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Beoordelingen van ibis Melbourne Hotel and Apartments

3.5 out of 5
ibis Melbourne Hotel and Apartments
15-21 Therry Street, Melbourne, VIC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 369 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 449 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 123 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1000 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Monique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jammer dat het restaurant en bar 's avonds gesloten waren
3 nachten verbleven in januari 2023
Reactie van The ibis team op 3 feb 2023
Dear ,Monique Thank you for sharing your experience with us.we apologies that your stay wasn't enjoyable as hoped especially with restaurant not opening for dinner.Kinds regards

10/10 – Uitstekend

Jemima

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location. Restaurant was basic but nice! Room was clean and not too tiny but enough for a one night. Easy to access and locate, plenty around and very central. Definitely recommend. Smelt really lovely!
1 nacht verbleven in april 2024
Reactie van The ibis team op 15 apr 2024
Dear , Jemima Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

10/10 – Uitstekend

Narelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, clean comfy bed
4 nachten verbleven in april 2024
Reactie van The ibis team op 15 apr 2024
Dear , Narelle Thank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards, Guest Relations

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Within the free ride tram zone close to city centre heaps of shops restaurants cafes
3 nachten verbleven in maart 2024
Reactie van The ibis team op 6 apr 2024
Dear , Michael Thank you for taking the time to write about your experience with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind Regards, Guest Relations.

10/10 – Uitstekend

Jerome, Tsujigado

Positief: Netheid, personeel en service
Friendly staff
1 nacht verbleven in maart 2024
Reactie van The ibis team op 16 mrt 2024
Dear , Jerome Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,

2/10 – Ontzettend slecht

Ng Christy Shuet

Negatief: Personeel en service
We do NOT recommend this hotel. The staff were very unfriendly and inefficient. The receptionist was the rudest people I have met in my entire trip in the friendly country of Australia. Moreover, there isn’t a self-check out box that allows people to drop their access cards. Long queues all the time. Make sure you leave enough time if you are in a hurry. Also, the hotel location is really bad. It is 30 minutes away from the drop off location of the airport sky bus, which appeared to be the only public transportation from the airport. Even the closest tram station required a 15-minute walk (with heavy suitcases), and there was only a tram once every 20 minutes. Rooms are not small but very noisy. We could hear the sound of coffee cups and spoons from the room next door every morning. I was expecting more from the Ibis group but this is just disappointing.
3 nachten verbleven in maart 2024
Reactie van The ibis team op 11 mrt 2024
Dear , Ng Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 – Goed

Elaine

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Near tram stop, breakfast ok but more pastries would have been nice
1 nacht verbleven in maart 2024
Reactie van The ibis team op 9 mrt 2024
Dear , Elaine Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

8/10 – Goed

Rachelle

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van The ibis team op 9 mrt 2024
Dear , Rachelle Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

8/10 – Goed

ming kong

2 nachten verbleven in februari 2024
Reactie van The ibis team op 23 mrt 2024
Dear , Ming Kong Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 – Redelijk

Sarah

1 nacht verbleven in februari 2024
Reactie van The ibis team op 23 mrt 2024
Dear , SarahThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

4/10 – Matig

Gary

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All the corridors were were quite filthy as was the motel in general, rooms were like being in a cave due to being surrounded by high rises to the point that window blinds had to be kept shut for privacy. There breakfast was just okay with food all being cold. Staff were friendly
3 nachten verbleven in februari 2024
Reactie van The ibis team op 24 feb 2024
Dear , Gary Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards

8/10 – Goed

Cassandra

1 nacht verbleven in februari 2024
Reactie van The ibis team op 23 mrt 2024
Dear , Cassandra Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

4/10 – Matig

Rima

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was unappealing and lacked customer service. The staff was unhelpful and disorganised. Upon check out we were asked to pay for one of the rooms already paid for at the time of check in. Water and basic amenities were lacking. No shampoo even in the bathrooms.
1 nacht verbleven in januari 2024
Reactie van The ibis team op 2 feb 2024
Dear , RimaThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 – Uitstekend

Adrian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were helpful and very friendly
1 nacht verbleven in januari 2024
Reactie van The ibis team op 2 feb 2024
Dear, AdrianThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 – Redelijk

OSANO

Reisde met familie
Nothing.
2 nachten verbleven in januari 2024
Reactie van The ibis team op 2 feb 2024
Dear , OSANOThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

8/10 – Goed

Madhavi

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful
1 nacht verbleven in januari 2024
Reactie van The ibis team op 2 feb 2024
Dear , MadhaviThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 – Redelijk

Charlotte Bror

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Fint hotel og værelse. Fin placering til de ting vi skulle i byen. Fint udvalg i morgenmadsbuffeten, dog meget kold.
2 nachten verbleven in januari 2024
Reactie van The ibis team op 3 feb 2024
Dear , Charlotte Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaringen bij Ibis Melbourne Hotel and Apartments. Wij stellen het op prijs dat u uw zorgen en uw lof deelt. Wij hopen dat u ons in de nabije toekomst de kans wilt geven om u van dienst te zijn. Hartelijke groeten

10/10 – Uitstekend

Sujeet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A bit of noise by neighbouring room
1 nacht verbleven in januari 2024
Reactie van The ibis team op 2 feb 2024
Dear , SujeetThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

8/10 – Goed

Augusto c r

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel bem localizado! Quarto pequeno. Café da manhã ok. Tudo ocorreu bem!
6 nachten verbleven in januari 2024
Reactie van The ibis team op 27 jan 2024
Dear , Augusto c rObrigado por reservar um tempo para escrever sobre sua experiência conosco. Estamos muito satisfeitos em saber que você gostou da sua estadia. Esperamos recebê-lo novamente em breve. Atenciosamente,Relações com convidados

8/10 – Goed

Samira

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is close to CBD.It is very convenient. You can catch the tram quite easy. Staff are approachable.condition of the room is reasonably cleaned.
3 nachten verbleven in januari 2024
Reactie van The ibis team op 27 jan 2024
Dear , SamiraThank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards, Guest Relations.

10/10 – Uitstekend

Melinda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was in my budget and easy to access from transport. It was also close to the Queen Victorian Market. Breakfast was available if you wanted or I could stroll to the Queen Victoria Market for breakfast.
1 nacht verbleven in januari 2024
Reactie van The ibis team op 27 jan 2024
Dear , MelindaThank you for taking the time to write about your experience with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind Regards, Guest Relations

10/10 – Uitstekend

Simona

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.............
1 nacht verbleven in januari 2024
Reactie van The ibis team op 23 jan 2024
Dear , SimonaThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 – Uitstekend

Katja

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es hat allen Komfort, den man sich von einem Ibis wünscht: 24 Std Rezeption mit sehr nettem Personal, dass immer hilft. Gepäckaufbewahrung, Parkhaus (35 AUS die Nacht günstig bei der Lage), Safe, Waschmaschine und Trocknet auf 3 Etagen. Zimmer etwas in die Jahre gekommen, aber sauber und praktisch. Und die direkte Lage am Victoria-Market ist perfekt (auch für ein schnelles Frühstück).
1 nacht verbleven in januari 2024
Reactie van The ibis team op 22 jan 2024
Beste KatjaHartelijk dank dat u de tijd heeft genomen om uw recente verblijf te beoordelen. Het is fijn om te lezen dat u de receptie als uitstekend heeft ervaren.Het team werkt er hard aan om al onze gasten echte service van hoge kwaliteit te bieden.Ik zal Morgan persoonlijk bedanken voor het speciaal maken van uw verblijf, maar ze zullen het allemaal erg leuk vinden om uw vriendelijke feedback te lezen. Ik hoop u snel weer te mogen verwelkomen. Met vriendelijke groeten,Gastrelaties

6/10 – Redelijk

Heather

1 nacht verbleven in januari 2024
Reactie van The ibis team op 20 jan 2024
Dear , HeatherThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 – Goed

Pauline

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very conveniently located. Staff very helpful. Room neat and tidy. Has all necessary amenities. If you want a decent hotel but looking to save money on luxuries then Ibis is perfect. Arrived back after long days of touring to comfortable bed. Little bit noisy but otherwise perfect for the budget traveller.
7 nachten verbleven in januari 2024
Reactie van The ibis team op 20 jan 2024
Dear , Pauline Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,

6/10 – Redelijk

Sandra

Reisde met een groep
Positief: Netheid, personeel en service
Good value for money, but there was only 1 bin in the room, the window was not able to be opened, so no fresh air and the cupboard was too short to hang a dress. Pretty standard things a hotel room should offer.
2 nachten verbleven in januari 2024
Reactie van The ibis team op 20 jan 2024
Dear , SandraThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 – Uitstekend

Jun

6 nachten verbleven in januari 2024
Reactie van The ibis team op 20 jan 2024
Dear , JunThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 – Redelijk

Fidel, Chula Vista

9 nachten verbleven in januari 2024
Reactie van The ibis team op 20 jan 2024
Dear , FidelThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 – Goed

Yishu

2 nachten verbleven in januari 2024
Reactie van The ibis team op 6 feb 2024
Dear , YishuThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 – Uitstekend

karltzy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice staff
1 nacht verbleven in januari 2024
Reactie van The ibis team op 13 jan 2024
Dear , KarltzyThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards,

8/10 – Goed

Amy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall the room was clean and tidy, few small things could of made our stay better like 3 people need more then 2 towels, the hair and body wash in the shower on the wall was empty.
1 nacht verbleven in januari 2024
Reactie van The ibis team op 13 jan 2024
Dear ,Amy Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 – Uitstekend

TATSUYA

4 nachten verbleven in januari 2024
Reactie van The ibis team op 13 jan 2024
Dear , TatsuyaThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards,

6/10 – Redelijk

Junko, Koshigaya Akayama

Positief: Netheid, personeel en service en voorzieningen
No USB port in the room
9 nachten verbleven in december 2023
Reactie van The ibis team op 3 feb 2024
Dear , JunkoThank you, your comments are appreciated and will be followed up. Kind Regards, Guest Relations.

8/10 – Goed

Troy

3 nachten verbleven in januari 2024
Reactie van The ibis team op 9 jan 2024
Dear , Troy Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 – Goed

Priyashni

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything was good, opposite Victoria Market, Tram to mall 5 min walk down street, 10 to 15 min walk to everything is not too far. Safe underground carparkJust needs a good clean of everything
2 nachten verbleven in januari 2024
Reactie van The ibis team op 9 jan 2024
Dear ,Priyashni Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 – Uitstekend

Inna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van The ibis team op 9 jan 2024
Dear , InnaThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 – Redelijk

Monika

Reisde met partner
Positief: Personeel en service, voorzieningen
The property looks tired and in need of an upgrade. The staff are friendly and helpful. The location is really good and its easy to get around to the city centre.
Reactie van The ibis team op 9 jan 2024
Dear , MonikaThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

8/10 – Goed

MINGYEONG

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in december 2023
Reactie van The ibis team op 8 jan 2024
Dear ,MINGYEONGThank you very much for your review & hope to see you again very soon.

6/10 – Redelijk

Adrianne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff! Lovely and very helpful! The staff really made our stay great! Thanks to the amazing team. Would be great if the room had a microwave but just small inconvenience compared to the overall experience!
10 nachten verbleven in december 2023
Reactie van The ibis team op 30 dec 2023
Dear, Adriaanne Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

2/10 – Ontzettend slecht

Shuai

2 nachten verbleven in december 2023
Reactie van The ibis team op 30 dec 2023
Dear , ShuaiThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

10/10 – Uitstekend

PAVAN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was a good hotel nice place to stay for 1 night or 2 nights as well.
1 nacht verbleven in december 2023
Reactie van The ibis team op 30 dec 2023
Dear , PAWANThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

10/10 – Uitstekend

Beata

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here for 5 days. It was always clean and quiet. The staff was very helpful. We explored the city from here and had a wonderful time in Melbourne.
5 nachten verbleven in december 2023
Reactie van The ibis team op 30 dec 2023
Dear , BeataThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

2/10 – Ontzettend slecht

Andrey

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very basic. Hard to control aircon. Cumbersome parking (I probably got fine before I received parking instructions and permit). No tidy bags in the bin and no spare bag in the room. No view from the window.
1 nacht verbleven in december 2023
Reactie van The ibis team op 30 dec 2023
Dear ,Andrey Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

10/10 – Uitstekend

Hamid, Baulkham Hills

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is located in one of the best places of Melbourne.
Reactie van The ibis team op 30 dec 2023
Dear , HamidThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 – Uitstekend

ALUTH

1 nacht verbleven in december 2023
Reactie van The ibis team op 22 dec 2023
Dear , ALUTH Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 – Redelijk

Ronald

Reisde met partner
Positief: Netheid, personeel en service
The hair drier did not operate despite being tested days before. No drinking glasses. Only 1 face washer. No hand towel. Only 1 tidy bin . Pillows need replacing (very flat)
1 nacht verbleven in december 2023
Reactie van The ibis team op 18 dec 2023
Dear , Ronald Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and our Executive Housekeeper will certainly address this with her Team Mem

10/10 – Uitstekend

Yasunobu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
アパートメントとなっているがフロント常設
5 nachten verbleven in december 2023
Reactie van The ibis team op 16 dec 2023
やすのぶ様 ご親切なフィードバックをありがとうございました。 休暇を十分に楽しんでいただけたようで大変嬉しく思います。 敬具、ゲスト関係。

8/10 – Goed

Osamu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ルームキーが時々作動しなくなり、その都度レセプションデスクに行く必要が生じたので採点を引き下げた。
2 nachten verbleven in december 2023
Reactie van The ibis team op 12 dec 2023
Dear , Osamu ビス メルボルンでのご体験についての素敵なレビューをいただきありがとうございます - それは高く評価されています。近いうちにメルボルンにまたお越しいただけることを楽しみにしております。敬具、ゲス

8/10 – Goed

David

4 nachten verbleven in december 2023
Reactie van The ibis team op 31 dec 2023
Dear , David Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Short stay
Good hotel with access to the CBD. Parking was reasonable and on-site but a tight entrance - but didn’t have any problems. Breakfast a little pricey and cheaper can be found elsewhere.
2 nachten verbleven in december 2023
Reactie van The ibis team op 10 dec 2023
Dear , GuestThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations