We had several issues with the hosts, who are just property managers (they don’t own the unit). They asked that I not write a negative review, after refunding me the service fee, which I had to ask repeatedly for. But now I see I have been reviewed, so I guess I will write a review.
Basically the managers were rude, sink was clogged and couldn’t be used (I have photos), took 2 days to fix, lots of people in and out of the unit, they forgot the parking pass upon checkin. Was a lot of hassle, hours of back and forth. I missed hours with family to handle the issues I encountered. I can take that, but what I couldn’t take was the attitude and general lack of caring the hosts had. They weren’t in a rush to reply or help. It was extremely frustrating.
The place is lovely and the location great. But the property managers are really lacking in customer service skills and just general decency.