Terras

Beoordelingen van Sonesta Miami Airport

3.5 out of 5
Sonesta Miami Airport
950 NW LeJeune Road, Miami, FL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 507 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1003 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Siemen

1 nacht verbleven in april 2024
Reactie van Fran op 27 apr 2024
Dear Siemen: Thank you for your rating, however you did not leave a comment but we appreciate your business

10/10 – Uitstekend

India

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and close to airport
1 nacht verbleven in februari 2024
Reactie van Fran op 2 mei 2024
Dear India: Thank you very much for your feedback, we are very glad to hear that your stay was nice, as well as we are close to the airport, we do hope to see you soon should you be in the miami area

8/10 – Goed

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was recomended by a friend, I found it convenient, safe, shuttle bus service and close to the airport
1 nacht verbleven in april 2024
Reactie van Fran op 30 apr 2024
Dear Diane: Thank you very much for your feedback we appreciate you and your business, and hope to see you again in the near future

8/10 – Goed

Marc

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and convenient close to airport
2 nachten verbleven in april 2024
Reactie van Fran op 26 apr 2024
Daer Marc; Thank you for your feedback, we are happy to hear that the hotel was clean and convenient as well as close to airport.. hope to see you soon

6/10 – Redelijk

Subarna

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Room cleaning people did not clean room everyday and they don’t come to change bathroom towel even I requested, everything else was good.
2 nachten verbleven in april 2024
Reactie van Fra op 26 apr 2024
Dear Subarna: Thank you very much for your feedback, we appreciate you taking the time to give us your feedback. you are correct we do not service rooms everyday unless requested, however we will investigat as to why your room request was never delivered, we are very sorry for the inconvenience and will definitely investiagate it

6/10 – Redelijk

Marcus, El Dorado Hills

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was freezing in our room They had to provide a portable heater because the climate control only blew cold air, and even after being turned off for over an hour it was freezing
1 nacht verbleven in april 2024
Reactie van Sonesta Miami Airport staff op 16 apr 2024
Dear Marcus,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the temperature in your room. We will investigate the issue with the climate control to ensure it is functioning properly for future guests. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more comfortable stay.

8/10 – Goed

Deborah

Reisde met familie
Positief: Personeel en service
Employees are excellent. However this hotel is in need of a remodel. The bathroom conditions are poor. No amount of cleaning can improve it. Otherwise it is conveniently located. They have a shuttle to the airport.
2 nachten verbleven in april 2024
Reactie van Fran op 12 apr 2024
Dear Deborah: Thank you for taking the time to give us your feedback, we are happy to hear that the employees are excellent, and yes we will be renovation this coming June,, Thanks you for your business

10/10 – Uitstekend

Luis

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Fran op 10 apr 2024
Dear Luis: Just wanted to say thank you very much for you ratings, we really do appreciate you and your business

2/10 – Ontzettend slecht

Víctor Hugo

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pesimo
1 nacht verbleven in april 2024
Reactie van Fra op 4 apr 2024
Dear Victor: I notice that you rate us 1 out 5 but no feedback, if there were an issues we would love to know about it.. Anyways thank you for staying with us

8/10 – Goed

Tammy

1 nacht verbleven in maart 2024
Reactie van Fran op 21 apr 2024
Dear Tammy; Thank you for your rating, although u did not leave any feedback, we do appreciate you and you business

8/10 – Goed

Diane

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close proximity to airport. Perfectly comfortable place to stay. Room size was spacious. Staff were helpful. Breakfast is offered but $24 seems a steep price and there wasn’t an a la carte option. We arrived later in the evening and would have appreciated an evening dining option because there didn’t appear to be many options in the neighbourhood other than fast food.
1 nacht verbleven in maart 2024
Reactie van Fran op 26 mrt 2024
Dear Diane: Thank you very much for your feedback, we are very glad to hear that hotel stay was comfortable, we are also sorry that you did not have much dining options due to late arrival, but hopefully for future stays thing might be different

2/10 – Ontzettend slecht

Julian

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was a dump, but pictures of it made the place look like a Hilton or Sheraton range hotel. Much closer to Motel 8
1 nacht verbleven in maart 2024
Reactie van Fra op 25 mrt 2024
Dear Julian: Thank you very much

6/10 – Redelijk

Brooke, Salt Lake City

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Fran op 26 mrt 2024
Dear Brooke: Thank you for your rating, although you did not leave a feedback, we very appreciate you.

8/10 – Goed

Bonnieva

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Fran op 26 mrt 2024
Dear Bonnieva: Thank you for your rating even though you did not leave a message we appreciate you.

8/10 – Goed

Mario

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Hotel was very close to airport and good for a night layover. Cleaner and better than I expected.
1 nacht verbleven in maart 2024
Reactie van Fran op 25 mrt 2024
Dear Mario; Thank you very much for your rating, we are happy to hear that the hotel was clean, we appreciate you and your business.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! Location good. Shuttle service to airport
1 nacht verbleven in maart 2024
Reactie van Fran op 25 mrt 2024
Dear Jennifer: Thank you very much for your rating, we are glad to hear that the the shuttle service was gresr, as well as the location. we hope to see you soon again

8/10 – Goed

Jonathan

Negatief: Staat van de accommodatie en faciliteiten
There was construction so the gym and other facilities were not available. There was a random security alarm going off and we never received an explanation from the front desk of what was happening.
2 nachten verbleven in maart 2024
Reactie van Fran op 23 mrt 2024
Dear Jonathan: We wanted to thank you very much for your rating, yes we are renovating our pool and gymfor a better look, and yes we an alarm issues that sounded about 3 times and for that we do apologized, but hopefully you will give us another chance should you be in town

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room, nice hotel, good staff. Hotel walking distance from shopping centre and many dining options. However, noisy renovation work starting soon after 8am. Pool being renovated.
4 nachten verbleven in maart 2024
Reactie van Fran op 23 mrt 2024
Dear David: Thank you very much for your rating, we appreciate you and your business.

8/10 – Goed

Vishal, Great neck

1 nacht verbleven in maart 2024
Reactie van Fran op 12 apr 2024
Dear Vishal: Thank you for your rating, although you did not leave a feedback we appreciate you

8/10 – Goed

Shellyann

1 nacht verbleven in maart 2024
Reactie van Fran op 11 apr 2024
Dear ShellyAnn: Thank you very much for you rating, we do appreciate you and your business

6/10 – Redelijk

Elizabeth Anne

Positief: Netheid
Negatief: Personeel en service
I was told my prepaid room was not available when I arrived at 5 PM, despite a check in time three. Took over 15 minutes to get someone to find a room for me. The shower was difficult to turn on and when I called to report it, the person of the desk said it was a common problem. Also wouldn’t switch from shower to tub. Otherwise a nice size room and design
1 nacht verbleven in maart 2024
Reactie van Fran op 21 mrt 2024
Dear Elizabeth: Thank you very much for your feeback we appreciate you taking the time to let us know of the issues you have encountered, we will definitely address these and find what was the problem, and we do apoligized for the inconvenience. We do hope to see you again should you be in town

6/10 – Redelijk

juan carlos

Reisde met partner
Negatief: Personeel en service
El servicio es muy lento y sin amabilidad, otorgan una cortesia de 5usd para conusmo y si pides un cafe de 3, no es valido incluso si pides dos tampoco, jajajaja, mejor que no den nada
1 nacht verbleven in maart 2024
Reactie van Fran op 19 mrt 2024
Juan Carlos:Thank you very much for your feeback, we appreciate you taking the time to advised of the service provided, that it was unfriendly we will definitely have this address refarding team members,

10/10 – Uitstekend

Omar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and close to airport!
1 nacht verbleven in maart 2024
Reactie van Fran op 18 mrt 2024
Dear Omar: Thank you very much for your feedback, we appreciate you and your business and thanking you for staying with us

10/10 – Uitstekend

David, Wildwood

1 nacht verbleven in maart 2024
Reactie van Fran op 6 apr 2024
Dear David: Just wanted to say thank you for your rating, although you did not leave a message we appreciate you and your business

8/10 – Goed

Linda

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was fine. Basic and pretty clean. The woman who checked us in was quite rude.
1 nacht verbleven in maart 2024
Reactie van Fran op 18 mrt 2024
Dear Linda: Thank you very much for your feedback, we are very sorry to hear that your check in was not pleasant, we will definitely investigate that and will have a discussion.

6/10 – Redelijk

Candice

Reisde met familie
Negatief: Voorzieningen
The beds in the room are TINY. It's loud and the dining room is very expensive.
1 nacht verbleven in februari 2024
Reactie van Fran op 16 mrt 2024
Dear Candice: Thank you for your feedback, your feedback will be pass on to management.

4/10 – Matig

Bill

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
A sandwich you could buy at the gas station costs over $12 at the hotel and purchased an iced tea in which the seal was already broken and undrinkable..
2 nachten verbleven in februari 2024
Reactie van Fran op 13 mrt 2024
Dear Bill: Thank you very much for your rating, we see that you mention about pricing as well as open drinks, we are sorry about that, which can replace if brought to our attention.. you feedback will be address to management regarding cost of sandwick. have a great a day.

10/10 – Uitstekend

Xavier

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo ok sin novedad, excelente hotel
1 nacht verbleven in maart 2024
Reactie van Fran op 13 mrt 2024
Dear Xavier: Thank you very much for your rating, we appreciate you and your business. hope to see you soon again

4/10 – Matig

Shizuka

Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Fran op 13 mrt 2024
Dear Shizuka: Thank you very much for your rating, we appreciate you and your business. although you did not leave a comment regarding the low score we appreciate you

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a very nice hotel, just not an area for walking around.
1 nacht verbleven in maart 2024
Reactie van Fran op 10 mrt 2024
Dear James: Thank you for your feedback, we appreciate your business, and hope to see you again should you be in town

6/10 – Redelijk

Sherief

Positief: Personeel en service
Shower did not drain. I can’t imagine what is in the way.
1 nacht verbleven in maart 2024
Reactie van Fran op 10 mrt 2024
Dear Sherief: Thank you very much for your feedback, we are sorry to hear that you shower did not drain properly, but your feedback is very important to us, we will definitely brought this up to the proper department

10/10 – Uitstekend

Aysha

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me and my fiancé messed our flight so we had to find a hotel quick and last minute. The hotel offered early check in for a fee but they were very accommodating. Very quiet and clean hotel. The hotel pool was being renovated... it looks like it's going to be beautiful:)
1 nacht verbleven in maart 2024
Reactie van Fran op 5 mrt 2024
Dear Aysha: Thank you very much for your feedback, we appreciate you taking the to let us know that hotel was clean, as well it was very quiet, in regards to the pool it will be opening, as well as renovation is coming.

6/10 – Redelijk

Gustavo

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Fran op 25 mrt 2024
Dear Gustavo: Thank you for your rating,, have a great day

10/10 – Uitstekend

caroline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gusto todo, tiene todo lo necesario
1 nacht verbleven in maart 2024
Reactie van Fran op 5 mrt 2024
Dear Caroline: Thank you very much for your feedback, we are happy to hear that the hotel has everything that you needed, we do hope to see you again shoulf you be in the miami area agai.

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, hallways quiet, top security
1 nacht verbleven in maart 2024
Reactie van Fran op 4 mrt 2024
Dear Charles: Thank you very much for your feedback, we are very glad to hear that the property was great, as well as quiet hallways, we appreciate you and hope to see you soon should you be in Miami.

10/10 – Uitstekend

nicolas

Positief: Netheid, staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in maart 2024
Reactie van Fran op 3 mrt 2024
Dear Nicolas: Thank you very much for your feedback. we appreciate you and tanking you for giveiving us the opportunity.

10/10 – Uitstekend

Rodney

1 nacht verbleven in maart 2024
Reactie van Fran op 23 mrt 2024
Dear Rodney: Thank you very much for your rating, although you did not leave review we appreciate you very much.

4/10 – Matig

James

Positief: Netheid
Negatief: Personeel en service
Horrible dining options. No options within walking distance. Breakfast not included; an outrageous $24.00 per person breakfast charge. Pedestrians must cross 6 lane freeway to access other off-site restaurant.
1 nacht verbleven in februari 2024
Reactie van Fran op 3 mrt 2024
Dear James:Thank you for taking the time to leave your feedback, we are sorry that we did not meet your expections, none the less your feedback regarding dining options will be advised to management.

10/10 – Uitstekend

Liliana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Fran op 4 mrt 2024
Dear Liliana: Thank you very much for your rating, although you did not leave a feedack we appreciate your business

8/10 – Goed

Katarzyna

1 nacht verbleven in maart 2024
Reactie van Fran op 23 mrt 2024
Dear Katarzyna: We thank you for your ratings, although you did not leave a feedback we appreciate you for your business

8/10 – Goed

Dwayne

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location.
1 nacht verbleven in februari 2024
Reactie van Fran op 3 mrt 2024
Dear Dwayne: Thank you very much for your feedback, we appreciate you giving us the opportunity by staying with us, we do hope to see you again should you be in town again.

8/10 – Goed

Michelle

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Fran op 27 mrt 2024
Dear Michelle: Thank you for your rating, we just wanted to let you know we appreciate you and your business

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the hotel, the room and the location.
2 nachten verbleven in februari 2024
Reactie van Fran op 2 mrt 2024
Dear Natasha: Thank you very much for your feedback, we are happy to hear that you love the hotel, as well as the location, we do hope to see you soon again

6/10 – Redelijk

Brian

Reisde met familie
We went to check into our room with key cars and there was someone already in our room. The front desk made a mistake on the allotment of rooms. they handled it poorly having the other party return to the lobby at 11pm after they were already asleep on something that was hotels mistake. took over a hour for me and my party to get into a room. handled very poorly by the staff at the front desk.
1 nacht verbleven in februari 2024
Reactie van Fran op 1 mrt 2024
Dear Brian: Thank you for taking the time to give us your feedack, we are sorry to hear that your room was given to another guest, please know that its not our intention, and at times the untinkkable happens, and for that we are so sorry.

10/10 – Uitstekend

Omar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice please to stay
1 nacht verbleven in februari 2024
Reactie van Fran op 29 feb 2024
Dear Omar: Thank you for your feedback, we appreciate you and hoping to see you soon again, should you be in trhe miami area

8/10 – Goed

Deborah, Rome

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The front desk staff was great. We had to go next door to use the pool facilities which was inconvenient, but I understand renovating is necessary. Our room was very comfortable. The air conditioning was extremely noisy, at least it worked fine. I really do miss the little amenities hotels used to put in bathrooms as this hotel had nothing. They let us store out luggage prior to check in and use the facilities. There was also a great selection of snacks and drinks to purchase.
1 nacht verbleven in februari 2024
Reactie van Fran op 26 feb 2024
Dear Deobrah: Thank you for taking the time to give us your feedback, we are please to hear that the front desk team was great, and your room was comfortable. as for bathroom amenities not sure if it will ever returned, but can be brought up to upper management.

10/10 – Uitstekend

Patricia, miami

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location near MIA and easy access to expressway
3 nachten verbleven in februari 2024
Reactie van Fran op 26 feb 2024
Dear Patricia: Thank you for taking the time to give us your feedback, we are happy to hear that it was convenient for you at yoour disposal, as well as it was easy access to MIA.. hope to see you soon again in the near future

8/10 – Goed

Michel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a nice place to stay while waiting to go on our cruise
2 nachten verbleven in februari 2024
Reactie van Fran op 26 feb 2024
Dear Michel: Thank you very much for your feedback we are very happy to hear that the hotel was nice for your convenient, we do hope to see you soon again in the near future.

8/10 – Goed

Darin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel, very handy to the airport, only negative was I did not recently be my VIP upgrade
1 nacht verbleven in februari 2024
Reactie van Fran op 26 feb 2024
Dear Darin: Thank you for taking the time to give us your feedback, we are really sorry that you did not received the upgrade due to heavy business demands, but hopefully next time we will be able to fulfill your request.

10/10 – Uitstekend

Tammy, River Falls

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff, I’ll be back!
1 nacht verbleven in februari 2024
Reactie van Fran op 26 feb 2024
Dear Tammy: Thank you for taking the time to give us your feedback, we are happy to hear that your stay was wonderful, so we are looking fordward to see you soon in the near future