your candor and hope that, despite these issues, you were able to enjoy your time at our hotel. If there is anything else you would like to discuss or if there are specific areas we can improve upon, please feel free to reach out. Fortunately we are more pet-firendly than other establishments.Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,

Dear Margaret,Thank you so much for your kind words! We're thrilled to hear that our staff left a positive impression on you. Our team is dedicated to ensuring a welcoming and pleasant experience for our guests, and your appreciation means a lot to us.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to having the opportunity to welcome you back in the future.Warm regards,

Dear Ulf, Thank you for your visit our hotel. We look forward to welcome you again in the future.Best regards

Thank you!!!

Gracias por sus comentarios!

Muchas gracias por sus palabras. Esperamos volver a darle la bienvenida pronto!