Exterieur

Beoordelingen van Pan Pacific Melbourne

5 out of 5
Pan Pacific Melbourne
2 Convention Centre Place, South Wharf, VIC

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 713 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 198 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 1002 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniele, Enmore

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Pan Pacific Melbourne op 21 mei 2024
Dear Alexandra,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Ashok

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it is fine.
5 nachten verbleven in mei 2024
Reactie van Pan Pacific Melbourne op 20 mei 2024
Dear Ashok,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Jago

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price clean and great staff
2 nachten verbleven in mei 2024
Reactie van Pan Pacific Melbourne op 9 mei 2024
Dear Jago,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Cath

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very much enjoyed our overnight stay. We booked a standard room, so we were very pleasantly surprised to have a wonderful view of the river complete with fireworks display. Courteous and attentive staff were also a highlight.
1 nacht verbleven in mei 2024
Reactie van Pan Pacific Melbourne op 6 mei 2024
Dear Cath,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

My Hong

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Great place to stay, however bit dated. The restaurant can take awhile for food to come out. Our food took almost 1 hour.
3 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 30 apr 2024
Dear My Hong,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.However, I have noted your experience at our restaurant. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Jesse

1 nacht verbleven in april 2024
Reactie van Pan Pacific Melbourne op 20 mei 2024
Dear Jesse,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Emere

3 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 21 mei 2024
Dear Emere,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Liu

Positief: Netheid
A little bit old
3 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 29 apr 2024
Dear Liu,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Gregory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
4 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 26 apr 2024
Dear Gregory,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Xuefeng

Reisde met familie
Positief: Netheid, personeel en service
Super comfortable bed. Block out blind is amazing. DFO just downstairs and lots of food places.
3 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 15 apr 2024
Dear Xue Feng,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are are indeed superbly located next to DFO and Melbourne Convention & Exhibition Centre, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 – Redelijk

Phil

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel location is perfect for seeing the attractions. Missing coffee in room is an issue.
3 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 15 apr 2024
Dear Phil,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.However, I have noted your comments on the lack of coffee in your room. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

nga yee

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked this hotel because it was a meeting point of day tours, it was convenient for day tour The staffs were helpful, I arrived at 8:45,and asked for early check in due to the early flight, with the help of the lobby staffs ,we finally checked in at 10:30 Although not bottle waters provided, There was a water machine at the lobby provided hot and cool water. The Room was clean and comfortable. I will choose this hotel next time I come melbourne
Reactie van Pan Pacific Melbourne op 15 apr 2024
Dear Nga Yee,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Umeshkumar, Bronx

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and close to everything!
5 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 15 apr 2024
Dear Umeshkumar,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location next to convention center and river walk with restaurants and shops.
2 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 12 apr 2024
Dear Erin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Hoi Hin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Away from the free tram zone maybe the worst you can say about it. Being close to the casino and the relatively quiet surroundings may make you feel a bit unsecured when returning late night. Other than those, the hotel itself is second to none with the spacious, tidy room. A bath tub will please a lot who wants more than just a quick shower before bed, and if you are visiting for exhibition, the Convention and exhibition Centre is just next door.
4 nachten verbleven in april 2024
Reactie van Pan Pacific Melbourne op 11 apr 2024
Dear Hoi Hin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Ding Xiong Melvin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome stay
Reactie van Pan Pacific Melbourne op 8 apr 2024
Dear Melvin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Gloria

2 nachten verbleven in maart 2024
Reactie van Pan Pacific Melbourne op 26 apr 2024
Dear Gloria,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property with lovely staff. We were upgraded to a city view room which was really nice, especially at night.
1 nacht verbleven in april 2024
Reactie van Pan Pacific Melbourne op 8 apr 2024
Dear Sandra,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Rebecca, Melbourne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gentleman who looked after our bags was the best person at the place the staff on the desk at reception were pathetic had no idea
1 nacht verbleven in maart 2024
Reactie van Pan Pacific Melbourne op 1 apr 2024
Dear Rebecca,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to our Concierge team.However, I have noted your comments on our Reception team. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Elena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, beautiful hotel!
3 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 27 mrt 2024
Dear Elena,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Aaron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff, beautiful facilities. One of my favourite hotels to stay at in Melbourne. Can’t wait to come back.
5 nachten verbleven in maart 2024
Reactie van Pan Pacific Melbourne op 27 mrt 2024
Dear Aaron,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Hemant

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff didn’t tell you even the small drinks like coke and water weren’t even complementary. They charge you for that without giving proper information.
3 nachten verbleven in maart 2024
Reactie van Pan Pacific Melbourne op 27 mrt 2024
Dear Hemant,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.However, I have noted your comments on charge for the drinks. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.I greatly appreciate your feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities.Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

daniel

2 nachten verbleven in maart 2024
Reactie van Pan Pacific Melbourne op 1 apr 2024
Dear Daniel,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, clean, good value for money.
2 nachten verbleven in maart 2024
Reactie van Pan Pacific Melbourne op 27 mrt 2024
Dear Craig,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 7 mrt 2024
Dear Nicole,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Next door to conf center where I was working. Good restos nearby. Easy transport. The concierge Mark went out of his way to assist multiple times
5 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 4 mrt 2024
Dear Linda,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Mark.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Chen Yeong Wilson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 29 feb 2024
Dear Wilson,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location Disappointing that these places find it necessary to double the price of rooms just because there is a lot on over the weekend.
2 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 26 feb 2024
Dear Robert,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Kira

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service as always especially the extra touches for our anniversary. Unfortunately the bathroom floor was grotty, however the bed and room was so comfortable and modern
1 nacht verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 26 feb 2024
Dear Kira,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.However, I have noted your comments on the bathroom floor. We sincerely regret the inconvenience and disappointment caused. Please be assured our Director of Rooms is addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Daniela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 26 feb 2024
Dear Daniela,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Emma

Positief: Netheid, personeel en service
Staff were friendly and helpful. Carpet in room was very worn. Linen (towels particularly) were quite old and worn.
Reactie van Pan Pacific Melbourne op 23 feb 2024
Dear Emma,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, clean, easy parking
1 nacht verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 20 feb 2024
Dear Clare,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Luke

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, staff really friendly
3 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 20 feb 2024
Dear Luke,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location , easy parking. staff were very nice.
1 nacht verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 20 feb 2024
Dear Jason,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Graham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Hotel
A great hotel in a great location. From the welcome kerbside until we left the staff were exceptionally welcoming and helpful.
2 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 21 feb 2024
Dear Graham,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 – Redelijk

Peter

Negatief: Staat van de accommodatie en faciliteiten
Nur Mittelklasse
Frühstück sowohl in der Lounge als auch im Restaurant nicht besonders gut. In der Lounge kein Afternoon Tea, nur am Sam und Sonntags. Toilette in der Panorama Suite alt und kein Wasserklosett
2 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 14 feb 2024
Dear Peter,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.However, I have noted your comments on breakfast. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for or guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Marcelo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 12 feb 2024
Dear Marcelo,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Troy

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice location on the River near numerous restaurants and the casino. Walkable go the CBD
2 nachten verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 12 feb 2024
Dear Troy,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of serviceWe are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

4/10 – Matig

AIJUN

1 nacht verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 8 feb 2024
Dear AijunThank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would 100% stay again!!
Our stay at Pan Pacific was amazing. Lovely friendly staff who went out of their way to make our visit perfect, the hotel room was clean, comfortable and the perfect base for our family holiday and the food at the restaurant downstairs was next level!! Dinner was just 10/10 and my daughter enjoyed the kids menu plus the activity book and pencils she received. and the buffet breakfast had everything you could ever think of and my daughter says the scrambled eggs were the best she's ever had.
1 nacht verbleven in februari 2024
Reactie van Pan Pacific Melbourne op 6 feb 2024
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 5 feb 2024
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

David Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central for our needs.
2 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 5 feb 2024
Dear David,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Elson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
location was very good. close to shopping and dinning
5 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 30 jan 2024
Dear Elson,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 – Redelijk

Renee

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 30 jan 2024
Dear Renee,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Mesut

1 nacht verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 29 jan 2024
Dear Mesut,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

6/10 – Redelijk

Kamran

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 25 jan 2024
Dear Kamran,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

8/10 – Goed

Ammar

3 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 27 mrt 2024
Dear Ammar,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Changwon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 25 jan 2024
Dear Changwon,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne

10/10 – Uitstekend

Kristina

2 nachten verbleven in januari 2024
Reactie van Pan Pacific Melbourne op 12 feb 2024
Dear Kristina,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne