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Beoordelingen van Sunbay Hotel

3 out of 5
Sunbay Hotel
Maxwell Coast Road, Maxwell, Christ Church

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 9 van 50 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 50 beoordelingen" "
Gastenscore: 6 - Redelijk. 14 van 50 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 50 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 50 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lennette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like that breakfast was included in the price of the stay.
3 nachten verbleven in april 2024

6/10 – Redelijk

Evione

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Friendly staff. Quite area. Shabby furnishings. Hotel definitely needs updating. No blankets in rooms quite cold with AC on. Given regular room, paid for Superior with pool view. Changed after 2 days.
7 nachten verbleven in april 2024

10/10 – Uitstekend

GISELLE

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool
4 nachten verbleven in april 2024
Reactie van GM op 24 apr 2024
Thank you for your kind review

8/10 – Goed

Padmawattee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay opposite the beach.
4 nachten verbleven in maart 2024
Reactie van GM op 24 apr 2024
Thank you for leaving a review.

4/10 – Matig

Candies

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately, the bathroom was an issue for our entire stay of 9 days. The toilet didn’t flush and when we asked to change rooms we were denied. Property is nice, however investment into updating amenities would go a long way.
9 nachten verbleven in maart 2024
Reactie van GM op 4 apr 2024
We are sorry to hear that you had difficulties during your stay. As long as we know about an issue that a guest is experiencing, we would never let it go on for nine days. If we can't fix the issue we move the guest to an upgraded room at no charge.

10/10 – Uitstekend

Arlene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just what our family needed! Lovely staff, clean rooms, enjoyable breakfast, carefree and relaxing! Great time with the kids by the pool, we enjoyed it all!
2 nachten verbleven in maart 2024
Reactie van GM op 4 apr 2024
Thank you for your kind review. We hope to welcome you back soon.

8/10 – Goed

cheryl

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe, quiet, comfortable location. Lovely interior courtyard area with pools. Internet/tv reception was inconsistent.
13 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thank you for your feedback.

8/10 – Goed

Janique Tywanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
took my mom for her 60 th birthday and i can tell you it was amazing ! the breakfast is to die for soo many options ! the rooms were clean . It would have been nice to get a comforter because the sheets don’t do justice with the AC on and i’m still waiting on my iron , and a kettle would be a nice little addition but all in all it was a great experience
3 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 – Redelijk

Rodwell Alphonso

Negatief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback.

8/10 – Goed

Maimouna, Glenarden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Thank you for your review.

8/10 – Goed

Marie Elisabeth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Sunbay hotel in itself is good, friendly staff. The restaurant is very limited & they close the bar at 9:00 pm & no snacks available. They should upgrade their WiFi which is often not accessible while in your room, may have to sit in the lobby for connection. Overall for the price I would recommend it.
7 nachten verbleven in maart 2024

8/10 – Goed

Gavin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and the staff was friendly I would visit again..
5 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your kind review.

4/10 – Matig

Alejandra

Negatief: Voorzieningen
El personal atiende amargado y de mala manera. Los desayunos son pobres y sirven siempre lo mismo.
3 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 – Redelijk

Kamini

Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your review.

8/10 – Goed

Stephen Free

Positief: Netheid
23 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your review.

8/10 – Goed

Judith

Positief: Netheid, personeel en service
Over all it was apleasant stay just felt the receptionists at check in did not go through the basics, you had to ask alot of questions
2 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

SATORU

2 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
We appreciate your feedback.

10/10 – Uitstekend

Linda, Italy Cross

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a lovely hotel. Quiet and peaceful. Nice breakfast included. I enjoyed my stay.
4 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your kind review.

8/10 – Goed

aldwyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your review.

4/10 – Matig

Scherrie Renee

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were several issues, the WiFi didn't work well even in the common areas, the lights stopped working in the room we reported it in the morning when we went out and the maintenance man had just come from the room after 4 upon our return, the breakfast is limited, couldn't get an extra pillow and when inquired about it, the receptionist told me they were busy so housekeeping didn't get to do it and they have left for the day. The phone in the room never worked even after reporting it no one ever came. You have to pay 20 dollars to get a pool towel. The chefs at breakfast were accommodating and Jada at reception was friendly.
2 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 – Redelijk

glenn

Reisde met partner
Noisy barking dog woke us up several times. No screens on windows or patio door. Only sheets on bed and no blankets in closet. The bathroom sink had to plug and someone had already obviously lost a toothpaste cap. Free breakfast but food wasn't very good. Chose to stay here 1 night before our scheduled stay down the street because it was convenient. Pros they have a decent deep pool, an elevator, front desk staff pleasant. Know that this is not on the beach side if that is what you're looking for. Room overlook pool and inner courtyard.
1 nacht verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 – Redelijk

Sula Oklie

The front desk staff was very helpful and friendly .The room was dated shower curtain had mold on it paint on ceiling was chipping off
6 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service
Affordable hotel with great breakfast
We stayed here for four nights at Sunbay Hotel. The rooms were large and spacious and the staff was very friendly and accommodating. The breakfast was awesome, really tasty things like hash browns, sausages and cod. Really liked the banana bread too. There were a few things that could use some improvement. We stayed in room 209 and it was large but I wish they would repaint the room, fix the WiFi, and make sure both pillows were soft. We had one hard pillow and one soft. Also the lamps had different light bulbs. One was a lovely warm light and the other was a not so nice led light. I think just a few small improvements would make this hotel great. I wish I could’ve turned on my balcony light too. For the price it was fine and I still really enjoyed my stay. Perhaps I would stay here again.
4 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your review. We are working on addressing the areas you highlighted.

6/10 – Redelijk

Kenji

Negatief: Netheid
Comfortable but the room with thin walls and the shower with little water volume gave negative feelings.
2 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Jeanmarc

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 – Redelijk

WINSTON

My first ever bad review. It took almost an hour for them to give me a room cause it wasn’t ready and mind you I arrived after 430pm. There’s no iron it ironing board had to call to get it and I had to call around 3x. There’s no vending machines or they don’t sell no drinks in the premises no beach or pool towels. The staff was friendly and pleasant just the sevice was lacking
2 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

10/10 – Uitstekend

Tonya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van GM op 22 mrt 2024
Thank you for your kind review.

10/10 – Uitstekend

Omar

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

David

Positief: Netheid
Memorable for the wrong reasons.
A disappointing stay in a hotel lacking maintenance. All staff however were pleasant and kind with one exception, a Night ‘Manager’. Despite check in problems for many guests, the reception staff remained calm and helpful. Serving staff were all kind. The maintenance needs adressing and i would not recommend this hotel as a result. AC - Non functional. WiFi - Non functional (4/5 Days) Fridge - Non functional. Warm Water - Hit & Miss. However a partial refund was asked for and recieved. Thankyou.
5 nachten verbleven in december 2023

8/10 – Goed

ROBERT

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in december 2023

8/10 – Goed

Wayne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in december 2023

4/10 – Matig

Khadija

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Some of the hotel staff were unfriendly. Arrived at half 3 to check in and had to wait half an hour to get into my room. Trolleys were being rolled up and down the corridor all the time. The room's door to the gallery couldn't lock. Breakfast on new years day started late...about half hr after the scheduled start time. I will not stay here again.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Elena

Positief: Netheid
5 nachten verbleven in december 2023

6/10 – Redelijk

jenelle

4 nachten verbleven in december 2023

2/10 – Ontzettend slecht

NADIA

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No towels provided, no blankets. Air conditioning not working. Nath soap provided was dish soap. Went over the Christmas period & the restaurant was closed. No foid amenities or alternatives for diningvwas available. Staff did not care that guests did not have food available. No drinking water was available also.
3 nachten verbleven in december 2023

4/10 – Matig

david

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
a new paint cover does not enough to hide the building condition
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

EVELYN GIROD

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Osvaldo Miguel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un lugar tranquilo con un staff joven de trabajo, volvere pronto
1 nacht verbleven in december 2023

6/10 – Redelijk

Aaron, Bronx

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Needs extensive updating.
5 nachten verbleven in december 2023

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was a great base, the staff were very friendly and helpful, the Manager was amazingly friendly and helpful with a couple of requests. The room was big, clean and comfortable and also very quiet the whole time we stayed there. I would recommend this hotel for people that want a quiet stay a bit away from any facilities etc but it suited myself and partner as we jumped on buses to Bridgetown beach and other places to explore. Thank you Sunbay.
11 nachten verbleven in november 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, comfort kamer
Tuve inconveniente con el sanitario y no lograron resolver. La habitación tenia unas puertas que conectaban a otras 2 habitaciones y aunque no tenian acceso, eso quitaba la privacidad, se podia escuchar de una habitación a la otra
7 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

janet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the staff. They went out of their way to accommodate I did not like the cold showers. In the 4 days I only had hot water once and it was sporadic. The hotel is nice and I would stay there again.
4 nachten verbleven in november 2023

6/10 – Redelijk

Shivanand

Positief: Personeel en service
Hotel is dated and needs upgrading. Very friendly staff who went out of their way for me
3 nachten verbleven in november 2023
Reactie van GM op 25 nov 2023
Thank you for your review.

8/10 – Goed

Shewane

3 nachten verbleven in november 2023

8/10 – Goed

Lorna

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
We stayed for just 1 night and the room itself is lovely and comfortable and very clean. The staff on the front desk were very helpful and friendly. The property itself looks tired and in need of a bit of a make over. We were disappointed that we could not get an evening meal on site and actually had to go to your sister hotel for this. We did have breakfast on site, which was really nice. It also states on the internet that you have a gym, but we were told that this too is at the sister site.
2 nachten verbleven in november 2023
Reactie van GM op 13 nov 2023
Thank you for your review. We hope to be able to extend our Restaurant service to dinner very soon. I think there may have been a miscommunication as we have a fully equipped strength and conditioning gym on property.

8/10 – Goed

RICK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
More lighting in the parking lot
2 nachten verbleven in oktober 2023
Reactie van GM op 27 okt 2023
Thank you for your feedback. We will look into your suggestion.