I booked this hotel for myself and two friends for a weekend trip. The Expedia listing claims that it’s an 8 minute drive from the airport, and it took us 35 minutes. The Expedia listing also claimed that we were paying for a “partial sea view,” and when we got up to our room, we were looking at run down buildings and parking lots. There was zero sea view. There was also a “no balcony hopping” rule, which was extremely alarming to have been listed considering we are three young girls traveling alone. Our balcony door DIDN’T EVEN LOCK. We felt unsafe immediately and called “Expedia” to get it sorted out. The man I talked to from “Expedia” promised me a full refund, so we went downstairs and handed over the room keys after 45 minutes of being on the phone with “Expedia.” We left the hotel, and I was yet to receive a confirmation email of my refund, considering we CHECKED OUT 45 minutes after arrival. Didn’t even unpack our stuff. I come to find out, the phone number listed on Google as an Expedia customer service line was not legit, and someone was trying to scam me by getting into my Expedia account. He even went so far to pretend he was speaking with the hotel agent downstairs. I have explained this situation multiple times over the phone with Expedia, and have yet to receive my full refund. As a student, this has put me in a horrific financial position and the Expedia team as well as the JS Paradise Sport team has not been empathetic whatsoever. Don’t book.
