Exterieur

Beoordelingen van Comfort Inn & Suites Downtown Brickell - Port of Miami

3 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 1752 van 3405 beoordelingen" "
Gastenscore: 8 - Goed. 873 van 3405 beoordelingen" "
Gastenscore: 6 - Redelijk. 373 van 3405 beoordelingen" "
Gastenscore: 4 - Matig. 209 van 3405 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 198 van 3405 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Paul

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was good and clean Breakfast terrible WiFi terrible Swimming pool wasn’t clean Price quality far from good.
4 nachten verbleven in februari 2022
Reactie van Fernando Pava | General Manager op 29 apr 2022
Thank you for staying with us and for your review.

10/10 – Uitstekend

Jordi van

2 nachten verbleven in juli 2021
Reactie van Fernando Pava | General Manager op 29 apr 2022
Thank you for staying with us and for your review.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On the water front Miami intercostal Close to Bayside shopping area and restaurants
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 30 apr 2024
Thank you so much for your kind words and for taking the time to share your experience!. We look forward to welcoming you back soon for another exceptional experience!

4/10 – Matig

Ewelina

Reisde met partner
Positief: Netheid, personeel en service
The breakfast was very poor and we couldn’t sleep because of the noise outside. The room was very clean and bed good quality.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 30 apr 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the breakfast did not meet your expectations. Rest assured, we'll address these issues with our team to make necessary improvements. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts.

8/10 – Goed

Mary

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is wonderful, and the staff very helpful and friendly. We had a difficult time using the shower controls in the room, and had to get help.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 30 apr 2024
Thank you for your review and positive rating! We're delighted to hear that you enjoyed our wonderful location and found our staff helpful and friendly. We apologize for the difficulty you experienced with the shower controls and appreciate your patience as we assisted you. Your feedback is valuable, and we'll work to ensure a smoother experience for our guests in the future. We hope to welcome you back soon for an even more enjoyable stay!

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lo mas que me gustó fue el buen trato de los empleados.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to know that you had such a fantastic experience during your stay with us.

8/10 – Goed

Larry, Kingwood

1 nacht verbleven in april 2024
Reactie van Front Desk Team op 29 apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

4/10 – Matig

Meagan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 29 apr 2024
Thank you for your rating. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you would like to share with us regarding your stay, please feel free to reach out. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 – Uitstekend

Jeanny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A better breakfast selection and more sits
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 27 apr 2024
Thank you for your positive feedback and for choosing our establishment! We're delighted to hear that you enjoyed your experience overall. We'll definitely take your suggestions into consideration to enhance our breakfast. Your satisfaction is our priority, and we look forward to welcoming you back soon!"

8/10 – Goed

Adaina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to know that you had such a fantastic experience during your stay with us

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Front Desk Team op 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

8/10 – Goed

Wayne

Positief: Netheid
The gym experience was limited and pool out of order
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 27 apr 2024
We sincerely apologize for any inconvenience you experienced with our gym and pool facilities. Your feedback is invaluable, and we're committed to addressing these issues promptly to enhance your future stays. Please allow us the opportunity to make it right on your next visit. We truly appreciate your understanding and hope to welcome you back for a more enjoyable experience.

8/10 – Goed

Wahleyah

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 29 apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 – Uitstekend

francisco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The close we are to the port
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

6/10 – Redelijk

Naima

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
No parking, the drinks in the vending machine was expired, pool was closed was there for 5 days and no one clean the room n I called very day
5 nachten verbleven in april 2024
Reactie van Front Desk Team op 27 apr 2024
We're truly sorry for the series of disappointments you encountered during your stay. Your feedback is taken seriously, and we're already investigating these issues to ensure they're promptly resolved. Providing a clean and comfortable experience is our priority, and we regret falling short of your expectations. We deeply appreciate your patience and understanding, and we hope to have the chance to restore your confidence in our hotel on your next visit.

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en voorzieningen
There was a lot of water on the ground by the elevator area. Not sure why. Otherwise, facility was good Also, there was a sign stating that at 11am the water and AC would be shut off. They need to disclose that information before renting out rooms.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is clean and comfortable. There is a fair amount of traffic noise. Staff was excellent.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Joseph, Oak Park

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The area was nice but thats where it ended. The pool wasn't available, the elevator was out of order, the ice machine was out of order and they had the nerve to charge us an extra service fee when there were less than no services.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 26 apr 2024
I'm truly sorry to hear about your disappointing experience at the hotel. It's incredibly frustrating when promised amenities aren't available, especially when accompanied by unexpected charges. Your feedback is valuable not only for potential guests but also for the hotel management to address these issues and improve their services. If you haven't already, I would suggest reaching out to the hotel directly to express your concerns and see if they can offer any resolution. Thank you for sharing your experience.

10/10 – Uitstekend

Vickie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 26 apr 2024
It's great to hear that you found the staff friendly during your stay! Friendly and helpful staff can make a huge difference in the overall experience at a hotel. Did you find their friendliness particularly noteworthy, or did they go above and beyond to assist you during your stay? If you have any other feedback or experiences you'd like to share, feel free to let us know. We're here to listen!

8/10 – Goed

SERGE

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien pour les croisières.
2 nachten verbleven in april 2024
Reactie van Comfort Inn & Suites Downtown Brickell op 25 apr 2024
Thank you for the positive feedback on location near the cruises

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me hubiese gustado poder usar la piscina ya que me quería meter pero estaban arreglando la área de la piscina espero poder quedarme en otra ocasión y que la piscina esté bella y apta para usarla
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 24 apr 2024
Apreciamos sinceramente su comentario y lamentamos mucho que su experiencia se haya visto afectada por el mantenimiento en el área de la piscina durante su estancia. Entendemos lo importante que es disfrutar de todas las comodidades de nuestro hotel, y nos disculpamos por cualquier inconveniente que esto haya causado.Nos esforzamos por mantener nuestras instalaciones en las mejores condiciones posibles para el disfrute de nuestros huéspedes, y lamentamos que no hayamos cumplido con sus expectativas en esta ocasión.Tomaremos sus comentarios en serio y trabajaremos para asegurarnos de que en futuras visitas pueda disfrutar plenamente de todas nuestras instalaciones, incluida nuestra hermosa piscina.Esperamos sinceramente tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia excepcional en todos los aspectos.

10/10 – Uitstekend

Miklosovic

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walkable to my destination. Nice hotel.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 24 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that our hotel's convenient location made it easy for you to reach your destination. Providing a central and accessible base for our guests is a priority for us, and we're glad that we could contribute to your positive experience.We're also pleased that you found our hotel to be to your liking. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that our efforts have been appreciated.

10/10 – Uitstekend

Rina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

4/10 – Matig

Miyahira

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I couldn’t sleep at all because of noise outside Need a soundproofing measure
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 25 apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise disturbance outside the hotel, which affected your ability to sleep. Ensuring our guests have a comfortable and restful stay is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate your suggestion regarding soundproofing measures. Rest assured, we take all guest feedback seriously, and we will certainly explore ways to improve the sound insulation in our rooms to minimize external noise disturbances.Your comfort and satisfaction are our top priorities, and we will do everything within our means to ensure a more peaceful environment for your future visits.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 – Goed

Karen xiomara, Key West

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convinient area,clean and safe but very noise. Was there for business. Was hard to sleep due to the people partying on the street at 2 am. Everything else were fine.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 25 apr 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient, clean, and safe for your stay. Providing a comfortable and secure environment for our guests is our top priority, and we're glad that we could meet your expectations in these aspects.We apologize for the inconvenience caused by the noise disturbance during your stay. We understand how important a good night's sleep is, especially when traveling for business. Please know that we take your feedback seriously, and we will look into ways to address noise concerns to ensure a more peaceful experience for our guests in the future.We appreciate your understanding and patience in this matter. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even better experience.

6/10 – Redelijk

Bernardita

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Very clean and spacious. Not much amenities. No dining for lunch and dinner.? Noisy due to the traffic outside.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 25 apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very clean and spacious during your stay. Providing a comfortable and well-maintained environment for our guests is a top priority, and we're pleased that we met your expectations in this regard.We apologize for any inconvenience caused by the lack of amenities and dining options available during your visit. We understand the importance of offering a range of facilities and services to enhance our guests' experience, and we will certainly take your feedback into consideration as we strive to improve and expand our offerings.Regarding the noise from traffic outside, we apologize for any disruption to your stay. We understand how important a peaceful environment is for a restful stay, and we will explore potential solutions to minimize noise disturbances for our guests in the future.Your feedback is invaluable to us as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 – Uitstekend

anthony

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

8/10 – Goed

David

2 nachten verbleven in april 2024
Reactie van Front Desk Team op 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

10/10 – Uitstekend

Paola

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

6/10 – Redelijk

Richard

fine for a quick one night, but wouldn't stay more than that
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 23 apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a satisfactory experience during your brief stay.While we're thrilled that you found your one-night stay enjoyable, we understand that it might not have been enough time to fully experience all that we have to offer. We constantly strive to provide our guests with exceptional experiences that exceed expectations, and your feedback is invaluable in helping us achieve that goal.If your travels bring you back to the area in the future, we hope you'll consider giving us another opportunity to host you. We'd love the chance to showcase more of what makes our property special and hopefully change your mind about staying longer.Thank you again for choosing to stay with us. Please don't hesitate to reach out if there's anything we can assist you with in the future.

8/10 – Goed

Vicki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
would stay again
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

10/10 – Uitstekend

HIROSHI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ナイトセンター駅に近く、スーパーマーケットやショッピングセンターに行きやすかった。マイアミ港の埠頭にも近く、クルーズ乗船にも便利だった。部屋はとても広くて快適。12階から見下ろすと、マイアミ港からやってくる観光客を乗せた船をたくさん見られた。
2 nachten verbleven in april 2024
Reactie van Comfort Inn & Suites Downtown Brickell op 22 apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that our hotel's proximity to Knight Center Station and the Port of Miami made your travel logistics a breeze, whether it was for shopping or boarding a cruise ship. We're delighted that you found our rooms spacious and comfortable, and it sounds like the view from the 12th floor was truly spectacular! We appreciate your positive feedback and hope to have the pleasure of hosting you again for another memorable stay.

10/10 – Uitstekend

Marie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my husband travel from the Bahamas we stayed at comfort inn the staff really pleasant and the room is very spacious and clean breakfast was good . I have no complaints I enjoyed my time staying there. They also offer shuttle to the cruise port ..
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 23 apr 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your husband enjoyed your stay at Comfort Inn. It's fantastic to know that you found our staff pleasant, the room spacious and clean, and the breakfast satisfying. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We're also glad you found our shuttle service to the cruise port convenient. We appreciate your kind words and hope to welcome you back for another memorable stay in the future!

6/10 – Redelijk

Karla

Reisde met partner
located to the cruise terminal which was great. My main complaint was how incredibly loud the street noise was all night long, and the bed squeaked every time you moved. Otherwise it was okay.
1 nacht verbleven in april 2024
Reactie van Comfort Inn & Suites Downtown Brickell op 21 apr 2024
Thank you for sharing your experience! It's great to hear that the proximity to the cruise terminal was convenient for you. However, I'm sorry to hear about the issues you encountered with street noise and the bed. Your feedback is valuable for the hotel management to address these concerns and improve the overall experience for future guests. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know.

6/10 – Redelijk

SHARON

Positief: Personeel en service
Very busy area
2 nachten verbleven in maart 2024
Reactie van Front Desk Team op 23 apr 2024
We're genuinely sorry to hear about your disappointing experience with us. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the staff's behavior and the quality of our breakfast is concerning, and we will address these issues with our team to ensure they are rectified promptly. Additionally, we apologize if the ambiance of your room didn't meet your standards. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust on a future visit.

4/10 – Matig

Francisco

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a bad experience, feel very uncomfortable. They upgrade the room to me, the room and the space was very good, but since i enter the room the wi-fi wasn’t working. Long story short. They told me they “have problems with the distance of the wi-fi”. Theirs solution was they offer the conference room for me if i need to connect. Really?,They cant solve the wifi problem? It was unbelievable. If you work and have virtual conference meetings, stay only if they solve the problem. Also the breakfast was very basic, not too many options. Not even hashbrowns. At the end they didn't offer me a discount or something, really bad experience. They have to improve the customer experience.
4 nachten verbleven in april 2024
Reactie van Comfort Inn & Suites Downtown Brickell op 21 apr 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the Wi-Fi during your stay. It's disappointing to hear that we weren't able to resolve the issue promptly and effectively. Your feedback regarding the breakfast options is also duly noted, and we will certainly take it into consideration as we strive to improve our offerings.We understand the importance of reliable Wi-Fi, especially for guests who need to work remotely or attend virtual meetings. We regret that our initial solution fell short of your expectations. Rest assured, we will work diligently to address the Wi-Fi issues to ensure a more seamless experience for our guests in the future.

6/10 – Redelijk

RUFO, miramar

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
We didnt like the food. The breakfast is like in a prision. No restaurant neither cafeteria available. We paid USD250/NIGHT !!
5 nachten verbleven in april 2024
Reactie van Comfort Inn & Suites Downtown Brickell op 21 apr 2024
I'm sorry to hear that you were disappointed with the food options during your stay. Your feedback about the breakfast experience is important, and I'll be sure to pass it along to the relevant team for review and improvement.

10/10 – Uitstekend

Jannette

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 18 apr 2024
Thank you so much for taking the time to share your positive experience at [Hotel Name]. We're thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service.It's fantastic to know that you found our [specific feature or service mentioned in the review] to your liking. We take great pride in ensuring that our guests have a comfortable and memorable stay, and your kind words serve as encouragement to all of us.We look forward to welcoming you back to [Hotel Name] in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

10/10 – Uitstekend

Milanor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
our room had an amazing view.. very convenient! staff friendly.. i’d like to stay here again
2 nachten verbleven in april 2024
Reactie van Front Desk Team op 18 apr 2024
Thank you so much for taking the time to share your positive experience at [Hotel Name]. We're thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service.It's fantastic to know that you found our [specific feature or service mentioned in the review] to your liking. We take great pride in ensuring that our guests have a comfortable and memorable stay, and your kind words serve as encouragement to all of us.We look forward to welcoming you back to [Hotel Name] in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

8/10 – Goed

zaida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No coments
2 nachten verbleven in april 2024
Reactie van FD op 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 – Uitstekend

Lorena

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice service ! Nice rooms , the pool best part !!
4 nachten verbleven in april 2024
Reactie van Front desk op 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 – Uitstekend

josie

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 – Uitstekend

rudy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 16 apr 2024
We're thrilled you enjoyed your stay. We look forward to welcoming you back soon!

10/10 – Uitstekend

ann marie, Whitefield

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff Kevin was amazing, our 2 year old grandson had an accident in the lobby and he was quick to help provide emergency supplies and call EMS for us.. He was super polite and we would definitely stay again. All other staff members we spoke with were also friendly and helpful. Housekeeping was impeccable. Im hard to please and this hotel and staff definitely deserve a 5 star rating.
1 nacht verbleven in april 2024
Reactie van Kevin L. (Front Desk agent) op 16 apr 2024
We are delighted to know that your grandson is feeling better, we are committed to always providing our best service without ever forgetting the human side. Your words about me and the rest of our staff make us feel proud.We will be happy to serve you in the future.

8/10 – Goed

Tamara, Charlotte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Desk op 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

8/10 – Goed

Robin

Reisde met partner
Positief: Netheid, personeel en service
Fine for an evening but nothing special at all. Toilet in bathroom is low and the door is so close to the toilet you have to go sideways to get in. Walking distance to some good restaurants though. Fine for one night.
1 nacht verbleven in april 2024
Reactie van Front Desk op 15 apr 2024
Thank you for your feedback. We're glad to hear that you found the hotel conveniently located near good restaurants and suitable for a one-night stay. However, we apologize for any inconvenience caused by the layout of the bathroom. We appreciate your input, and we'll take it into consideration as we strive to improve our facilities. If you ever decide to stay with us again, please don't hesitate to reach out if there's anything we can do to make your experience more enjoyable.

6/10 – Redelijk

glen

Reisde met partner
Negatief: Voorzieningen
Difficult to get to. Expensive for what it was.. noisy
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 15 apr 2024
We're sorry to hear that you found it difficult to access our location and that you were disappointed with the value and noise level during your visit. We appreciate your feedback and will certainly take it into consideration as we strive to improve our services. If there's anything specific you'd like us to address, please don't hesitate to reach out. We value your business and hope to have the opportunity to better serve you in the future.

8/10 – Goed

Victoria

Reisde met partner
The hotel had nice size rooms and the dining area was semi spacious. Several gym machines were not working and had limited equipment but it was nice to have a gym regardless. My partner and I arrived early morning from our cruise terminal hoping for a semi short wait for our room. There was a surprising $70.00 early check in fee but that was dependent on availability. We declined to pay and had to wait over 5 hours for a room. Fortunately, the front desk staff made a room available several hours before the designated check in time. It seems though the hotel is strict on both check in and check out times.
1 nacht verbleven in april 2024
Reactie van Front Desk Team op 15 apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel rooms spacious and enjoyed the dining area. However, we apologize for any inconvenience caused by the limited gym equipment and the wait for your room upon arrival. We understand your frustration with the early check-in fee, and we'll take your comments into consideration as we review our policies. We appreciate your patience and understanding, and we're pleased that our front desk staff were able to accommodate you earlier than expected. Your satisfaction is important to us, and we hope to welcome you back for a smoother experience in the future.

2/10 – Ontzettend slecht

Shelly

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was dirty. Very limited seating for breakfast. Cockroach in my bathroom. Toilet seat was broken. Hair in my "clean" bed.
2 nachten verbleven in april 2024
Reactie van Front Desk op 15 apr 2024
We're truly sorry for the numerous issues you faced during your stay. Your experience falls far below the standards we strive to maintain. We take cleanliness and guest comfort very seriously, and we're deeply disappointed that we failed to meet your expectations in multiple areas.Rest assured, we're taking immediate action to address each of these concerns. Our maintenance team is addressing the pool's cleanliness and the broken toilet seat. Additionally, we're conducting a thorough inspection of our rooms to ensure they meet our high standards of cleanliness and comfort.Your feedback is invaluable to us, and we're grateful for the opportunity to make things right. We understand if you're hesitant to return, but we'd love the chance to show you the improvements we've made. Please reach out to our management team directly so we can discuss your experience further and work towards regaining your trust. Thank you for bringing these issues to our attention.