Beste Yvonne,Bedankt voor uw beoordeling.We zijn enorm verheugd dat we jullie konden bekoren met onze mooie kamers, kleine attenties en prachtig uitzicht. Jammer dat er net tijdens jullie verblijf werkzaamheden rondom het hotel waren, al zijn we het helemaal met jullie eens dat de vernieuwe boulevard een verblijf bij ons nog aangenamer zal maken. Het doet ons dan ook veel plezier dat jullie er nu al aan denken terug te keren. Hopelijk was jullie verblijf voor de rest helemaal naar wens en hadden jullie een uitstekende tijd in Palma.Met heel veel genoegen tot een volgende keer. Hartelijke groet,The Guest Experience Department

Dear Rens-Jan, Thank you for staying with us and for your review. Your comment has been well warmly received and I have personally shared them with the entire Team. We hope to have the pleasure of welcoming you again in the near future. Best regards,

Dear Greetje, Thank you very much for writing your review and sharing it with the Expedia Community. We are pleased to read that you appreciated the renovation works that were performed. Also, it is delightful to read that you enjoyed our breakfast offer, as well as the terrace and the swimming pool facilities. It is my pleasure to read that you would recommend us. I really hope that we will have the opportunity to welcoming you back again. Kindest regards, María Ansalone

Cher Monsieur Alain,Salutations de l'Hôtel Victoria, a Gran Meliá Hotel!Merci pour votre charmant commentaire.Nous sommes ravis que notre hôtel ait répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,The Guest Experience Department

Dear Mr.,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,The Guest Experience Department

Lieber Herr ,Grüße vom Hotel Victoria, einem Gran Meliá Hotel! Herzlichen Dank für Ihr Feedback zu unserem Hotel.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten.Schön wäre es, Sie in der Zukunft nochmal begrüßen zu dürfen.Mit freundlichen GrüßenThe Guest Experience Department

Dear Mr. ,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back. Best regardsThe Guest Experience Department

Dear Ms Annette,Greetings from the Hotel Victoria, a Gran Meliá Hotel!Many thanks for your review of your recent visit.It gratifies us immensely to learn that our colleague's helpfulness made a notable impact on your experience, truly embodying our dedication to intuitive personal service. We are also thrilled that our breakfast offerings, featuring a continental buffet and live show cooking, met your expectations for an unrivalled fine dining experience.It would be a pleasure to welcome you back. Best wishes,The Guest Experience Department

Dear Ms. Michelle,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are delighted to hear that our dedicated team contributed to making your stay memorable, offering immaculate service and those special touches that embody our dedication to a life well-lived. It's wonderful to know that the pristine condition of your room and the exclusive chocolate offerings added a touch of understated elegance to your evenings. The location of our hotel is indeed privileged, and we're thrilled that the panoramic views of the sunrise during breakfast left you with lasting impressions.We look forward to the pleasure of seeing you again in the future. Best wishes for 2024,The Guest Experience Department

Lieber Herr Werner,Grüße vom Hotel Victoria Gran Meliá, einem Gran Meliá Hotel! Vielen Dank für Ihren Kommentar.Es freut uns sehr, dass Ihnen unsere Küche und das freundliche Personal gefallen haben. Wir sind stolz darauf, unseren Gästen einen hervorragenden Service zu bieten und schätzen Ihr positives Feedback. Wir nehmen Ihre Anmerkung bezüglich der in die Jahre gekommenen Infrastruktur zur Kenntnis und möchten darauf hinweisen, dass unser historisches Hotel eine umfassende Renovierung bis Ende 2023 oder Anfang 2024 plant. Dies wird dazu beitragen, unseren Gästen ein noch besseres Erlebnis zu bieten.Wir bedauern, dass Sie während Ihres Aufenthalts Unannehmlichkeiten erlebt haben und möchten uns für eventuelle Unzulänglichkeiten entschuldigen. Ihre Rückmeldung ist für uns sehr wertvoll, um unseren Service und unsere Einrichtungen kontinuierlich zu verbessern.Wir würden uns freuen Sie eines Tages bei uns wieder zu begrüßen und verbleiben mit freundlichen Grüßen.

Dear Patricia Ann,We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that you loved everything about your stay, especially the incredible staff and the excellent service and food. Our team takes pride in providing friendly, attentive, and professional service to ensure our guests have a memorable experience. It's great to know that you found our hotel to be truly exceptional, and we appreciate your kind words about the atmosphere around the pool.We are delighted that you are considering returning to our hotel, and we look forward to welcoming you back for another fantastic stay.Best regards,

Apreciada Miriam,Nos alegra saber que disfrutaron mucho de su estancia y que nuestro servicio y las comodidades de la habitación fueron de su agrado. Apreciamos sus amables palabras, ya que trabajamos arduamente para mantener un ambiente elegante y acogedor para nuestros huéspedes.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,

Dear Rosemary,Thank you for your positive feedback.It's great to hear you enjoyed your time at our hotel. Our dedicated team always strives to provide exceptional service and maintain a comfortable atmosphere for our guests. It's also great to know that you enjoyed our dining options as well, as we take pride in offering creative cuisine and traditional ingredients at our La Terraza del Victoria restaurant.We look forward to your next visit, Warm regards,The Guest Experience Department

Dear Andreas,Thank you for reviewing your recent stay.We are delighted to hear that you appreciated our good service, pool, and breakfast. It's great to know that you found our rooms clean and well-spaced, even though they might have an older style. Our hotel is indeed a historical building, and we are planning a full renovation by the end of 2023 to further enhance our guests' experience.We apologize for any inconvenience caused by the road construction along the harbour. The works are being carried out by the City Council of Palma to beautify the public areas, and we assure you that measures are taken to minimize the acoustic effects on our guests' stay. We hope you enjoyed the hotel's prime location, within walking distance to Palma and proximity to various attractions.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,The Guest Experience Department

Dear Sir,Please accept our sincere thanks for this kind feedback.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,The Guest Experience Department

Dear Philippa Suzanne,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed the lovely hotel area during your stay. Our hotel is indeed situated in a beautiful location with stunning views and a rich history. We apologize for any disappointment regarding your room and its furnishings. Our hotel offers various room types and sizes, each with different views and amenities. We understand that the Deluxe room you stayed in might not have met your expectations, and we are sorry for any inconvenience this may have caused. Regarding the partial sea view, we would like to clarify that the room you stayed in, room 1014, does have a sea view, but we understand that it might not have been to your satisfaction. In the future, please do not hesitate to contact our team during your stay, as we would have been more than happy to find a solution that better suits your needs.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,The Guest Experience Department

Hei Trine-Lise,tusen takk for den flotte anmeldelsen av oppholdet ditt hos oss!Vi er glade for å høre at du hadde en hyggelig opplevelse og nøt hotellets beliggenhet nær Palma by. Det er godt å vite at du satte pris på våre ansatte og deres gode service. Vi legger stor vekt på å tilby en profesjonell og vennlig atmosfære for våre gjester, og det er gledelig å se at dette ble verdsatt under ditt opphold.Vi håper å ønske deg velkommen tilbake til hotellet i fremtiden. Med vennlig hilsen,The Guest Experience Department

Dear Guests,Thank you for sharing your experience.We are delighted to hear that you found our hotel to be of great value and that our interior and facilities met your expectations. Our team members take pride in providing exceptional service, and we are glad that they were able to assist you during your stay, especially in retrieving your lost smartphone. It is also great to know that our convenient location near the bus stop made it easy for you to explore Palma's city center.We look forward to a return visit from you in the future.Best wishes,

Dear Malgorzata,Thanks for taking the time to review your stay at our hotel.We are glad to hear that our guest service team was helpful and provided valuable advice regarding excursions around Mallorca. However, we are sorry to learn that you were not entirely satisfied with your stay.We understand your concerns regarding the pool area, gym, and construction work in the surrounding area. As a historical hotel, we are continuously working on improvements and maintenance, and we are planning a full renovation in the near future. We apologize for any inconvenience caused by the construction work, and we assure you that we are working closely with the City Council to minimize any disturbance to our guests.Regarding the half-board option and the breakfast charge, we will take your feedback into consideration and review our policies to ensure a better experience for our guests. We also appreciate your comments on the dinner menu and will share them with our culinary team for further improvement.All of the team hope that we may be able to see you again in the future. Kindest regards,

Dear Tony,Thank you for taking the time to share your experience at our hotel.We are delighted to know that you thoroughly enjoyed your stay with us and to hear that you appreciated the quality of our establishmentWe apologise for any inconvenience regarding the absence of room service menus in the rooms. We appreciate your feedback and will take it into consideration for future improvements. However, our room service menu is available to view on the in-room TV on channel number 1 the "Canal Descubre", this is our information channel. We hope this helps for any future stays and we apologise that this was not communicated to you effectively during your stay.Furthermore, our team are always available to assist you with any requests or information regarding room service.We hope to welcome you back soon for another enjoyable stay.Kind regards,The Guest Experience Department

Dear Michael,Thank you for your positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back on a future occasion. Best wishes,The Guest Experience Department

Dear Sir,Thank you for your review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We all hope to welcome you back in the future.Best wishes,The Guest Experience Department

Dear Michael,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed your experience and appreciated the tranquillity.However, we regret to hear you were disturbed and apologise for any inconvenience. The works are being carried out by the Town Hall of Mallorca and are not under our control, nevertheless, we are doing our best to minimise any disruption for our guests and appreciate your understanding.Nonetheless, it is always our goal to provide exceptional service to our guests, so we are pleased to hear that we met your expectations in this regard and look forward to passing your kind comments over to them which will be greatly appreciated.We hope to have the opportunity to welcome you back in the future.Kind regards,The Guest Experience Department

Dear Sir,Thank you for such a positive review of your stay with us.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We hope we have the pleasure of seeing you on many more occasions. Best regards,The Guest Experience Department

Dear John,Thank you for your review.We are delighted you had a pleasant stay and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back in the future.Kind regards,The Guest Experience Department

Dear Chris,Thank you for taking the time to share your positive review.We are delighted to hear that you enjoyed your stay with us and our enviable location and views were ideal for you.We regret the building work you mention and appreciate your understanding.Chris, we would like to inform you that the pace of the works that Palma Town Hall is carrying out with the aim of improving its beauty and offering a pleasant space for all citizens and visitors is progressing at a considerable pace, and the most important part of the works is already reaching its final phase.We would also like to emphasize that the comfort of all our guests is being taken into account, and measures are being taken by those responsiblefor the work to minimize any acoustic impact that may affect their restMoreover, our team strive to deliver the best experience possible for our guests and we are pleased you felt our high service standards were upheld. Your satisfaction is our greatest reward and rest assured your kind comments will be shared with the entire team.We look forward to welcoming you back. Best regards,The Guest Experience Department

Chère Madame,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes heureux que vous ayez apprécié votre séjour chez nous et espérons que vous avez pu profiter de la superbe vue que nous offrons sur la baie de Palma.Les membres de notre équipe sont des experts professionnels qui travaillent dans notre hôtel depuis des années. Ils sont habitués à travailler avec des clients de différentes nationalités et parlent plusieurs langues, dont le français bien sûr. Nous sommes désolés si ce n'était pas le cas et restons toujours à votre disposition.Au plaisir de vous recevoir à nouveau parmi nous.Bien cordialement,The Guest Experience Department