4/10 – Matig
Ericka
Reisde met familie
11 aug 2025
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The only thing good I can say is that the front desk staff was very helpful and friendly. The first room we were in my sister attempted to that a shower as soon as she pulled the shower curtain the pole came completely out of the wall. They did change our room and credit us back the $20 resort(???) fee. Next room again we had a issue with the bathroom. Now it's the water filling up in the tub and sink while showering. The maintenance person came and seem like we was disturbing him from his vacation. He fixed that issue and they did extend our check out time with no charge. Which worked out great for us since our cruise arrival time wasn't until 3 pm. We asked him about the TV blinking in and out and the fuzzy reception . He said it was okay. It wasn't but by this time we were so frustrated we just wanted to shower and go to bed. Thank goodness it was only a one night stay if we had to stay longer we would have left the next day. I totally understand that construction has to be done but they should have made previous for a safe patch for their customers to walk to and from the main entrance. The place doesn't look like the photos. The rooms look like a upgraded prison cell.
Ericka
1 nacht verbleven in juli 2025
