Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

It was OK, but not great. It seems that customer service and concierge options are not something they prioritize, which was what I'd like to expect in such expensive 5 star hotels. (and which is the standard in most 5 star hotels anyway) Though the hotel itself is beautiful they definitely should work on there guest services, customer service and the attitude of the staff (which is a common complaint of foreigners traveling in Southern Europe). I understand that Milan is popular and that visitors will come anyway but it would benefit them in the long term if they would better accommodate a guests requests, wishes and problems. Most staff are too self centered that they seem to forget that it's the guests who are actually paying for their salaries. The cleaning ladies were an exception, they work really hard and did a good job! The square in front of the hotel, and most other places in the center of Milan looked like a militarized zone with tanks, soldiers and Ak47'sa all arounds. Huge populations of shady people, refugees and homeless people everywhere in the center, not a place you would let your daughter walk around alone at night. The churches and cathedrals are breathtaking on the other hand.

Heel erg goed hotel (en ik ben kritisch en kom in heel veel hotels!). Enige minpuntje is de afstand tot het centrum maar dat is slechts 5 min per taxi of per hotel Maserati!

Zeker aan te raden, alleen niet de standaard kamer, die vond ik vrij klein