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Beoordelingen van Lancemore Mansion Hotel Werribee Park

5 out of 5
Lancemore Mansion Hotel Werribee Park
Escarpment Road, Werribee South, VIC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 446 van 880 beoordelingen" "
Gastenscore: 8 - Goed. 284 van 880 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 880 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 880 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 880 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Duur hotel, kleine kamer met hele bijzondere badkamer met een grote schuifdeur
Reactie van Guest Relations Manager op 26 mrt 2018
Dear guest Thank you so much for your great review. We are pleased to hear that you had a great time and enjoyed your stay with us. We also are happy that your were able to enjoy the stunning mansion Gardens. We look forward to welcoming you back on your next trip back to Australia. Kind regards Sarah Havard

10/10 – Uitstekend

Carolyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Child friendly. Polite and accommodating staff. Beautiful surroundings.
1 nacht verbleven in maart 2024
Reactie van Frances Te'o, Front Office Manager op 1 apr 2024
Dear Carolyn,Thank you for your lovely feedback and we hope to welcome you back soon!Kind regards,

10/10 – Uitstekend

Shannon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property, staff were polite and helpful. Great weekend away will certainly visit again.
1 nacht verbleven in maart 2024
Reactie van Frances Te'o, Front Office Manager op 16 mrt 2024
Dear Shannon,Thank you for your lovely feedback and we hope to welcome you back soon!Kind regards,

8/10 – Goed

Janine

Reisde met partner
Positief: Netheid, personeel en service
We had an enjoyable one-night stay at the property. We enjoyed the walk around the beautiful gardens and a swim and spa. The room is comfortable but quite small and outdated with no real window outlook. We enjoyed room service; the food was good, although when we went to order dessert at 9.45 pm, we were told the chefs had gone home, despite it saying that room service as available until 10.00 pm. The breakfast was lovely also; reasonable variety. The only other disappointment was the steam room; there is not a shared one; they are available in the females and males toilets. The one in the women's toilet is old and smelly and i couldn't get it to turn on??
1 nacht verbleven in januari 2024

8/10 – Goed

Peter

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Frances Te'o, Front Office Manager op 24 mrt 2024
Dear Peter,Thank you for your rating and we hope to welcome you back soon!Kind regards,

6/10 – Redelijk

Kylie

Positief: Netheid, personeel en service en voorzieningen
Positives - garden surrounds are amazing. Pool was nice and big and clean. Negatives - Bed was wayyyy too soft. Bath/shower space pretty small, knocked elbows on the glass.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gerome

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Set in spectacular woods and parks half an hour away from Melbourne, the impressive three-level Heritage property of less than 100 rooms is reminiscent of Relais & Chateaux. Impeccable service standards and delivery.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Marcela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a beautiful building.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Emma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is magical. Forget the hustle and bustle - this is pure "almost off the grid" bliss. There's no shopping, or restaurants except what's in house. It's peaceful and quiet in a beautiful setting. I absolutely loved my stay. I look forward to the next one.
1 nacht verbleven in januari 2024

4/10 – Matig

Adam

Reisde met partner
Positief: Netheid, personeel en service
Pros: Beautiful grounds and surroundings Competent staff Cons: Very small, tired looking rooms Too soft beds (unless you like super soft) Limited and poor breakfast options Paper thin walls so can hear everything in the corridors It is not a 5 star hotel experience

8/10 – Goed

Tracy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience
Great experience, room was very comfortable, breakfast was outstanding.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Skye

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms are extremely comfortable and the surroundings magnificent. The service was also excellent. Shame they don’t allow guests to access their own Netflix accounts and instead charge a fortune to watch a movie. Overall happy.
2 nachten verbleven in december 2023

8/10 – Goed

Jerome

Reisde met familie
Positief: Personeel en service
The heritage room is quite small compared to other hotels of the same class. The garden is very nice and close to all the tourist attractions in Werribee. The cleanliness of the bathroom can be improved. Additionally there are no main lights except the side table lights, so it's a bit dark.
2 nachten verbleven in december 2023

6/10 – Redelijk

FIONA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Anita

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
really good friendly customer service and respect for privacy.
1 nacht verbleven in november 2023

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The mansion is a beautiful place to stay, the grounds to walk around on and the building it’s self makes it feel like you’re back in time. The hertiage room is incredibly tiny, but does the trick if you’re only staying for one night. The restaurant Joseph’s was amazing for dinner and breakfast, though dinner options are very limited re: costs if you’re not wanting to spend a small fortune (ours was $278 for two people with a cocktail each!) the tour was a nice tough and Shadowfax winery is a short stroll from the mansion for a wine tasting.

10/10 – Uitstekend

Tamara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel and restaurant was booked as a 21st birthday celebration/gift. The staff made every effort to ensure that it was perfect in every way. So grateful.
1 nacht verbleven in oktober 2023

8/10 – Goed

Robyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best pool and best bed in the world and l have travelled far and wide. A little maintenance required around the property required, eg at the bottom of the pool pillars are rotting. Corridors needed vacuuming. But overall a beautiful relaxing stay.
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Malcolm

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
A total rip-off. Terribly presented breakfast. When we booked they did not say it was through an agent, we changed part of the booking and could not get our money refunded. It is no good complaining about service as there is no service there. Cost us a fortune to stay there when they brag they are doing specials at the moment.
4 nachten verbleven in september 2023

8/10 – Goed

Rebecca

1 nacht verbleven in september 2023

10/10 – Uitstekend

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Sharyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very unique
1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A wonderful stay in the park…
Wonderful mansion. Very appreciated complimentary wine tasting and mansion visit. Room with spa bathtub was very big and fitted two in the tub but didn’t have a hair dryer. The room service was meant to be till 10pm but at 9.17pm they answered that because it was winter they had already closed the kitchen and kindly made 2 toasts and an ice cream. It would have been nicer to be informed at check-in.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Fiona

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Mansion Hotel is a lovely hotel in a beautiful location. The staff are very attentive and nothing is too much trouble. This is a historic property but it is beautiful and well kept. Unfortunately the lighting in our room was subpar, two small bedside lamps for a whole room. And sadly, despite being surrounded by beautiful parklands, the view out our window was of two industrial chimneys and a service yard, the lights from which shone through our blinds at night. On the plus side, the spa centre was lovely and we enjoyed our time there.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Cheryl

Positief: Netheid
Room was clean, very small
1 nacht verbleven in juli 2023

6/10 – Redelijk

Ernst

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
This "5 Star" hotel is more like a Motel. Very ordinary bedroom, bathroom and breakfast area.
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Vicki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is lovely the restaurant is too expensive but the food is really nice the stand out is the staff they are all so professional personable polite and friendly nothing is too much trouble they really make you feel at home in particular Victor at the restaurant is wonderful and treats you with such curtesy and is so efficient he is a real asset to the property
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Ken

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Kat

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The facilities were amazing
2 nachten verbleven in maart 2023

8/10 – Goed

Selma, St Kilda East

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Herman

1 nacht verbleven in februari 2023

10/10 – Uitstekend

Bev

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We so loved the grounds and the Weribee Mansion and Farm as well as the fact that the Park zoo and Shadowfax winery were within walking distance. It was also great having the pool and pool table!
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Karen

1 nacht verbleven in januari 2023

8/10 – Goed

Ainslee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice breakfast, great facilities and plenty of things to do nearby. The room was a bit small and we did notice an odd mustysmell in our room and in the snooker room.
1 nacht verbleven in januari 2023

8/10 – Goed

Annie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will definitely stay again
2 nachten verbleven in januari 2023

4/10 – Matig

Kayla

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Settled in beautiful gardens, you’ll be able to relax and enjoy some nice walks. Unfortunately half the gardens were closed as they set up for an event. The hotel, however, is completely overpriced for the experience they actually deliver. I arrived and my room was not available, so I had to wait. I was not offer my complementary wine on arrival and had to ask for it myself. The blinds in the room and cheap and don’t block out the light. Pillows and mattress were too soft. The room service was extraordinarily overpriced, with a $6 fee too, for cold fries and a dry burger. The on site cafe is like a roadside convenience store in terms of what they offer. The on site restaurant is expensive for average food. As the breakfast the staff literally sprayed bleach on my table when my food was sitting there. There were no clean towels in the pool area and the virtual assistant doesn’t reply to any of your messages. This is NOT a 5 star experience.

10/10 – Uitstekend

Janelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing love it . Definitely will be back. Staff go out off there way to help you . And the meals were 5 stars.
1 nacht verbleven in december 2022

8/10 – Goed

Andrew

1 nacht verbleven in december 2022

10/10 – Uitstekend

Lesley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heritage experience
An amazing experience for a special birthday. Dinner-I loved the Pork Belly, Heritage room for the night was comfy, there is a lot to see & do, self tour of the Mansion is a must do. Complimentary breakfast was good. The only concern I had was that house keeping entered too early. If I hadn’t returned from breakfast when I did, would all our linen been gone?
1 nacht verbleven in december 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022

10/10 – Uitstekend

Eshan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

erin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing time. E staff are fabulous - super friendly, helpful and patient. Pool and spa are beautiful. The grounds are huuuuuge. The historical mansion is definitely worth touring and is free with your stay. Easy drive to werribee plaza which is pretty big.
1 nacht verbleven in oktober 2022
Reactie van Frances Te'o, Guest Experience Manager op 16 okt 2022
Dear Erin,Thank you for your kind and thoughtful feedback and we hope to welcome you back soon!

8/10 – Goed

Kenneth

Positief: Personeel en service
2 nachten verbleven in september 2022
Reactie van Frances Te'o, Guest Experience Manager op 16 okt 2022
Dear Kenneth,Thank you for your rating and we hope to welcome you back soon!

10/10 – Uitstekend

Caroline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds, lovely building and great pool!
1 nacht verbleven in september 2022
Reactie van Frances Te'o, Guest Experience Manager op 19 sep 2022
Dear Caroline,Thank you for your lovely feedback and we hope to welcome you back soon!

4/10 – Matig

Ronald

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Judy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful time. The peacefulness of our stay was much needed. We cannot fault any part of the experience. Thank you to all staff.
1 nacht verbleven in juli 2022
Reactie van Frances Te'o, Guest Experience Manager op 3 aug 2022
Dear Judy, Thank you for your lovely feedback and I'm so pleased you had a wonderful stay. It was a pleasure to have you with us and we look forward to welcoming you back soon.

4/10 – Matig

Ashley

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was not worth it rooms are tiny and uncomfortable over priced for a poor quality room broken tv chipped furniture rock hard bed no bed head on the bed drive way is just dirt so car ended up filthy yet all the other roads in the park are sealed expect the hotels 🤔
1 nacht verbleven in juli 2022
Reactie van Frances Te'o, Guest Experience Manager op 3 aug 2022
Dear Ashley, I'm sorry to see your stay was not the best. This is not what we intend for our guest experience and apologise that we fell short in making your stay experience a memorable one. The hotel will be undergoing some new and exciting changes and your feedback will be passed on to our management team. Please know your comments we dearly reflect and look to progress forward.

10/10 – Uitstekend

Agnes

1 nacht verbleven in juni 2022
Reactie van Frances Te'o, Guest Experience Manager op 30 jun 2022
Dear Agnes, Thank you for your rating. We greatly appreciate it and we look forward to welcoming you back soon.