Sehr geehrter Herr Detlef,besten Dank für Ihre Rückmeldung.wir freuen uns sehr, dass Sie bereits zum siebten Mal Gast in unserem Haus waren und Ihre Erfahrungen mit uns teilen. Es ist wunderbar zu hören, dass Sie die Aussicht von Ihrem Zimmer mit Terrasse auf den Yachthafen als traumhaft empfinden. Unsere Lage und die Aussicht sind in der Tat etwas, worauf wir sehr stolz sind und es freut uns, dass dieses Detail zu Ihrer positiven Room experience beiträgt. Ihre durchweg positiven Kommentare hinsichtlich der Zimmerreinheit, des Zustands des Hotels, des Services und der Zimmerausstattung schätzen wir besonders und sehen sie als Bestätigung unserer Service culture. Das Feedback unserer treuen Gäste ist für uns von unschätzbarer Bedeutung und motiviert uns, weiterhin außergewöhnliche Gastronomic experiences und Entspannungsmöglichkeiten wie unseren YHI SPA anzubieten.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Pilar Rueda, Guest Experience Manager

Sehr geehrter Herr Markus,vielen Dank für das Feedback.Es freut uns zu hören, dass Sie die Vorzüge unserer Rezeption und unser Frühstücksangebot genießen konnten. Wir bedauern jedoch die Unannehmlichkeiten, die Sie bei der Stornierung Ihrer Reise erlebt haben. Die Zufriedenheit unserer Gäste steht im Mittelpunkt unserer Servicekultur, und wir schätzen Ihr Feedback, um unsere Dienstleistungen weiter zu verbessern.Wir würden uns freuen Sie eines Tages bei uns wieder zu begrüßen und verbleiben mit freundlichen Grüßen,Pilar Rueda, Guest Experience Manager

Dear Mr. Hugh,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We really hope we will have the opportunity of welcoming you back in the future.Kind regardsPilar Rueda, Guest Experience Manager

Dear Mr. Dwaine,Thank you for taking the time to leave a review of your recent stay.We're glad to hear that you found our service satisfactory and that the cleanliness of your room met your expectations. Our team strives to maintain a high standard of service culture and ensure that every room experience is enjoyable. We would like to apologize for the parking inconvenience you encountered due to the unforeseen construction. We understand how this situation could affect your stay. Additionally, we regret to hear that the bed comfort did not meet your expectations. Our recent investment in quality DreamMaker mattresses is part of our commitment to guest comfort, and we're disappointed to learn that your experience was not reflective of this. We appreciate your feedback as it is essential for us to continue enhancing our guest experience.We are looking forward to welcoming you again.All the best!Pilar Rueda, Guest Experience Manager

Dear Mr. John,Thank you for taking the time to share your feedback.We're delighted to hear that our front desk team's service met your expectations and that you found the room cleanliness to be impeccable. Our team takes pride in offering a service culture focused on guest satisfaction, and it's rewarding to know this was evident during your stay. We are also glad that you were pleased with the room amenities provided. We deeply regret, However, to hear about the challenges you encountered with parking and the discomfort with the bed frame. Our guest's room experience is of utmost importance to us, and we typically pride ourselves on providing high-quality DreamMaker mattresses for a restful sleep. We apologize if we fell short of our goal in this instance. Please rest assured that we are always seeking to enhance our facilities and services to ensure our guests can enjoy a seamless stay.We hope that you will allow us the opportunity of providing you with an improved stay in the future.Best regardsPilar Rueda, Guest Experience Manager

Estimada Maria Antonia,Nos alegra enormemente que haya encontrado la limpieza de la habitación, el estado del hotel, el servicio y las amenidades de la habitación a su total satisfacción. Cada aspecto positivo que ha mencionado refleja la dedicación y el esfuerzo de nuestro equipo por ofrecer una estancia excepcional.Aunque su reseña ha sido sumamente positiva, siempre estamos atentos a cualquier comentario que nos permita mejorar y asegurar que cada visita sea aún más memorable.Esperamos que vuelva a visitarnos muy pronto.Un saludo,Pilar Rueda, Guest Experience Manager

Dear Louise,Thank you for taking the time to share your wonderful experience at our hotel.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We also appreciate your feedback about our current facilities. We do carry out maintenance, whenever necessary, to ensure that our rooms and facilities are up to date and will be taking your remarks into consideration.We hope to see you again in the future.Kind regards,Pilar Rueda, Guest Experience Manager

Dear Jillian,Thank you for taking the time to share your review.We're thrilled to hear that you appreciated the beauty of our hotel and its prime location. Our team is delighted that the cleanliness of your room met your expectations and that you found our services to be excellent. It's wonderful to know that the amenities provided in your room contributed to a comfortable stay. We understand that the external remodeling during your visit was less than ideal, and we appreciate your understanding that such improvements are necessary to enhance our guest experience.All of the team hope that we may be able to see you again in the future.Kindest regards,Pilar Rueda, Guest Experience Manager

Dear Dave,Thank you for such a positive review.We're delighted to hear that our team's dedication contributed to a memorable stay and that you found the hotel to be exceptional. It's wonderful that you plan to return; we look forward to welcoming you back. Your commendations on the cleanliness and condition of our hotel, as well as the service provided, are greatly appreciated and reflect our commitment to excellence.We hope to see you again soon for another enjoyable experience.Best wishes, Pilar Rueda, Guest Experience Manager

Dear Honora,Thank you for this positive review of your stay.We're delighted to hear that our dedicated team made a lasting impression and that the elegant ambiance of our hotel contributed to a memorable stay. It's wonderful to know that our varied breakfast offerings were to your liking and that the comfort and amenities of your room met your expectations. We aim to provide a superior experience, and it's heartening to receive such positive feedback.We're looking forward to the opportunity to welcome you back for another exceptional visit.We hope that you will visit us again in the future.Kind regards,Pilar Rueda, Guest Experience Manager

Dear Hans, Thank you for taking the time to review your stay.We are all delighted that you had a wonderful stay and we appreciate your kind words about our excellent service and clean, comfortable rooms. We are however sorry for any inconvenience caused due to the renovations nearby. While we do not have control over these, we do try our best to ensure that our guests are comfortable at all times.It would be a pleasure to have you return in the future. Kind regards, Pilar Rueda, Guest Experience Manager

Dear Pierre, Thank you for taking the time to review your stay. We are glad to hear that you found our hotel clean and our service satisfactory. We strive to provide a comfortable and enjoyable stay for our guests. However, we understand that the pool size did not meet your expectations. Please note that our pool is designed to provide a relaxing atmosphere with stunning views of Palma Bay, and we hope you were able to enjoy the beautiful surroundings during your stay. We apologize if the appearance of our hotel did not fully match the pictures you saw prior to your visit. We aim to provide accurate representations of our facilities, and we will take your feedback into consideration for future improvements.We hope that you will stay with us again in the future. Best regards, Pilar Rueda, Guest Experience Manager

Dear Guest, Thank you so much for your kind review.We are delighted to hear that you enjoyed the nice view from your room and found it comfortable. Our prime location overlooking Palma Bay and the cathedral indeed offers beautiful views for our guests to enjoy. We apologize for the inconvenience you faced during the check-in process. We understand how frustrating it can be after a long flight, and we will take your feedback into consideration to improve our check-in procedures. As for the construction in Palma, we hope that it did not affect your overall experience too much, as our hotel aims to provide a relaxing and enjoyable stay for our guests.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Pilar Rueda, Guest Experience Manager

Dear Guest, Thank you for taking the time share your feedback with us. We are delighted to hear that you enjoyed your stay on The Level and found our staff to be friendly and the room comfortable. It's great to know that our location and beautiful views added to your overall experience. However, we regret to hear about the noise disturbances you encountered during your stay. Our double-glazed windows are designed to minimize noise, but we understand that some guests may still be sensitive to sounds from the surrounding area. We appreciate your feedback regarding the patio doors and windows, and we will take it into consideration for future improvements. We apologize for any inconvenience this may have caused you. Regarding the roadworks, we assure you that this is a temporary situation and we are looking forward to the completion of the project for an even better experience for our guests. We also appreciate your understanding regarding the distance to the city center and hope that the beautiful walk along the marina compensated for it.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Pilar Rueda, Guest Experience Manager

Dear Camilla, Thank you for taking the time to give us your feedback.We are thrilled to hear that you found our hotel lovely and appreciated the cleanliness and comfort of our rooms, as well as the excellent service provided by our staff. We strive to create a welcoming and enjoyable atmosphere for all our guests. We apologize for any confusion you experienced with the layout of our reception area. We understand that navigating a new space can sometimes be challenging, and we appreciate your feedback. We will take your comments into consideration as we continually work to improve our guests' experiences.All of the team hope that we may be able to see you again in the future. Kindest regardsPilar Rueda, Guest Experience Manager

Dear Taylor Lorrarine, Thank you for taking the time to share your review. We apologize for the cleanliness issue you experienced, and we assure you that this is not the standard we strive for. Our housekeeping team is committed to maintaining a high level of cleanliness, and we will address this matter with them to ensure it does not happen again. As for the room amenities, we offer a wide range of features, including Rituals toiletries, a DreamMaker mattress, and a flat-screen TV, to provide a comfortable stay for our guests. We are sorry if these did not meet your expectations.We do hope that you will return for an improved experience in the future. Kind regards,Pilar Rueda, Guest Experience Manager

Dear Elizabeth, Thank you for sharing this review.We are thrilled to hear that our reception team, especially the team member on duty on the 7th of September, made a positive impact on your stay. Our team is dedicated to providing exceptional service, and it is always rewarding to know that we have succeeded in making our guests feel welcome and well taken care of. We appreciate your kind words and will be sure to pass them along to our team.We look forward to welcoming you back. Best wishes,Pilar Rueda, Guest Experience Manager

Dear Mary, Thank you for providing us with your feedback about your recent stay.It is a pleasure to know that you had a lovely break with us. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We apologise for any inconvenience caused by the roadworks outside, once they are complete access to the city center should be much improved. We would like to thank you for your kind words regarding our team,All of the team hope that we may be able to see you again in the future.Kindest regardsPilar Rueda, Guest Experience Manager

Dear Guadalupe, Thank you for taking the time to share your feedback, TranslateWe are glad to hear that you chose our hotel for your stay in Palma. However, we regret to learn about the inconveniences you faced during your stay. We understand that renovations noise can be disruptive, and we apologize for any discomfort it may have caused. Regarding the parking situation, we apologize for any inconvenience this may have caused. While our hotel does not have its own parking facility, there are public parking options available in the surrounding area. Our team is always happy to provide assistance and guidance on finding suitable parking options nearby.We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards, Pilar Rueda, Guest Experience Manager

Apreciada Agueda,Nos complace saber que encontró nuestro servicio de recepción, limpieza y comodidad de la habitación a la altura de sus expectativas. Apreciamos sus amables palabras acerca de nuestro personal y nos alegra que haya disfrutado de su estancia con nosotros.No dude de que será nuevamente un placer para todos nosotros volver a verle.Saludos cordiales,Pilar Rueda, Guest Experience Manager

Dear Gary, Thanks for taking the time to share your review.We are glad to hear that you found our hotel to be nice and appreciated the swift resolution of the initial room allocation issue. We understand that the ongoing work on the promenade may have caused some inconvenience during your stay, but we believe that once completed, it will greatly enhance the overall experience for our guests. However, we apologize for the issue you encountered with your meal. We take all feedback seriously and have addressed this with our team to ensure it does not happen again. Your satisfaction is important to us, and we are pleased that the situation was resolved and your food and drinks were refunded. Our hotel offers a variety of dining options, including Mediterranean cuisine at Moss and Arado, and we strive to provide an enjoyable experience for all our guests.We hope to have the opportunity to welcome you back. With very best wishes,Pilar Rueda, Guest Experience Manager